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China’s High-Speed Railway: Netizens Praise Excellent Service

The personal account of one high-speed railway passenger went viral this week. His view: China’s high-speed railway staff should be praised more, as their service has become better than that of developed countries.

Manya Koetse

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The personal account of one high-speed railway passenger went viral this week. His view: China’s high-speed railway staff should be praised more, as their service has become better than that of “developed countries”.

One passenger posted his experiences with China’s high-speed railway on Sina Weibo this week, praising the good service of its station and train staff. The story became one of the top trending Weibo posts of the day, with many netizens agreeing with the man that China’s train services are high standing.

See the translation below for the full account of the man’s story.

[box] “A few days ago I went on a business trip to Tianjin. Halfway there, at the Jinan stop, I stepped out to stretch my legs. I may have been too distracted, because I did not even hear the whistle blow. As a result, I saw the train slowly picking up speed right beside me. It took me five seconds to realise that it was actually my train that was leaving. Inside was my luggage, my computer, my mobile, and my wallet.

I stood there for a bit before I became clear-headed: I was left at the train platform! I arrived at the service desk somewhat depressed, and explained my predicament to the staff. While I was telling my story, I felt the young woman behind the service desk scrutinising me with her eyes.  She probably thought: this traveler looks quite normal, how could he be so stupid?

After she had heard my explanation, she asked me to wait and started to get in touch with the conductor of the train by calling internal inquiries. After she had traced down the number of the train manager, she explained the situation and handed me the phone. After they asked for my details, seat number and luggage, they told me they would take care of my things and hand them over to the staff at Beijing Station. Although I was going to Tianjin, the final stop of the train was Beijing.

I wanted to thank the staff after hanging up the phone. She told me to wait a bit, and again, helped me to get in touch with a conductor of the regular train service. Right then, a middle-aged woman came up to the service desk. She was crying so badly that she could barely speak. The staff asked her what the problem was, but not much came out. After a little while, when the woman had calmed down, we found out that her situation was quite simple: she had missed her train. According to what she told, she had already changed her train reservation twice, and missed it both times. The main reason was that it was her first time taking a high speed train, and she could not find the boarding gate.

The service staff seemed to relax after hearing the story. I understood why – when she first saw the woman crying like that, she probably thought there was something worse than just missing a train. This was easy to handle. The staff made another phone call and then looked at me, saying: “Hey mister, can I ask you for a favour?” I said: “I know, I can bring this lady to her train.” She said: “It won’t be such a hassle. You are on the same train, you just help her to your train.” That sounded even more easier.

As I was walking with the lady to the train, she kept repeating to herself: “I feel so useless, that is why I cried.” “Don’t be so hard on yourself,” I said: “You only couldn’t find the train’s boarding gate, that’s all. Look at me, I frequently travel, and I suddenly found myself alone on a platform, having let the train go without me. Compared to you, I am the one who’s muddle-headed.” The woman smiled.

As we arrived at the train, the woman and I found the train manager. She already knew about the phonecall from the service desk, and understood our situation. I specifically explained that although my original destination was Tianjin, I needed to go to Beijing to pick up my luggage, and that if needed to, I would pay extra for my ticket. The conductor was a young woman, under the age of 28. She listened and wondered: “So why is your luggage not taken to Tianjin?” “This is what the conductor told me.” “Wait a bit,” she told me: “I will check for you.”

Then, after another set of procedures (inquiring the number, contacting the conductor) she told me: “Your luggage will be send directly to Tianjin, and the station staff will hand it over to you there.” She also comforted the woman, and told her not to worry at China’s high-speed rail station, where she could always just look for some staff to help out. She then advised us to sit in the dining car.

When we were nearing Tianjin, the conductor came up to me and said: “I’ll help you when getting off the train, to avoid you not being able to find any staff.” As we arrived and got off, a young man was waiting for us with my computer bag in one hand, and my funny thermos flask in the other.

The whole event was so warm. Every staff member had their own duty, and went beyond their responsibility. The conductor of the later train I took had no reason to reach out to me like that. She only had to ensure that I could go on and could get off the train. But she also considered that it would be inconvenient for me to go to Beijing, and she helped me to arrange it. It was very considerate service.

When I told my friend of my experiences afterwards, he told me to write it down. It’s good to praise our high speed railway staff; their service exceeds normal service and is at a high level. It is even better than that of developed countries. It’s very good. I have also experienced this kind of service on foreign airlines. I had missed my flight and got good service. The core value: trying to solve the passenger’s problems is no trouble.

This time, there was unexpected consideration and warmth, getting this kind of service in China for the first time.

[/box]

The story has been shared over 8700 times on Weibo.

For one netizen, the story is familiar: “I am one of those people who is sleeping when getting on the train, and peeing when getting off the train. One time I went from Guangdong to Shilong, and I only woke up in Pingchang. As a result… a beautiful train manager reassuringly smiled at me, and made some phonecalls to arrange a train back. It gave me warm feeling reading this story. Thank you, China!”

“This reminds me of my neighbours,” one other commenter says: “The whole family went to the station to bring their daughter, who was going to study in Changsha, to the train. As the train departed, the whole family was on the train, and their daughter was still on the platform.”

China has opened its first high-speed railways (HSR) in October 2003, and has now built 10,000 miles (16093 km) of high-speed tracks within its borders (NBC). With HSR, it is now possible to travel the 819 miles (1318 km) from Beijing to Shanghai in 5 hours; a train journey that would have cost at least eight to ten hours only a couple of years ago.

By Manya Koetse

©2015 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Insight

“It’ll Only Get Better” – The Week of Hong Kong National Security Law on Weibo

“Horses will still run, stocks will still sizzle, and dancers will still dance.”

Manya Koetse

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The implementation of the Hong Kong National Security Law has been a hot topic in international media over the past week. On Chinese social media, the law and the global responses to it have also triggered widespread discussions.

The new National Security Law (NSL) that came into effect on June 30 has caused alarm in Hong Kong, where people have protested for greater freedom, democracy, and independence from the political influences of Beijing since March of last year.

Although the law has been described as a “nightmare” by some critics, there are Beijing supporters who claim it is “huge progress.”

Pro-regime author Thomas Hon Wing Polin, for example, called the implementation of the law “the most hopeful day in the life of Hong Kong since its return to China in 1997.”

The law’s full name is the “Safeguarding National Security Law of the Hong Kong Special Administrative Region of the People’s Republic of China” (中华人民共和国香港特别行政区维护国家安全法), and it basically stands for everything Hong Kong demonstrators have protested against for so long – less autonomy and more Beijing influence over the city.

On July 8, the national security office was officially opened in Hong Kong.

 

About the National Security Law

 

The NSL provides legal guarantee for police to “safeguard China’s national interest” and apply the law, that imposes criminal penalties for secession, subversion against state power, terrorist activities, and collusion with foreign forces.

The NSL has many vague provisions, and the legislative interpretation is up to Beijing. This makes it easier for Chinese authorities to punish protesters and those who criticize the government. People convicted of national security crimes could face up to life imprisonment.

The law (see full text here) has garnered special attention for its Article 38 and Article 43, the latter of which took effect on July 7.

Article 38 mainly triggered controversy for stating that every provision of the NSL also applies to everyone outside of Hong Kong:

This Law shall apply to offenses under this Law committed against the Hong Kong Special Administrative Region from outside the Region by a person who is not a permanent resident of the Region.”

Article 43 includes seven implementation rules, including one that allows Hong Kong authorities to demand tech companies to remove information and to share private user data. Noncompliance could result in fines or even imprisonment for staff members.

China Law Translate‘s Jeremy Daum commented on Twitter: “Regardless of how often such requests are made, even the possibility of such harsh penalties for protecting user data will leave foreign businesses in an incredibly difficult position. They may well be left with no choice but to leave HK, which may be the goal.”

 

International Responses to Beijing’s NSL in Hong Kong

 

Over the past few days, foreign companies and governments have responded to the law’s enactment with their own measures.

Both Canada and Australia have suspended extradition treaties with Hong Kong. New Zealand’s Foreign Minister stated the country is “deeply concerned at the imposition of this legislation” and that it would “review” its relationship with Hong Kong.

UK has offered citizenship options to Hong Kong residents, while France and Germany proposed EU countermeasures.

Major tech companies such as Facebook, Twitter, Google, Zoom and LinkedIn have indicated they will “pause” requests for data from authorities while they are assessing the situation and their position.

Beijing-headquartered ByteDance told Reuters that it will withdraw its TikTok app out of the region. (Note that there is a difference between the Tiktok app and Douyin app, that is available in mainland China).

During a press conference on July 7, China’s Foreign Ministry Spokesperson Zhao Lijian reacted to a question regarding these responses to the National Security Law, reassuring that “horses will still run, stocks will still sizzle, and dancers will still dance” in Hong Kong – referring to the famous words Deng Xiaoping once said about Britain’s handover of Hong Kong to Chinese rule in 1997.

 

Weibo Discussions

 

On Chinese social media platform Weibo, there have been discussions on the National Security Law developments under various hashtags – all hosted by the Weibo accounts of state media outlets such as People’s Daily or CCTV – since June of this year.

Some of the main hashtags:

  • “Hong Kong National Security Law” #港区国安法# (260 million views at the time of writing)
  • “Hong Kong National Security Law Takes Effect” #香港国安法正式生效# (380 million views)
  • “Hong Kong National Security Law Full Text” #香港维护国家安全法全文# (280 million views)
  • “Hong Kong National Security Law’s Implementation Rules Effective as of July” 7 #香港国安法实施细则7月7日生效# (81+ million views at the time of writing)
  • “Hong Kong’s National Security Law Specifies Four Types of Criminal Acts that Endanger National Security” #香港国安法明确4类危害国家安全犯罪行为#
    (13+ million views)
  • “Member of Hong Police Force Says Deterrence of National Security Law Is Already Apparent” #港警一哥说港区国安法的震慑力已显现# (67+ million views)
  • “Hong Kong Will Introduce the National Security Law to Students in Class Curriculum” #香港将在课程中向学生介绍国安法# (210 million views)

Although, as always, most comment threads below news articles on Weibo are heavily censored, there still are thousands of comments on these news developments.

A recurring comment is that the implementation of the law will make Hong Kong “more stable” and therefore “more prosperous.” Also: “Hong Kong is part of China. I hope our country will only get better.”

About Facebook and other tech companies “pausing” data requests from local authorities until further notice, some commenters say that this shows that these platforms are biased or hold a double standard. (Facebook has a page about its requests for user data here.) “They hand over data to other countries, but not to China?”

“If you don’t approve of China, if you don’t like Hong Kong, just get out instead of earning money from Chinese.”

Among all comments, there are also those acknowledging the forms of (silent) protest going on in Hong Kong, with sheets of blank paper becoming the latest protest symbol to avoid using slogans banned under the new national security law.

Others make fun of the subdued protests after the implementation of the NSL, posting photos of “before” and “after” the law took effect (image below).

Post on Weibo: protest in Hong Kong before and after the implementation of the National Security Law.

Last year during the Hong Kong protests, many Chinese social media users praised the Hong Kong police force and condemned the “angry youth.”

As explained in this article, the ideas shaping the discussions on Hong Kong on Chinese social media platforms such as Weibo mainly were that Western media were biased in reporting the demonstrations and that Hong Kong youth were stuck in a ‘colonial mentality’ and lacked patriotic education.

“We support the Hong Kong police force” was one of the slogans going around in 2019.

 

New Law, Same Ideas

 

This time around, the same rhetorical perspectives reappear on Chinese social media as during the start of the Hong Kong protests.

Firstly, there is a clear focus on the Hong Kong police force and the power they (should) have. Weibo users collectively praise the implementation of the NSL because the authorities now have more legal power to punish those who are “disturbing” Hong Kong’s prosperity and stability.

The apparent general support for tough laws against anti-Beijing protesters also becomes clear looking at the recent news regarding the “Hong Kong Man Who Trampled and Burned Flag Sentenced to Five-Week Imprisonment” (#香港踩踏焚烧国旗男子改判入狱5周#), which was viewed 190 million times on Weibo on Friday.

A 21-year-old man who burned the national flag during protests in September last year was initially sentenced to 240 hours of community service. After prosecutors, pushing for tougher sentencing, requested a review of the case, the man was resentenced.

On Weibo, thousands of people responded to this news, saying his punishment was “too light” and that it should have been “five years rather than five weeks.”

“Even five years would not be enough for these kinds of cockroaches [蟑螂],” blogger Taogewang (@淘歌王) writes.

Second, there is also, again, a focus on the lack of patriotic education among Hong Kong youth.

On July 11, Hong Kong leader Carrie Lam spoke at a local education forum, where she said that over 3,000 students have been arrested during the Hong Kong protests since June of last year. Lam pointed out that the NSL was an important moment to “let education return to education” and to let “student’s study return to the right track.”

On Weibo, this news item (#3000多名香港学生因修例风波被捕#) was discussed with a seeming general consensus that “patriotism starts with education” and that patriotism should be taught in Hong Kong schools.

Some argued that when teaching Hong Kong students about “One Country, Two Systems,” there should be more focus on the ‘One Country’ aspect rather than on the ‘Two Systems.’

Third, the supposed Western media bias in reporting about the Hong Kong National Security Law is again used in pro-Beijing discussions in Chinese online media, suggesting that Western media are prejudiced and show anti-Chinese sentiments in how they report about the developments in Hong Kong.

On July 11, Chinese media outlet The Observer (观察者) posted a fragment of a BBC Hardtalk interview about the National Security Law from July 7, in which BBC’s Stephen Sackur repeatedly interrupted Hong Kong Senior Counsel and politician Ronny Tong (汤家骅), who defended the implementation of the law (see full interview here).

“They don’t want to hear your opinion at all,” one Weibo commenter said about Western media: “They just want you to make a mistake that suits their narrative.”

“Why do you invite a guest if you want to answer the questions you pose yourself?” others wonder.

For many on Chinese social media, the implementation of the law means that Hong Kong will see more law and order after a year filled with unrest. For others it simply means that the city has “finally” has returned to the motherland.

Many netizens keep repeating the same phrase: “Now that the National Security Law takes effect, Hong Kong will only get better.”

Also read: How the Hong Kong Protests Are Discussed on Chinese Social Media

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Insight

“Oh, How Free America Is” – George Floyd Case Goes Trending on Chinese Social Media

“Are these the ‘human rights’ that you are advocating?”

Manya Koetse

Published

on

First published

The George Floyd case and protests are trending on Weibo. In a time of China-US escalating tensions, many Chinese web users are using these developments in global news media to point out American hypocrisy regarding freedom and human rights.

The entire world is talking about the events surrounding the George Floyd case after the shocking bystander video of a white police officer using his knee to pin down an African-American man during an attempted arrest – leading to his death – has been making international headlines.

The case of George Floyd (transcribed as 乔治•弗洛伊德 Qiáozhì Fúluòyīdé in Chinese) and its aftermath have also become a big news topic on Chinese social media this week and is still top trending on Weibo today.

 

George Floyd Incident

 

As now widely known, the George Floyd incident took place in Minneapolis, Minnesota, on May 25, when police responded to a shopkeeper’s call about someone potentially using a counterfeit bill. Floyd was sitting in his car when officers arrived at the scene and was asked to step out of his vehicle.

Even though Floyd was compliant and unarmed, the bystander video shows how he was held face-down on the ground, the officer pressing his knee into the side of his neck, while Floyd was begging for air, literally stating: “I can’t breathe.”

While the officer knelt on Floyd’s neck for over seven minutes, the 46-year-old could be seen losing consciousness and going limp.

The video of the fatal arrest went viral on social media overnight, leading to people protesting in Minneapolis and elsewhere across the US, demanding justice over the fatal arrest.

The four officers involved in George Floyd’s death have since been fired from the Minneapolis Police Department.

Tensions in Minnesota have now reached a boiling point and protests have escalated to riots and lootings, leading to the governor Tim Walz of Minnesota ordering the deployment of the National Guard to restore order in the city. Minneapolis Mayor Jacob Frey declared a state of emergency.

On Friday morning local time, CNN correspondent Omar Jimenez – a reporter of color – was arrested and handcuffed on live television together with his cameraman and producer while reporting on the situation in Minneapolis. Although the CNN crew was released shortly after, this incident also further intensified the debate on discrimination and racism in America.

 

Weibo Discussions

 

On Weibo, news of the George Floyd incident and the Minneapolis protests is trending with various related hashtags.

One of the top hashtags at the time of writing regarding the protests is “CNN Crew Arrested by Police” (#CNN报道团队被警方逮捕#) -50 million views-, “Minneapolis Enters State of Emergency” (#美国明尼阿波利斯市进入紧急状态#) with 150 million views and “U.S. Riots” (#美国暴乱#) with 240 million views.

Other related hashtags are:

#美国多地抗议警察跪压黑人致死# “American Protests over Cop Pushing Down and Killing Black Man” (3+ million views)

#美警察压颈致黑人死亡引发抗议# “Protests Erupt over Case of Black Man Dying after American Police Applies Pressure on Neck” (6+ million views)

#明尼苏达骚乱成聚众哄抢# “Minnesota Riots Turn to Looting” (266,000+ views)

#美国示威者暴力冲击3家警局# “American Protesters Violently Attack Three Police Stations” (120 million views)

#美国明尼苏达州骚乱# “U.S. Minnesota Riots” (29+ million views)

The news regarding Floyd and the American protests and riots are attracting thousands of reactions on Chinese social media today. Some threads, such as those regarding the arrest of the CNN reporter, are also being heavily censored.

Many of the Weibo responses to the news of George Floyd and its aftermath are incorporating these developments into a bigger framework of strained US-China relations, pointing out the supposed American hypocrisy for criticizing China regarding freedom and human rights, especially in light of the COVID19-crisis and Hong Kong protests.

“Oh how free America is,” one popular comment on Weibo said (“多么自由的米国”), with others saying things such as: “Are these the human rights you are advocating?”

News of CNN reporter Jimenez being arrested by the American state patrol was also shared on Weibo by the Communist Youth League, leading to many reactions criticizing America’s “freedom of press.”

“So this is so-called equality? Freedom? Democracy?”

Another user writes: “So this is the freedom I’m yearning for? Is this called freedom?”

Some Weibo users are sharing compilations showing American officers using excessive force and violence while beating and shooting down people and animals during their work.

Although criticism of the US is dominating Chinese online discussions of the latest developments in America, social media users also show their support for the protesters.

“I fully support the movement of Black Americans fighting for the rule of law, equality, and freedom,” one popular comment- receiving over 14,000 likes – said (@平衡的小窝).

Many commenters are writing to express their disgust at the death of George Floyd, calling the police officers “ruthless” and “sadistic.”

There are also some commenters with a different stance on the matter. One blogger with over 123,000 followers writes:

“The riots erupting in the US will surely have a negative impact on society. But looking at it from another perspective, it still makes me envious because they have the guts to speak up, the courage to resist. If such a thing would happen in China, would you stand up?”

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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