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Man Throws Tantrum in Hunan Restaurant Over Food Being “Too Spicy”

“If you can’t handle spicy food, don’t go to a Hunan restaurant!”

Manya Koetse

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A video showing the angry outburst of a customer at a Hunan restaurant is going viral on Weibo. The incident occurred on December 3rd in Changsha, the capital of Hunan province, which is known for its spicy food.

The man was having dinner with five other guests, who started sneezing after eating some spicy dishes. The man then angrily complained to the waitress that the food was too spicy and that they were not able to eat it. “I’ve had Hunan cuisine before,” the man said: “But this is much spicier.”

Since there was “too much leftover food,” the man asked how the restaurant wanted to solve it, suggesting that they would not be charged for the dishes.

When the waitress offered the guests some free juice instead, the man starts throwing a tantrum, yelling: “You think I can’t afford juice myself?! I just said we have too much leftover food and I asked you how you want to handle this!” The waitress then repeats that she can offer free juice, after which the man aggressively throws a glass on the ground and takes off, screaming “We’re leaving!” to his friends.

The video shows the waitress looking distraught as the guests stand up and leave the restaurant without paying.

One hashtag dedicated to the incident received over 110 million views on Weibo on Saturday (#男子吃湘菜太辣打喷嚏要求餐馆免单#).

Most people commenting condemn the man’s angry outburst and him leaving without paying: “If you want to dine and dash, just be honest about it instead of first putting up such a performance,” one person writes.

“This is just an evil trick to avoid paying,” others say: “If it isn’t spicy, it’s not Hunan food.”

Many commenters said food being very spicy should not be a reason to leave without paying, especially not in Hunan: “If you can’t handle spicy food, don’t go to a Hunan restaurant!”

Another commenter wrote: “Some people think they can eat spicy food, but the real Hunan cuisine is too spicy for them. Hunan food in Hunan is different from the Hunan dishes served outside of the province.”

Hunan cuisine, also known as Xiang cuisine (湘菜), is known for being very spicy. One saying goes: “Sichuan people don’t fear spiciness, Guizhou people are fearless when it’s spicy, and Hunan people fear it’s not spicy enough.” (“四川人不怕辣,贵州人辣不怕,湖南人怕不辣”).

According to Sina News, the man apparently regretted his behavior the next day. On December 4th, he apologized to the restaurant and the waitress. He paid for his bill and also paid an additional 3 yuan ($0.50) to compensate for the broken glass.

The restaurant says the dispute is now resolved, and that no further action will be taken.

By Manya Koetse

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©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Comic & Games

KFC China’s Psyduck Toy is a Viral Hit

As Psyduck goes viral, KFC Children’s Day toys are deemed “too childish for children but just perfect for us adults.”

Manya Koetse

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American fast-food chain KFC recently introduced three new Pokémon toys to go with its kids’ meals in various regions across China, with one of the toys, in particular, becoming a viral hit: Psyduck (可达鸭).

The new Pokémon toys were introduced on May 21st to celebrate Children’s Day (June 1). As reported by Shanghai Daily, the toys are randomly distributed in Children’s Day meals and will be released in different regions at different times.

Psyduck is a yellow duck-like Pokémon that is known to be confused because it’s bothered by headaches. One of the reasons why the Psyduck toy might be more popular than its fellow (Pikachu) toys, is because it dances, with its arms going up and down, and because of the catchy tune that starts once it starts moving. Psyduck is also a bit more dopey and ‘uncool’ than Pikachu, which makes him all the cooler (remember the Peppa Pig craze?)

Since its release, many people have been going crazy over the KFC toy. Psyduck fans have been hunting for the KFC treasure, and some have even turned it into a side business: they offer their services in getting as many KFC meals as necessary before grabbing the Psyduck toy – you’ll have to pay for their meal – and they’ll send the toy to their ‘customers’ later on.

The #Psyduck hashtag saw the first spike on Weibo on May 21st, the day of its release, when it received nearly 135 million views.

Although the toys were released for Children’s Day, most of these Psyduck fans are not kids at all. In one interview moment that went viral, an older man was asked about the Psyduck while he was standing in line at KFC. “I’m only here because my son wants it,” the man says. When he is asked how old his boy is, he answers: “He’s over thirty years old.”

A popular comment about the craze over the kids’ meal toys said: “This toy is perhaps too childish for children, but it’s just perfect for us adults.” The comment received nearly 20,000 likes.

If you buy a set meal including the toy, you will spend in between 59-109 yuan ($9-$16), but the reselling price of Psyduck has reportedly been as high as US$200 for just the Pokémon figure alone. KFC China has stated that it does not support this kind of reselling.

Illustration about the Psyduck crazy by New Weekly (@新周刊).

Especially among students, it has become popular to stick messages to the arms of the dancing Psyduck with motivational or humorous messages. Some students say the Psyduck keeps them company while they are studying.

Since short funny videos featuring Psyduck are going viral on Weibo and Douyin, a lot of Psyduck’s appeal relates to its social media success and joining in on the hype. People post videos of themselves unboxing their Psyduck, introducing it to their cat, imitating it, or they use the Psyduck in various creative ways.

This is not the first time for KFC toys to become a national craze. Earlier this year, KFC came out with limited edition blind boxes in a collaboration with Chinese toymaker Pop Mart. To get one of the dolls, customers needed to buy a 99 yuan (US$15.5) family set meal.

But the blind box sales also sparked criticism from China’s Consumer Association for promoting over-purchasing of its food and causing food waste. In order to get all of the six collectible dolls, including the rarest ones, customers would start buying many meals just for the dolls. As reported by SCMP at the time, one customer went as far as to spend US$1,650 on a total of 106 meals to collect all six dolls.

KFC is the most popular fast-food chain in China. People outside of China are sometimes surprised to find that KFC is so hugely popular in the mainland.

As explained in the book written about KFC China’s popularity (“Secret Recipe for Success“), its success story goes back to 1987, when the restaurant opened its first doors near Tiananmen Square in Beijing. Some reasons that contributed to KFC’s success in China are the popularity of chicken in China, the chain’s management system, the restaurant’s adaptation to local taste, and its successful marketing campaigns.

Now, Psyduck can be added as one of the ingredients in KFC China’s perhaps not-so-secret recipe for success.

By Manya Koetse

With contributions by Miranda Barnes

Featured image via @Baaaaaaaaal, Weibo.com

Image via Weibo

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China Food & Drinks

Would You Like Coffee with Your Sneakers? Chinese Sports Brand Li-Ning Registers Its ‘Ning Coffee’ Brand

Li-Ning enters the coffee market: “Will they sell sneaker-flavored coffee?”

Manya Koetse

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An unexpected competitor is joining China’s coffee market. With over 7000 stores in the country, Li-Ning has the potential to become the biggest athletic coffee chain yet.

Another player is joining mainland China’s growing coffee market. It’s not an American coffee giant, nor a coffee house chain from Hong Kong – it is China’s leading sportswear brand Li-Ning Sports (李宁体育).

Li-Ning registered its coffee brand under the ‘NING COFFEE’ trademark. As reported in an article written by ‘Investment Group’ (@投资界) and published by Toutiao News (@头条新闻), Li-Ning has confirmed on May 6 that it will provide in-store coffee services to enhance customers’ shopping experiences in the near future.

The move means that Li-Ning could potentially become a big player in China’s coffee market, competing with major brands such as Starbucks, Luckin Coffee, Costa and Pacific. If the in-store coffee cafes would roll out in most of its shops, there could be over 7000 Ning Coffee cafes in China in the future. By the end of 2021, Li-Ning Sports had a total of 7,137 stores in China.

Starbucks has 5,400 stores in China. Leading domestic coffee chain Luckin Coffee expanded to over 6000 stores last year. Costa Coffee, although closing some of its China stores in 2021, announced that it aims to have a total of 1,200 stores open in China later this year. Looking at Li-Ning’s presence across China, its in-store coffee cafes could be serious competition for the leading coffee chains in the country.

Over the past few years, various Chinese sportswear brands, including Anta Sports and Erke, have seen a rise in popularity, but Li-Ning is still China’s most famous brand name for athletic apparel and shoes. The company was founded in the early 1990s by Chinese Olympic gymnast and business entrepreneur Li Ning (1963) and was generally seen as a Nike copycat – the original logo was even similar to the Nike swoosh. Although Li-Ning looked like Nike, the brand is more appealing to many Chinese consumers due to the fact that it is cheaper and made in China.

Li-Ning markets itself as being “deeply and uniquely Chinese” (Li Ning official website 2022), which has made it more popular in an era of “proudly made in China” (read more about that here). Moreover, it also promises to offer high-quality sportwear at a price that is cheaper than the American Nike or German Adidas.

Li-Ning’s success is also owed to its marketing strategies. Besides being the official marketing partner of many major sports events, including the NBA in China, the brand has also contracted with many household athletes and famous global ambassadors.

Over a decade ago, marketing observers already noted that despite the remarkable success of Li-Ning in China, the brand still had a long way to go in order to strengthen its image as a long-term brand, recommending Li-Ning to “create excitement around the brand” by building more associations related to lifestyle and coolness to better resonate with younger Chinese customers (Bell 2008, 81; Roll 2006, 170).

With its latest move into the coffee market, it is clear that Li-Ning is moving its brand positioning more toward the direction of lifestyle, trendiness, and luxury. Although purchasing a coffee at Starbucks or Luckin is part of the everyday routine for many urban millennials, coffee is still viewed as a trendy luxury product for many, relating to both cultural factors as well as economic reasons. As noted by Cat Hanson in 2015, the price of a single cup of coffee was equal to a month’s worth of home broadband internet (read more).

Previously, other fashion brands have also opened up coffee stores in China. As reported by Jing Daily, international luxury brands Prada, Louis Vuitton, and FENDI also opened up coffee cafes in mainland China.

Another unexpected coffee cafe is that of China Post, which opened its first in-store ‘Post Coffee’ in Xiamen earlier this year. On social media, many netizens commented that the brand image of the national post service clashed with that of a fairly expensive coffee house (coffee prices starting at 22 yuan / $3,3).

“The postal services are located in cities and in the countryside and are often used by migrant workers, and generally this demographic isn’t buying coffee,” one person commented, with another netizen writing: “This does not suit the taste of ordinary people, it would’ve been better if they sold milk tea.”

Post Coffee, via Jiemian Official.

On Weibo, Li-Ning’s journey into the competitive coffee market was discussed using the hashtags “Li-Ning Enters the Coffee Race” (#李宁入局咖啡赛道#) and “Li-Ning Starts Selling Coffee” (##李宁开始卖咖啡##).

Like with China Post, many commenters say the combination of sportswear and coffee is not something they immediately find logical. “Will they also sell sneaker-flavored coffee?” one person wondered, with others thinking selling coffee – seen as a product from western countries – does not exactly match with Li-Ning as a ‘proudly made-in-China’ brand.

“How would you feel about trying on some clothes at Li-Ning while sipping on Li-Ning coffee? I understand Li-Ning is jumping on what’s popular, and this time it’s coffee,” one Weibo user writes, with others also writing: “I think it has potential.”

“I’m willing to try it out,” various commenters write. For others, they want to see the menu first: “It all depends on the price.”

For more about the coffee and tea market in China, check our other articles here.

By Manya Koetse

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References

Bell, Sandra. 2008. International Brand Management of Chinese Companies. Heidelberg: Physia-Verlag.

Roll, Martin. 2006. Asian Brand Strategy: How Asia Builds Strong Brands. New York: Palgrave Macmillan.

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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