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Bulgari’s Noteworthy New China Marketing Campaign on a Happy ‘Jew’ Year of the Pig (Zhu)

Bulgari’s wordplay is multidimensional, but did it consider Jewish people?

Manya Koetse

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A new marketing campaign by Italian luxury brand introduces “JEW” as a supposed ‘buzzword’ for the Year of the Pig (Zhu in Mandarin).

On January 4th, the Italian jewelry company Bulgari launched a remarkable campaign on WeChat and Weibo to promote its luxury goods for the New Year, which for China, will be the Year of the Pig.

The campaign was first spotted by Nathan Baker (@NateyBakes) who wondered on Twitter:

So Bulgari’s WeChat account just put out an article that spells the Chinese word for pig in a special way. Wonder if they consulted with any Jewish people first.”

The campaign on Weibo is introduced as follows (loose translation):

At the beginning of the new year, let your charm stand out. The Bulgari special Lunar New Year collection is launched. In the new year, you’re the ‘pearl’ (‘JEW’) in the palm [‘beloved one’]” [“新年伊始,你的魅力已展露锋芒. 宝格丽农历新年特别款作品全新上市. 新的一年,要你做掌上明JEW.”]

The campaign uses a few posters that show their new jewelry collection together with pigs.

The word ‘JEW’ is multidimensional in its Chinese use here by Bulgari.

(1) Firstly, it is a wordplay on the Mandarin pronunciation for ‘pig’ (猪) zhū, which, when pronounced, sounds similar to the English ‘Jew’ (listen here).

(2) Second, the use of ‘Jew’ in English could also be seen as an abbreviation for ‘jewelry.’

(3) Third, the campaign uses various Chinese idioms starting or ending with a character that is pronounced as ‘zhu‘ in Mandarin, where ‘Jew’ is used as a substitute. It is a play on words, as it could mean either ‘pig,’ ‘jewelry,’ as well as still conveying the meaning of the original idiom.

The Chinese idiom “pearl in the palm” or “beloved daughter” (掌上明珠, zhǎngshàngmíngzhū), for example, is written as “掌上明JEW”: it sounds the same, but the last character is replaced with the English ‘Jew,’* which then also changes the meaning of the idiom to something along the lines of “having a jewel in the hand” – which is used to promote a Bulgari watch.

The Chinese idiom 胸有成竹 (xiōngyǒuchéngzhú), meaning to have a well-thought-out plan, is used in combination with ‘Jew’ here, which also gives it a double meaning since it could then literally be translated as “your chest turns into jew[elery],” which is used to promote the necklace in the first picture.

Another idiom used in the campaign is 诸事顺利 (zhūshìshùnlì), which means that everything is going smoothly, and in which the first ‘zhu‘, again, is replaced by ‘JEW,’ which brings about a wordplay that the Bulgari jewelry is supposedly smooth, as well as the [year of the] pig.

All in all, one could argue that Bulgari’s marketing team has created a new marketing campaign that mixes up Chinese characters, English, and idioms in such a way that thinks of Chinese tradition and promotes their own luxury products.

However, as Nathan Baker notes, there is a sensitive problem in this campaign regarding the use of the word ‘Jew,’ especially when framed together with the images of a pig, which will surely raise more than a few eyebrows and, marketing-wise, is probably not a smart move for the Italian luxury brand.

Update: Wow, that was fast. The campaign already seems to have been deleted from Wechat as well as from Weibo.

By Manya Koetse

*Thanks to Annelous Stiggelbout for clarification

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Marketing & Advertising

Didi Announces Relaunch of Hitch Carpooling, Igniting Controversy with Curfew for Women

This week, Didi announced it would allow users to ‘hitch’ a ride again, but the proposed curfew for female passengers stirred controversy.

Jessica Colwell

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20-year-old Xiao Zhao was murdered by her Hitch driver in August of 2018.

Over a year after China’s most popular car-hailing company Didi Chuxing took down its carpooling service, news of its relaunch – including a curfew for female passengers – became a huge topic of debate on Chinese social media this week.

Earlier this week, Didi Chuxing (滴滴出行) announced that it would be relaunching its carpooling service Hitch (滴滴顺风车 Didi Shunfengche) on November 20 in seven trial cities.

The announcement comes after more than a year of safety overhauls and periods of public discussion following the murder of two female passengers committed by Hitch drivers in 2018.

But the new safety guidelines, which included an 8 pm curfew for female riders, drew major outrage from online commenters.

Hitch is a carpooling app where riders and drivers heading in the same direction can team up and split the cost. The two murder cases in May and August of 2018, coupled with multiple reported cases of sexual assault, led to widespread criticism that Didi does not sufficiently vet drivers and ensure the safety of its (female) riders.

In response, Didi suspended the Hitch service indefinitely in the summer of 2018 and revamped its safety protocols across the entire platform.

Hi, long time no see,” began a statement from Didi Hitch’s Weibo account announcing the relaunch on November 6: “After 435 days of hard work, we developed 18 iterations, optimized 330 functions, and received 300,000 user suggestions. Finally, we decided to move forward, hoping that Hitch can shoulder our responsibilities and create value for the public.”

Didi’s announcement on Weibo.

The trial operations are set to begin in Harbin, Taiyuan, Shijiazhuang, and Changzhou on November 20 of this year, and expand to Shenyang, Beijing, and Nantong on November 29.

Didi further specified its trial operations, writing that services would be active from 5.00 in the morning until 23.00 at night, adding in between brackets that the services for women would end at 20.00 at night.

Many Weibo users were ecstatic at the news of the Hitch service starting again, but discussions were soon dominated by the question of whether or not Didi’s curfew for women was a sexist measure.

“What kind of protection is limiting the movement of women?! How about please restrict the damn criminals instead, okay?” one Weibo user commented on a popular news post about the story.

“After an entire year of discussion, this is your plan??” others asked: “Sure, I agree to the rule that women cannot ride after 8 pm, as long as men are also not allowed to leave home after 8 pm.”

One lawyer commented: “Stupid. Is this just a disclaimer from Didi? Self-protection? Or is it blatant discrimination against customers? In the face of a frequent and dangerous problem, rather than be concerned with prevention, protection, and response, they simply come up with strategies that refuse service to passengers.”

Didi responded that both the curfew and a 50km limit placed on rides were temporary safety measures during the trial relaunch period while the company continues to improve its services, but it did not help cool down discussions. Hashtags such as “Didi Hitch’s New Plan is Sex Discrimination” (#滴滴顺风车新方案被指性别歧视#) soon made their way across social media.

Besides the curfew, the relaunch announcement of Hitch also included an extensive range of other new safety features and regulations, including an entire program devoted to the safety of women. We have translated it below:

 

“PROTECTION PLAN FOR WOMEN”

1. Anti-single-picking mode: hide personal information and adopt a two-way confirmation mechanism to avoid the danger of drivers targeting single women.

2. Utilizing travel behavior records and other data, an algorithm will be integrated to find the most suitable fellow travelers for female users.

3. A customized “female safety assistant” includes the following features:

1 Rider can view relevant information such as the age of the car, the driver’s age, and the time of the most recent facial recognition verification of the driver

2 Reminder to share your route while traveling, availability of emergency contact services, real-time location protection, and other security functions.

3 Can check trip safety information and discover whether any abnormal behavior has taken place. In the case of abnormal behavior such as route deviation and long-term stopping, the emergency contact person will be informed immediately.

4. Special protections for women’s travel: long-distance trips require riders to undergo facial recognition, female users must set up emergency contacts, the driver will automatically audio record the trip (encrypted and uploaded to the platform).

5. Temporary restrictions: no cross-city trips or trips longer than 50 km will be allowed, and women will not be allowed as passengers from 8 pm to 5 am.

 

Although some of the new proposed policies above were met with online support*, as they were clearly designed to address the specific circumstances that led to the two murders in 2018, the curfew for women predominantly caused online anger.

Many commenters pointed out that one of the Didi murders was committed in broad daylight, not at night, which makes the curfew rule all the more confounding.

When big Weibo accounts such as the All-China’s Women Federation also started commenting on the issue, Didi Hitch apparently chose to avert further controversy; on November 7, Didi announced that during the trial period of its continued operations, services for all passengers, male and female, will now be limited to 8 pm.

“That’s right, we’re all equal as passengers,” some commented on the sudden policy change. Others, however, saw the change as a confirmation that Didi Hitch’s policies were indeed sexist.

Some commenters suggested something else to supposedly ensure Didi passengers’ safety: “Perhaps Didi should no longer allow male drivers to work after 8.00 pm instead.”

With 2018 being Didi’s toughest business year yet, this week’s controversy shows that the company still has to work hard this year and in the year to come to win back its customers’ trust, especially when it comes to its female passengers.

By Jessica Colwell

*(One of the more popular safety suggestions submitted to Didi during its period of public comment was the plan for all Hitch drivers’ information to be checked through a third-party credit data provider, although it is not sure when or if this proposed measure will be realized in the future.)

Spotted a mistake or want to add something? Please let us know in comments below or email us. First time commenters, please be patient – we will have to manually approve your comment before it appears.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Food & Drinks

China’s Best Fast-Food Restaurants: These Are the 11 Most Popular Chains in the PRC

These are China’s most popular fast-food chains and the most important trends in the industry.

Manya Koetse

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The China Cuisine Association (CCA) released a list ranking the strongest fast-food companies in China this month. The list is a top 70 (!), but here, What’s on Weibo provides an overview of the top 11 in this ranking list of fast-food restaurants in China.

Fast food has been trending on Chinese social media this week after the China Cuisine Association (综合自中国烹饪协会, CCA) issued a new ‘best brands’ report during its 23rd China Fast Fast-Food Convention.

The report by the CCA found two major trends within China’s fast-food industry.

Firstly, fast-food brands, in general, are becoming more and more popular within mainland China. The industry has seen rapid growth over the past decade, with the first half of this year already seeing a 9.4% increase compared to last year.

In the period from January to August of 2019 alone, China’s restaurant industry had a total sales revenue of 2.8 trillion yuan (355 billion US dollars) – making it one of the country’s fastest-growing industries according to Sina Finance.

Second, Chinese-style fast food brands are rising in popularity. Although KFC, McDonald’s, and Burger King still dominate the top three chart, Chinese players such as Laoxiangji (老乡鸡), Dicos (德克士), and Real Kungfu (真功夫) are becoming favorite fast-food restaurants among Chinese consumers.

On Weibo, some commenters suggest that it is inevitable for foreign players to still rule the top lists since they were the first fast-food chains to arrive in China. China’s own homegrown brands followed later and needed more time to grow, but, they predict, will only become more popular in the years to come.

Fast-food first arrived in China in the 1980s, with Kentucky Fried Chicken launching in the PRC in 1987 and McDonald’s following in 1990. The very first fast-food restaurant in China was actually not KFC, but ‘Yili’s Fast Food Shop’ (义利快餐厅), a brand established in 1906 by Scottish businessman James Neil and taken over by Chinese managers in the 1940s.

So what currently are China’s most popular fast-food chains? The list as issued by the CCA actually contains the 70 strongest fast-food companies of China.

For the scope of this article, we highlight the top-ranking 11 fast-food companies of China for you, starting with number one.

 

#1: Kentucky Fried Chicken (肯德基)

Kentucky Fried Chicken (KFC) is the major brand by Yum China (百胜中国), China’s leading restaurant company that spun off from the American Yum! Brands in 2016. Yum China has the exclusive right to operate KFC, Pizza Hut, and Taco Bell in China, and also owns the Little Sleep hotpot concept. The KFC official Weibo account almost has 2.5 million fans.

People outside of China are sometimes surprised to find that KFC is so hugely popular in the mainland. Its success story goes back to 1987, when the restaurant opened its first doors near Tiananmen Square in Beijing. Within a decade, KFC already had 100 different restaurants in China.

The question of how an American fast-food chain succeeded in becoming the number one in China, outnumbering McDonald’s, is at the center of the book KFC in China: Secret Recipe for Success. Some reasons that contribute to KFC’s success in China is the popularity of chicken in China, the chain’s management system, and the restaurant’s adaptation to local taste.

 

#2: McDonald’s (麦当劳)

Twenty-nine years ago, McDonald’s opened China’s first restaurant in Shenzhen under the name ‘Màidāngláo’ (麦当劳), a Chinese rendering of the name.

Since 2017, the restaurant’s official name change to ‘Jīn Gǒngmén’ (金拱门), literally meaning ‘Golden Arches’, made headlines both in- and outside China. The name as displayed on the restaurants, however, has always remained the same; ‘Golden Arches’ is just the formal Chinese name of the mother company.

Despite its rocky journey in China – McDonald’s has always faced strong competition within the Chinese fast food market and had to deal with a 2014 food scandal – the American fast-food chain is still popular among Chinese, with many sharing fond memories of their first McDonald’s experience.

The Weibo account now has 1,1 million fans.

The chain still has more room for growth in the PRC, and is looking at new ways to franchise on the mainland. McDonald’s is also always adapting to local tastes. The Chinese menu offers products such as Cola Chicken wings or big chicken cutlet rice bowls.

 

#3: Burger King (汉堡王)

Compared to KFC or McDonald’s, Burger King is somewhat of a newcomer to the Chinese market, but its growth is also rapid: the first restaurant in China opened in 2005, and its 1000th already opened in 2018.

China’s fast-growing middle class has helped the American brand to flourish on the mainland, as did McDonald’s former president of greater China, Peter Tan, who became Burger King’s senior vice president.

Burger King has a wide and strong social media presence in China, with various official Weibo accounts actively promoting Burger King in various cities. The accounts have a personal approach and often post jokes and funny videos.

 

#4: Home Original Chicken / Laoxiangji (老乡鸡)

Home Original Chicken currently is the most popular Chinese-style fast-food chain in the PRC. To celebrate this fact, various restaurants around the country held some promotional events this week, even giving out lunch for free in some of its 800+ locations across the country. The promotion went trending on Weibo, with the hashtag ‘Laoxiangji invited the whole country for dinner’ (#老乡鸡宴请全国#) getting 280 million views.

The short history of the restaurant goes back to 2003 when chicken breeder Shu Congxuan opened the first location in Hefei, Anhui province. The chain’s menu items look completely different from the top 3 in this list; ‘Laoxiangji’ serves some classic pork meatballs, meatballs wrapped in fried gluten, hot and sour fish, or steamed eggplant with chili and sour sauce.

A combi meal as promoted by Laoxiangji.

The ‘Laoxiangji’ Weibo account now has over 360,300 followers.

 

#5: Dicos (德克士)

Dicos, founded in 1994, is one of the biggest Chinese-style fast-food chains in the PRC. It was founded in Chengdu and serves fried chicken and different fried chicken rice bowls, among other things. It already opened its 2000th store in 2013.

Tianjin Ding Qiao Food Service owns Dicos. In a way, you could say Dicos is one of KFC’s biggest competitors in the PRC as it is also famous for its fried chicken buckets.

The restaurant’s Weibo account has over 727,000 fans. Besides promoting fried chicken dishes, the account also regularly promotes the Dicos brands’ various sweet desserts.

 

#6: Real Kungfu (真功夫)

Real Kungfu is probably the fast-food restaurant with the coolest logo – which looks like an image of Bruce Lee- and brand name here.

The restaurant is headquartered in Guangzhou and opened its first restaurant in 1990. The restaurant serves various meal sets at very reasonable prices, usually including a rice bowl, soup, boiled lettuce, and a meat main dish.

Photo of Zhen Kungfu order by Weibo user.

Weibo account @Zhengongfu has more than 188,000 followers. The account often posts about movies or series, with the chain associating itself with Chinese popular culture.

 

#7: Country Style Cooking (乡村基)

Country Style Cooking (Xiāngcūnjī, 乡村基) is originally a Chongqing restaurant that opened its first restaurant in 1996 under the name ‘Country Style Chicken’ (乡村鸡). It now has over 600 restaurants throughout China.

The restaurant’s name is literally also its theme: providing real ‘home-style’ cooking from the country to its customers. It serves some classic stir-fry dishes such as the Kung Pao Chicken (宫保鸡丁).

The brand is still relatively small on Chinese social media, having some 39000 fans on its Weibo account.

 

#8: Ajisen Ramen (味干拉面)

Ajisen Ramen is the first Japanese chain in this list, which focuses on Japanese ramen noodle soup dishes. It operates more than 700 noodle restaurants in Hong Kong and mainland China, but also has restaurants in other countries across the world.

Its history goes all the way back to 1968, but its franchise endeavors started later.

The chain has no presence on Weibo.

 

#9: Yonghe King (永和大王)

Yonghe King is another Chinese-style fast-food chain that, like Ajisen, also focuses on noodles. Its first restaurant was opened in 1995 in Shanghai.

The brand is not fully Chinese anymore, as it merged with Jollibee Foods Corporation (JFC), the biggest fast-food company in the Philippines, in 2004. Since 2016, Jollibee is 100% owner of Yonghe King.

Yonghe King’s menu is diverse, as it offers various breakfast items, meal sets with noodles or rice, and desserts. It promotes its breakfast as the perfect start of the day for busy people who have to get to work early and have no time to prepare a meal.

With almost 409,000 fans on Weibo, Yonghe King is pretty popular on Chinese social media.

 

#10: Yoshinoya (吉野家)

Yoshinoya is the second Japanese chain in this list and it is the oldest brand, going back all the way to 1899.

Although Yoshinoya is a ‘fast food’ chain because, some of the items on its menu are not as fast to eat. The restaurant is known for its beef bowls, but how about a one-person hotpot set?

Hop Hing Group, based in Hong Kong, is the licensed operator of Yoshinoya in Hong Kong and Mainland China. The restaurant has recently become a target of violence during the Hong Kong Protests, as it was labeled as being a Beijing supporter.

 

#11: Mr. Lee California Beef Noodle King (李先生加州牛肉面大王)

The Beijing brand Mr. Lee is a popular fast-food chain in mainland China that specializes in beef noodle soup. Its first store was opened in 1988.

The ‘California’ part in its time comes from the Californian Chinese-American businessman Li Beiqi (李北祺) who started the company – hence the restaurant’s name (Mr. ‘Li’ in pinyin).

Besides the beef noodle soup, the restaurant also offers rice meals, dumplings, sweets, evening snacks and more. The Mr. Lee’s Weibo account has over 55000 fans.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First time commenters, please be patient – we will have to manually approve your comment before it appears.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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