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Updated: National Outrage After Woman Is Made to Pay $700 for Hospital Appointment

The video of a woman outraged over being forced to pay 4500 yuan (nearly $700 US) has made the headlines in China, sparking a national debate over patients getting scammed before they can see a doctor.

Manya Koetse

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A video of a woman having to pay nearly $700 to see a doctor went viral on Weibo in the last week of January, prompting outrage on Chinese social media. The news story underlines the obstacles that Chinese citizens face in accessing decent healthcare. But a week after the video went viral, netizens wonder if the woman from the famous video might be a fraud herself. 

The video of a woman outraged over being forced to pay 4500 yuan (nearly $700 US) made the headlines in China, sparking a national debate over patients getting scammed before they can see a doctor. Online commenters called for a reform of China’s medical system. Now, a week after the video was posted all over different social media platforms, netizens wonder if the woman in the video is a fraud who actually works for an online medical platform.

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It is is a familiar sight at hospitals all over Beijing: rows of people waiting in the long queue for a ticket to see the doctor, some with stools or equipped with duvets. But some of those waiting in line are not ordinary people in need of a hospital appointment. They are ticket scalpers (票贩子), who force average Chinese citizens to pay insanely high prices for the most basic healthcare.

Scammed by hospital scalpers 

To prevent disorder and cutting in line, most patients at Chinese hospitals need to purchase a ticket to decide when they’ll be seen for nonemergency treatment. However, this system is frequently abused as scalpers buy tickets and sell them for much higher prices to actual patients.

The problem of scalpers was brought to national attention on January 19th, when the video of the screaming woman, dressed in a white coat, went viral on Sina Weibo. Filmed by a patient at Beijing’s Guang’anmen Hospital, the video shows the distressed woman accusing hospital guards of working with scalpers to push up ticket prices. The video became trending on Chinese social media platforms in the last week of January.

Many Chinese people, especially those from the countryside, face the problem of hospital scalpers when seeking medical attention. Under China’s current medical system, it is not easy for people from rural areas to gain access to medical facilities in the major cities, as they are not covered there and will have to pay for medical care themselves. The issue is related to China’s hukou (household registration) system; the government-subsidised rural medical insurance is often not valid in a different province, which means that villagers who fall seriously ill are not covered when they travel to first-tier cities for medical care.

Scalpers take advantage of the system and people’s eagerness to see a doctor by using local identification cards to book appointments, and then selling them to people without the proper documentation.

The woman in the video says that a ticket that originally cost ¥300 (± $46) was now pushed up to a whopping ¥4500 ($684) by scalpers operating in the hospital. She tearfully laments: “My God, ordinary people need to pay so much for a ticket, it’s so hard! If I died on my way home, there’s no hope in this society. This is Beijing, the capital!” The woman also tells onlookers: “Yesterday all the scalpers arranged us to queue, they put all their hires at the front, we real patients didn’t dare say a word! Where were the security guards?”

The woman allegedly traveled hundreds of miles to get an appointment for her paralyzed mother. She rented a basement room in Beijing while waiting for the doctor’s appointment, and carried her mother on her back when traveling.

A national problem

Since the video’s upload on Weibo, it has been reposted nearly 120,000 times and ‘liked’ over 187,000 times. Comments relating to the topic received over 10 million views, igniting a national debate over scalpers at hospitals.

The debate was especially noticeable on social media, where netizens reflected on the woman’s outcry and talked about their own experience with scalpers. One Weibo commenter writes: “Today I went to the hospital after the news about scalpers. For the most ordinary citizens at the lowest level, with no power or position, seeing a doctor is really not easy.” Another netizen says: “Our capital is the Holy Land in the hearts of our people. The ruthless action of those ticket scalpers brings shame to the capital. I believe that the people of Beijing will remove this malignant tumor and reshape their good image.”

Faced with masses of social media outcry, Guang’anmen Hospital denied that it condoned the reselling of tickets. It stated that a preliminary investigation found no evidence of security guards colluding with scalpers to resell tickets. Beijing police, however, confirmed on January 28 that 12 people have been arrested in relation to this case.

Marketing for online medical company

On February 2, the woman in the video became trending again, but this time for a different reason. Chinese media report that the woman now receives lifelong free medical care for her mother, offered by medical company Yihu365 . Some people suspect that she is a staff member of this company, that offers medical care at home that can be ordered through an app. The company also has a service for making hospital appointments. Under the hashtag of ‘is she a fraud?’ (#挂号女是托#), netizens now discuss the possibility of the video being set up as a marketing campaign for Yihu365.

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“She is obviously not a fraud,” one Weibo user says: “The app just seized the opportunity for their own promotion.”

“I don’t believe this was staged,” one other netizen also comments: “It was probably just a good business opportunity for this company. But even if it was faked, what does it really matter? The hospital scalpers are real. They are everywhere.”

Thus far no official media have backed up the online allegations.

Staged or not, the general lack of regulation on hospital scalpers means they will continue to be a real obstacle to patients’ access to medical treatment. Having easy access to decent healthcare is a right of citizens throughout the world, but for ordinary people in Beijing, simply stepping their foot in the doctor’s office is a painstakingly expensive ordeal.

Some netizens point out to the importance of ordinary citizens standing up injustices in China’s health care: “If there are more people willing to speak out against such injustice in society, there will be less unfairness. If there are more people enacting justice, good can trump evil!”

– By Anna Xue & updated by Manya Koetse

©2016 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is a sinologist, writer, and public speaker specializing in China’s social trends, digital culture, and online media ecosystems. She founded What’s on Weibo in 2013 and now runs the Eye on Digital China newsletter. Learn more at manyakoetse.com or follow her on X, Instagram, or LinkedIn.

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China Brands, Marketing & Consumers

Starbucks Goes Xinjiang & The Kardashians in China

Starbucks rebrands as “Star-Bazaar” in Urumqi—what does it say about shifting perceptions of Western brands in China? Also: a cheating sports influencer and the souvenirs that became most hated.

Manya Koetse

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Originally published in the Eye on Digital China newsletter on Sunday, October 4, 2026.

Welcome back to China Trend Watch (Week 40 | 2026), my regular tour through the latest trends, memes, and debates driving conversation across Chinese social media. I’m Manya Koetse, a sinologist specializing in Chinese digital culture. Want to receive the next edition in your inbox? Become a paid subscriber here.

In this edition:

  • Quick scrolls: A Chinese athlete cheated her way to the Berlin Marathon’s finish
  • Zooming in: When Localization Gets Political: Starbucks Goes Xinjiang
  • On the Feed: The Kardashians in China
  • Phrase of the Week: The 3 souvenirs sold everywhere, but nobody wants them

 

🗞️ QUICK SCROLLS

 

🇯🇵 The National Day holiday has begun, but nobody’s going to Japan. Although Japan was the number one outbound destination for Chinese travelers during last year’s October holiday, it has now dropped out of the top ten destinations entirely. According to data from Chinese tour operator Tuniu (途牛), Indonesia, Turkey, and South Korea are among this year’s most-booked overseas destinations.

🚲 Chinese fitness influencer “Abeeeer” was caught cheating during the Berlin Marathon after she posted about running her “personal best.” The sport-blogger (530k+ followers on Xiaohongshu) was photographed riding on the back of a bicycle around the 38-kilometer mark. On Saturday, she publicly apologized and admitted that she had broken the rules and that she was “feeling unwell.”

The sports influencer was caught hitching a ride to the finish line.

🏳️‍🌈 Japanese volleyball player Rui Takahashi came out as gay on Tuesday, saying he wanted to help others struggling with their sexuality by coming out publicly. On Douyin, many Chinese fans and commenters praised Rui for his bravery.

🤖 Former Global Times editor-in-chief Hu Xijin (胡锡进) published a National Day essay praising the country’s achievements but forgot to delete the AI chatbot’s closing follow-up question (”Would you like me to read through the whole text again and check it for omissions?”). Hu quickly deleted the AI prompt, but “Hu Xijin’s National Day AI ghostwriting fail” had already gone trending.

⚽ Chinese football produced…

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China Brands, Marketing & Consumers

Quack Like a Goose: Why Beijing Street Vendor “Auntie Goose Legs” Sparked a Nationwide Debate

After the first complaints surfaced, Auntie Goose Legs admitted the truth about her business: she ha been selling duck legs all along.

Manya Koetse

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🔥 Originally published in Eye on Digital China.
My premium newsletter covering the stories, memes, debates, and viral moments shaping online conversations in China. Subscribe here to receive future editions.

If it walks like a duck and quacks like a duck, it might still be a goose – or the other way around. That, at least, is the takeaway from two stories that recently went viral on Chinese social media.

The woman at the center of it all is Beijing street-food vendor Chen Xiufeng (陈秀凤), better known as “Auntie Goose Legs” (鹅腿阿姨). Over the years, she became something of a local celebrity in Beijing’s university district. Originally from Jiangsu, the migrant vendor had been selling her famous roasted goose legs to students since 2011.

She skyrocketed to national fame in 2023 , but became the target of widespread criticism last week after it was revealed that her celebrated goose legs – sold for 16 yuan ($2.20) per piece – were actually duck meat all along.

The controversy came up after the vendor ventured beyond the university area into Beijing’s business district. At the universities, she enjoyed a loyal customer base and dedicated WeChat groups. In her new market, however, customers proved more skeptical. Some noticed that the meat looked suspiciously duck-like; others complained that the color seemed off.

In the university district, Auntie Goose Legs she enjoyed a loyal customer base and dedicated WeChat groups.

After the first complaints surfaced, Auntie Goose Legs admitted the truth on WeChat on June 9.

“The ingredients I originally used were goose legs,” she wrote, “but they have been out of stock for more than fifteen years. The current ingredient is duck legs.”

It turned out that she had only sold goose legs, the product that made her famous, for two months back in 2011 before switching to the much cheaper duck. “Did geese become extinct without us knowing?” some netizens joked.

The revelation quickly exploded online. The hashtag “What Auntie Goose Legs is Selling Turns Out to be Duck Legs” (#鹅腿阿姨卖的是鸭腿#) became the top trending on Weibo for an entire day, with millions of people discussing the topic.

 

Why did millions of people become so outraged over a single Beijing street vendor selling duck instead of goose?

 

Piggybacking on the debate, Anhui-based commentators pointed out that a beloved regional specialty has the exact opposite ‘problem.’ Wuwei smoked duck (无为板鸭) is branded as duck, but is usually goose. According to local standards, however, goose products may be sold under this name, prompting discussions about “hanging up a goat’s head, while selling dog meat“ (挂羊头卖狗肉): advertising one thing while selling another.

Because geese are more expensive than ducks in China, and generally considered tastier, the Anhui duck-is-goose story, unlike the Auntie Goose Legs controversy, did not provoke online anger. Instead, many people saw it as an example of sellers prioritizing flavor over cost. Auntie Goose Legs is seen as doing the exact opposite.

But why did millions of people actually become so outraged over a single Beijing street vendor selling duck instead of goose, especially when there were no indications that anyone became ill? The answer has little to do with poultry and everything to do with trust.

Auntie Goose Legs during the prime time in Beijing’s University District in late 2023 (image via Lianhe Zaobao 联合早报).

Food fraud and mislabeling have been longstanding concerns in China. Earlier surveys found that food safety worries even outweighed concerns about public security and environmental issues, and while China’s food safety record has improved in recent years, public trust remains fragile.

Part of these concerns are immediate and practical. Major scandals in the past involving melamine-tainted infant formula or recycled “gutter oil” have posed serious risks to public health. But the issue goes beyond health risks alone.

 

If a goose can be a duck, then what exactly is the duck?

 

Whereas food safety concerns in many Western countries often focus on contamination, Chinese consumers are frequently just as concerned with economic deception. It is unfair to pay for a more expensive goose and receive a duck. Even if no one gets sick, Chinese consumer law still treats it as fraud.

More important, however, is what such deception does to confidence in the broader food system. If a goose can be a duck, then what exactly is the duck?

As a major 2023 college canteen scandal demonstrated, the build-up of deceit can reach a breaking point among the public. During that somewhat Kafkaesque “rat head or duck neck” (鼠头or鸭脖”事件) controversy, officials insisted a rat head found in a student’s rice was merely a “duck neck,” even though everyone could clearly see the snout and teeth of a rodent.

This kind of gaslighting shatters social trust and reinforces a generalized sense that, as a consumer, you are entirely on your own. When regulators fail to step in honestly, even a seemingly isolated incident comes to symbolize more dangerous forms of systemic food fraud.

And this is where the Auntie Goose Legs story stings the most.

People did not come to her simply because her food was good. Over the years, she had become part of local student life, and she felt safe and authentic. Her pink scooter helmet, which she continued to wear while working, became an iconic symbol of her no-nonsense and humble image. Her success was built on word of mouth and, above all, on the trust her customers placed in her.

That this particular “auntie” deceived her customers by selling a different product than the one she advertised is no longer really about her. If duck is goose, goose is duck, and your local auntie has deceived you for years, then who can you trust anymore?

 

  • Read more about how Auntie Goose Legs rose to fame in 2023 here.

 

By Manya Koetse
(follow on X, LinkedIn, or Instagram)

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©2026 Eye on Digital China/Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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