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China and Covid19

The German Expat Phone Call That Went Viral in Shanghai [Full Transcript]

This Shanghai-based German national has had it with local anti-epidemic measures.

Manya Koetse

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On Tuesday, April 19, a recording of a phone call between a German national living in Shanghai and a translator working for the neighborhood committee was shared from WeChat group to WeChat group and went viral on Chinese social media, as well as being shared on Reddit and Twitter.

The 9-minute phone call is about the fact that the Shanghai-based German national in question supposedly tested positive for Covid-19. The man demands another test, saying he is definitely negative, and he also refuses to be taken off to a quarantine location.

In line with China’s dynamic zero-Covid policy, every resident who tests positive for Covid-19 is to be isolated at a centralized quarantine location. There have been many complaints about this mandatory quarantine rule over the past weeks.

One issue that many are concerned about is that the living conditions at some of Shanghai’s quarantine locations are sub-par at best, with people complaining about toilets not being cleaned, trash not being handled, medical staff not being present, and supplies being so scarce that some locations even saw fights breaking out over water and food.

Another issue is that the handling process of taking positive Covid-19 patients to such locations is so slow (with a lack of staff and patients-waiting-for-beds “人等床” instead of beds-waiting-for-patients “床等人” being contributing factors), that people are sometimes required to go to a quarantine location nine days or longer after they first tested positive. By that time, most of these people have recovered from Covid and actually test negative again. Not only does it not make sense for them to go to a quarantine location, they might also risk getting infected again, which would only lengthen their mandatory stay at such a location. On social media, frustrated residents have vented their anger about this issue.

Earlier this month, another phone call in which a Chinese mother also refused to comply with orders to go to a quarantine camp since they were testing negative for Covid again also went viral online. A Shanghai-based Italian national also shared his story of testing positive on March 26 – he was not picked up for quarantine until April 9th.

Phone Call Transcript

The most recent phone call between the Juweihui (居委会 neighborhood committee, hereafter abbreviated to JWH) the German national (‘Ralf’) is as follows. You can also listen to this recorded phone call in this video.

JWH: “Hello, are you Ralf? Yeah we are the juweihui. You know you are positive of Covid-19.”

Ralf: “I’m not positive. The CDC [Chinese Center for Disease Control and Prevention] called me two days ago to come and test me, and they never came to test me. I was positive about 12 days ago and there is no way I’m still positive. So I’m demanding a new test.”

JWH: “So you think you are negative?”

Ralf: “I know I am negative. There’s no thinking.”

JWH: “But now the policy says you have to go to the camp.”

Ralf: “There is no policy in place. The CDC called me two days ago that they would come and test me. They have no people to come and test me, so that’s not my problem if there’s no personnel. So get the CDC, get them the f*ck over here to take a test and then we can talk. I don’t care about your policy – I really don’t care – because your system is really f*cked up, it doesn’t work. I’ve been to the camp already and they didn’t want me. They sent me back home. It’s ridiculous. It’s a disgrace for you, for the government, for Shanghai, for China.”

JWH: [trying to get some words in between] “Yes.. I know..”

Ralf: “It’s a really big joke. So get the CDC, come here, take a test, I’ll be negative, and then we can talk.”

JWH: “Yeah I know, I – I know the problem is that kind of thing. But..”

Ralf: “But that’s not my problem! This is not our problem. That’s your problem, it’s your government, not mine. So solve it. Get somebody here, test me. I will make a huge scene at the center. Don’t worry, I’ll have all the media involved. Just get me a test over here. I don’t want your excuses I really don’t care. Get the CDC over here. Take a test. I’ll be negative. We’re all fine.”

JWH: “Listen to me. I’m not a person from the government. I’m just here to translate because you can’t speak Chinese. They want me to tell you that someone will take you to the camp tonight no matter what you say.”

Ralf: “If you’re a translator you’ll translate both sides, right? You’ll also translate back to them? Or you’re just translating Chinese to English? Can you also do English to Chinese?”

JWH: “Yeah. I will tell them what you say. But they just want me to tell you, you have to go to the camp.”

Ralf: “Can you tell them in Chinese I do not f*cking care? I want the CDC here to take a test. This government is really f*cked up, there is no organization. I have been to the center already. They sent me back. Me and my wife have been there. My wife is here, she’s negative, everyone here is negative. So if there’s no people testing me I really do not f*cking care.”

JWH: “Yeah I know but..”

Ralf: “Sent the police over here, sent them with a test over here. Please report to your boss to send the police over here with the test, take a test with me, and then we can test.” [Shouting in background]

JWH: “Oh..ok…I..”

Ralf: “I tested negative, first positive on f*cking April, the 3rd. April 3!”

JWH: “You haven’t..”

Ralf: “Listen to me! They left us here for twelve days, then they decided to take us. Then they sent us back home after leaving us there in the cold for five hours. This is f*cking ridiculous. This is insane. So, I’m sorry that you are in the middle, but this is ridiculous. Get your boss. Tell him I tell him he sucks. Tell him the system sucks. Tell him to send a CDC officer here and take a f*cking new test with me.. [shouting in background]..and then we can talk. The CDC called me two days ago. They said, stay home, take a test. They did not send any single person here.” [Woman’s voice in background: “We have a recording of this!”] “I have a recording of this.” [Woman’s voice in background: “We can prove everything!”] “Your system is the most ridiculous I’ve ever experienced in my entire life. My children in kindergarten are more organized than this f*cking crap here. And that’s what you can tell your boss, with nice greetings from me.”

JWH: “I – I know what you mean.”

Ralf: “You don’t know what I mean! I have pets in this f*cking place, I had to pay 6000 RMB [$935] to get my cat in rescue because your government is a piece of sh*t. You do not understand what’s going on. You have no clue. You have no clue. So get the CDC over here, take a test, and if that’s positive, I’m more than willing to go. But it’s not gonna be positive so get the f*cking CDC over here and then we can talk. But that’s how the thing must go. If not, tell your boss to bring the police. My embassy is all over you anyways already. So this is going to be massive. This is a f*cking big joke, and you know it. And you do not understand. I’m sorry you’re in the middle of this, that’s your job. So go back to your boss and translate what I just said. Tell him this policy stinks, tell him this policy does not work – it is complete chaos, it is like a f*cking kindergarten. You can tell him exactly that. Do we understand?”

JWH: “Yeah I will tell them what you said.”

Ralf: “Go get the CDC over here. The CDC called me two days ago and said that they would come and test me and they did not come. The same happened to a friend of mine in Jing’an, same procedure. It’s f*cking ridiculous. It’s ridiculous. It’s a digrace for this country and for your government. You’re like a joke in the whole f*cking world now. This country is a joke, it’s seriously a joke. And that’s what you can tell your boss. If they would have this organized – no problem. [But] they leave us here with 8 people, corona positive, for f*cking 15 days. We’re all fine, and then they decide to take us? What sort of ridiculous rule is that? That’s ridiculous. There’s no logic to this. It’s completely f*cking random. So you understand?”

JWH: “Yeah, I understand. Ok. I will call you later, maybe, ok? Thank you.”

Ralf: “Maybe you talk to your boss and then you call me back. So then I’m going to have to call my embassy again and then they will be on your ass again.”

JWH: “Ok.. I know what to say, and I will talk to them, ok?”

Ralf: “So call me back. Call the CDC. Because we cannot reach the CDC because it doesn’t work properly. They call us with random numbers. They call us at 2 AM in the morning. They call us at 3 AM in the morning. We cannot call back. This is a disgrace. A disgrace for China. So call the CDC and have them call me back and get them come over here and take a PCR test. If I’m positive, hey, you can take me, no problem. I’m fine. If it’s negative, I’m staying.”

JWH: “Yeah, I..I.. I know you are..”

Ralf: “You don’t know, don’t say you know. You have no f*cking idea. You have no f*cking idea what’s going on here. I understand you are translating, you’re in the middle of this, I’m sorry for you, but this system that you’re putting in place – the system that you are supporting – is a piece of sh*t. A piece of sh*t. It’s not working. It’s totally random. Makes no sense. People are afraid to get deported more than to get sick. This is a f*cking joke. And you do not understand. So don’t tell me you understand. Go to your boss, tell him what I said, get the CDC over here, and then call me back.”

JWH: “Ok. I will call..”

Ralf: “I will not go anywhere. I’m fine. I’m home. I cannot run away. So get the CDC over here. If they are not capable of sending a person to test, that’s not my f*cking problem. That’s your f*cking problem. That’s your boss’s f*cking problem. That’s the CDC’s f*cking problem. And a f*cking Party problem. But certainly not my problem. So take your problem somewhere else and don’t put them on me. Get the thing sorted out and then we can talk.”

JWH: “Ok”

Ralf: “And I will make the same..I would make the scene or whatever if they take me. I’m fine. I’m going to have a really nice time at the camp. It’s gonna be really ridiculous for you guys. Ah, I’m gonna love it. I’m already in touch with all the media in Germany. This is gonna be lovely, lovely.” [Woman’s voice in background: “Global glory for China!”] “Global glory. This is a disgrace for this country. Yes. Any third-world country would do this better than this. This is really, really, really shameful.”

JWH: “…”

Ralf: “So give me a call back and tell me when CDC is coming for a test.”

JWH: “Ok, I will. I will talk to them and tell you when they will come ok.”

Ralf: “When will who come?”

JWH: “The…doctor to test.”

Ralf: “Thank you. Yes.”

JWH: “Ok I will call them.”

Ralf: “Thank you. Bye bye.”

JWH: “Thank you. Bye bye.”

As the recording has gone viral online over the past 48 hours (the WeChat link was no longer online at the time of writing), there are many people who applaud the German for criticizing the system, but there are also some who think his attitude and way of speaking is not right.

One Weibo user named ‘Unidentified Susu’ (@未名苏苏) writes:

“Unexpectedly, many people say the recording of the German man cursing at the Chinese employee is so good, but I was really angry to hear it. A foreigner, on Chinese soil, should abide by Chinese laws and cooperate with China’s anti-epidemic policies. If there is inconvenience or misunderstanding because the communication is not right, there should be proper communication to solve the problem. A big German guy telling our female employees f*cking this and that, the wife shouting and screaming bad words in the background, and then so many Chinese happily sharing and liking this recording, saying it’s good that he scolded them, that’s really distressing and makes me angry. What era is this that this foreign man in China is being so arrogant and bossy to our workers, scolding our government, cursing at our employees – does he think we’re living a century ago? China does not welcome this kind of foreigners, you go back to where you came from, go back to your Germany where you can use Russian natural gas.”

But not everyone agrees. A top commenter replies: “Do you know the saying ‘support who is reasonable rather than who is closer to you’ (帮理不帮亲)? If it were you, and after more than ten days you’ve tested negative again and they want to come and take you and place you together in a makeshift hospital with people who are all positive, risking getting infected again, would you go? This is nothing personal. If he were Chinese, I would also support him, because he makes sense.”

“I would be cursing if I were him, too,” multiple people say.

But there are also other people criticizing the angry German, such as this Weibo user:

“I saw the recording of the angry German versus the neighborhood committee in my WeChat group today. I’d suggest the neighborhood committee to bring the Germans under control the German way: ‘do a PCR test? You need to book it. Send a letter or email in advance to book it, or if it’s urgent, you can come and stand in line at 5 AM to get your number. We will then send you a letter stating your date of when you can do the test.’ This is how foreigners are treated in Germany and the entire system has been a joke for ages. And if we speak English? Forget it. This is Germany, you need to speak German. German only. In the end, if you really can’t, you might as well break down the door and drag the person away.”

As for Ralf, another video posted to social media shows him drinking a glass of sparkling wine. “I’m back home,” he says, adding: “I will say this openly – f*ck this bullsh*t, and f*ck the Party, they are f*cking idiots. F*ck that sh*t. We’ve been out for six hours on a bus for no reason. We just rescued our cat and paid tons of money to get our cat rescued (..) Now they drove every foreigner back home. And we can restart the same story tomorrow again (..) Cheers, we’ll have a drink now, on the Communist Party, which we love.”

“The foreigners in Shanghai are going crazy,” one Weibo user commented on the phone call recording, with others saying: “I support this foreign guy.”

Because Ralf mentions the rescuing of his cat, it’s likely that the video was recorded before the juweihui phone call went viral. At time of writing, there has been no update on whether or not the CDC has actually come to test Ralf yet.

For more articles on the Covid-19 topics on Chinese social media, check here.

By Manya Koetse

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our weekly newsletter and get access to our latest articles:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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1 Comment

1 Comment

  1. Avatar

    R

    April 20, 2022 at 5:37 pm

    I loved hearing it! I would have kept my cool, but in the end I would have reacted in the same way!

    And f* those id**ts who think we can’t complain against senseless bs from the CCP just because we’re foreigners!

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China and Covid19

Sick Kids, Worried Parents, Overcrowded Hospitals: China’s Peak Flu Season on the Way

“Besides Mycoplasma infections, cases include influenza, Covid-19, Norovirus, and Adenovirus. Heading straight to the hospital could mean entering a cesspool of viruses.”

Manya Koetse

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In the early morning of November 21, parents are already queuing up at Xi’an Children’s Hospital with their sons and daughters. It’s not even the line for a doctor’s appointment, but rather for the removal of IV needles.

The scene was captured in a recent video, only one among many videos and images that have been making their rounds on Chinese social media these days (#凌晨的儿童医院拔针也要排队#).

One photo shows a bulletin board at a local hospital warning parents that over 700 patients are waiting in line, estimating a waiting time of more than 13 hours to see a doctor.

Another image shows children doing their homework while hooked up on an IV.

Recent discussions on Chinese social media platforms have highlighted a notable surge in flu cases. The ongoing flu season is particularly impacting children, with multiple viruses concurrently circulating and contributing to a high incidence of respiratory infections.

Among the prevalent respiratory infections affecting children are Mycoplasma pneumoniae infections, influenza, and Adenovirus infection.

The spike in flu cases has resulted in overcrowded children’s hospitals in Beijing and other Chinese cities. Parents sometimes have to wait in line for hours to get an appointment or pick up medication.

According to one reporter at Haibao News (海报新闻), there were so many patients at the Children’s Hospital of Capital Institute of Pediatrics (首都儿科研究所) on November 21st that the outpatient desk stopped accepting new patients by the afternoon. Meanwhile, 628 people were waiting in line to see a doctor at the emergency department.

Reflecting on the past few years, the current flu season marks China’s first ‘normal’ flu peak season since the outbreak of Covid-19 in late 2019 / early 2020 and the end of its stringent zero-Covid policies in December 2022. Compared to many other countries, wearing masks was also commonplace for much longer following the relaxation of Covid policies.

Hu Xijin, the well-known political commentator, noted on Weibo that this year’s flu season seems to be far worse than that of the years before. He also shared that his own granddaughter was suffering from a 40 degrees fever.

“We’re all running a fever in our home. But I didn’t dare to go to the hospital today, although I want my child to go to the hospital tomorrow. I heard waiting times are up to five hours now,” one Weibo user wrote.

“Half of the kids in my child’s class are sick now. The hospital is overflowing with people,” another person commented.

One mother described how her 7-year-old child had been running a fever for eight days already. Seeking medical attention on the first day, the initial diagnosis was a cold. As the fever persisted, daily visits to the hospital ensued, involving multiple hours for IV fluid administration.

While this account stems from a single Weibo post within a fever-advice community, it highlights a broader trend: many parents swiftly resort to hospital visits at the first signs of flu or fever. Several factors contribute to this, including a lack of General Practitioners in China, making hospitals the primary choice for medical consultations also in non-urgent cases.

There is also a strong belief in the efficacy of IV infusion therapy, whether fluid-based or containing medication, as the quickest path to recovery. Multiple factors contribute to the widespread and sometimes irrational use of IV infusions in China. Some clinics are profit-driven and see IV infusions as a way to make more money. Widespread expectations among Chinese patients that IV infusions will make them feel better also play a role, along with some physicians’ lacking knowledge of IV therapy or their uncertainty to distinguish bacterial from viral infections (read more here)

To prevent an overwhelming influx of patients to hospitals, Chinese state media, citing specialists, advise parents to seek medical attention at the hospital only for sick infants under three months old displaying clear signs of fever (with or without cough). For older children, it is recommended to consult a doctor if a high fever persists for 3 to 5 days or if there is a deterioration in respiratory symptoms. Children dealing with fever and (mild) respiratory symptoms can otherwise recover at home.

One Weibo blogger (@奶霸知道) warned parents that taking their child straight to the hospital on the first day of them getting sick could actually be a bad idea. They write:

“(..) pediatric departments are already packed with patients, and it’s not just Mycoplasma infections anymore. Cases include influenza, Covid-19, Norovirus, and Adenovirus. And then, of course, those with bad luck are cross-infected with multiple viruses at the same time, leading to endless cycles. Therefore, if your child experiences mild coughing or a slight fever, consider observing at home first. Heading straight to the hospital could mean entering a cesspool of viruses.”

The hashtag for “fever” saw over 350 million clicks on Weibo within one day on November 22.

Meanwhile, there are also other ongoing discussions on Weibo surrounding the current flu season. One topic revolves around whether children should continue doing their homework while receiving IV fluids in the hospital. Some hospitals have designated special desks and study areas for children.

Although some commenters commend the hospitals for being so considerate, others also remind the parents not to pressure their kids too much and to let them rest when they are not feeling well.

By Manya Koetse, with contributions from Miranda Barnes

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©2023 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China and Covid19

Repurposing China’s Abandoned Nucleic Acid Booths: 10 Innovative Transformations

Abandoned nucleic acid booths are getting a second life through these new initiatives.

Manya Koetse

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During the pandemic, nucleic acid testing booths in Chinese cities were primarily focused on maintaining physical distance. Now, empty booths are being repurposed to bring people together, serving as new spaces to serve the community and promote social engagement.

Just months ago, nucleic acid testing booths were the most lively spots of some Chinese cities. During the 2022 Shanghai summer, for example, there were massive queues in front of the city’s nucleic acid booths, as people needed a negative PCR test no older than 72 hours for accessing public transport, going to work, or visiting markets and malls.

The word ‘hésuān tíng‘ (核酸亭), nucleic acid booth (also:核酸采样小屋), became a part of China’s pandemic lexicon, just like hésuān dìtú (核酸地图), the nucleic acid test map lauched in May 2022 that would show where you can get a nucleic test.

Example of nucleic acid test map.

During Halloween parties in Shanghai in 2022, some people even came dressed up as nucleic test booths – although local authorities could not appreciate the creative costume.

Halloween 2022: dressed up as nucliec acid booths. Via @manyapan twitter.

In December 2022, along with the announced changed rules in China’s ‘zero Covid’ approach, nucleic acid booths were suddenly left dismantled and empty.

With many cities spending millions to set up these booths in central locations, the question soon arose: what should they do with the abandoned booths?

This question also relates to who actually owns them, since the ownership is mixed. Some booths were purchased by authorities, others were bought by companies, and there are also local communities owning their own testing booths. Depending on the contracts and legal implications, not all booths are able to get a new function or be removed yet (Worker’s Daily).

In Tianjin, a total of 266 nucleic acid booths located in Jinghai District were listed for public acquisition earlier this month, and they were acquired for 4.78 million yuan (US$683.300) by a local food and beverage company which will transform the booths into convenience service points, selling snacks or providing other services.

Tianjin is not the only city where old nucleic acid testing booths are being repurposed. While some booths have been discarded, some companies and/or local governments – in cooperation with local communities – have demonstrated creativity by transforming the booths into new landmarks. Since the start of 2023, different cities and districts across China have already begun to repurpose testing booths. Here, we will explore ten different way in which China’s abandoned nucleic test booths get a second chance at a meaningful existence.

 

1: Pharmacy/Medical Booths

Via ‘copyquan’ republished on Sohu.

Blogger ‘copyquan’ recently explored various ways in which abandoned PCR testing points are being repurposed.

One way in which they are used is as small pharmacies or as medical service points for local residents (居民医疗点). Alleviating the strain on hospitals and pharmacies, this was one of the earliest ways in which the booths were repurposed back in December of 2022 and January of 2023.

Chongqing, Tianjin, and Suzhou were among earlier cities where some testing booths were transformed into convenient medical facilities.

 

2: Market Stalls

Market stalls instead of nucliec acid testing booths. Image via Sina.

In Suzhou, Jiangsu province, the local government transformed vacant nucleic acid booths into market stalls for the Spring Festival in January 2022, offering them free of charge to businesses to sell local products, snacks, and traditional New Year goods.

The idea was not just meant as a way for small businesses to conveniently sell to local residents, it was also meant as a way to attract more shoppers and promote other businesses in the neighborhood.

 

3: Community Service Center

Small grid community center in Shizhuang Village, image via Sohu.

Some residential areas have transformed their local nucleic acid testing booths into community service centers, offering all kinds of convenient services to neighborhood residents.

These little station are called wǎnggé yìzhàn (网格驿站) or “grid service stations,” and they can serve as small community centers where residents can get various kinds of care and support.

 

4: “Refuel” Stations

In February of this year, 100 idle nucleic acid sampling booths were transformed into so-called “Rider Refuel Stations” (骑士加油站) in Zhejiang’s Pinghu. Although it initially sounds like a place where delivery riders can fill up their fuel tanks, it is actually meant as a place where they themselves can recharge.

Delivery riders and other outdoor workers can come to the ‘refuel’ station to drink some water or tea, warm their hands, warm up some food and take a quick nap.

 

5: Free Libraries

image via sohu.

In various Chinese cities, abandoned nucleic acid booths have been transformed into little free libraries where people can grab some books to read, donate or return other books, and sit down for some reading.

Changzhou is one of the places where you’ll find such “drifting bookstores” (漂流书屋) (see video), but similar initiatives have also been launched in other places, including Suzhou.

 

6: Study Space

Photos via Copyquan’s article on Sohu.

Another innovative way in which old testing points are being repurposed is by turning them into places where students can sit together to study. The so-called “Let’s Study Space” (一间习吧), fully airconditioned, are opened from 8 in the morning until 22:00 at night.

Students – or any citizens who would like a nice place to study – can make online reservations with their ID cards and scan a QR code to enter the study rooms.

There are currently ten study booths in Anji, and the popular project is an initiative by the Anji County Library in Zhejiang (see video).

 

7: Beer Kiosk

Hoegaarden beer shop, image via Creative Adquan.

Changing an old nucleic acid testing booth into a beer bar is a marketing initiative by the Shanghai McCann ad agency for the Belgium beer brand Hoegaarden.

The idea behind the bar is to celebrate a new spring after the pandemic. The ad agency has revamped a total of six formr nucleic acid booths into small Hoegaarden ‘beer gardens.’

 

8: Police Box

In Taizhou City, Jiangsu Province, authorities have repurposed old testing booths and transformed them into ‘police boxes’ (警务岗亭) to enhance security and improve the visibility of city police among the public.

Currently, a total of eight vacant nucleic acid booths have been renovated into modern police stations, serving as key points for police presence and interaction with the community.

 

9: Lottery Ticket Booths

Image via The Paper

Some nucleic acid booths have now been turned into small shops selling lottery tickets for the China Welfare Lottery. One such place turning the kiosks into lottery shops is Songjiang in Shanghai.

Using the booths like this is a win-win situation: they are placed in central locations so it is more convenient for locals to get their lottery tickets, and on the other hand, the sales also help the community, as the profits are used for welfare projects, including care for the elderly.

 

10: Mini Fire Stations

Micro fire stations, images via ZjNews.

Some communities decided that it would be useful to repurpose the testing points and turn them into mini fire kiosks, just allowing enough space for the necessary equipment to quickly respond to fire emergencies.

Want to read more about the end of ‘zero Covid’ in China? Check our other articles here.

By Manya Koetse,

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our newsletter and get access to our latest articles:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2023 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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