China Society
Chinese Netizens Voice Concerns over Molly the Elephant, Call for Animal Performance Boycott
Molly the elephant has become a powerful symbol for hundreds of other performing elephants in China.

Published
1 year agoon

The fate of Molly, an elephant born in the Kunming Zoo and separated from its mother at the age of 2, has become a topic of public debate in China. As viral photos show the elephant being forced to perform tricks, calls for an animal performance ban in China are growing louder.
A little elephant named Molly is a big topic of discussion on Chinese social media this week. There are various hashtags about Molly on Weibo, where the elephant also has several fan forums (‘supertopics’) dedicated to her.
There are Molly artworks, Molly videos, Molly gifs, Molly cartoons, but most of all, there are the calls from netizens to ‘rescue Molly the little elephant’ (#救救小象莫莉#).
Molly’s Chinese name is Mòlì (莫莉), an Asian elephant born on March 20 in 2016 in the Kunming Zoo in Yunnan. The baby elephant was initially nicknamed “Little Princess” (小公主). When she turned one year old, the Kunming Zoo invited the public to help come up with a name for her.
On her first birthday, the popular ‘Little Princess’ received her official name and a special big elephant birthday cake. The celebration was covered by local media at the time.
Although Kunming Zoo initially seemed to take pride in their baby Molly, they separated her from her mother at the age of two in April of 2018. Molly was then transferred from Kunming Zoo to Qinyang, Jiaozuo, in Henan in exchange for another elephant.
Over the past few years, Molly the elephant has allegedly been trained to do tricks and performances and to carry around tourists on her back at the Qinyang Swan Lake Ecological Garden (沁阳天鹅湖生态园), the Qinyang Hesheng Forest Zoo (沁阳和生森林动物园), the Jiaozuo Forestry Zoo (焦作森林动物园), and the Zhoukou Safari Park (周口野生动物世界).
Netizens started raising the alarm about Molly’s welfare when they spotted her chained up and seemingly unhappy, forced to do handstands or play harmonica, with Molly’s handlers using iron hooks to coerce her into performing.
Posts about Molly being abused started to gain more online attention in the summer of 2021, and photos showing the stark difference between Molly at the age of one and at the age of five years old circulated online.
After so many netizens expressed concerns about the elephant’s mistreatment, the local zoo and authorities issued a statement in September of 2021 saying Molly was not being maltreated. But because no further clarification was given, netizens kept pushing for the elephant to be rescued and reunited with its mother in Kunming.
One of the reasons why Molly became a big topic on social media again this week is because her case was pushed forward on the social media platform Xiaohongshu, after which it also gained renewed attention on Weibo due to various big accounts posting about ‘Save Molly’ and calling for an elephant performance ban in China.
One of these influentiual people expressing concerns over the elephant is Taiwanese actress Chen Qiao’en (陈乔恩), who posted about Molly on Weibo on April 24, using the #SaveMollytheElephant hashtag:
“It’s heartbreaking to see Molly covered in wounds. She shouldn’t be treated like this. Please reject animal performances, please don’t abuse animals, please save Molly the elephant.”
Chen’s post received over 90,000 likes and a lot of attention, leading to more netizens voicing their concerns about the elephant and joining online groups about Molly’s case.
As voices speaking up for Molly grew louder, some of the groups and hashtags related to the ‘Save Molly’ movement were taken offline by Weibo censors.
“There are many ‘Molly’s’ in this world, the more you try to silence us, the louder we will get,” one Weibo commenter wrote.
A Maze of Conflicting Regulations
Beyond Molly’s situation, there is a somewhat confusing web of laws, regulations, and standards about wildlife protection and animal performances in China.
China’s Wildlife Protection Law (WPL), the national legislation for animal protection, was enacted in 1989. Throughout the decades, the law was widely criticized for not doing enough to actually protect animals and promoting the use of wildlife for human benefit. Although the law was revised in 2015, it still facilitated the commercial use of wildlife and there is no anti-cruelty legislation that might penalize cruelty to animals in zoos, wildlife parks, or other venues where wild animals are kept in captivity (Li 2021, p. 227).
When it comes to China’s zoos and safari parks, there are two regulatory bodies that play an important role: China’s Ministry of Housing and Urban-Rural Development (住房城乡建设部, MHURD), and the Chinese State Forestry and Grassland Administration (国家林业和草原局, SFGA).
The Ministry of Housing and Urban-Rural Development (MHURD) is the relevant organ overseeing Chinese zoos, which are usually owned and managed by municipal or regional governments. The MHURD also hosts the Chinese Association of Zoological Gardens (中国动物园协会, CAZG), which is an organization that most of China’s larger zoos are members of.
China’s Ministry of Housing and Urban-Rural Development banned animal performances in China over a decade ago in 2011, although the rule excluded performances at aquariums and did not specify penalties (China Daily 2012). In 2013, the MHURD also issued the “National Zoo Development Outline” (“全国动物园发展纲要“) which strictly prohibited all animal performances in zoos.
Nevertheless, many zoos and wildlife parks have still continued shows featuring cycling bears, jumping tigers, and dancing elephants since then – and not necessarily illegally.
One of the reasons why there are conflicting regulatory regimes is because “zoos” and “wild animal parks” fall under different jurisdictions in China.
The MHURD 2011 administrative national ban on animal performance was unable to stop animal performances at China’s privately-owned wild animal parks, safari parks, or circuses, since they are administered by the Chinese State Forestry and Grassland Administration (SFGA), which also regulates the holding of all exotic species, including those in city zoos. The SFGA, however, does not consider the welfare of these animals its responsibility (see Arcus Foundation 2021, p. 99; Li 2021, p. 227).
City zoos can theoretically still subcontract animal performances to private companies within special areas of the zoo as long as their contract was signed before 2011, and can also still sell or trade animals with these parks. Dozens of zoos with performance programs have therefore continued animal performances, sometimes also in violation of policies in place (Arcus Foundation 2021, p. 99; Li 2021, p. 19).
In line with the WPL, the SFGA is able to provide permits that allow animal parks to hold animal “exhibition and performances.” The Qinyang Swan Lake Ecological Garden, where Molly is, also has a permit to “showcase wildlife” (展演野生动物), basically giving them a green light to put on performances.
Beyond Molly
On April 27, the Kunming Zoo responded to the online storm over Molly, claiming that the elephant is in good condition and that the zoo in question has since long stopped animal performances.
Chinese media outlet Phoenix News also published an article about Molly on April 30, aimed to uncover the truth about the conditions in which Molly is currently being kept at the Qinyang Hesheng Forest Zoo.
The report concluded that Molly was kept in good living conditions, and that the elephants at the park were not participating in any (circus) performances. The person in charge of the Qinyang Hesheng Forest Zoo, Shi Baodong (史保东) reportedly claims the park has stopped all animal performance activities as of April 2019, with Shi denying all claims of animal abuse taking place.
Staff members also said that some of the footage and images circulating online in relation to the Molly incident are not of Molly at all, instead showing elephant training in Thailand, India and other countries.
But many Chinese netizens believe the zoo is not speaking the truth, since social media users said they still saw Molly performing and carrying zoo visitors on her back in 2021. Even if Molly is not performing at this moment, many still think that media reports and statements cover up the truth of how the elephant is really doing.
For others, the ‘Save Molly’ hashtag is not just about Molly anymore, as the elephant has come to represent hundreds of other elephants who are living in captivity in China and are forced to perform. They hope the government can prohibit elephant performances entirely and introduce better laws and regulations to prohibit animal performances and mistreatment.
“One person doesn’t have a lot of power, but as a group we have more power,” the description for one Molly supertopic on Weibo says (小吉象莫莉).
Underneath one of the Weibo threads about Molly’s current situation, a top commenter replies: “This is not just about Molly anymore, we want to protect all of the ‘Molly’s’ out there.”

“Reject animal performances, don’t turn suffering into entertainment.”
This is not the first time netizens come into action to get justice for zoo animals that are suffering. In 2017, visitor photos of a mouth-foaming, lethargic-looking panda at Lanzhou Zoo also caused outrage on Weibo. In 2016, netizens also jumped to the aid of a polar bear by the name of Pizza after he was found living in deplorable conditions at an aquarium in the Grandview Mall in Guangzhou. He was later removed from the mall.
UPDATE MAY 17 2022: MOLLY RETURNS TO KUNMING ZOO
To follow more updates regarding Molly, check out Twitter user ‘Diving Paddler’ here. We thank them for their contributions to this article.
To read more about zoos and wildlife parks causing online commotion in China, check our articles here.
By Manya Koetse
References (other sources linked to within text)
Arcus Foundation (Ed.). 2021. State of the Apes: Killing, Capture, Trade and Ape Conservation. Cambridge: Cambridge University Press.
China Daily. 2012. “Animal Rights Groups Seek Performance Ban.” China Daily, April 16 http://www.china.org.cn/environment/2012-04/16/content_25152066.htm [Accessed May 1 2022].
Li, Peter J. 2021. Animal Welfare in China: Culture, Politics and Crisis. Sydney: Sydney University Press.
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Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

Also Read
China Arts & Entertainment
Let’s Plant: China’s Variety Show “Become a Farmer” Is Harvesting Success Online
As iQIYI’s ‘Become a Farmer’ gains momentum, it highlights China’s growing trend of embracing rural themes in mainstream entertainment.

Published
4 days agoon
May 29, 2023
With its focus on hard farm work and meeting actual targets, Become a Farmer is a fresh breeze of air for China’s variety show business, especially among young Chinese viewers who appreciate the show’s authenticity and the calmness of the rural scenes that pose a stark contrast with stressful urban life.
The Chinese variety show Become A Farmer has achieved tremendous popularity in China recently through the iQIYI platform, which is often hailed as the Chinese equivalent of Netflix. Become A Farmer recently gained over 4.6 billion (!) views on Weibo through the hashtag #种地吧# (Zhǒng dì ba), which translates to “Let’s Plant” or “Let’s Farm” in English and also happens to be the show’s name in Chinese.
Produced by iQIYI and Blue Sky Media Group (BSMG), Become A Farmer (Young Men edition) is a documentary-style interactive reality show that revolves around the theme of farming, with actual farm work as its central focus.
The show handpicked ten young men out of 300 candidates to assemble a “farming team.” With unwavering dedication, they toiled for over 190 days, diligently cultivating 142.8 mu (approximately 95,200 square meters) of land. They actively engaged in every aspect of farm work, starting from planting a single seed and guiding the audience through the complete journey of rice germination, growth, flowering, and ultimately reaping the harvest.
Chinese netizens have drawn comparisons between the show and the British television documentary series Clarkson’s Farm. Playfully, they remarked that if Clarkson’s Farm were to be introduced in the Chinese market, it could aptly be renamed “Become A Farmer (Old Men Edition).”
Become A Farmer released its first episode on February 4 of this year, initially receiving limited attention. However, as subsequent episodes were released, the show started garnering increased interest, with the audience discovering the genuine dedication of the ten young men towards their farming endeavors – and that it was not just for show.

The show’s nomination for the Shanghai TV Festival, and its current rating on Douban.
Its rating on Douban, China’s IMDB, has climbed up to 8.9 out of 10. Meanwhile, the series has been nominated for the prestigious Magnolia Award for Best Variety Program at the 28th Shanghai TV Festival.
A Fresh Take on Chinese Idol Survival Shows
Become A Farmer initially caught the attention of many Chinese netizens through the humorous jokes of veteran comedian Pang Bo during the fifth season of the stand-up comedy competition Rock & Roast.
At that time, the show had not yet been aired but its format had already been introduced during a media conference, and Pang Bo (庞博) had heard about it.
In Pang’s joke, he compared the show to a farmer version of idol survival shows, proposing that the four individuals who made the greatest contributions to the final harvest could come together as a group, forming a new generation of F4 (referring to the popular Asian boy band), playfully dubbed “Farmer 4.”

Pang Bo joking about the upcoming show.
While Chinese netizens were initially amused by this joke, little did they realize that iQIYI was actually turning it into a reality, albeit without the comedic intent.
“Food is not something we can take lightly with jokes and banter, especially considering the size of our farmland, which spans approximately 140 mu and has the potential to provide sustenance for many people. This is a matter of responsibility and morality,” stated Yang Changling (杨长岭), the show’s director.
Normally, Chinese entertainers are compensated for their involvement in reality or variety shows, as they play a crucial role in generating engaging content. Such shows often seek out celebrities with a large online fan base to ensure a favorable viewership.
But Become A Farmer is different. Among the ten young men, no one is a typical celebrity that has a huge fan base online. Moreover, they are not paid for filming the show but have to earn from the land rented from local farmers through their own hard work.
To legally sell the products grown on their farmland, the ten young men took the step of registering an official company. This registration allowed Chinese netizens to verify the company’s information on the government website, providing evidence of the project’s authenticity. As the information about the company circulated, the related hashtag (#种地吧 开公司#) gained traction on Weibo, eventually trending when the ten young men received their official company certificate.

(Snapshot from the show /The ten young men received the certificate of their company)
Become A Farmer leans more towards being a documentary rather than a traditional entertainment program. To underscore its authenticity, a novel approach has been adopted in China’s variety show landscape. It airs live for one hour every day, beginning at 9:30 am, synchronizing with the young men’s start of work. This timing allows netizens, who typically commence their own workday around that time, to actively participate as ‘online supervisors,’ overseeing the ten young men’s daily tasks while starting on their own tasks of the day.
Through livestreaming on both Weibo and Douyin (the Chinese version of TikTok), the show creates a natural teaser for the edited reality series while embodying its interactive nature.
As an additional element, the ten young men occasionally share vlogs on Weibo and Douyin during the filming process. This unique combination of long-form reality show footage + livestreaming + vlogs allows the audience to closely follow and stay updated on the progress of the ten young men’s work over the span of more than 190 days.
The show’s concept of gathering relatively unknown young men aspiring to make a breakthrough in the entertainment industry bears resemblance to popular shows like Youth With You, also produced by iQIYI. However, Youth With You‘s third season was suspended in 2021 for wasting large amounts of milk amid the China’s strengthened efforts in eradicating wasting food; viewers were ecouraged to buy bottled Mengniu milk and scan QR codes inside the caps to vote for their favorite trainees, which led to fans buying tons of bottles only to vote and getting rid of the milk.
Clearly, iQIYI has learned from the past and taken a different approach with Become A Farmer. In this show, there are no milk-wasting competitions or cutthroat rivalries. Instead, the ten young men are united in their goal to complete the farm work together and to run the company and get rid of its debt.
Focus on Vital China Topics: Empowering Youth, Food Security, and Rural Revitalization
Various topics that are relevant in today’s China come together in Become a Farmer. The show also explicitly addressed its objectives in producing this diverse variety show and released a pre-episode to emphasize the importance of food security and shed light on the challenges faced by Chinese youth upon entering the workforce.
In recent years, China has placed significant emphasis on food security, with leaders repeatedly stressing the need to ensure that “the Chinese rice bowl is firmly held in our own hands.”
The China Agricultural Outlook Report (2023-2032), released on April 20, outlined the ongoing consolidation of China’s food security foundation for the next decade. Notably, all 103 million hectares of permanent farmland will be transformed into high-standard farmland. The report also highlighted plans to diversify import channels for agricultural products, improve the trade structure, and reduce grain imports by 19.7 percent over the next decade.
During the pre-episode of the show, an expert who provided training courses to ten young men emphasized the need to address the aging agricultural workforce in China’s agricultural development.
Simultaneously, in 2023, China witnessed a record-breaking number of graduates, reaching 11.58 million.
Given the increasing digitalization in agriculture, encouraging young people to pursue farming careers emerges as a viable solution. By becoming New Era Farmers (新农人) and actively participating in the nine tasks outlined in China’s “No. 1 central document” for 2023, which promotes rural vitalization comprehensively, young talent can contribute to the development of rural areas instead of solely pursuing white-collar jobs in urban areas.
A Rural Trend in Chinese Entertainment
The increasing appeal of rural life among young people in China is reflected in a survey conducted by the Social Survey Center of China Youth Daily (中国青年报社社会调查中心) in September 2022. The survey revealed that 70.9% of the respondents believed that the countryside has become more attractive to young individuals. Factors such as a slower pace of life, lower pressure, and reduced costs were cited as the main reasons why young people find rural areas appealing.
As transportation and internet connectivity have gradually improved, rural life in China is no longer seen as isolated and cut off from the rest of the world. This transformation has sparked a growing interest in living in the countryside, particularly among young people. The countryside’s allure lies in its simplicity, natural beauty, and the chance to escape the fast-paced and hectic city life.
This growing interest in rural life may explain the popularity of shows like Become a Farmer. The commitment demonstrated by the ten young men to their farm work has garnered applause from Chinese netizens. Overcoming challenges such as working in adverse weather conditions, assisting with difficult births for animals, and engaging in physically demanding tasks have showcased their dedication and hard work. These aspects have resonated with the audience and contributed to the show’s success.

(The ten young men are diligently digging drainage ditches in the farmland during chilly weather, working hard to ensure they meet the planting season deadline.)

Snapshot from the show: Jiang Dunhao, the oldest among the ten young men and chairman of the company, joins forces with He Haonan to support in the challenging task of aiding the delivery of difficult births for ewes. Together, they strive to save the life of a premature lamb, seeking guidance from a professional veterinarian through online assistance.
Originally planned to conclude after 39 episodes, the show’s production team has decided to extend it to 50 episodes due to the abundance of material gathered from over 190 days of farm work and the increasing interest and positive feedback from viewers. This extended episode count goes beyond the typical duration for a variety show, highlighting its exceptional popularity.
It is evident that iQIYI, the broadcasting platform behind the show, is keen on fulfilling its alleged social responsibility to promote the importance of food security and sustainable food production, farming, and showing that young individuals that they can thrive in rural areas.
Capitalizing on the success of the reality show, iQIYI has also released a teaser for an upcoming drama called Romance on the Farm (田耕纪), which also revolves around farming. This drama portrays a contemporary woman unexpectedly finding herself in the countryside during the Song Dynasty and embarking on a journey of farming, prosperity, and love alongside the enigmatic Shen Nuo.
In the last couple of years, there were several countryside-themed dramas that showcased China’s rural revitalization efforts and highlighted the involvement of younger generations in supporting their rural hometowns, such as On The Way to Hope (在希望的田野上) or The Story of Xing Fu (幸福到万家) which starred the renowned Chinese actress Zhao Liying.
The success of Become a Farmer, the upcoming Romance on the Farm, and the overwhelming enthusiasm among Chinese viewers for these shows suggest that farming has become the latest ‘hip’ trend in China’s entertainment industry. It seems that plowing fields and tending to crops have now found their place in the limelight. With the growing interest and excitement surrounding these shows, it’s safe to say that we can expect a blooming harvest of more Chinese productions focused on farm work and rural life in the near future.
Watch “Become a Farmer” on Youtube here (including English subtitles).
By Wendy Huang
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China Brands, Marketing & Consumers
‘Carpet Pacific’: A Timeline of the Cathay Pacific Scandal Through Weibo Hashtags
Cathay Pacific flight attendants mocking non-English speaking passengers by saying, “If you can’t say blanket, you can’t have it,” has sparked a major controversy and caused a marketing catastrophe.

Published
6 days agoon
May 27, 2023
Last week, Xiamen Airlines was the focus of attention on Chinese social media after one of their pilots was caught secretly filming a female staff members in the ladies room. This week, the focus has shifted to Cathay Pacific, as the Hong Kong-based airline faced accusations of discrimination against travelers from mainland China.
The incident gained significant attention on May 22 when a user of the Xiaohongshu (Little Red Book) app shared a public complaint about the Hong Kong airline. In the post, the author, who claimed to have resided in Hong Kong for eleven years, expressed their inability to remain silent after witnessing overt discrimination on a Cathay Pacific CX987 flight from Chengdu to Hong Kong.
The passenger said they were seated near the area where the flight attendants rest and prepare meals, and that they could hear the cabin crew making fun of passengers who could not speak English. Passengers who tried to ask them for help in English about filling out immigration cards allegedly also received impatient responses. The passenger recorded some of their conversation, and later posted the audio clip online.
In one clip, you can hear the staff laughing about a passenger who wanted a blanket but could not properly say it in English. “If you cannot say blanket, you cannot have it,” they joked. Since some passengers allegedly had used the word ‘carpet’ instead of ‘blanket’, the cabin crew can be heard saying: “A carpet is on the floor.”
The biggest China social story of the past few days started with one passenger exposing Cathay cabin crew mocking & discriminating against non-English speaking (Mainland) passengers. His complaint and this 30 second audio snippet led to them being fired, and a social media storm. pic.twitter.com/BDuabQcm0S
— Manya Koetse (@manyapan) May 27, 2023
Since the incident was first exposed on social media, it turned into a major controversy and a marketing crisis for the Cathay Pacific company. As Cathay was condemned by million of netizens, many also vowed to boycott the airline.
Cathay Pacific has been hit hard by the pandemic, and was seeing an increased demand for travel into the Chinese Mainland since quarantine-free travel between Hong Kong the Mainland was finally resumed on January 8 of this year. Cathay is heavily dependent on the Chinese market, and approximately 70% of its revue reportedly comes from China (#国泰航空近七成营收来自中国#).
The incident has ignited anger due to the discriminatory treatment of mainland customers by a Hong Kong company, leading to further discussions on anti-Chinese sentiments in Hong Kong and the role of language in fostering (or hindering) national unity between mainland China and Hong Kong.
This is a timeline of the incident through Weibo hashtags that have gone trending over the past few days.
▶︎ The Cathay Discrimination Audio Leaked Online #国泰空乘歧视乘客录音曝光# (260 million views)
After a netizen posted about supposed discrimination against non-English speaking passengers by cabin crew members on the Cathay Pacific CX987 flight, the incident soon garnered widespread attention on Chinese social media, especially when the 30-second audio was also shared online (hear the audio snippet here).
▶︎ Cathay Pacific Apologizes #国泰航空致歉# (210 million views)
On May 22, Cathay Pacific soon issued a response apologizing for the passenger’s experience and promised a thorough investigation. However, their initial apology was considered inadequate by many netizens, and only sparked more debates about the discrimination against mainland Chinese passengers within Cathay’s work environment.
On May 23, Cathay Pacific issued a second apology via social channels, mentioning that they had contacted the passenger and that they had suspended the flight attendants involved.
▶︎ Cathay Pacific Uses Standard Mandarin to Apologize #国泰航空行政总裁用普通话道歉# (10 million views)

Lin Shaobo apologizes using Standard Mandarin, image via Weibo.com.
During a media briefing in Guangzhou on May 24, Cathay Pacific CEO Lin Shaobo (林绍波) once again expressed his sincere apologies on behalf of Cathay for the incident. In doing so, he used Standard Mandarin, the national language of mainland China.
▶︎ Three Employers Fired for Discriminating Against Passengers #国泰航空3名歧视乘客空乘被解聘# (460 million views)
At this time, it was also announced that Cathay had completed their investigation into the matter and, in accordance with the company’s regulations, had dismissed the three involved cabin crew members. Lin Shaobo clarified that the airline maintains a “zero tolerance” approach towards any employees who violate the company’s rules and ethical standards.
▶︎ Cathay Pacific’s Flight Attendant Union Regrets the Incident #国泰空乘工会对空姐被解聘感到遗憾# (180 million views)
On May 24, there was some online turmoil over a statement issued by Cathay Pacific’s Flight Attendant Union (FAU). In the statement, the union expressed that Cathay is “facing a shortage of both manpower and resources, a significant increase in workload and low salaries.” Because these problems are ignored, Cathay is seeing an “extremely low” morale among cabin crew and more complaints regarding cabin service. “Nothing comes from nothing,” the statement said. The Union was criticized for “whitewashing” the cabin crew’s discrimination against non-English-speakers.
▶︎ No Official Support for The Union #国泰航空称空中服务员工会不代表国泰# (130 million views)
On May 25, Cathay Pacific issued a statement in which they clarified that The Union is an independent labor union and does not represent the company. They also clarified that did not support the union’s position nor agreed with it.
▶︎ Hu Xijin Recommends Mainland Passengers to Speak Mandarin #胡锡进建议乘国泰航空只讲普通话# (910,000 views)
Chinese political & social commentator Hu Xijin (@胡锡进) also responded to the Cathay incident in multiple posts. In one of them, he suggested that mainland passengers should primarily speak Mandarin when they fly Cathay in the future. Since so much of their customer base is from mainland, Cathay should have enough cabin crew speaking Mandarin, he argued. Hu also reflected on how Cathay also caused controversy in 2019, when it would not stop staff from joining the Kong Kong pro-democracy protests. According to Hu, the company should pay attention to “correcting the values” of their employees.
▶︎”Leaked” Internal Email Labeled as Fake News #国泰航空称网传英文内部信件为伪造# (77 million views)

Post by Cathay in which they deny that this “leaked memo” is authentic. Screenshot by What’s on Weibo.
In the meantime, some images circulated online that allegedly showed an internal Cathay Pacific memo by the company’s HK Express CEO Mandy Ng in which a warning was issued to be “cautious when engaging with customers from China and be aware of their media culture.” That memo was labeled as being false by Cathay Pacific.
▶︎ Hong Kong Perfomer Condemns Cathay for Incident #香港演员怒斥国泰空乘歧视乘客# (170 million views)
Hong Kong celebrity Maria Cordero, nicknamed ‘Fat Mama’ (肥妈) went trending on Weibo for condemning the Cathay Pacific crew members in a recent interview. “Is speaking English that important?” she wondered: “The whole world is learning Chinese!” She also expressed that the primary duty of flight attendants is to look after passengers and help solve their problems. If they are incapable of fulfilling their duty, they should be sacked.
▶︎ Blankets for Everyone #旅客称现在国泰的航班挨个发毛毯# (6.5 million views)
According to passengers flying Cathay after the ‘blanket incident,’ the cabin crew went around explicitly asking all passengers if they needed any blankets, making announcements in English, Mandarin, and Cantonese.
▶︎ Follow-up to the Incident #国泰航空空乘歧视乘客后续# (26 million views)
As the Cathay scandal keeps fermenting online, one commenter expressed a common viewpoint by stating: “If Cathay Pacific is so unwilling to serve Chinese people and they refuse to speak Mandarin, why don’t they clearly state that they don’t welcome Chinese passengers? They can’t have it both ways by earning money from Chinese tickets without providing the same level of service.”
Meanwhile, an online meme has gained popularity, depicting ‘Cathay Pacific’ as ‘Carpet Pacific’ in reference to the controversial comments made by the cabin crew.
Other memes include the quote: “If you cannot say blanket, you cannot have it,” or include the phrase “no zuo no die” – a popular internet meme that basically means ‘what goes around comes around.’
Those flying China Southern Airlines or Eastern Airlines are posting about their warm on-board blankets, joking: “I didn’t even have to say ‘blanket’ and still got it!”
By Manya Koetse
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