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China Brands, Marketing & Consumers

“Seriously China?” – China’s ‘Completely Racist’ Qiaobi Washing Powder Commercial

A Chinese ad campaign for washing detergent brand Qiaobi (俏比) that recently aired on TV and in cinemas is making its rounds on the internet, and is drawing much controversy for being “completely racist”.

Manya Koetse

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A Chinese ad campaign for washing detergent brand Qiaobi (俏比) that recently aired on TV and in cinemas is making its rounds on the internet and is drawing controversy for being “completely racist”.

A commercial by Chinese washing detergent brand Qiaobi is drawing controversy outside of China. In the 50-second-commercial, a young woman turns a black man into a Chinese man by washing him using Qiaobi laundry tablets.

The ad starts with a young Chinese woman who is just about to do her laundry when a black man, carrying painting supplies and stained with (white) paint, steps into the room and whistles at her.

blackman

He steps forward as she flirtatiously motions him to come to her. Just as he is about to kiss her, she puts a washing detergent tablet in his mouth and pushes him into the washing machine.

motions

She sits on the machine as he is being ‘washed’ while there’s a close-up of the detergent brand Qiaobi. When the laundry is done, she opens the machine. Instead of the black man, we now see a Chinese man coming out. The woman smiles.

result

The commercial ends with the slogan: “Change Begins With Qiaobi” (“改变从俏比开始”).

final

See the full video here:

The topic was covered by Shanghaiist and Vox on May 26 and made it to the number one topic on social media platform Reddit, where the original poster published a link to the commercial with the text: “Seriously China?”.

Although Shanghaiist writes the commercial is new, it was uploaded to Chinese video platform iQiyi earlier this year, suggesting it has been around for some time already. The commercial seemingly has caused no commotion in the PRC. The video itself only got two likes and received no comments on iQiyi. It was also not published on the official page of Qiaobi.

Vox called the commercial “jaw-droppingly racist“. Many Facebook users have responded to the ad with shock and disbelief, saying: “That is really the most racist ad I have ever seen.”

[rp4wp]

On Reddit, one netizen wonders: “Why are Chinese people racist against black people?”. One person answers it is because of “really bad reputation,” and:

“A lot of Chinese going to America would give advice to other Chinese to watch out for the black people since they were known to be thieves, criminals, etc. This keeps getting spoonfed back to China by the American Chinese and then you have this bias start to show.”

Another Reddit user named I am A Cloud writes:

“Poor experiences [with black people] have something to do with it, but also the mentality that lighter = purer/better/prettier/cleaner. In Beijing, you will notice almost all of the ads feature light-skinned Asians or white people. Most of their skin products are touted as lightening, and Chinese people avoid direct sunlight like the plague. To be fairer of skin is seen as being cleaner, more civilized, and more wealthy (because you don’t have to work outside or get dirty). So then you bring along a black person, and they are the opposite of that ENTIRE mentality. One of my friends (half black, half white) grew up in Shanghai, and was often called ugly by the other children. Her hair wasn’t silky like theirs, so they thought something must be wrong with it. Her skin was darker, so they assumed she was always dirty. Her nose was bigger, which is something they often see as ugly in both white people and black people alike. It’s very deeply built into the culture that lighter skin is civilized.”

The Shanghaiist‘s Christopher Ivan points out that the Qiaobi commercial format is copied from a series of Italian laundry detergent ads from about 9 years ago. In this commercial, a white guy is pushed into the laundry machine to come out as black, with the brand saying that “colored is better” (see video below).

Reddit user Hockeycannon has pointed out that a similar sort of commercial appeared as early as the 1940s. A Swedish detergent brand then also showed a white woman ‘washing’ a black man after which he is white.

But also before this period, there were ads in 19th century Europe using the same idea, such as this British Pears’ soap brand ad.

soap ad

China’s Qiaobi washing powder ad thus far has caused far more controversy on English (social) media than on China’s social media platforms. On Sina Weibo, there has been no mention of the ad at all yet.

The brand Qiaobi itself is also not popular online; it only has 45 followers on its empty Weibo account. Nevertheless, there are many Weibo users applauding the effectiveness of Qiaobi’s products. “It works really well in removing stains,” one Weibo user comments – apparently Qiaobi is better at making laundry detergent than it is at making commercials.

Update May 27: this topic has now become a big topic on Chinese social media, too:

– By Manya Koetse

©2016 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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12 Comments

12 Comments

  1. Avatar

    Diandian GUO

    May 26, 2016 at 8:00 pm

    I think the racist reading of this ad departs completely from a western mentality, western referring to countries with history of slavery, colonization and other related activities. Discrimination against coloured people is a highly sensitive issue in some western societies exactly because of the historical relevance, because of self-reflection on past activities.
    However the discourse of race is not so much dominant in China, especially concerning people black skins, because historically Chinese interaction with African people are scarce. By the time China established amiable diplomatic relations with newly independent African countries in the 1960s, African people were depicted as a kind-hearted friend of Chinese people.
    As a Chinese saying goes: what is not in the speaker’s intention is in the hearer’s mind (说者无意听者有心). For Chinese, turning black skin into light one shows preference to the latter (which cannot be excluded from western influence and has not been existing forever). It does not mean that Chinese people are racist or tolerant of racism, but that the racist discourse does not register that sensitively, given that the society has no apparent motive to fight against racial discrimination.
    On the whole, the popularity of this video on English media is more a reflection of western mentality than a reaction to Chinese mentality.
    By the way, believing black is dirty is old fashioned, since people normally associate dark skin with the mud they got from field work. There is perhaps not so awful many black people in China for the general public to really get used to black as a natural skin colour, so they tend to explain from their own experiences. Discrimination from ignorance, I believe, is slightly different from intentional discrimination.

    • Avatar

      J

      May 27, 2016 at 2:41 am

      Most discrimination (if not all) is based on ignorance. It’s no excuse.

      Alternatively, how would you react if the ad depicted a white woman luring an Asian man into a washing machine for him to turn into a white man?

      • Avatar

        Qflux

        May 27, 2016 at 8:34 am

        People seemed fine with the white loser getting transformed into a black god. Cheered it on really. The *only* issue was ironically that they said “colored”. If they had skipped that and said “women don’t like pale pathetic little losers” instead of “women prefer coloured” it would have won awards (although fitting that tag line into a laundry context would be a trick)

    • Avatar

      Qflux

      May 27, 2016 at 8:38 am

      Chinese were discriminating based on skin tone while “white people” still lived in caves.

      Dark skin = works in sun = poor.

      Fair skin = always shaded = rich

      Sometimes it’s that easy, sorry. Although I know the reflex to blame “the West” for 150,000 years of human histories issues while simultaneously stripping credit for anything positive coming from “the West” because of all of that prior history is a well developed one.

    • Avatar

      Rebecca Webb

      May 28, 2016 at 3:51 am

      Diandian GUO,

      I absolutely agree with you!

  2. Avatar

    Ondra

    May 27, 2016 at 6:20 am

    The supposed commercial from Czechia is not a commercial – it’s a political satire reacting to increased xenophobic sentiments in mid-1990s. The brand is called “Arijec” (Aryan), resembling P&G’s Ariel brand.

  3. Avatar

    Qiu

    May 29, 2016 at 9:51 am

    What do you mean by “China’s” commercial. If Walmart makes a racist commercial would you label it as “America’s Completely Racist Commercial”??
    On one hand you are acting like a SJW and denouncing the commercial (which I agree is fucking racist.), but on the other hand you just generalized one fucked up company’s behavior to the entire country.

  4. Avatar

    Dan

    August 14, 2016 at 7:34 pm

    Don’t worry white people the Chinese don’t like you either.

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China Brands, Marketing & Consumers

‘Carpet Pacific’: A Timeline of the Cathay Pacific Scandal Through Weibo Hashtags

Cathay Pacific flight attendants mocking non-English speaking passengers by saying, “If you can’t say blanket, you can’t have it,” has sparked a major controversy and caused a marketing catastrophe.

Manya Koetse

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Last week, Xiamen Airlines was the focus of attention on Chinese social media after one of their pilots was caught secretly filming a female staff members in the ladies room. This week, the focus has shifted to Cathay Pacific, as the Hong Kong-based airline faced accusations of discrimination against travelers from mainland China.

The incident gained significant attention on May 22 when a user of the Xiaohongshu (Little Red Book) app shared a public complaint about the Hong Kong airline. In the post, the author, who claimed to have resided in Hong Kong for eleven years, expressed their inability to remain silent after witnessing overt discrimination on a Cathay Pacific CX987 flight from Chengdu to Hong Kong.

The passenger said they were seated near the area where the flight attendants rest and prepare meals, and that they could hear the cabin crew making fun of passengers who could not speak English. Passengers who tried to ask them for help in English about filling out immigration cards allegedly also received impatient responses. The passenger recorded some of their conversation, and later posted the audio clip online.

In one clip, you can hear the staff laughing about a passenger who wanted a blanket but could not properly say it in English. “If you cannot say blanket, you cannot have it,” they joked. Since some passengers allegedly had used the word ‘carpet’ instead of ‘blanket’, the cabin crew can be heard saying: “A carpet is on the floor.”

Since the incident was first exposed on social media, it turned into a major controversy and a marketing crisis for the Cathay Pacific company. As Cathay was condemned by million of netizens, many also vowed to boycott the airline.

Cathay Pacific has been hit hard by the pandemic, and was seeing an increased demand for travel into the Chinese Mainland since quarantine-free travel between Hong Kong the Mainland was finally resumed on January 8 of this year. Cathay is heavily dependent on the Chinese market, and approximately 70% of its revue reportedly comes from China (#国泰航空近七成营收来自中国#).

The incident has ignited anger due to the discriminatory treatment of mainland customers by a Hong Kong company, leading to further discussions on anti-Chinese sentiments in Hong Kong and the role of language in fostering (or hindering) national unity between mainland China and Hong Kong.

This is a timeline of the incident through Weibo hashtags that have gone trending over the past few days.

▶︎ The Cathay Discrimination Audio Leaked Online #国泰空乘歧视乘客录音曝光# (260 million views)

After a netizen posted about supposed discrimination against non-English speaking passengers by cabin crew members on the Cathay Pacific CX987 flight, the incident soon garnered widespread attention on Chinese social media, especially when the 30-second audio was also shared online (hear the audio snippet here).

▶︎ Cathay Pacific Apologizes #国泰航空致歉# (210 million views)

On May 22, Cathay Pacific soon issued a response apologizing for the passenger’s experience and promised a thorough investigation. However, their initial apology was considered inadequate by many netizens, and only sparked more debates about the discrimination against mainland Chinese passengers within Cathay’s work environment.

On May 23, Cathay Pacific issued a second apology via social channels, mentioning that they had contacted the passenger and that they had suspended the flight attendants involved.

▶︎ Cathay Pacific Uses Standard Mandarin to Apologize #国泰航空行政总裁用普通话道歉# (10 million views)

Lin Shaobo apologizes using Standard Mandarin, image via Weibo.com.

During a media briefing in Guangzhou on May 24, Cathay Pacific CEO Lin Shaobo (林绍波) once again expressed his sincere apologies on behalf of Cathay for the incident. In doing so, he used Standard Mandarin, the national language of mainland China.

▶︎ Three Employers Fired for Discriminating Against Passengers #国泰航空3名歧视乘客空乘被解聘# (460 million views)

At this time, it was also announced that Cathay had completed their investigation into the matter and, in accordance with the company’s regulations, had dismissed the three involved cabin crew members. Lin Shaobo clarified that the airline maintains a “zero tolerance” approach towards any employees who violate the company’s rules and ethical standards.

▶︎ Cathay Pacific’s Flight Attendant Union Regrets the Incident #国泰空乘工会对空姐被解聘感到遗憾# (180 million views)

On May 24, there was some online turmoil over a statement issued by Cathay Pacific’s Flight Attendant Union (FAU). In the statement, the union expressed that Cathay is “facing a shortage of both manpower and resources, a significant increase in workload and low salaries.” Because these problems are ignored, Cathay is seeing an “extremely low” morale among cabin crew and more complaints regarding cabin service. “Nothing comes from nothing,” the statement said. The Union was criticized for “whitewashing” the cabin crew’s discrimination against non-English-speakers.

▶︎ No Official Support for The Union #国泰航空称空中服务员工会不代表国泰# (130 million views)

On May 25, Cathay Pacific issued a statement in which they clarified that The Union is an independent labor union and does not represent the company. They also clarified that did not support the union’s position nor agreed with it.

▶︎ Hu Xijin Recommends Mainland Passengers to Speak Mandarin #胡锡进建议乘国泰航空只讲普通话# (910,000 views)

Chinese political & social commentator Hu Xijin (@胡锡进) also responded to the Cathay incident in multiple posts. In one of them, he suggested that mainland passengers should primarily speak Mandarin when they fly Cathay in the future. Since so much of their customer base is from mainland, Cathay should have enough cabin crew speaking Mandarin, he argued. Hu also reflected on how Cathay also caused controversy in 2019, when it would not stop staff from joining the Kong Kong pro-democracy protests. According to Hu, the company should pay attention to “correcting the values” of their employees.

▶︎”Leaked” Internal Email Labeled as Fake News #国泰航空称网传英文内部信件为伪造# (77 million views)

Post by Cathay in which they deny that this “leaked memo” is authentic. Screenshot by What’s on Weibo.

In the meantime, some images circulated online that allegedly showed an internal Cathay Pacific memo by the company’s HK Express CEO Mandy Ng in which a warning was issued to be “cautious when engaging with customers from China and be aware of their media culture.” That memo was labeled as being false by Cathay Pacific.

▶︎ Hong Kong Perfomer Condemns Cathay for Incident #香港演员怒斥国泰空乘歧视乘客# (170 million views)

Hong Kong celebrity Maria Cordero, nicknamed ‘Fat Mama’ (肥妈) went trending on Weibo for condemning the Cathay Pacific crew members in a recent interview. “Is speaking English that important?” she wondered: “The whole world is learning Chinese!” She also expressed that the primary duty of flight attendants is to look after passengers and help solve their problems. If they are incapable of fulfilling their duty, they should be sacked.

▶︎ Blankets for Everyone #旅客称现在国泰的航班挨个发毛毯# (6.5 million views)

According to passengers flying Cathay after the ‘blanket incident,’ the cabin crew went around explicitly asking all passengers if they needed any blankets, making announcements in English, Mandarin, and Cantonese.

▶︎ Follow-up to the Incident #国泰航空空乘歧视乘客后续# (26 million views)

As the Cathay scandal keeps fermenting online, one commenter expressed a common viewpoint by stating: “If Cathay Pacific is so unwilling to serve Chinese people and they refuse to speak Mandarin, why don’t they clearly state that they don’t welcome Chinese passengers? They can’t have it both ways by earning money from Chinese tickets without providing the same level of service.”

Meanwhile, an online meme has gained popularity, depicting ‘Cathay Pacific’ as ‘Carpet Pacific’ in reference to the controversial comments made by the cabin crew.

Other memes include the quote: “If you cannot say blanket, you cannot have it,” or include the phrase “no zuo no die” – a popular internet meme that basically means ‘what goes around comes around.’

Those flying China Southern Airlines or Eastern Airlines are posting about their warm on-board blankets, joking: “I didn’t even have to say ‘blanket’ and still got it!”

By Manya Koetse

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©2023 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China and Covid19

Repurposing China’s Abandoned Nucleic Acid Booths: 10 Innovative Transformations

Abandoned nucleic acid booths are getting a second life through these new initiatives.

Manya Koetse

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During the pandemic, nucleic acid testing booths in Chinese cities were primarily focused on maintaining physical distance. Now, empty booths are being repurposed to bring people together, serving as new spaces to serve the community and promote social engagement.

Just months ago, nucleic acid testing booths were the most lively spots of some Chinese cities. During the 2022 Shanghai summer, for example, there were massive queues in front of the city’s nucleic acid booths, as people needed a negative PCR test no older than 72 hours for accessing public transport, going to work, or visiting markets and malls.

The word ‘hésuān tíng‘ (核酸亭), nucleic acid booth (also:核酸采样小屋), became a part of China’s pandemic lexicon, just like hésuān dìtú (核酸地图), the nucleic acid test map lauched in May 2022 that would show where you can get a nucleic test.

Example of nucleic acid test map.

During Halloween parties in Shanghai in 2022, some people even came dressed up as nucleic test booths – although local authorities could not appreciate the creative costume.

Halloween 2022: dressed up as nucliec acid booths. Via @manyapan twitter.

In December 2022, along with the announced changed rules in China’s ‘zero Covid’ approach, nucleic acid booths were suddenly left dismantled and empty.

With many cities spending millions to set up these booths in central locations, the question soon arose: what should they do with the abandoned booths?

This question also relates to who actually owns them, since the ownership is mixed. Some booths were purchased by authorities, others were bought by companies, and there are also local communities owning their own testing booths. Depending on the contracts and legal implications, not all booths are able to get a new function or be removed yet (Worker’s Daily).

In Tianjin, a total of 266 nucleic acid booths located in Jinghai District were listed for public acquisition earlier this month, and they were acquired for 4.78 million yuan (US$683.300) by a local food and beverage company which will transform the booths into convenience service points, selling snacks or providing other services.

Tianjin is not the only city where old nucleic acid testing booths are being repurposed. While some booths have been discarded, some companies and/or local governments – in cooperation with local communities – have demonstrated creativity by transforming the booths into new landmarks. Since the start of 2023, different cities and districts across China have already begun to repurpose testing booths. Here, we will explore ten different way in which China’s abandoned nucleic test booths get a second chance at a meaningful existence.

 

1: Pharmacy/Medical Booths

Via ‘copyquan’ republished on Sohu.

Blogger ‘copyquan’ recently explored various ways in which abandoned PCR testing points are being repurposed.

One way in which they are used is as small pharmacies or as medical service points for local residents (居民医疗点). Alleviating the strain on hospitals and pharmacies, this was one of the earliest ways in which the booths were repurposed back in December of 2022 and January of 2023.

Chongqing, Tianjin, and Suzhou were among earlier cities where some testing booths were transformed into convenient medical facilities.

 

2: Market Stalls

Market stalls instead of nucliec acid testing booths. Image via Sina.

In Suzhou, Jiangsu province, the local government transformed vacant nucleic acid booths into market stalls for the Spring Festival in January 2022, offering them free of charge to businesses to sell local products, snacks, and traditional New Year goods.

The idea was not just meant as a way for small businesses to conveniently sell to local residents, it was also meant as a way to attract more shoppers and promote other businesses in the neighborhood.

 

3: Community Service Center

Small grid community center in Shizhuang Village, image via Sohu.

Some residential areas have transformed their local nucleic acid testing booths into community service centers, offering all kinds of convenient services to neighborhood residents.

These little station are called wǎnggé yìzhàn (网格驿站) or “grid service stations,” and they can serve as small community centers where residents can get various kinds of care and support.

 

4: “Refuel” Stations

In February of this year, 100 idle nucleic acid sampling booths were transformed into so-called “Rider Refuel Stations” (骑士加油站) in Zhejiang’s Pinghu. Although it initially sounds like a place where delivery riders can fill up their fuel tanks, it is actually meant as a place where they themselves can recharge.

Delivery riders and other outdoor workers can come to the ‘refuel’ station to drink some water or tea, warm their hands, warm up some food and take a quick nap.

 

5: Free Libraries

image via sohu.

In various Chinese cities, abandoned nucleic acid booths have been transformed into little free libraries where people can grab some books to read, donate or return other books, and sit down for some reading.

Changzhou is one of the places where you’ll find such “drifting bookstores” (漂流书屋) (see video), but similar initiatives have also been launched in other places, including Suzhou.

 

6: Study Space

Photos via Copyquan’s article on Sohu.

Another innovative way in which old testing points are being repurposed is by turning them into places where students can sit together to study. The so-called “Let’s Study Space” (一间习吧), fully airconditioned, are opened from 8 in the morning until 22:00 at night.

Students – or any citizens who would like a nice place to study – can make online reservations with their ID cards and scan a QR code to enter the study rooms.

There are currently ten study booths in Anji, and the popular project is an initiative by the Anji County Library in Zhejiang (see video).

 

7: Beer Kiosk

Hoegaarden beer shop, image via Creative Adquan.

Changing an old nucleic acid testing booth into a beer bar is a marketing initiative by the Shanghai McCann ad agency for the Belgium beer brand Hoegaarden.

The idea behind the bar is to celebrate a new spring after the pandemic. The ad agency has revamped a total of six formr nucleic acid booths into small Hoegaarden ‘beer gardens.’

 

8: Police Box

In Taizhou City, Jiangsu Province, authorities have repurposed old testing booths and transformed them into ‘police boxes’ (警务岗亭) to enhance security and improve the visibility of city police among the public.

Currently, a total of eight vacant nucleic acid booths have been renovated into modern police stations, serving as key points for police presence and interaction with the community.

 

9: Lottery Ticket Booths

Image via The Paper

Some nucleic acid booths have now been turned into small shops selling lottery tickets for the China Welfare Lottery. One such place turning the kiosks into lottery shops is Songjiang in Shanghai.

Using the booths like this is a win-win situation: they are placed in central locations so it is more convenient for locals to get their lottery tickets, and on the other hand, the sales also help the community, as the profits are used for welfare projects, including care for the elderly.

 

10: Mini Fire Stations

Micro fire stations, images via ZjNews.

Some communities decided that it would be useful to repurpose the testing points and turn them into mini fire kiosks, just allowing enough space for the necessary equipment to quickly respond to fire emergencies.

Want to read more about the end of ‘zero Covid’ in China? Check our other articles here.

By Manya Koetse,

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our newsletter and get access to our latest articles:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2023 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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