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China Marketing & Advertising

Remarkable Rebranding: Employees Confused and Angry about “58 Transport” Name Change to “Fast Dog Drivers”

Some workers at Fast Dog would’ve rather seen a cat in their company’s remarkable rebranding campaign.

Manya Koetse

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During the dog days of summer, Chinese transport company ’58 Suyun’ has made a remarkable move: they’ve rebranded under the name ‘Fast Dog Drivers’ (快狗打车). But since ‘dog’ is a derogatory term in Chinese that can mean ‘damned’ or ‘bastard,’ employees are reluctant to drive around with the new sign that marks them as ‘damned drivers.’

Chinese logistics and delivery company “58 Transport” (58 Suyun/58速运) recently changed its name to “Fast Dog Drivers” or “Fast Dog Pickup [Service]” (loose translation of Kuài gǒu dǎchē 快狗打车), but workers are not happy about the name change.

A Chinese media news report (video) shows how workers in Zhengzhou have gathered at the office to express their anger about the name change. (Video also on Youtube here).

Many drivers feel the name has a double meaning, implying that either the drivers themselves are ‘dogs’ or that the people they serve are ‘dogs,’ or that they are actually picking up dogs.

‘Dog’ in Chinese (狗 gŏu) can be used as an insult, meaning ‘damned’ or ‘cursed.’ The words gǒudàn (狗蛋, lit. ‘dog egg’) or gǒuzǎizi (狗崽子, lit. ‘dog bastard’), for example, can be translated as ‘loser’ or ‘son of a b*tch.’

But ‘dog’ also pops up in many other vulgar or derogatory terms. Gǒupì (狗屁, lit. ‘dog fart’) meaning ‘bullsh*t’ and gǒurì (狗日) meaning ‘lousy.’

Many Chinese (negative) idioms also use the word ‘dog.’ Gǒu yǎn kàn rén dī (狗眼看人低, lit. ‘dog-eye-look-people-down’)means ‘to act like a snob.’ Or gòu gǎi bù liǎo chī shǐ (狗改不了吃屎), literally ‘a dog can’t stop himself from eating shit,’ meaning ‘bad habits are hard to change.’

Some employees at the “Fast Dog Drivers” are afraid their new name might get in trouble, and refuse to have the new name sign on their minivans, asking: “Why can’t the main company just change its name, and let us carry the old name on our vans?”

The new Fast Dog sign on a delivery van.

Some drivers have even put up signs on their van, saying: “We are respectful! We are no ‘dogs’!”

One employee speaking to reporters (video) said: “If I call up a customer, am I supposed to say, ‘Hello, this is ‘Fast Dog’ [‘fast bastard’] speaking? I can’t say that! I’d be scolding myself and the company!”

“Hello this is Fast Dog speaking, I can’t say that!”

The employee further tells reporters: “Our company told us that JD.com also has a dog in its logo, yeah, but their name is still JD.com!” He says: “Just look at Tmall [e-commerce site 天猫 lit. ‘day cat’], they have a ‘cat’ [in their name] and that’s not insulting. Nobody uses ‘cat’ as a bad word, now do they, telling someone they’re a ‘cat’ doesn’t do anything, now does it?”

E-commerce companies JD.com uses a dog in its logo, whereas Tmall uses a cat in both logo and Chinese name.

On Weibo, news about the name change is also causing some surprise: “Is this for real?”, some say: “This name is so undignified!”

The name change surely is for real; ’58 Transport’ has also changed its Weibo account to ‘Fast Dog Drivers’ (@快狗打车官方微博). But the name introduction on its Weibo page has also attracted some dozen reactions saying: “Are your drivers ‘dogs’ [‘damned’]?”

Some people, however, mention the fact that one of China’s biggest search engines also has a ‘dog’ in it: Sougou (搜狗) literally means ‘searching dog.’

’58 Transport’ or ‘Fast Dog Drivers’ is a company that operates in more than 25 major cities across China. It offers services in picking up goods, moving services, and other transport services, and especially stresses the speed of delivery and quality customer services as its main company strengths.

For now, according to reports, the workers in Zhengzhou do not need to put the new name on their minivans – if they do not have them yet – until the headquarters release instructions about the future marketing strategy of the ‘Fast Dog’ company.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Marketing & Advertising

Hard Measures for Durex in China after “Vulgar” Ads

One Durex sex toy ad gave off the wrong vibrations to Chinese regulators.

Manya Koetse

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As if it wasn’t already bad enough that fewer people are having sex during COVID19 lockdowns, leading to a decline in condom sales, condoms & sex toys brand Durex is now also (again) punished for the “vulgar” contents of its advertisements in China.

News of Durex facing penalties in China became top trending on Thursday, with one Weibo hashtag page about the matter receiving over 1,2 billion views.

Durex has over three million fans on its official Weibo account (@杜蕾斯官方微博), which is known for its creative and sometimes bold posts, including spicy word jokes. Durex opened its official Weibo account in 2010.

A post by Durex published on Wednesday about the release of Apple’s super speedy new 5G iPhone, for example, just said: “5G is very fast, but you can take it slow,” adding: “Some things just can’t be quick.” The post received over 900,000 likes.

Other ads have also received much praise from Chinese netizens. One ad’s slogan just shows a condom package, saying “Becoming a father or [image of condom] – it’s all a sign of taking responsibility.”

According to various Chinese news outlets, Durex has been penalized with a 810,000 yuan ($120,400) fine for failing to adhere to China’s official advertisement guidelines, although it is not entirely clear to us at this point which fine was given for which advertisement, since the company received multiple fines for different ads over the past few years.

One fine was given to Durex Manufacturer RB & Manon Business (Shanghai) for content that was posted on e-commerce site Tmall, Global Times reports.

According to the state media outlet, “the ad used erotic words to describe in detail multiple ways to use a Durex vibrator.” The fine was already given out in July of this year, but did not make headlines until now.

(Image for reference only, not the ad in question).

In another 2019 case, the condom brand did a joint social media campaign cooperation with Chinese milk tea brand HeyTea, using the tagline “Tonight, not a drop left,” suggesting a connection between HeyTea’s creamy topping and semen.

According to China’s Advertisement Examination System (广告审查制度), there are quite some no-goes when it comes to advertising in China. Among many other things, ads are not allowed to be deceptive in any way, they cannot use superlatives, nor display any obscene, scary, violent or superstitious content.

Chinese regulators are serious about these rules. In 2015, P&G’s Crest was fined $963,000 for “false advertising”, at it promised that Crest would make your teeth whiter in “just one day.”

However, advertisement censorship can be a grey area. Any ads that “disturb public order” or “violate good customs,” for example, are also not allowed. For companies, it is not always clear when they are actually crossing a line.

On Weibo, there are also contrasting opinions on this matter. Many people, however, support Durex and enjoy their exciting ads and slogans. With the case dominating the top trending charts and discussions on social media the entire day, the latest penalty may very well be one of Durex’s most successful marketing campaigns in China thus far.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Food & Drinks

Famous Goubuli Restaurant Calls Police for Getting Roasted Online, Gets Kicked Out of Franchise Group

Goubuli Wangfujing shows how NOT to address a social media crisis.

Manya Koetse

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The well-known Goubuli Wangfujing restaurant just got a bit more famous this week. The branch, which specializes in steamed buns, is now not just known as one of Beijing’s worst-rated restaurants, but also as a business that shot itself in the foot by handling a social media crisis the wrong way.

The famous Wangfujing main branch of Goubuli Steamed Buns (狗不理包子) is caught up in a social media storm since responding to a blogger’s negative video of their restaurant by contacting the police.

The video, Goubuli’s response to it, and the following consequences have hit the top trending topic lists on Weibo today.

Goubuli, sometimes transcribed as Go Believe, is a well-known franchise brand of steamed stuffed buns (baozi) from Tianjin that was founded in 1858. The brand now has more than 80 restaurants in mainland China, 12 of them in Beijing. Since Wangfujing is one of Beijing’s most famous streets, the Wangfujing branch is popular with both foreign and Chinese visitors.

 

Gu Yue’s “Visiting the Worst-Rated Restaurant” Video

 

The social media storm started on September 8, when Weibo blogger Gu Yue (谷岳) posted a video titled “Visiting the Worst-Rated Restaurant” (“探访评分最差餐厅”). Gu Yue is a travel blogger with over 1,7 million fans on Weibo.

Gu Yue in front of Gubouli.

In the video, Gu Yue starts by explaining he chose to visit Gubouli after searching for the restaurant that receives the lowest ratings in the Beijing Wangfujing and Dongdan areas on the super-popular Chinese mobile food app Dianping.

The blogger found that, out of the 1299 listed restaurants in the area, Wangfujing Goubuli Baozi was the worst-rated place. Ironically, the brand’s name Gǒubùlǐ (狗不理) literally means ‘dogs don’t pay attention,’ which makes the name ‘Goubuli Baozi’ sound like a place with stuffed buns that even dogs would not eat.

Complaining about the service, prices, and quality of food, many Dianping users rated the restaurant with just one out of five stars.

Gu Yue then sets out to visit the restaurant himself to see if Gubouli on Wangfujing really is as bad as Dianping users say. He orders some steamed braised pork dumplings, 60 yuan ($8.7) for 8, and regular pork dumplings, 38 yuan ($5.5) for 8.

The blogger concludes that Gubouli’s dumplings are not worth the money: the dumplings are greasy, the dough is too sticky, and they do not have enough filling. Gu Yue’s video also suggests that the restaurant’s hygienic standards are not up to par, with loud coughing coming from the kitchen.

Gu Yue’s video received over 97,000 likes and thousands of responses on Weibo, with many fans praising the idea of the blogger checking out the worst-rated restaurants.

 

Goubuli’s Reaction Starts a Social Media Storm

 

The Wangfujing branch of Goubuli did not appreciate Gu Yue’s video.

In an online statement on September 11, the branch accused the blogger of spreading lies about their restaurant and harming their reputation, and demanded a public apology.

Goubuli Wangfujing called the video “vicious slander” and stated they had contacted the police in relation to the matter.

The hashtag “Wangfujing Goubuli Responds to Netizen’s Negative Video” (#王府井狗不理回应网友差评视频#) immediately went viral on Weibo, attracting some 430 million views.

Many Weibo users were outraged about the way the Goubuli branch handled the situation. “Aren’t we even allowed to say if something is tasty or not?!” many commenters wondered, with others writing: “You are harming your own reputation!”

“Let’s call the police over the quality of your food,” others suggested.

There were also many netizens who commented that some Chinese Time-Honored brands, such as Goubuli, often only survive because of their history and fame rather than actually delivering good quality to their customers.

Following the major online backlash on its statement, the restaurant soon removed their post again. But the social media storm did not end there.

On September 15, the Goubuli Group issued a statement saying that it would directly terminate its franchise cooperation with the Goubuli Wangfujing branch over the incident.

With over 280 million views on its hashtag page (#狗不理解除与王府井店加盟方合作#), news of the franchise termination blew up on Weibo.

According to the latest Weibo reports on September 15, the Wangfujing Goubuli branch was closed for business on Tuesday (#狗不理包子王府井店门店关闭#).

“This is the power of clout,” one person comments: “If it were not for the [Goubuli] restaurant’s flawed marketing department, this would not have led to their closure.”

“The restaurant has brought this on themselves. There’s nothing wrong with posting a bad review.”

Another person comments: “This is the first time I’ve seen a marketing department making something big out of something small, leading to their own closing.”

Meanwhile, blogger Gu Yue says that he was not contacted by Goubuli, nor by the police. The social media controversy has only made him more popular.

“Gue Yue single-handedly crushed this restaurant,” some say, appreciating how social media has increased the power of Chinese consumers to make or break a business.

 
Also read: Overview of the Dolce&Gabbana China Marketing Disaster Through Weibo Hashtags
 

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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