China Digital

Baidu Scandal Brings Business Ethics to the Forefront

Chinese search engine Baidu is under scrutiny after the death of a 21-year-old cancer patient. Many netizens blame Baidu for offering advertised space to fraudulent doctors. At the core of the Baidu Scandal lies the question: to what extent is Baidu responsible for the health of Chinese netizens?

Published

5 years ago

May 3, 2016

Manya Koetse

China’s biggest search engine Baidu is under scrutiny after the death of a 21-year-old cancer patient who was allegedly given false hope for getting better because of Baidu’s paid search results. Many netizens blame Baidu for offering advertised space to fraudulent doctors. At the core of the online discussion lies the question: to what extent is Baidu responsible for the health of China’s netizens?

Wei Zexi (魏则西) was a 21-year old student suffering a rare form of cancer called synovial sarcoma. After several unsuccessful treatments, he turned to search engine Baidu. Through one of Baidu’s paid results, Wei found a treatment at the Beijing Armed Police Corps No. 2 Hospital (武警二院) he thought could help him. According to CRI News, his friends and family came up with the 200,000 RMB (31,000US$) for the treatment, that later turned out to be ineffective and highly contested. Wei Zexi has since passed away last month.

The Wei Zexi Incident

The matter became trending on Sina Weibo on May 2 under the hashtag of ‘The Wei Zexi Incident’ (#魏则西事件#), with thousands of netizens blaming Baidu for offering a platform to shady health care providers.

According to the Wall Street Journal, the treatment that was advertised on Baidu was promoted as “the world’s most advanced”.

The family of Wei Zexi is heartbroken after the student’s death. Chinese media posted multiple pictures of the day of Wei Zexi’s funeral.

Before Wei Zexi died, he posted his story on China’s popular Q&A website Zhihu on February 26. In his post, he strongly criticized the hospital that treated him, and also condemned Baidu for providing them a platform. The post attracted many reactions in late February, and resurged now that news of Wei’s death became trending.

Chinese news site The Paper spoke to Wei’s mother, who told them that Wei had not posted his critique to make money, but for the sake of warning others not to rely on Baidu for medical information.

Paid Search

Baidu (百度, literally meaning: ‘hundred times’) is China’s equivalent to Google – which is blocked in mainland China. Although there are multiple search engine services in China, such as Sogou or 360, Baidu is the market leader. Similar to Google’s ‘Adwords’, Baidu makes big money by offering different kinds of advertising, including so-called Paid Search.

For Paid Search, advertisers can choose keywords that potential customers may use to search the products or services they offer. Their ads are then displayed at the top of the ‘related search’ result lists.

When searching for ‘the flu’ on Baidu, for example, search results will include an ad for Vicks and different links to medical clinics selling medicine or providing treatment. In Wei’s case, when he searched for his rare type of cancer, he got different sites promoting the treatment at the Beijing hospital. Only when one takes a closer look it says in small characters that it concerns a link that is ‘promoted’ (Paid Search).

zhihu

It is different for Google Adwords, that has stricter policies about the promotion of healthcare and medicine on Google services:

Baidu’s social responsibility

This is the second time this year that Baidu is under scrutiny for its business ethics when it comes to advertising and medical information.

According to an online survey by Sina News, nearly half of China’s netizens (47.5%) think that Baidu should not allow medical care institutions to advertise on its search engine pages. 38.4% of the surveyees say that Baidu should inspect the quality of hospitals that appear in their search results. Only 2.8% of participants say that Baidu had no responsibility in the matter.

Many Weibo netizens vent their frustrations about Baidu and hope for a return of Google to China: “If Google would come back to China, I would never use Baidu again,” one netizen says. Other commenters remark: “Compared to Baidu, I have more trust in Google,” and: “Let Google come back!”

There are also netizens who think it is unfair that Baidu gets all the blame for fraudulent hospitals. “Why is Baidu being targeted for something that our administration system should be responsible for?”

Drop in stocks

For Baidu, the scandal is not over yet; its CEO will be summoned by Chinese authorities for further investigation of Baidu’s business ethics. The Baidu scandal has also affected the company’s stocks, that dropped almost 8 per cent after the incident.

For many netizens, the ‘Wei Zexi Incident’ has gone beyond Baidu, and is now about the limitations of China’s internet in general. As one netizen says: “People used to say, ‘we don’t need Google – we’ve got Baidu, we don’t need Facebook because we have Weibo, we don’t need YouTube, we’ve got Youku – it’s ok, it’s not like we could die for using China’s own internet!’ But apparently, we can die for using it.”

– By Manya Koetse
Follow @WhatsOnWeibo

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Featured image: by Weibo user Duanzi.

China Arts & Entertainment

Luo Tianyi and the Booming Virtual Idol Market in China

The virtual entertainment market is exploding in China.

Published

1 month ago

March 11, 2021

Manya Koetse

They are featured on China’s biggest TV shows and on the covers of fashion magazines: they’re virtual idols yet their success is very real.

This is the “WE…WEI…WHAT?” column by Manya Koetse, original publication in German by Goethe Institut China, see Goethe.de: WE…WEI…WHAT? Manya Koetse erklärt das chinesische Internet.

At the Spring Festival Gala of 2021, the Chinese state media’s annual televised event that only invites the country’s top-notch performers, the virtual idol Luo Tianyi (洛天依) made a guest appearance.

It was a big media moment that showed the growing importance of virtual superstars in Chinese pop culture. Luo’s performance was even announced on the show’s promo posters, making this the first time ever for a virtual star to be on the show like this.

Virtual celebrities such as Luo Tianyi are also called ‘vsingers’ and often have an enormous fanbase. What is the story behind Luo Tianyi and the boom of virtual superstars in China, leading to the remarkable appearance of a non-human celebrity in the country’s biggest mainstream TV show?

Luo Tianyi: The First Chinese Vsinger

Although it was the first time for Luo Tianyi to appear at the Spring Festival Gala, it was not her first big performance. The superstar previously showed up as holograph live at big events such as the Bilibili night, and in 2019 she shared a stage with renowned Chinese pianist Lang Lang.

Promotional poster for the Luo Tianyi and Lang Lang concert.

Such a performance does not come easy. It takes months to design the looks and the moves. The holographic appearance of Luo Tianyi and the spectacular two-hour show took around six months of preparation by around 200 professionals involved in the production of Luo Tianyi.

Luo Tianyi is a so-called ‘vocaloid’ singer – a Mandarin Chinese language virtual character that was originally featured in the voice synthesizer software called VOCALOID developed by Yamaha, using third parties to create the characters. Vocaloid is a commercial product (released in 2004) with the purpose of enabling users to get a singer for lyrics and melodies without needing to hire an actual human singer.

The Shanghai Henian company collaborated with Tokyo-based Bplats in developing Luo Tianyi. The character was based on the winner of a contest that was organized in support of creating the first Chinese Vocaloid. The real-life singer whose voice was used for the creation of Tianyi is Chinese singer Shan Xin (山新).

Luo Tianyi was officially launched in 2012 as a 15-year-old entertainer and vsinger. By now, she has around five million followers on her Weibo account (@Vsinger_洛天依) where she posts about her performances, with thousands of people liking and sharing these posts.

Virtual Idol Boom: From Japan to China

According to Chinese state media outlet Global Times, 2020 was the year that virtual idols really took off in China, going hand in hand with the growing popularity of livestreaming.

Chinese video-sharing site Bilibili has contributed to the growing success of virtual idols in China. Bilibili is a homebase for many fan communities in China, since it is mainly themed around animation, comic, and games (ACG). It is one of the earliest platforms in China to broadcast virtual idol concerts, and in 2020 it held China’s first concert consisting solely of virtual performers under the title ‘BML-VR 2020’ (link).

The Bilibili concert featured a performance by various virtual entertainers, including the popular Hiseki Erio. Hiseki Erio is not Chinese, but Japanese. So is Hatsune Miki, one of the most famous virtual idols ever.

You could say Japan is the birthplace of virtual idols – a history that goes back to 1996 when Kyoko Date, also known as DK-96 or ‘Digital Kid 1996,’ made her debut as the first virtual talent.

Virtual idols come in various shapes, forms, and subgenres, and they all have their different background stories. Hatsune Miki was released in 2007 as the embodiment of the Vocolaid software developed by Crypton Future, and then there are the popular virtual Youtubers, ‘vtubers’, with virtual talent agencies such as Hololive also thriving in Japan.

The term ‘virtual Youtuber’ came with the arrival of Kizuna AI, who posted her first introduction Youtube video in late 2016. Kizuna, who later became a cultural ambassador for the Japan National Tourism Organization, is still considered one of the most popular vtubers on earth.

With the great popularity of Japanese manga and anime on the Chinese market, Japanese virtual idols also gained a strong foothold in the People’s Republic since around 2017. Hatsune Miki alone already has over 3,4 million fans on Weibo (@初音未来CryptonFutureMedia).

Virtual idols are increasingly popular in China, where Chinese virtual stars are springing up (Luo Tianyi, Ling, Xing Tong, Yousa).

The virtual entertainment market is now exploding in China, where the online ACG culture is flourishing on Bilibili and beyond.

Since Japanese popular culture products began to gain popularity in China in the early 1990s, there have been various developments that have shown the government’s dislike of the ‘Japanese cultural invasion’ in the country. As a counter-reaction, there has been stronger promotion of the production of made-in-China animations and other ACG products.

While China is seeing a steady release of domestic animated films and series, there is now also a wave of new China-born virtual stars, such as the Bilibili idol Yousa (冷鸢), or Xing Tong (星瞳), a virtual idol from Tencent. Chinese gaming company Papergames made the virtual character Nuan Nuan (暖暖) to also live outside of the gaming world; she is now a singer, a stylist, and a popular fashion ambassador.

Ling (right) featured on the cover of Vogue Me.

There is also Ling (翎), the Chinese virtual influencer who loves Peking opera, tea culture, and calligraphy. Ling, who was created by Next Generation studio and Shanghai AI startup Xmov, appeared on the CCTV show Bravo Youngsters (上线吧华彩少年) and was featured on the cover of Vogue Me in February 2021 alongside actual real-life celebrities.

Chinese virtual influencer Ling.

The number of Chinese virtual celebrities is expected to grow along with the growing market. In October of 2020, the Chinese variety show Dimension Nova (跨次元新星) first aired as a talent show scouting new virtual talent.

Virtual Commercials and Controversies

The growing influence of the virtual entertainment economy and culture in China is becoming more and more noticeable in pop music, commercial culture, and even in the sphere of politics.

Virtual celebrities are so popular that brands are also jumping in on this craze by hiring them as brand ambassadors or by creating their own cyber stars. Tencent’s Xing Tong, for example, modeled for Levi’s and sportswear brand Li Ning. Nuan Nuan, among others, was featured in a commercial for hair care brand LUX. Luo Tianyi appeared in campaigns for Huawei, Pizza Hut and KFC.

In January of 2021, McDonald’s China announced their own virtual idol “Happy Sister” (开心姐姐) as a brand ambassador. They are not the only one: there are over thirty companies in China now using a virtual brand ambassador. The new McDonald’s idol was welcomed by Weibo users, where the news of her launch received 200 million views.

McDonald’s China announced their own virtual idol “Happy Sister” (开心姐姐) as a brand ambassador.

The virtual idol influence also became apparent when Japanese ‘Hololive’ virtual celebrities Akai Haato and Kiryu Coco recently got caught up in a diplomatic row because they referred to Taiwan as a “country” when discussing their YouTube channel analytics during a livestream, leading to controversy among their Chinese fanbase.

In a statement published on Bilibili by Cover (the Japanese company behind the Hololive talent agency that the virtual celebrities in question were under), the agency apologized for what had happened. Nevertheless, both virtual stars involved in the controversy were banned from Bilibili and eventually the entire Chinese Hololive branch was shut down.

This example shows that although virtual idols are generally regarded as a safe option for brands and companies because, unlike real celebrities, they are not likely to get caught up in scandals, it is still possible for them to spark controversy.

Nevertheless, the future looks bright for virtual stars in China with still an enormous market for Luo Tianyi and others to conquer, with plenty of room for growth. From concerts to fashion shows to live streaming channels, from Weibo to Bilibili and beyond, we are bound to see virtual stars increasingly become a part of everyday life in China.

By Manya Koetse
Follow @whatsonweibo

This text was written for Goethe-Institut China under a CC-BY-NC-ND-4.0-DE license (Creative Commons) as part of a monthly column in collaboration with What’s On Weibo.

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China Digital

From Red Packet to Virtual Hongbao: Lucky Envelopes in China’s Digital Era

Raising virtual cows, shaking with phones – this is the Chinese New Year tradition of giving red envelopes in the digital era.

Published

2 months ago

February 10, 2021

Things That Talk

The custom of giving out red paper envelopes has evolved into a world of virtual lucky money and online games. This is the transformation of a Chinese New Year’s tradition, reported by Koen van der Lijn and Xiaojun Zhang.

When objects meet social media, two websites meet as well. This is a collaboration between What’s on Weibo and Things That Talk (follow on Insta @thingsthattalk).

Ever wanted to raise a digital cow? This year, you can raise your own lucky cow (福牛) for Chinese New Year on Weibo. Through maintaining and raising their virtual cow (or ox), users can participate in this online game to win red envelopes, a well-known and beloved tradition linked to Chinese New Year.

The hashtag “Lucky Cow’s New Year’s Travelogue” (#福牛新春旅行记#) is linked to Weibo’s celebration of Chinese Spring Festival and the Year of the Ox. Users are expected to be active on Weibo daily to raise their cow/ox, similar to the once so popular Tamagotchi. Whilst leveling up their cow, users get the possibility to earn digital red envelopes.

The online game is another development in the story of the red envelopes, known in China as hongbao (红包). Often given during Chinese New Year, the envelopes can also be given at other joyous occasions like weddings. These red envelopes are given to each other by friends and family members to wish each other a happy new year and are always filled with an amount of money.

Red envelopes for sale via Taobao.

The practice of giving money during Chinese New Year goes far back in Chinese history. The earliest form of the red envelope is said to be yasuiqian (压祟钱). In order to keep evil spirits away, called sui (祟), people put money underneath children’s pillow since the evil spirits were said to be warded off by coins.¹ These coins were woven together using a string.

Yasuiqian

As time went by and paper money and envelopes became more widespread, string and coins were replaced and the red envelope was created.

Red envelopes are used by Chinese all over the world nowadays. The amount of money inside depends on many factors. Recently, the tradition has left behind its tangible form and entered the digital era.

“Adding the thrill of gambling to the practice of giving away red envelopes”

In 2014, the popular Chinese messaging app WeChat (微信) launched a new function that allowed users to send virtual red envelopes. Users could send an amount of money directly to another user, or an amount of red envelopes could be sent into a groupchat. When the function launched, users worldwide could shake their phones in order to receive free red envelopes. The amount of money that was given to users surpassed 500 million yuan ($77.5 million).

WeChat’s inventive idea put digital red envelopes on the map in China. During the peak of the event, 800 million shakes were recorded per minute. There were two types of envelopes introduced in 2014 by Tencent, the company that owns WeChat:

1. A regular red envelope that could be sent directly from one user to another.
2. A ‘group’ red envelope, with a limited number to be grabbed and a limited sum of money which can be grabbed by all users in a group if they are fast enough. The sum inside this envelope is randomized, adding the thrill of gambling to the practice of giving away red envelopes.

Other companies also wanted a piece of the digital red envelope cake: Weibo and AliPay combined their strengths a year after WeChat introduced its digital hongbao in order to promote their version of the digital red envelope.

A ‘war’ then broke out between the two companies. AliPay handed out 600 million renminbi ($93 million) worth of red envelopes as a response to WeChat’s 120 million envelopes sent out during the televised celebration of Chinese New Year.²

“Digital red envelopes can cross time and place, but cannot replace the method of face-to-face contact”

In the years after, the digital red envelope became more and more popular. Weibo and Alipay also came with their version of sending red envelopes online. The companies organized large-scale actions to make users make use of their form of digital red envelopes.

WeChat, for instance, gives users the option to make the red envelopes very personal through adding stickers and personal messages, making the digital red envelope an even more enjoyable experience.

Does this new development of the traditional red envelope make the tangible envelope obsolete?

When asked by the digital newspaper The Paper (澎湃新闻) about whether the digital red envelope might replace its tangible brother, scholar Tian Zhaoyuan (田兆元) of East China Normal University said that the digital red envelope can cross time and place, but cannot replace the method of face-to-face contact. Though friends and family may send one another digital red envelopes, it does not mean that it replaces the tangible red envelopes.³

The tradition of sending red envelopes is and will be inherently linked to Chinese New Year. Though both the paper and digital forms of the tradition remain incredibly popular, the virtual hongbao will definitely win territory once more this year as travel is restricted due to COVID-19. Especially in these times, the digital red envelope is the best digital way of wishing family and friends a happy new year.

Why are ‘lucky envelopes’ not just red, but sometimes also green or purple? Read more via Things That Talk here.

By Koen van der Lijn and Xiaojun Zhang
Follow @WhatsOnWeibo

Koen van der Lijn (China Studies, BA) is a ResMa student Asian Studies at Leiden University focused on Chinese history and its international relations. He is a student ambassador at Things That Talk.

Xiaojun Zhang (China Studies, BA) is an MA student Asian Studies at Leiden University focused on contemporary Chinese culture, symbolism and food. For Things That Talk, she currently works on a project about Chinese-Indonesian restaurants in the Netherlands.

This story was made in collaboration with ThingsThatTalk.net – exploring humanities through the life of objects. Things That Talk is an educational digital project where staﬀ and students produce narratives and metadata about objects in Leiden collections and beyond. Check out the story “Hongbao: from paper envelope to digital gift” on Things That Talk here!

Footnotes (other sources hyperlinked within the article)

¹ Kin Wai Michael Siu. 2001. “Red Packet: a Traditional Object in the Modern World.” Journal of Popular Culture 35 (3), 103.
² Chen, Liyan. 2015. “Red Envelope War: How Alibaba and Tencent Fight Over Chinese New Year.” Forbes, Feb 19 https://www.forbes.com/sites/liyanchen/2015/02/19/red-envelope-war-how-alibaba-and-tencent-fight-over-chinese-new-year/?sh=1b88bccccddd.
³ The Paper, Zuowei yi zhong “xinnian su”, weixin hongbao hui qudai zhizhi hongbao ma? 作为一种“新年俗”，微信红包会取代纸质红包吗?, https://cul.qq.com/a/20160208/012888.htm.