Privacy or Convenience? Forced Deletion of WeChat Contacts Generates Surprising Reaction from Chinese Netizens
On November 18, the hashtag “Prior to Resignation, Employee Is Required to Delete Colleagues from WeChat” (#辞职先删同事微信#) went viral on Chinese social media, racking over 350 millions views.
On July 26, a Ping’an Life Insurance Company (平安人寿保险公司) employee, surname Wang, handed in his letter of resignation. To complete the resignation process, his employer, surname Kou, demanded he delete all the contacts of Ping’an co-workers from his WeChat. Wang complied and moved without a fuss, but not for long.
Unable to ignore his unease at the way he had been treated, Wang inquired the HR department of Ping’an on the resignation procedure, only to find that deletion of one’s co-workers’ WeChat contacts is in no way obligatory.
Feeling aggrieved at having had his privacy infringed upon, Wang repeatedly tried to get an apology from his former employer, even turning in a letter of complaint to the Sichuan Bank and Insurance Regulation Bureau (四川银保监局). However, the apology never arrived –that is, until the matter caught the attention of Chinese netizens.
Red Star News (红星新闻) was the first media outlet to obtain a statement from Kou on the incident.
Though she did not deny asking Wang to delete his contacts, she denied having forced him to do so: “He is 1.80 meters tall, and I am only a little taller than 1.50 meter. If he hadn’t agreed to cooperate, I would never have been able to force him,” observed Kou.
She went on to explain that the decision was for the benefit of the company. With competing insurance companies constantly snapping up each other’s employees, Kou believed Wang’s possible defection to one of Ping’an’s rivals would have a demoralizing effect on her team.
“Wang was employed with us for three years,” said Kou: “I brought him into this industry, taught him how to seal the deal and keep a good relationship with customers. To educate somebody in this industry is not an easy job.”
“WeChat “friends” are anything but friends.“
Fortunately for Kou, many netizens construed the incident as a disguised cure for a perpetual problem all WeChat users face – WeChat “friends” that are anything but friends.
“If your relationship with a colleague is good, add him back. If the relationship is not good, then don’t. It will only clean up your phone,” one netizen commented.
Another Weibo user, ignoring Wang’s grievances, observed: “This is perfect, now you don’t need a reason to finally delete those people you don’t like.”
Granted, there were some who criticized Kou’s handling of the situation, viewing the incident as an indictment of the at times sketchy insurance industry. However, many showed empathy towards Kou’s predicament, one netizen asserting that “Kou is just scared [Wang] will take other colleagues to his new company.”
In any case, the general consensus is not in Wang’s favor; netizens mostly agree that it is not unreasonable for companies to demand employees who just resigned to withdraw from any “work group chats.”
On November 19, the day after the news went viral, Ping’an issued a letter of clarification saying they regretted the situation was handled, followed a hand-written letter of apology from Kou, who acknowledged her lack of consideration.
This was enough to satisfy Wang it seems, as both letters mention that all parties had now settled the issue.
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