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CoCo Bubble Tea in Hot Water over Pro-Hong Kong Text on Receipts

Boycotting bubble tea? The popular CoCo Tea company is not so popular on Weibo this week.

Manya Koetse

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One of China’s most popular bubble tea brands is in hot water after one of its Hong Kong shops included an encouraging message to Hong Kong people on its receipts amidst ongoing demonstrations. The company’s apologies are not sufficient, many netizens say.

Popular milk tea company CoCo (CoCo都可) is under fire in mainland China for displaying the text “Go Hong Kong People!” (or: “Add Oil, Hongkongers!”) on the receipts of one of its shops in the Wanchai district of Hong Kong.

The receipt, dated June 16, started making its rounds on Chinese social media on August 6. Many take it as a sign that CoCo supports Hong Kong’s pro-democracy movement.

CoCo also triggered controversy for supposedly listing ‘Taiwan’ as a country in its website’s list of countries where the brand operates, separate from ‘China’.

Some netizens are now vowing to boycott the brand for allegedly supporting both Hong Kong protesters and Taiwan independence.

CoCo is a global bubble tea brand that first opened in Taipei in 1997. Over the past two decades, CoCo has opened over 2000 stores worldwide with locations in countries such as the US, UK, Thailand, Korea, and Australia. It is one of the most popular milk tea chains in mainland China.

On August 9, the tea shop released a statement concerning the controversy. The hashtag “CoCo Statement” (#coco声明#) became the most-searched hashtag on Weibo on Friday, attracting 300 million views.

CoCo stated that the receipt in the Wanchai district shop was altered by the staff of this shop, and that their business is now suspended.

It further alleged that the screenshots of the ‘Taiwan’ listing circulating on social media are actually fake. They do not come from their official website, CoCo stated.

The company also added that “the Hong Kong region is an inseparable part of the People’s Republic of China.”

At time of writing, the official website of the CoCo Fresh Tea & Juice brand was not accessible.

CoCo is not the first bubble tea shop to trigger controversy this week. Another company, Yifang Fruit Tea, faced online backlash when it closed one of its Hong Kong shops for a day and put up a sign that said: “Stand together with Hong Kongers”.

Many big milk tea brands are Taiwanese; pearl milk tea or bubble tea was first invented in Taiwan in 1988 and has since become an important part of Taiwanese food culture. Over the past decade, the bubble tea craze has also blown over to mainland China (read more here).

Bubble Tea

The Guardian reported on August 8 that the Yifang Fruit Tea controversy also spread to two other bubble tea brands.

In response to the issue, Taiwan’s President Tsai Ing-wen posted a picture of flavored tea on social media, writing that “China’s political power has invaded into various nonpolitical areas” and that “for people living in a society with freedom and democracy, we need to stay on high alert for issues like this.”

Meanwhile, on Weibo, many netizens are not too satisfied with CoCo’s apologies and demand that the brand also shares its statement on Twitter and Instagram – not just on Chinese social media.

Others complain that the company did not use an official seal for its apology statement, and have not indicated how it will handle this controversy.

But there are also those who say this supposed scandal is all a fuss over nothing. “Essentially, there’s nothing wrong with them encouraging Hong Kong people,” one commenter writes.

“Boycotting the stores in China will only hurt the position of Chinese franchise owners,” some Weibo users argue.

This incident shows some similarities to another controversy that occurred in 2018 involving the Taiwanese company 85°C Bakery Café. When president Tsai Ing-wen paid a visit to a Los Angeles chain of the café during her United States trip, mainland netizens accused the company of supporting Taiwan independence.

To read more about general discussions on Chinese social media regarding the Hong Kong protests, check our latest here.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. Please note that your comment below will need to be manually approved if you’re a first-time poster here.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Digital

Must-Read: SCMP’s China Internet Report 2020

The China Internet Report brings order to the chaos of China’s ever-changing digital environment. There’s a special What’s on Weibo discount for the Pro-edition.

Manya Koetse

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SCMP Research’s China Internet Report 2020 is here, covering the country’s biggest tech trends, breaking down the major players and key markets, and bringing some order to the chaos of China’s rapidly changing digital environment.

Today, the South China Morning Post (SCMP) has launched its third edition of the China Internet Report – a super-comprehensive resource on China’s technology landscape offering insights into the most important trends and players shaping the world’s biggest internet community.

This year, China’s online population has reached the staggering number of 904 million users, with the average daily time spent on the internet rising to 7.2 hours in March.

COVID-19 has significantly increased online media consumption across China.

China’s rapid digitization has not just radically altered Chinese society – it is also increasingly impacting the global internet ecosystem at large.

With yesterday’s local startups becoming tomorrow’s international tech leaders, and today’s trends soon becoming worldwide shifts, understanding China’s latest digital developments has never been more important.

The new coronavirus outbreak in China has not just temporarily affected people’s online behavior, the report finds, suggesting that COVID-19 will have a lasting impact on China’s tech sectors.

Besides social media platforms and other apps becoming a crucial tool of mass communication and information for Chinese netizens in times of COVID-19, the pandemic also changed how people in China started using technology in their everyday lives, from online learning to digital healthcare seeking. These trends have brought about permanent changes.

The accelerated digitization and the innovative tech use in times of the coronavirus crisis are listed as one of the major trends of 2020, among other vital digital shifts changing China’s online landscape, from the mass adoption of 5G to live streaming in China reaching its third phase.

To check out the main trends for 2020, China’s latest internet statistics, its top tech competitors, internet companies, and more, here’s a link to the report.

This year, in addition to the free report, SCMP Research also introduces its Pro Edition (US$400) that features more than a hundred pages of deep-dive per sector – from e-commerce to healthtech, 5G and more – providing additional analysis, data, as well as access to six closed-door webinars with leading C-level executives of internet and technology companies in China.

The folks at SCMP have been kind enough to reach out and offer a special 30% discount on the Pro Edition report for What’s on Weibo readers.

You’ll get the discount by using the discount code: “WHATSONWEIBO“, or by clicking this link that will automatically include your discount code.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Food & Drinks

Spicy Sauce Scam Goes Viral – Tencent Duped by Fake Lao Gan Ma Deal

The bizarre story that went trending this week involves China’s tech giant Tencent and China’s undisputed sauce queen Lao Gan Ma.

Manya Koetse

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The super popular Chinese chilli sauce brand Lao Gan Ma has been all the talk on Chinese social media this week since a somewhat bizarre incident occurred where the world of tech scams and spicy sauce collided.

News came out earlier this week that Chinese tech giant Tencent sued Lao Gan Ma over a contract dispute for failing to pay the advertising fees for their online platforms. The case led to an initial Shenzhen court ruling requiring Lao Gan Ma to freeze 16.24 million yuan ($2.3 million) worth of assets.

According to Chinese state media outlet Global Times, Tencent claimed it had signed a marketing contract with the famous chilli brand in March of last year, and has since delivered marketing promotions worth of tens of millions yuan without receiving payment.

Lao Gan Ma, however, denied ever signing this contract with Tencent and reported the matter to police.

It then turned out that Tencent had actually signed the marketing cooperation with imposters pretending to represent the chilli manufacturer, and had actually been cheated.

Meanwhile, the hashtag “CCTV Investigates the Lao Gan Ma Suitcase” (#央视调查腾讯老干妈诉讼事件#) received over 400 million views on social media platform Weibo.

The imposters’ goal allegedly was to obtain the online game package codes that are part of Tencent’s promotional activities, in order to resell them online.

On July 1st, Guiyang police released a statement on Weibo saying they had arrested three people in the fraud case; a 36-year old man, and two women aged 40 and 36. The topic became trending on Weibo (#警方通报3人伪造老干妈印章签合同#), receiving 190 million views.

On social media, many netizens wonder how a big company such as Tencent – one of China’s biggest internet giants – could fall for such a scam.

“Even I know that Laoganma doesn’t need advertisement to promote its products,” some commenters wrote.

“Wouldn’t such a business deal actually require them to meet?”, others wonder.

Other people express their anger at Tencent, demanding an apology from the company for suing their beloved chilli sauce brand.

But the majority of people think the matter is somewhat hilarious, ridiculing Tencent – that has a penguin as its main logo – for getting caught up in such an embarrassing scam. Dozens of memes circulating on Weibo make fun of the company for being so stupid and naive.

The Tencent penguin: deceived, used, and ridiculed.

The Tencent company joined the meme machine to also ridicule itself, asking Chinese netizens for information that could prevent them from falling for such a scam in the future. As a reward, the company writes, they will give away thousand jars of Lao Gan Ma chilli sauce.

Want to know more? To read all about the Lao Gan Ma brand and its history, click here for our feature article on the brand and its founder.

Hungry? Lao Gan Ma is also for sale in your local (Asian) supermarket, and also sells it products through Amazon here.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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