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Humans of Peking – Collecting Beijing’s Stories

Humans of Peking is collecting Beijing’s stories; it’s a website dedicated to the portraits, quotes and short stories from the people living in China’s capital. Personal anecdotes and disarming portraits put Beijing’s inhabitants in a new perspective; capturing unique intimate moments in a rushed city of millions.

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A homeless beggar talking about his future dreams, a young fashionista remembering her traumatic youth or an on-duty policeman boosting about his newborn baby – you might have seen the portraits and short stories of very diverse people as featured on the well-known blog Humans of New York. It inspired Daisy Sun and Katharina Qi to start a similar project in the city they love most: Beijing.

 

THE URBAN JUNGLE

“Beijing is predictably unpredictable.”

 

Humans of Peking is a website dedicated to collecting the portraits, quotes and short stories from the people living in China’s capital. Personal anecdotes and disarming portraits put a new perspective on Beijing’s inhabitants; capturing unique intimate moments in a rushed city of millions.

The city currently has over twenty million people inhabitants. The urban scenery is continuously changing. “Beijing is predictably unpredictable,” says Daisy Sun: “Buildings are erected as fast as they are demolished, businesses are opening and closing, people are coming and going. However, through all the hustle and bustle, you can still find that one small coffee shop or discover that one charming alley. Beijing is a city full of urban development, yet still holds on to and is filled with years of culture.” With Humans of Peking, Sun and Qi play with Beijing’s contradictions and versatility; spotlighting the individual within the masses of people. “There is already so much focus on everything that makes us different,” Katharina Qi explains: “whether it is in terms of sex, age, ethnicity, gender or religion. With Humans of Peking, we want to capture the moments that make us all human. It is a reminder that in this big city we are all really more alike than we are different.”

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Humans of Peking does not discriminate. Sun and Qi go out of their way to interview all types of people – especially the ones they see on a daily basis, but hardly interact with, such as the security guard at work or the dry cleaner in the street: “There are so many people we pass by everyday without ever really connecting.”

 

BEIJINGERS WITH A MISSION

“People don’t come here for a relaxed lifestyle”

 

Sun and Qi approach people by simply chatting to them. “People aren’t really shy to talk about themselves, and they love to talk about their families. We only later ask them if we can feature them and make a picture. By the time we make the picture, the initial awkwardness is already over.”

 

humans

 

A city with twenty million individuals, do they have anything in common? “People in Beijing have ambition,” Sun states: “So many of them are working towards something. Generally people don’t come to Beijing for a comfortable and relaxed lifestyle; they come because they’re driven. They’re here for personal growth or for setting up their businesses.” Now that housing prices have reached a new peak and the job market has become highly competitive, people struggle to make money, get a car, and buy a house, says Sun. Getting settled is important not just for individuals, but for their families too: “Family is always a priority within people’s lives here.” Instead of worrying about buying property, younger generations often come Beijing to follow their dreams.

 

CONNECTING PEOPLE

“Step in the Right Direction”

 

It’s also what brought Sun and Qi to Beijing: dreams of living in the big city and curiosity about what Peking life was all about. Qi, who originally is from Henan Province, and Seattle-born Sun met each other in a hutong bar. They both had aspirations to start a website on the people of Beijing. Although they have busy jobs and both volunteer at TEDxBeijing and BarCamp Beijing, they keep their eyes open in order to never miss an opportunity when they’re roaming the streets as they could come across someone who is willing to give them a snapshot into their life. “We just love talking to people,” they say.

Humans of Peking went live earlier this January (2015). Sun and Qi are determined to turn the site into a success. “We’re doing this for fun, but our mission is to connect as many people as possible,” Qi says: “We hope people will stop and take a moment to realize how easy it can be to communicate and learn about one another.” Since they want to involve as many people as possible with their work, Humans of Peking offers stories both in Mandarin and English. Sun adds: “Currently, a significant amount of our ‘humans’ are locals, but we would like to hear more stories from foreigners as well, since Beijing is such a diverse city. Hopefully, our blog can also serve as a way for foreigners and locals to better understand each other.”

Sun and Qi are positive-minded: “If our work helps bring even just a few more people together, then that’s a step in the right direction.” It is their ambition, and they are driven. Of course; they’re Beijingers now.

You can visit the site Humans of Peking, follow them on Instagram or like them and get connected on Facebook.

– by Manya Koetse

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©2014 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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This Was Trending in China in 2018: The 18 Biggest Weibo Hashtags of the Year

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It’s been an eventful 2018 on Chinese social media. What’s on Weibo lists the 18 topics that have generated the most views and discussions on Chinese social media platform Sina Weibo over the past year.

What’s trending in Western media when it comes to China is not necessarily what is trending on Chinese social media, too. While topics such as the Xinjiang ‘re-education centers’, China’s nascent Social Credit System, #MeToo in China, or the allegedly “banned” Winnie the Pooh movie were some of the biggest China-related topics on social media sites such as Twitter and Facebook this year, Chinese internet users were discussing other things – some issues trending in the Western media were not as big within the PRC due to censorship, but some also simply weren’t as big because of a seeming lack of public interest.

What’s on Weibo has selected the 18 biggest hashtags that were trending on Weibo in 2018, mostly based on their total views, but also based on the impact they had on the meme machine, and the overall discussions that flooded Wechat.

This list has been fully compiled by What’s on Weibo.1 Please note that we have left some topics and hashtags out. One such example is the World Cup. While the World Cup hashtag (#世界杯#) has racketed a staggering 31 billion views on Weibo alone, this is a more general hashtag that has also been used before 2018; we have attempted to make a selection of topics that were the biggest of this year and 2018 alone.

Due to the scope of this article, some major topics such as the arrest of Richard Liu, the Changchun vaccine scandal, or the online success of the two vlogging farmers and their bamboo rats, did not make the cut, simply because other hashtags garnered more views.

Here we go –

 

#1 The Didi Murders

Hashtag “Female Passenger Murdered by Didi Driver” (#女孩乘滴滴顺风车遇害#) – 2,45 billion views on Weibo. Hashtag “Stewardess Killed in Didi Ride” #空姐滴滴打车遇害案# – 55 million views.

See article here

This year Didi Chuxing, China’s most popular car-hailing app, faced huge public backlash on Weibo, where netizens threatened to boycott the company amidst safety concerns. Over the past years, Didi has seen dozens of cases in which female passengers have been assaulted by their drivers. The terrible murders of two young women in 2018 sparked national outrage.

In May of this year, the murder of a 21-year-old flight attendant by her Didi driver became a major topic of discussion on Weibo. The young woman, Li Mingzhu, was killed in the early morning when she was on her way home from Zhengzhou airport. The body of the driver who killed Li was later found in a nearby river. In August, the 20-year-old passenger Xiao Zhao was raped and stabbed to death by her Didi driver on her way to a birthday party on a Friday afternoon. Hours later, the driver was arrested.

What contributed to the major impact this topic had on social media was the fact that several people came forward on WeChat and Weibo to tell how Didi was warned beforehand: Xiao’s friend immediately contacted Didi after her friend had called out for help during that fatal ride, but she was told to wait and no immediate action was taken. Another female claimed she had already reported the driver to Didi for indecent behavior earlier that week.

In a rapidly changing society where companies such as Didi play an increasingly important role in how people travel and navigate their lives, the Didi murders not only showed the enormous responsibility these companies have in creating a safe environment for passengers, but also showed that the public expects these companies to provide these secure conditions.

After the August murder, Didi suspended its Hitch service, which pairs drivers and passengers traveling the same route (the young women were killed while using Hitch), and added a number of new safety features to make Didi safer for passengers and to quickly assist customers with any problems they might have.

 

#2 Flaunt Wealth Challenge

Hashtag “Flaunt Your Wealth Challenge” (#炫富挑战#) – 2,3 billion views

See article here

The ‘Flaunt Your Wealth’ or ‘Falling Stars’ hype, in which people post staged photos of themselves ‘falling’ out of their vehicles surrounded by luxury items, first spread on social media in Russia in the summer of 2018, and then made its way to other countries. In China, it became one of the biggest social media hypes of this year.

But besides those photos of seemingly rich Chinese ‘falling’ out of their super expensive cars surrounded by Gucci bags and Chanel make-up, there was also an anti-movement that became hugely popular. It showed how people were mocking the challenge by laying on the floor surrounded by their diplomas, military credential, or study books – defying superficial ideas on the meaning of ‘wealth’ and what it actually looks like.

 

#3 The Traveling Frog Craze

Hashtag “Traveling Frog” (#旅行青蛙#) – 2,1 billion views

See article here

1997 was the year of Tamagotchi, 2018 was the year of the Traveling Frog. The mobile game, designed by a Japanese company, took Chinese social media by storm this year, with thousands of people sharing their struggles in taking care of their virtual frog, which often goes traveling.

The game is characterized by its rather uneventful nature. While at home, the frog sits around and eats or reads, and while away, the player can’t do anything but take care of the garden and wait for their virtual friend to send them a postcard before finally returning.

There are various theories explaining the success of the game. Some say the uneventful app is appealing for young Chinese with stressful lives since it has a calming effect, others might suggest it offers a sense of ‘home’ in a society where fewer people feel at home where they live, and there were even some voices in state media ascribing the success to China’s low birth rates.

 

#4 Jin Yong Passes Away

Hashtag “Jin Yong Passes Away” (#金庸去世#) – 2 billion views on Weibo

The passing of Chinese wuxia novelist Jin Yong (查良鏞), also known as Louis Cha, became big news on Chinese social media this fall. Wuxia (武俠) is a genre of Chinese fiction that focuses on the adventures of martial artists in ancient China, and Jin Yong is regarded as one of the best – if not the top – authors within the genre. Many of his works, of which over 300 million copies were sold worldwide, have been turned into tv series and films.

Jin’s passing set off waves of nostalgia on Weibo, where thousands of netizens shared their favorite works and scenes, thanked the author for all he did, and praised his contributions to Chinese popular culture.

Another person who passed away in November of 2018 is the renowned Hong Kong actress Yammie Lam (藍潔瑛). News of her death also received millions of views on Chinese social media.

 

#5 Gene-modified Babies

Hashtag “First Case of Gene-Edited HIV Immune Babies” (#首例免疫艾滋病基因编辑婴儿#) – 1,9 billion Weibo views 

See article here

News that a Chinese researcher from Shenzen has helped make the world’s first genetically edited babies made international headlines in November of this year. He Jiankui (贺建奎) claimed that together with his research team, he succeeded in altering the DNA of embryos, making them resistant to HIV. The twin girls were born earlier this year.

On social media, the topic received many mixed reactions, with many condemning the researcher’s work, and others praising it. Chinese authorities launched an investigation into the research shortly after news came out, and He Jiankui has not been heard of since. Many people on Weibo are now wondering about his whereabouts, what will happen to him, and how this will further impact the lives of the two girls whose genes were edited.

 

#6 Golden Horse Ceremony’s ‘Taiwan’ Speech

Hashtag “Gong Li Refuses to Confer Award” (#巩俐拒绝颁奖#) – 1,9 billion views on Weibo

See article here

The annual Golden Horse Film Awards in Taipei turned out to be a painful confrontation between mainland actors and Taiwanese pro-independence supporters this year. Although Ang Lee, chairman of the Golden Horse committee, had probably hoped to keep politics out of the film festival, the atmosphere of the live-streamed event changed when award-winning director Fu Yue expressed her hopes for an independent Taiwan during her acceptance speech. Later on in the show, actor Tu Men from mainland China struck back on stage by saying he was honored to present an award in “China, Taiwan.”

Things got more polarized and political when famous Chinese actress Gong Li, at the end of the show, refused to get on stage with Ang Lee to present the award for Best Feature Film. The evening officially seemed ruined when, at the end of the night, it turned out that most mainland actors and producers declined taking part in the celebratory award dinner and went straight back to the mainland instead.

This was not the only topic this year that showed that the current and future status of Taiwan is still an incredibly sensitive topic that can set off waves of angry nationalism on social media. A brief visit to Taiwanese bakery 85°C by ROC President Tsai Ing-wen and the surfacing of an old video of actress Vivan Sung in which she called Taiwan her “favorite country” also triggered major discussions on cross-Straits relations.

 

#7 Chongqing Bus Plunges Into River

Hashtag “Why Chongqing Bus Plunged in the River” (#重庆公交车坠江原因#) – 1,4 billion Weibo views

See article here

In late October of this year, an incident in which a public bus plunged off a bridge into the Yangtze river, causing all 15 passengers to die, became a huge topic on Chinese social media. The security camera footage from inside the bus later showed how a passenger who apparently had missed her stop gets angry with the driver and starts hitting him with her mobile phone. The driver then abruptly turns the steering wheel, hitting oncoming traffic, crashes through the safety fence, and plunges into the river.

The incident caused major concerns over aggression in Chinese public transport, with other videos of similar incidents also making their rounds on social media. The city of Nanjing soon introduced security partitions on buses, and the existence of special “grievance awards” for bus drivers who do not respond to angry passengers also became a topic of debate. Many people on Weibo called for bus cards to be linked to one’s identity so that troublemakers will be able to be blacklisted from buses in the future.

 

#8 The Kunshan Stabbing Case

Hashtag (#追砍电动车主遭反杀#) – 1,25 billion views on Weibo

See article here

A bizarre road-rage incident in which a muscular and tattooed BMW driver attacked an innocent cyclist with a big knife, but then ended up dead himself, was the biggest story on Chinese social media this summer, triggering countless of memes.

The entire scene was caught by security cameras. In the night of August 27, a BMW switched from the car lane to the bicycle lane in the city of Kunshan (Jiangsu), colliding with a man driving his bike, who seemingly refused to give way. Two men then step out of their BMW vehicle to confront the cyclist, with one man going back to his vehicle, suddenly pulling out a long knife and going after the cyclist, stabbing him. In the midst of the fight, however, the BMW driver suddenly lets the knife slip out of his hands, after which the bike owner quickly picks it up. With the knife in his hands, he now starts attacking the BMW driver, who eventually dies of his injuries.

One of the main reasons for the mass focus on this incident was that there was an ethical question involved, namely: to what extent could this be regarded as legitimate self-defense? It did not take long for the answer to come out, as authorities ruled it self defense in September. For many, the news was proof that justice had prevailed.

 

#9 The Dolce and Gabbana Controversy

Hashtag “D&G Show Canceled” #DG大秀取消# and “D&G Designer Responds Again” (#dg设计师再次回应#) 820 & 940 million views on Weibo 

See article here

Although 2018 was supposed to be a great China year for Italian luxury brand Dolce & Gabbana, things unexpectedly spiraled out of control in November of this year, while the brand’s “D&G Loves China” campaign was in full swing.

It started with criticism on a video that was launched by the fashion brand to promote its upcoming Shanghai show. The video, that shows a Chinese model failing to eat Italian food with her chopsticks, was deemed sexist and insulting by many. Things started going downhill real fast after screenshots of comments attributed to fashion designer Stefano Gabbana, in which he scolds China and makes derogatory remarks about Chinese, went viral. It soon led to the cancellation of the big D&G show in Shanghai.

Despite apologies issued by the D&G founders, many netizens called for a boycott of the brand. It is yet unclear to what extent the marketing disaster has affected the brand, but one thing this incident shows, is that cultural insensitivities in marketing campaigns can soon lead to a public relations mess.

 

#10 Wang Baoqian’s Divorce Drama Continues

Hashtag “Wang Baoqian Beats up Ma Rong” #王宝强殴打马蓉#) received some 520 million views before it was taken offline 

See article here 

Will there be another year when the 2016 split between Chinese celebrities Wang Baowiang (王宝强) and ex-wife Ma Rong (马蓉) does not make into the top-trending lists?! Ever since the dramatic divorce of the two became one of the top hashtags of 2016, their fights have continued to be a major topic on Chinese social media.

This time, Chinese actress Ma Rong claimed that her ex-husband attacked her when she came to pick up her children at his house in early December. Dramatic photos and hospital footage soon made their rounds on Weibo, but when news came out that the ‘attack’ might have been staged, and that Ma Rong had caused a scene at her ex’s house, netizens condemned the actress for her actions.

The incident became a major source of inspiration for the Weibo meme machine, where others imitated the dramatic Ma Rong photo and photoshopped her photo into gossip magazines.

 

#11 The High-Speed Train Tyrants

Hashtag “Highspeed Train Tyrant Woman” (#高铁霸座女#) – 505 million views and #高铁霸座事件# – 110 million views

See article here

The two train tyrants of 2018 will probably go down in China’s social media history for their meme-worthy and bizarre behavior, that triggered a storm of criticism online. Both of their bad behaviors on high speed trains were caught on video.

In August of this year, one rude man from Shandong, who refused to give up the seat he took from another passenger, became known as the “High-Speed Train Tyrant” (高铁霸座男 gāotiě bà zuò nán) on Chinese social media. A video showing the man’s rude behavior went viral, and netizens were especially angry because the man pretended he could not get up from the stolen seat and needed a wheelchair – although he did not need one when boarding the train.

In September of 2018, a woman from Hunan, who was dubbed ‘High-Speed Train Tyrant Woman’ (高铁霸座女 gāotiě bà zuò nǚ) by Weibo netizens, had also taken a seat assigned to another passenger while riding the train from Yongzhou to Shenzhen. Despite the conductor’s reasoning, she refused to get up from her window seat to return to her own seat.

Netizens soon linked the two ‘Train Tyrants,’ creating dozens of memes that showed the two as love birds getting married. The incidents also showed public support of China’s nascent Social Credit System, with many calling for a system that would allow these kind of misbehaving people to be blacklisted from public transport in general.

 

#12 Invictus Gaming: The E-Sports Craze in China

Hashtag “The Meaning of IG Championship”  #IG夺冠的意义# – 540 million views on Weibo

See article here

People were going absolutely crazy over the success of China’s e-sports when ‘Invictus Gaming’ (IG) became the first Chinese team to win the League of Legends World Championship. Students were hanging banners from their dorm rooms, videos of cheering crowds in school canteens flooded Weibo, and dozens of new memes surfaced on Chinese social media. One of them showed two monkeys with a big “Congratulations IG” above them and one wondering “What is IG?!”, and the other telling him just to follow the rest in congratulating them anyway, signalling that many people had never heard of ‘Invictus Gaming’ before, and were clueless about the top trending lists being filled up with this new topic.

China’s e-sports craze also made one Weibo post the most popular of all time, when billionaire Wang Sicong announced he would be giving away more than $160,000 to Weibo users to celebrate the victory of the Chinese team.

 

#13 The Boy who was Duped at the Hair Salon

Hashtag “Hairline-boy expressions” (#发际线男孩表情包#) – viewed  470 million times on Weibo

See article

What was supposed to be a quick visit to the hairdresser turned into a disaster when the 18-year-old Wu Zhengqiang (吴正强) was presented with a 40,000 yuan ($5750) bill and a bad haircut. Although the teenager eventually was able to pay a much lower amount of money to the salon, Wu turned to local media to tell about his unfortunate haircut, and shared that he was not just sad about losing the money, but that he was also unhappy with his new hairstyle and hairline.

The story soon went viral and triggered the creation of dozens of new memes across Chinese social media, turning the duped boy into one of the biggest internet sensations of 2018.

 

#14 Meng Wanzhou WeChat Moments Post

Hashtag “Meng Wandan’s WeChat Moments Post after Release” (#孟晚舟保释后发朋友圈#) – 380 million views on Weibo

See article

The December 1st arrest of Meng Wanzhou (孟晚舟), the financial officer of Chinese telecom giant Huawei Technology – which happens to have been founded by her father, Ren Zhengfei (任正非), – became huge news in China and across the world.

Meng was detained during a transit at the Vancouver airport at the request of United States officials. She is accused of fraud for violating US sanctions on Iran. Meng allegedly helped Huawei get around these sanctions by misleading financial institutions into believing that subsidiary company ‘Skycom’ was a separate company in order to conduct business in Iran. Chinese officials, demanding Meng’s release, have called the arrest “a violation of a person’s human rights.”

Meng was released on bail on December 11th. She then shared an update on her Wechat ‘Moments’ page, which received mass attention on Weibo. It showed the feet of a ballet dancer along with a quote saying that “there is suffering behind greatness” (伟大的背后都是苦难). Meng also thanked people for their support, and in doing so, once again received thousands of supportive messages on social media.

 

#15 The Tang Lanlan Case

Hashtag “The Truth about the Tang LanLan Case” (#汤兰兰案真相调查#) – viewed 340 million times on Weibo (also 汤兰兰性侵案 => hashtag now removed, then 50 million views)

See article 

The news story of a decade-old abuse case caused an uproar on Chinese social media in late January of 2018, when many netizens on Weibo believed that reporters of the story were biased and were harming the privacy of Tang Lanlan, the alleged victim in the case.

In 2008, a then 14-year-old girl named Tang Lanlan (汤兰兰, pseudonym) accused her father, grandfather, uncles, teachers, the rural director and neighbors of sexually abusing her since the age of seven. It later led to the prosecution of 11 people for rape and forced prostitution of a minor – including Tang’s own parents. As some of those people, including Tang’s mother, had since been released after serving their sentence, they sought the attention of the media in claiming that Tang, now 23 years old, had fabricated the story, and that they were searching for her.

Netizens harshly criticized Chinese media outlets such as The Paper for featuring the story and giving away details about the identity of Tang, saying they should protect the victim instead of choosing the side of those convicted. The outrage was so huge that some reporters were even doxxed by netizens, and that articles and hashtags were removed, making the Tang Lan Lang case the greatest clash between Chinese media and netizens in 2018.

 

#16 Foreigners’ “Preferential Treatment”

Hashtag “Pretend to be foreign and Ofo gives back deposit right away” (#假装外国人ofo秒退押金#) – 250 million views. 

See article

There have been many topics over the past year that involved national pride and Chinese social media users feeling insulted or discriminated against. One such topic is the recent collective anger directed at bike sharing platform Ofo for allegedly helping foreigners much quicker than Chinese nationals.

A Weibo user who did not feel like waiting for hours on the phone to get his Ofo deposit back decided to pose as a foreigner to see if it would help. He sent an email in English via Gmail to Ofo, requesting his deposit back. It worked. He posted about it on Weibo, and millions of people responded with anger. Earlier in 2018, there was also outrage when a short movie went viral on Chinese social media that exposed the big differences between the dorm conditions of Chinese students and of foreigners studying in China.

 

#17 The Sweden Controversy

Hashtag “Chinese Tourists Abused by Swedish Police” #中国游客遭瑞典警察粗暴对待# and “Swedish TV Show Insults China” #瑞典辱华节目#– 170 and 50 million views on Weibo

See article here and here

The alleged maltreatment of a Chinese family in Stockholm ignited major discussions on Chinese social media this September when footage showed how a Chinese man was dragged out of a hotel lobby by Swedish police, while his elderly parents were crying on the sidewalk. The dramatic footage was shot after the tourists arrived at their hotel long before check-in time, and were refused permission to stay overnight in the lobby. When they refused to leave, police got involved.

Chinese media greatly criticized Swedish authorities for how they handled the incident, and it even led to the Chinese embassy in Sweden issuing a safety alert. Not long after, a satirical Swedish TV show made fun of Chinese people through a sketch that listed a number of do’s and don’ts for Chinese tourists, including “not taking a poo outside of historical places.” The TV show added fuel to the fire and was condemned by Chinese social media users. The Chinese embassy in Sweden denounced the satirical Swedish TV show for “maliciously attacking” China. The entire ordeal did not do any good for the relations between Sweden and China, that have already been tense due to the imprisonment of Swedish-Chinese author Gui Minhai.

 

#18 Fugitives on the Loose

Hashtag “Two Fugitives on the Loose” (#两名重刑犯逃脱#) – 170 million views

See article here

It was almost like a movie: two criminals spectacularly escaped from a Liaoning prison and the entire country went on a manhunt, with authorities giving out a big reward for those who’d catch them and setting out drones to catch the two.

Social media played an important role in the search for the fugitives, that took place in early October of this year. Ten thousands of people closely followed the ordeal, as security footage from a local store was posted online only hours after their escape, showing the two criminals buying some food and cigarettes. Within 50 hours of their escape, the fugitives were captured by the police through the help of local villagers.

While you’re here, also check out the top 30 best books to understand China we published earlier this year!

By Manya Koetse

*1 (We kindly ask not to reproduce this list without permission – please link back if referring to it).


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China Marketing & Advertising

Ofo’s Bike Sharing Services Spark Outrage on Chinese Social Media for “Giving Privileges to Foreigners”

Apparently, all it takes is to be an American to get your deposit back from Ofo?

Gabi Verberg

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First published

When one man dreaded waiting forever on the phone with Ofo’s customer service to get a deposit back, he decided the “foreigner reporting strategy,” and it allegedly worked. It is a story that is now going viral on Chinese social media, where netizens are outraged about the company’s “unfair treatment” of customers.

When one Chinese Ofo customer decided he did not feel like waiting forever on the phone to get his deposit of 199 yuan back, he decided to go “foreign.” Changing his account details, he pretended to be a man from California living in China for the past three years and sent an email to Ofo in English, Tencent News and other Chinese media report. Not only did he immediately get his deposit back, the company even sent him an apology letter.

For over a year now, the Ofo bike sharing service company is facing financial troubles which have forced the company to lay off workers and have made it extra difficult for Ofo users to get a refund of their 199 yuan ($29) deposit.

As reported by Technode earlier this month, amidst recent reports on Ofo’s alleged nearing bankruptcy and rumors of an acquisition by ride-hailing giant Didi, users have rushed to get their deposits back.

In the CCTV2 Economic News (经济信息联播) programme on December 3rd, Ofo users told reporters that the company’s app now only has a “top up” credit button in its settings, and that the button for “getting a refund of deposit” had been removed. When people tried calling the service center of the company, many got no response, despite numerous attempts.

Ofo was founded in 2014 and first launched its services in Beijing in 2015. Ofo bikes can now be found in many cities across China, where users first pay a deposit and can then unlock and track bikes, which can be rented for one yuan by the hour, using the smartphone app.

Now, the news has gone viral of the Chinese man who not only got his deposit refunded, but even received an apology letter from Ofo. All it allegedly took for him to succeed is pretending to be a foreigner.

When the Chinese man, who goes by the username “@ztj93,” had heard that he had to go through much trouble to get his deposit back, he pretended to be an American and used Gmail to write an email to Ofo in English, of which he took a screenshot and reposted it on his Weibo account. Within a day, the money was sent back to his Alipay-account, and a letter of apology was sent to his email.

The email from “ztj93” sent to Ofo on the 13th of December, at 3:51 pm, as shared on social media:

Ofo’s reply on the 14th of December, at 10:03 am:

When the man shared his success online, news went viral immediately.

At the time of writing, the hashtag “Pretend to be foreign and Ofo refunds immediately” (#假装外国人ofo秒退押金#) has received over 140 million views on Weibo.

Many netizens praise the man for his clever approach and congratulate him with his success, while also condemning the Ofo company for their “unfair treatment” of customers, with some even expressing their hopes for the company to go bankrupt as soon as possible.

By now, the original poster has placed a letter on his Weibo account in which he expresses his surprise with the fact that Ofo actually responded to him and that he got his money back, but also with the fact that the news has blown up on Weibo as it has. The man also explains that he is a long-time user of Weibo and that he since long has used the international Weibo version (it not clear at time of writing where the man exactly adjusted his profile details and if it was on Ofo or on Weibo).

He writes that although initially, it was just funny to him, he now has mixed feelings about the entire incident; on the one hand, he is happy that he has his money back, he writes, but on the other hand, he says that it makes him “uncomfortable” knowing that Ofo might give a preferential treatment to foreigners.

While he understands people’s anger about this, he writes, he also says that this anger should stay within “reasonable realms,” which it, apparently, has not. The poster has since deleted his Ofo posts, saying he knew the power of Weibo, but that he did not expect his post to be so influential.

On Saturday night (China time), Chinese media outlet Pear Video published a video on the issue in which two spokespersons for Ofo state they do not know about the incident and will look into it. Later, the phone for Ofo’s PR services was allegedly not able to be reached again.

Ofo often posts updates on its Weibo account responding to rumors or reports, so a statement could be expected to come out soon.

This story is still developing.

By Gabi Verberg, with contributions from Miranda Barnes

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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What’s on Weibo provides social, cultural & historical insights into an ever-changing China. What’s on Weibo sheds light on China’s digital media landscape and brings the story behind the hashtag. This independent news site is managed by sinologist Manya Koetse. Contact info@whatsonweibo.com. ©2014-2018

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