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How Baidu Maps Leads People to a Privately Owned Hospital

Weibo netizens have exposed how Baidu Maps, when looking for a city hospital in Shenzhen, instead provides the address of a private hospital run by the controversial Putian Medical Group. The trending issue has angered Chinese netizens. The close-knit and dubious connection between Baidu and Putian earlier made headlines in 2016.

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A doctor on Weibo has exposed how Baidu Maps, when looking for a city hospital in Shenzhen, instead provides the address of a private hospital run by the controversial Putian Medical Group. The trending issue has angered Chinese netizens. The close-knit and dubious connection between Baidu and Putian earlier made headlines in 2016.

In 2016, Chinese search engine Baidu triggered a wave of controversy after netizens exposed how the company offers advertised space for fraudulent doctors. Medical institutions reportedly paid Baidu large amounts of money to be prominently featured in their search results – often giving false hope to patients who hope to be cured.

Now, a year later, the search engine again angers Chinese netizens for linking to the address of a private clinic when people search for a Shenzhen city hospital. The issue was exposed by a surgeon working at the Shenzhen City Children’s Hospital on Weibo, attracting thousands of comments and shares within days.

Many netizens say that they are done with Baidu, as the company has ‘no integrity.’

 

The Wei Zexi Incident

 

The big 2016 Baidu controversy came to light in early May after the death of the cancer patient Wei Zexi (魏则西). Wei was a 21-year old student suffering a rare form of cancer. After several unsuccessful treatments, he turned to search engine Baidu.

Through one of Baidu’s paid results, Wei found a treatment at the Beijing Armed Police Corps No. 2 Hospital (武警二院) he thought could help him. With the help of friends and family, he came up with the 200,000 RMB (31,000US$) for the treatment, which later turned out to be ineffective and highly contested. Wei made headlines when he passed away shortly after.

Since he was an active user on a well-known message board where he shared his experiences, the topic of his death became a much-discussed on Chinese social media.

The death of the young Wei Zexi triggered controversy in 2016.

Further investigation exposed that the controversial treatment was done by the Putian Medical Group (莆田系医院), an organized group of medical entrepreneurs that dominates most of China’s private hospitals. It led to a stream of online responses from people who say they were also duped by the Putian Medical Group. Many recounted how their appointment at a Putian-related clinic had cost them a lot of money even when the public hospital doctor later diagnosed they had no health problems at all.

Amongst the many messages were also those of people who previously worked at Putian hospitals. Some told that the expert doctors that were advertised in reality did not even work at the clinics and that the staff was not qualified to do the abortion procedures they offered.

 

The Putian Medical Group

 

Putian’s monopoly in China’s private healthcare system goes back to the 1980s when the city of Putian grew into a town of ‘medical practitioners’ without official medical university degrees. The people of Putian discovered a medical goldmine by treating stigmatized conditions (such as STD’s) that were rarely treated at public hospitals.

Throughout the 1990s, the medical network of Putian was opening up clinics across China. These hospitals were amongst the first to advertise their treatments. They also signed contracts with public hospitals to run specific departments.

Baidu and Putian: money for misleading advertisement on the search engine.

Putian and Baidu have had a close-knit relationship for years. Baidu has made a fortune through Putian’s advertisements, and Putian has also further expanded its business by being featured on the search engine.

 

“Led to a privately owned hospital by Baidu”

 

Baidu has now become trending again for its dubious practices, as netizens have uncovered how Baidu Maps directs users to a Putian-owned clinic when searching for a nearby children’s hospital.

On July 10, the hashtag “Led to a privately-owned hospital by Baidu” (#被百度地图带到民营医院#) was in the top 10 of most-read topics on Sina Weibo.

Baidu Maps redirects patients to the wrong hospital in Shenzhen.

The issue came to light when a medical staff member of the Shenzhen City Children’s Hospital (深圳市儿童医) discovered that Baidu maps indicated their work unit had “moved.” When searching for the hospital, Baidu provided the address of the Putian Far East Women’s Hospital (远东妇儿医院). This leads many patients to visit the Putian hospital, thinking they are actually visiting the Shenzhen City Children’s Hospital.

The information was disclosed by a surgeon of the Shenzhen Hospital (@深圳胖胖熊) on July 7 on Weibo, where his post soon received thousands of shares.

The doctor writes:

“The Shenzhen Children’s Hospital address was originally 709 Yitian Road, Futian District. Unfortunately, in the Baidu map search results, the link underneath this name redirects to the address of the Putian Far East Women’s Hospital, and its name is underneath on the second place. This leads many parents who want to come to our hospital to go to the Putian Department. Is this negligence, or deliberate? What is the purpose? Could I say that this is shameless?”

On July 10, Baidu responded to the controversy through Weibo, calling the search results an “error” that was immediately being adjusted by the relevant departments.

 

“A dog can’t stop himself from eating shit”

 

But many people on Weibo do not believe that the misleading information is a simple error, with some saying that this is not the first time this has happened. Others also point out that this is “too much of a coincidence,” since the ‘error’ is linked to a Putian clinic.

Many people say that Baidu has already lost its integrity: “Bad habits are hard to change,” some people write (literally: “a dog can’t stop himself from eating shit” [“狗改不了吃屎”]).

“I don’t believe you anymore, your credibility records have become too low,” some commenters said.

The alleged unethical practices of Baidu lead many people to use the Alibaba-backed Gaode Maps (高德地图) instead of Baidu.

“I’d never expect for this to get so big,” the surgeon from Shenzhen City Children’s Hospital said on Weibo in response to all the attention his initial post has received: “I am just protecting the patients’ rights, and I feel responsible for protecting the reputation of my hospital.”

Another commenter, a medical professor from Chengdu, said on Weibo: “The internet has brought us much convenience, but we need to remain clear-headed and critical when using it – this holds especially true for Baidu search engine, Baike [Baidu online encyclopedia], and Baidu Maps.”

By Manya Koetse

©2017 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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2 Comments

2 Comments

  1. paquirrin

    July 11, 2017 at 7:59 pm

    and now the government wants to block vpns so that we all need to use Baidu Maps and go to Putian clinics

    • bailsafe

      July 17, 2017 at 11:44 pm

      That’s ridiculous. Do you have some aversion to QQ Map or Amap (listed in the article)? Or hell, even Bing Maps?

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China Digital

Uh Oh, IP: Chinese Social Media Platforms Now Display Users’ Geolocation

From Weibo to Zhihu, Chinese social media platforms now display netizens’ geolocation to ensure a ‘healthy online environment.’

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Over the past few days, Chinese social media platforms have started to introduce a new function that displays the IP location of online commenters.

Weibo was the first platform to introduce the function on Thursday – the topic also became top trending on April 28 – and social media platforms Douyin, Toutiao, Xiaohongshu and others followed later. Zhihu announced the measure on April 30 (#知乎宣布全面上线显示用户IP属地#).

Weibo has experimented with the function since March 22 of this year before completely rolling it out on April 28. Whenever users post a reply or comment to a thread, their Internet Protocol (IP) address location will be displayed underneath their comment, right next to the post date and time information. The location will also be displayed on the personal account page of Weibo users.

According to Sina Weibo, the function was introduced to ensure a “healthy and orderly discussion atmosphere” on the platform and to reduce the spread of fake news and invidious rumors by people pretending to be part of an issue or city that they are actually not part of. To keep online discussions “authentic and transparent,” social media users’ specific region, city, province, or country will show up below their names. The function can not be turned off by users.

‘Refuting rumors’ is a priority for Weibo management and has only become more relevant during the Covid-19 pandemic outbreak in China and the recent Shanghai outbreak.

On Saturday, the hashtag “What Does It Mean That Platforms Are Unrolling the IP Function?” (#平台开放IP属地功能意味着什么#) was trending on Weibo, attracting over 170 million views.

The new measure has attracted mixed reactions on Chinese social media, where some users think it is useful that you can now discern users located abroad from those who are based in China, making it easier to draw conclusions on what is really going on in society (you can now spot trends that are particularly taking place within one region) and what is merely taking place in cyberspace.

But there are many users who think the new function is just another layer of control and does not really help to combat fake news or malicious rumors, since the IP location could actually still be changed.

Although the entire idea of displaying the IP location is to minimize the gap between cyberspace and reality based on one’s location, the location is merely the geographic location of the internet from the connected device and does not always correspond with the actual location of the social media user.

Once a person is connected to a Virtual Private Network (VPN), for example, internet traffic is sent through a server in another location, and the IP address will be replaced by the IP address of the VPN server in a different location from people’s actual address.

Some Weibo account are also not run by the persons themselves but by a social media or marketing company.

In this way, Bill Gates unexpectedly turned out to be located in Henan province, and Lionel Messi’s location showed up as Shanghai.

Others think that the new rule will only lead to more online polarization and self-censorship: “Who made this unsettling decision?! From now on, Chinese nationals who are studying or living abroad will be extra extra careful in what they write, otherwise, they’ll be labeled as ‘foreign forces.'”

Some people joked about the new function revealing their location, writing: “It made me so embarrassed. I’m pretending to be studying in the UK, while I’m actually in the mountains feeding the pigs.” Others were also surprised that their IP location was completely different from the place where they are actually living: “Weibo, what are you doing? I’ve never even been to Jilin,” one commenter wrote.

According to an online poll held by Fengmian News, 56% of the participants (nearly 300,000 at time of writing) said they supported the new function. 21% did not like the function, 17% said they did not care, and 6% were just curious to see their own IP location and if it matches their actual location.

“I’m gonna go and delete my more extreme comments,” one person wrote: “I don’t wanna give my hometown a bad reputation.”

Global Times commentator Hu Xijin (胡锡进) also gave his views on the new measure, saying that people’s viewpoints and values will always be more important than where they come from, and that all friends of China matter, no matter where they are based. However, he argued, it is also good to know where those who openly express anti-Chinese sentiments come from, exposing those ‘evil foreign force’ who are trying to disrupt social cohesion within the country.

Noteworthy enough, Hu Xijin’s own IP location was not displayed on his Weibo account, as some celebrities seem to have been excluded from this measure or can decide themselves whether or not they would like to display their IP location or not.

One Weibo user wrote: “Twitter can follow its own regulations in banning Trump, while Weibo can transcend its own regulations and not show Hu Xijin’s IP location.”

For recent articles Covid-19 topics on Chinese social media, check here.

By Manya Koetse

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our weekly newsletter and get access to our latest articles:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China and Covid19

‘Voices of April’: The Day After

“The best way to make videos go viral is by censoring them.”

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On April 23, a day after the video ‘Voices of April’ briefly took over social media before it was censored, the trending topic of the day is a hashtag related to new Covid cases reported in Shanghai.

Shanghai reported higher Covid-19 cases and deaths on Friday than the five days prior, which showed a daily decline in new cases. Shanghai reported a total of 23,370 new cases (including 20,634 asymptomatic ones), the municipal health commission said Saturday. A related hashtag by Xinhua News received over 910 million views on Weibo on Saturday (#上海新增本土确诊2736例无症状20634例#).

Although the hashtag was initiated by state media to inform about the Shanghai Covid situation, netizens started using it to criticize Shanghai’s handling of the crisis, with more commenters questioning China’s zero-Covid strategy. Similarly, other state media-initiated hashtag places also became online spaces where Weibo users vented their frustrations earlier this month.

Besides the ongoing online criticism and vocal disagreement with China’s Covid handling and policies, there are also many who express shock at the recent crackdown of any form of protest or criticism regarding the situation in Shanghai.

“‘Voices of April’ has been shutdown all over the internet, I’m simply dumbfounded,” one person said about the popular video that contained real recordings of events that happened during the city’s lockdown.

“If you still can find the video anywhere, forward it,” another person writes.

Besides Voices of April (四月之声), there have also been other videos over the past week that are meant to expose the mishandling of the Covid situation in Shanghai.

One of them is titled Farewell, Language (再见语言), another one is Shanghai Late Spring (上海晚春).

Farewell, Language (再见语言) is a 42-second sound art video by artist Yang Xiao (杨潇), who used over 600 commonly used propaganda phrases from Chinese official channels and randomly broadcasted the audio in the community where he lives.

The anti-epidemic workers just continue their work and do not seem to notice anything out of the ordinary at all. The video shows how this kind of language has been so normalized that for most, it has just become background noise in their everyday life – without even noticing nor critically assessing its meaning or logic anymore.

The Shanghai Late Spring (上海晚春) video is a compilation of video footage from the Shanghai lockdown, showing people struggling to get food, violent altercations between anti-epidemic workers and residents, people living in deplorable conditions in quarantine centers, and more (link to video).

The video uses the song Cheer Up London by Slaves, its chorus being:

You’re dead, already, dead, dead, already-ready
Dead, already, dead, dead, already-ready
Dead, already, dead, dead, already-ready
Dead, already, dead
.”

One Weibo commenter responded to the video in English, using a text from Les Misérables: “Do you hear the people sing / Singing the song of angry men / It is the music of a people / Who will not be slaves again!” The phrase “do you hear the people sing” was also used by other social media users to address the situation in Shanghai and the censorship of related topics.

“The best way to make videos go viral is by censoring them,” one commenter replied.

Read our previous article about ‘Voices of April’ here.

For more articles on the Covid-19 topics on Chinese social media, check here.

By Manya Koetse, with contributions by Miranda Barnes

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our weekly newsletter and get access to our latest articles:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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