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“Seriously China?” – China’s ‘Completely Racist’ Qiaobi Washing Powder Commercial

A Chinese ad campaign for washing detergent brand Qiaobi (俏比) that recently aired on TV and in cinemas is making its rounds on the internet, and is drawing much controversy for being “completely racist”.

Manya Koetse

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A Chinese ad campaign for washing detergent brand Qiaobi (俏比) that recently aired on TV and in cinemas is making its rounds on the internet and is drawing controversy for being “completely racist”.

A commercial by Chinese washing detergent brand Qiaobi is drawing controversy outside of China. In the 50-second-commercial, a young woman turns a black man into a Chinese man by washing him using Qiaobi laundry tablets.

The ad starts with a young Chinese woman who is just about to do her laundry when a black man, carrying painting supplies and stained with (white) paint, steps into the room and whistles at her.

blackman

He steps forward as she flirtatiously motions him to come to her. Just as he is about to kiss her, she puts a washing detergent tablet in his mouth and pushes him into the washing machine.

motions

She sits on the machine as he is being ‘washed’ while there’s a close-up of the detergent brand Qiaobi. When the laundry is done, she opens the machine. Instead of the black man, we now see a Chinese man coming out. The woman smiles.

result

The commercial ends with the slogan: “Change Begins With Qiaobi” (“改变从俏比开始”).

final

See video here:

The topic was covered by Shanghaiist and Vox on May 26 and made it to the number one topic on social media platform Reddit, where the original poster published a link to the commercial with the text: “Seriously China?”.

Although Shanghaiist writes the commercial is new, it was uploaded to Chinese video platform iQiyi earlier this year, suggesting it has been around for some time already. The commercial seemingly has caused no commotion in the PRC. The video itself only got two likes and received no comments on iQiyi. It was also not published on the official page of Qiaobi.

Vox called the commercial “jaw-droppingly racist“. Many Facebook users have responded to the ad with shock and disbelief, saying: “That is really the most racist ad I have ever seen.”

[rp4wp]

On Reddit, one netizen wonders: “Why are Chinese people racist against black people?”. One person answers it is because of “really bad reputation,” and:

“A lot of Chinese going to America would give advice to other Chinese to watch out for the black people since they were known to be thieves, criminals, etc. This keeps getting spoonfed back to China by the American Chinese and then you have this bias start to show.”

Another Reddit user named I am A Cloud writes:

“Poor experiences [with black people] have something to do with it, but also the mentality that lighter = purer/better/prettier/cleaner. In Beijing, you will notice almost all of the ads feature light-skinned Asians or white people. Most of their skin products are touted as lightening, and Chinese people avoid direct sunlight like the plague. To be fairer of skin is seen as being cleaner, more civilized, and more wealthy (because you don’t have to work outside or get dirty). So then you bring along a black person, and they are the opposite of that ENTIRE mentality. One of my friends (half black, half white) grew up in Shanghai, and was often called ugly by the other children. Her hair wasn’t silky like theirs, so they thought something must be wrong with it. Her skin was darker, so they assumed she was always dirty. Her nose was bigger, which is something they often see as ugly in both white people and black people alike. It’s very deeply built into the culture that lighter skin is civilized.”

The Shanghaiist‘s Christopher Ivan points out that the Qiaobi commercial format is copied from a series of Italian laundry detergent ads from about 9 years ago. In this commercial, a white guy is pushed into the laundry machine to come out as black, with the brand saying that “colored is better” (see video below).

Reddit user Hockeycannon has pointed out that a similar sort of commercial appeared as early as the 1940s. A Swedish detergent brand then also showed a white woman ‘washing’ a black man after which he is white.

But also before this period, there were ads in 19th century Europe using the same idea, such as this British Pears’ soap brand ad.

soap ad

China’s Qiaobi washing powder ad thus far has caused far more controversy on English (social) media than on China’s social media platforms. On Sina Weibo, there has been no mention of the ad at all yet.

The brand Qiaobi itself is also not popular online; it only has 45 followers on its empty Weibo account. Nevertheless, there are many Weibo users applauding the effectiveness of Qiaobi’s products. “It works really well in removing stains,” one Weibo user comments – apparently Qiaobi is better at making laundry detergent than it is at making commercials.

Update: this topic has now become a big topic on Chinese social media, too, see our video about this topic here. Also read our update to this story here.

– By Manya Koetse

©2016 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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12 Comments

12 Comments

  1. Avatar

    Diandian GUO

    May 26, 2016 at 8:00 pm

    I think the racist reading of this ad departs completely from a western mentality, western referring to countries with history of slavery, colonization and other related activities. Discrimination against coloured people is a highly sensitive issue in some western societies exactly because of the historical relevance, because of self-reflection on past activities.
    However the discourse of race is not so much dominant in China, especially concerning people black skins, because historically Chinese interaction with African people are scarce. By the time China established amiable diplomatic relations with newly independent African countries in the 1960s, African people were depicted as a kind-hearted friend of Chinese people.
    As a Chinese saying goes: what is not in the speaker’s intention is in the hearer’s mind (说者无意听者有心). For Chinese, turning black skin into light one shows preference to the latter (which cannot be excluded from western influence and has not been existing forever). It does not mean that Chinese people are racist or tolerant of racism, but that the racist discourse does not register that sensitively, given that the society has no apparent motive to fight against racial discrimination.
    On the whole, the popularity of this video on English media is more a reflection of western mentality than a reaction to Chinese mentality.
    By the way, believing black is dirty is old fashioned, since people normally associate dark skin with the mud they got from field work. There is perhaps not so awful many black people in China for the general public to really get used to black as a natural skin colour, so they tend to explain from their own experiences. Discrimination from ignorance, I believe, is slightly different from intentional discrimination.

    • Avatar

      J

      May 27, 2016 at 2:41 am

      Most discrimination (if not all) is based on ignorance. It’s no excuse.

      Alternatively, how would you react if the ad depicted a white woman luring an Asian man into a washing machine for him to turn into a white man?

      • Avatar

        Qflux

        May 27, 2016 at 8:34 am

        People seemed fine with the white loser getting transformed into a black god. Cheered it on really. The *only* issue was ironically that they said “colored”. If they had skipped that and said “women don’t like pale pathetic little losers” instead of “women prefer coloured” it would have won awards (although fitting that tag line into a laundry context would be a trick)

    • Avatar

      Qflux

      May 27, 2016 at 8:38 am

      Chinese were discriminating based on skin tone while “white people” still lived in caves.

      Dark skin = works in sun = poor.

      Fair skin = always shaded = rich

      Sometimes it’s that easy, sorry. Although I know the reflex to blame “the West” for 150,000 years of human histories issues while simultaneously stripping credit for anything positive coming from “the West” because of all of that prior history is a well developed one.

    • Avatar

      Rebecca Webb

      May 28, 2016 at 3:51 am

      Diandian GUO,

      I absolutely agree with you!

  2. Avatar

    Ondra

    May 27, 2016 at 6:20 am

    The supposed commercial from Czechia is not a commercial – it’s a political satire reacting to increased xenophobic sentiments in mid-1990s. The brand is called “Arijec” (Aryan), resembling P&G’s Ariel brand.

  3. Avatar

    Qiu

    May 29, 2016 at 9:51 am

    What do you mean by “China’s” commercial. If Walmart makes a racist commercial would you label it as “America’s Completely Racist Commercial”??
    On one hand you are acting like a SJW and denouncing the commercial (which I agree is fucking racist.), but on the other hand you just generalized one fucked up company’s behavior to the entire country.

  4. Avatar

    Dan

    August 14, 2016 at 7:34 pm

    Don’t worry white people the Chinese don’t like you either.

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China Brands, Marketing & Consumers

Zara Dress Goes Viral in China for Resemblance to Haidilao Apron

Who’s gonna buy this Zara dress in China? “I’m afraid that someone will say I stole the apron from Haidilao.”

Manya Koetse

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A short dress sold by Zara has gone viral in China for looking like the aprons used by the popular Chinese hotpot chain Haidilao.

“I really thought it was a Zara x Haidialo collab,” some customers commented. Others also agree that the first thing they thought about when seeing the Zara dress was the Haidilao apron.

The “original” vs the Zara dress.

The dress has become a popular topic on Xiaohongshu and other social media, where some images show the dress with the Haidilao logo photoshopped on it to emphasize the similarity.

One post on Xiaohongshu discussing the dress, with the caption “Curious about the inspiration behind Zara’s design,” garnered over 28,000 replies.

Haidilao, with its numerous restaurants across China, is renowned for its hospitality and exceptional customer service. Anyone who has ever dined at their restaurants is familiar with the Haidilao apron provided to diners for protecting their clothes from food or oil stains while enjoying hotpot.

These aprons are meant for use during the meal and should be returned to the staff afterward, rather than taken home.

The Haidilao apron.

However, many people who have dined at Haidilao may have encountered the following scenario: after indulging in drinks and hotpot, they realize they are still wearing a Haidilao apron upon leaving the restaurant. Consequently, many hotpot enthusiasts may have an ‘accidental’ Haidilao apron tucked away at home somewhere.

This only adds to the humor of the latest Zara dress looking like the apron. The similarity between the Zara dress and the Haidilao apron is actually so striking, that some people are afraid to be accused of being a thief if they would wear it.

One Weibo commenter wrote: “The most confusing item of this season from Zara has come out. It’s like a Zara x Haidilao collaboration apron… This… I can’t wear it: I’m afraid that someone will say I stole the apron from Haidilao.”

Funnily enough, the Haidilao apron similarity seems to have set off a trend of girls trying on the Zara dress and posting photos of themselves wearing it.

It’s doubtful that they’re actually purchasing the dress. Although some commenters say the dress is not bad, most people associate it too closely with the Haidilao brand: it just makes them hungry for hotpot.

By Manya Koetse

Independently reporting China trends for over a decade. Like what we do? Support us and get the story behind the hashtag by subscribing:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Brands, Marketing & Consumers

More than Malatang: Tianshui’s Recipe for Success

Zibo had its BBQ moment. Now, it’s Tianshui’s turn to shine with its special take on malatang. Tourism marketing in China will never be the same again.

Manya Koetse

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Since the early post-pandemic days, Chinese cities have stepped up their game to attract more tourists. The dynamics of Chinese social media make it possible for smaller, lesser-known destinations to gain overnight fame as a ‘celebrity city.’ Now, it’s Tianshui’s turn to shine.

During this Qingming Festival holiday, there is one Chinese city that will definitely welcome more visitors than usual. Tianshui, the second largest city in Gansu Province, has emerged as the latest travel hotspot among domestic tourists following its recent surge in popularity online.

Situated approximately halfway along the Lanzhou-Xi’an rail line, this ancient city wasn’t previously a top destination for tourists. Most travelers would typically pass through the industrial city to see the Maiji Shan Grottoes, the fourth largest Buddhist cave complex in China, renowned for its famous rock carvings along the Silk Road.

But now, there is another reason to visit Tianshui: malatang.

 
Gansu-Style Malatang
 

Málàtàng (麻辣烫), which literally means ‘numb spicy hot,’ is a popular Chinese street food dish featuring a diverse array of ingredients cooked in a soup base infused with Sichuan pepper and dried chili pepper. There are multiple ways to enjoy malatang.

When dining at smaller street stalls, it’s common to find a selection of skewered foods—ranging from meats to quail eggs and vegetables—simmering in a large vat of flavorful spicy broth. This communal dining experience is affordable and convenient for solo diners or smaller groups seeking a hotpot-style meal.

In malatang restaurants, patrons can usually choose from a selection of self-serve skewered ingredients. You have them weighed, pay, and then have it prepared and served in a bowl with a preferred soup base, often with the option to choose the level of spiciness, from super hot to mild.

Although malatang originated in Sichuan, it is now common all over China. What makes Tianshui malatang stand out is its “Gansu-style” take, with a special focus on hand-pulled noodles, potato, and spicy oil.

An important ingredient for the soup base is the somewhat sweet and fragrant Gangu chili, produced in Tianshui’s Gangu County, known as “the hometown of peppers.”

Another ingredient is Maiji peppercorns (used in the sauce), and there are more locally produced ingredients, such as the black fungi from Qingshui County.

One restaurant that made Tianshui’s malatang particularly famous is Haiying Malatang (海英麻辣烫) in the city’s Qinzhou District. On February 13, the tiny restaurant, which has been around for three decades, welcomed an online influencer (@一杯梁白开) who posted about her visit.

The vlogger was so enthusiastic about her taste of “Gansu-style malatang,” that she urged her followers to try it out. It was the start of something much bigger than she could have imagined.

 
Replicating Zibo
 

Tianshui isn’t the first city to capture the spotlight on Chinese social media. Cities such as Zibo and Harbin have previously surged in popularity, becoming overnight sensations on platforms like Weibo, Xiaohongshu, and Douyin.

This phenomenon of Chinese cities transforming into hot travel destinations due to social media frenzy became particularly noteworthy in early 2023.

During the Covid years, various factors sparked a friendly competition among Chinese cities, each competing to attract the most visitors and to promote their city in the best way possible.

The Covid pandemic had diverse impacts on the Chinese domestic tourism industry. On one hand, domestic tourism flourished due to the pandemic, as Chinese travelers opted for destinations closer to home amid travel restrictions. On the other hand, the zero-Covid policy, with its lockdowns and the absence of foreign visitors, posed significant challenges to the tourism sector.

Following the abolition of the zero-Covid policy, tourism and marketing departments across China swung into action to revitalize their local economy. China’s social media platforms became battlegrounds to capture the attention of Chinese netizens. Local government officials dressed up in traditional outfits and created original videos to convince tourists to visit their hometowns.

Zibo was the first city to become an absolute social media sensation in the post-Covid era. The old industrial and mining city was not exactly known as a trendy tourist destination, but saw its hotel bookings going up 800% in 2023 compared to pre-Covid year 2019. Among others factors contributing to its success, the city’s online marketing campaign and how it turned its local BBQ culture into a unique selling point were both critical.

Zibo crowds, image via 163.com.

Since 2023, multiple cities have tried to replicate the success of Zibo. Although not all have achieved similar results, Harbin has done very well by becoming a meme-worthy tourist attraction earlier in 2024, emphasizing its snow spectacle and friendly local culture.

By promoting its distinctive take on malatang, Tianshui has emerged as the next city to captivate online audiences, leading to a surge in visitor numbers.

Like with Zibo and Harbin, one particular important strategy used by these tourist offices is to swiftly respond to content created by travel bloggers or food vloggers about their cities, boosting the online attention and immediately seizing the opportunity to turn online success into offline visits.

 
A Timeline
 

What does it take to become a Chinese ‘celebrity city’? Since late February and early March of this year, various Douyin accounts started posting about Tianshui and its malatang.

They initially were the main reason driving tourists to the city to try out malatang, but they were not the only reason – city marketing and state media coverage also played a role in how the success of Tianshui played out.

Here’s a timeline of how its (online) frenzy unfolded:

  • July 25, 2023: First video on Douyin about Tianshui’s malatang, after which 45 more videos by various accounts followed in the following six months.
  •  Feb 5, 2024: Douyin account ‘Chuanshuo Zhong de Bozi’ (传说中的波仔) posts a video about malatang streetfood in Gansu
  • Feb 13, 2024: Douyin account ‘Yibei Liangbaikai’ (一杯梁白开) posts a video suggesting the “nationwide popularization of Gansu-style malatang.” This video is an important breakthrough moment in the success of Tianshui as a malatang city.
  • Feb – March ~, 2024: The Tianshui Culture & Tourism Bureau is visiting sites, conducting research, and organizing meetings with different departments to establish the “Tianshui city + malatang” brand (文旅+天水麻辣烫”品牌) as the city’s new “business card.”
  • March 11, 2024: Tianshui city launches a dedicated ‘spicy and hot’ bus line to cater to visitors who want to quickly reach the city’s renowned malatang spots.
  • March 13-14, 2024: China’s Baidu search engine witnesses exponential growth in online searches for Tianshui malatang.
  • March 14-15, 2024: The boss of Tianshui’s popular Haiying restaurant goes viral after videos show him overwhelmed and worried he can’t keep up. His facial expression becomes a meme, with netizens dubbing it the “can’t keep up-expression” (“烫不完表情”).

The worried and stressed expression of this malatang diner boss went viral overnight.

  • March 17, 2024: Chinese media report about free ‘Tianshui malatang’ wifi being offered to visitors as a special service while they’re standing in line at malatang restaurants.
  • March 18, 2024: Tianshui opens its first ‘Malatang Street’ where about 40 stalls sell malatang.
  • March 18, 2024: Chinese local media report that one Tianshui hair salon (Tony) has changed its shop into a malatang shop overnight, showing just how big the hype has become.
  • March 21, 2024: A dedicated ‘Tianshui malatang’ train started riding from Lanzhou West Station to Tianshui (#天水麻辣烫专列开行#).
  • March 21, 2024: Chinese actor Jia Nailiang (贾乃亮) makes a video about having Tianshui malatang, further adding to its online success.
  • March 30, 2024: A rare occurrence: as the main attraction near Tianshui, the Maiji Mountain Scenic Area announces that they’ve reached the maximum number of visitors and don’t have the capacity to welcome any more visitors, suspending all ticket sales for the day.
  • April 1, 2024: Chinese presenter Zhang Dada was spotted making malatang in a local Tianshui restaurant, drawing in even more crowds.

 
A New Moment to Shine
 

Fame attracts criticism, and that also holds true for China’s ‘celebrity cities.’

Some argue that Tianshui’s malatang is overrated, considering the richness of Gansu cuisine, which offers much more than just malatang alone.

When Zibo reached hype status, it also faced scrutiny, with some commenters suggesting that the popularity of Zibo BBQ was a symptom of a society that’s all about consumerism and “empty social spectacle.”

There is a lot to say about the downsides of suddenly becoming a ‘celebrity city’ and the superficiality and fleetingness that comes with these kinds of trends. But for many locals, it is seen as an important moment as they see their businesses and cities thrive.

Even after the hype fades, local businesses can maintain their success by branding themselves as previously viral restaurants. When I visited Zibo a few months after its initial buzz, many once-popular spots marketed themselves as ‘wanghong’ (网红) or viral celebrity restaurants.

For the city itself, being in the spotlight holds its own value in the long run. Even after the hype has peaked and subsided, the gained national recognition ensures that these “trendy” places will continue to attract visitors in the future.

According to data from Ctrip, Tianshui experienced a 40% increase in tourism spending since March (specifically from March 1st to March 16th). State media reports claim that the city saw 2.3 million visitors in the first three weeks of March, with total tourism revenue reaching nearly 1.4 billion yuan ($193.7 million).

There are more ripple effects of Tianshui’s success: Maiji Shan Grottoes are witnessing a surge in visitors, and local e-commerce companies are experiencing a spike in orders from outside the city. Even when they’re not in Tianshui, people still want a piece of Tianshui.

By now, it’s clear that tourism marketing in China will never be the same again. Zibo, Harbin, and Tianshui exemplify a new era of destination hype, requiring a unique selling point, social media success, strong city marketing, and a friendly and fair business culture at the grassroots level.

While Zibo’s success was largely organic, Harbin’s was more orchestrated, and Tianshui learned from both. Now, other potential ‘celebrity’ cities are preparing to go viral, learning from the successes and failures of their predecessors to shine when their time comes.

By Manya Koetse

Independently reporting China trends for over a decade. Like what we do? Support us and get the story behind the hashtag by subscribing:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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