Connect with us

China Brands & Marketing

Famous Goubuli Restaurant Calls Police for Getting Roasted Online, Gets Kicked Out of Franchise Group

Goubuli Wangfujing shows how NOT to address a social media crisis.

Manya Koetse

Published

on

The well-known Goubuli Wangfujing restaurant just got a bit more famous this week. The branch, which specializes in steamed buns, is now not just known as one of Beijing’s worst-rated restaurants, but also as a business that shot itself in the foot by handling a social media crisis the wrong way.

The famous Wangfujing main branch of Goubuli Steamed Buns (狗不理包子) is caught up in a social media storm since responding to a blogger’s negative video of their restaurant by contacting the police.

The video, Goubuli’s response to it, and the following consequences have hit the top trending topic lists on Weibo today.

Goubuli, sometimes transcribed as Go Believe, is a well-known franchise brand of steamed stuffed buns (baozi) from Tianjin that was founded in 1858. The brand now has more than 80 restaurants in mainland China, 12 of them in Beijing. Since Wangfujing is one of Beijing’s most famous streets, the Wangfujing branch is popular with both foreign and Chinese visitors.

 

Gu Yue’s “Visiting the Worst-Rated Restaurant” Video

 

The social media storm started on September 8, when Weibo blogger Gu Yue (谷岳) posted a video titled “Visiting the Worst-Rated Restaurant” (“探访评分最差餐厅”). Gu Yue is a travel blogger with over 1,7 million fans on Weibo.

Gu Yue in front of Gubouli.

In the video, Gu Yue starts by explaining he chose to visit Gubouli after searching for the restaurant that receives the lowest ratings in the Beijing Wangfujing and Dongdan areas on the super-popular Chinese mobile food app Dianping.

The blogger found that, out of the 1299 listed restaurants in the area, Wangfujing Goubuli Baozi was the worst-rated place. Ironically, the brand’s name Gǒubùlǐ (狗不理) literally means ‘dogs don’t pay attention,’ which makes the name ‘Goubuli Baozi’ sound like a place with stuffed buns that even dogs would not eat.

Complaining about the service, prices, and quality of food, many Dianping users rated the restaurant with just one out of five stars.

Gu Yue then sets out to visit the restaurant himself to see if Gubouli on Wangfujing really is as bad as Dianping users say. He orders some steamed braised pork dumplings, 60 yuan ($8.7) for 8, and regular pork dumplings, 38 yuan ($5.5) for 8.

The blogger concludes that Gubouli’s dumplings are not worth the money: the dumplings are greasy, the dough is too sticky, and they do not have enough filling. Gu Yue’s video also suggests that the restaurant’s hygienic standards are not up to par, with loud coughing coming from the kitchen.

Gu Yue’s video received over 97,000 likes and thousands of responses on Weibo, with many fans praising the idea of the blogger checking out the worst-rated restaurants.

 

Goubuli’s Reaction Starts a Social Media Storm

 

The Wangfujing branch of Goubuli did not appreciate Gu Yue’s video.

In an online statement on September 11, the branch accused the blogger of spreading lies about their restaurant and harming their reputation, and demanded a public apology.

Goubuli Wangfujing called the video “vicious slander” and stated they had contacted the police in relation to the matter.

The hashtag “Wangfujing Goubuli Responds to Netizen’s Negative Video” (#王府井狗不理回应网友差评视频#) immediately went viral on Weibo, attracting some 430 million views.

Many Weibo users were outraged about the way the Goubuli branch handled the situation. “Aren’t we even allowed to say if something is tasty or not?!” many commenters wondered, with others writing: “You are harming your own reputation!”

“Let’s call the police over the quality of your food,” others suggested.

There were also many netizens who commented that some Chinese Time-Honored brands, such as Goubuli, often only survive because of their history and fame rather than actually delivering good quality to their customers.

Following the major online backlash on its statement, the restaurant soon removed their post again. But the social media storm did not end there.

On September 15, the Goubuli Group issued a statement saying that it would directly terminate its franchise cooperation with the Goubuli Wangfujing branch over the incident.

With over 280 million views on its hashtag page (#狗不理解除与王府井店加盟方合作#), news of the franchise termination blew up on Weibo.

According to the latest Weibo reports on September 15, the Wangfujing Goubuli branch was closed for business on Tuesday (#狗不理包子王府井店门店关闭#).

“This is the power of clout,” one person comments: “If it were not for the [Goubuli] restaurant’s flawed marketing department, this would not have led to their closure.”

“The restaurant has brought this on themselves. There’s nothing wrong with posting a bad review.”

Another person comments: “This is the first time I’ve seen a marketing department making something big out of something small, leading to their own closing.”

Meanwhile, blogger Gu Yue says that he was not contacted by Goubuli, nor by the police. The social media controversy has only made him more popular.

“Gue Yue single-handedly crushed this restaurant,” some say, appreciating how social media has increased the power of Chinese consumers to make or break a business.

 
Also read: Overview of the Dolce&Gabbana China Marketing Disaster Through Weibo Hashtags
 

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

Continue Reading
1 Comment

1 Comment

  1. Avatar

    jp

    September 20, 2020 at 8:09 pm

    Did eat there years ago,
    The place was packed and the food wasn’t that bad,
    but indeed overpriced AF

Leave a Reply

Your email address will not be published.

China Brands & Marketing

The Price is Not Right: Corn Controversy Takes over Chinese Social Media

It’s corn! The “6 yuan corn” debate just keeps going.

Manya Koetse

Published

on

Recently there have been fierce discussions on Chinese social media about the price of corn after e-commerce platform Oriental Selection (东方甄选) started selling ears of corn for 6 yuan ($0.80) per piece.

The controversy caught the public’s attention when the famous Kuaishou livestreamer Simba (辛巴, real name Xin Youzhi), who has labeled himself as a ‘farmer’s son,’ criticized Oriental Selection for their corn prices.

Founded in 2021, Oriental Selection is an agricultural products e-commerce platform under New Oriental Online. In its company mission statement, Oriental Selection says its intention is to “help farmers” by providing the channels to sell their high-quality agricultural goods to online consumers.

Simba suggested that Oriental Selection was being deceitful by promising to help farmers while selling their corn for a relatively high price. According to Simba, they were just scamming ordinary people by selling an ear of corn that is worth 0.70 yuan ($0.10) for 6 yuan ($0.80), and also not really helping the farmers while taking 40% of their profits.

‘Sales king’ Xin Youzhi, aka Simba, was the one who started the current corn controversy.

During one of the following livestreams, Oriental Selection’s host Dong Yuhui (董宇辉) – who also happens to be a farmer’s son – responded to the remarks and said there was a valid reason for their corn to be priced “on the high side.” Simba was talking about corn in general, including the kind being fed to animals, while this is high-quality corn that is already worth 2 yuan ($0.30) the moment it is harvested.

Despite the explanation, the issue only triggered more discussions on the right price for corn and about the fuzzy structure of the agricultural e-commerce livestreaming business.

Is it really too expensive to sell corn for 6 yuan via livestreaming?

The corn supplier, the Chinese ‘Northeast Peasant Madame’ brand (东北农嫂), is actually selling their own product for 3.6 yuan ($0.50) – is that an honest price? What amount of that price actually goes to the farmers themselves?

‘Northeast Peasant Madame’ brand (东北农嫂).

One person responding to this issue via her Tiktok channel is the young farmer Liu Meina (刘美娜), who explained that Simba’s suggested “0.70 yuan per corn” was simply unrealistic, saying since it does not take the entire production process into account, including maintenance, packaging, transportation, and delivery.

Another factor mentioned by netizens is the entertainment value added to e-commerce by livestreaming channels. Earlier this year, Oriental Selection’s host Dong Yuhui and his colleagues became an online hit for adding an educational component to their livestreaming sessions.

These hosts were actually previously teachers at New Oriental. Facing a crackdown on China’s after-school tutoring, the company ventured into different business industries and let these former teachers go online to sell anything from peaches to shrimp via livestreaming, teaching some English while doing so (read more here). So this additional value of livestream hosts entertaining and educating their viewers should also be taken into account when debating the price of corn. Some call it “Dong Yuhui Premium” (“董宇辉溢价”).

Dong Yuhui (董宇辉) is one of the livestreamers that have turned New Oriental’s e-commerce into a viral hit.

In light of all the online discussions and controversy, netizens discovered that Oriental Selection is currently no longer selling corn (#东方甄选回应下架玉米#), which also became a trending topic on Weibo on September 29.

But the corn controversy does not end here. On September 28, Chinese netizens discovered that corn by the ‘Northeast Peasant Madame’ brand (东北农嫂) was being sold for no less than 8.5 yuan ($1.2) at the Pangdonglai supermarket chain (胖东来), going well beyond the price of Oriental Selection.

Trying to avoid a marketing crisis, the Pangdonglai chain quickly recalled its corn, stating there had been an issue with the supply price that led to its final store price becoming too high. That topic received over 160 million views on Weibo on Friday (#胖东来召回8.5元玉米#).

Behind all these online discussions are consumer frustrations about an untransparent market where the field of agricultural products has become more crowded and with more people taking a share, including retailers, e-commerce platforms, and livestreaming apps. Moreover, they often say they are “helping farmers” while they are actually just making money themselves.

One Weibo user commented: “Currently, ‘helping farmers’ is completely different from the original intention of ‘helping farmers.’ Right now, it’s not about helping farmers anymore, but about helping the companies who have made agricultural products their business.”

“I bought a corn at a street shop today for 4 yuan ($0.55),” one Weibo blogger wrote: “It was big, sweet, and juicy, the quality was good and it was tasty – and people are still making money off of it. So yes, 6 yuan for a corn is certainly too expensive.”

By Manya Koetse 

 

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our weekly newsletter and get access to our latest articles:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Continue Reading

China Brands & Marketing

How Made-in-China ‘Magical’ Winter Essentials Are Keeping Europeans Warm Amid Energy Crisis

Chinese manufacturers of heating equipment are the “invisible champions” of Europe’s energy crisis.

Manya Koetse

Published

on

Chinese companies are profiting from Europe’s energy crisis. Made-in-China electric blankets, electric kettles, sleeping bags, and hot water bottles are flying off the shelves and Chinese factories are working around the clock to meet the demand of European consumers.

“Chinese Electric Blankets Are the Magic Weapon Keeping Europeans Warm This Winter” (#中国电热毯成欧洲人今冬御寒神器#) and “Explosive Sales of Chinese Electric Blankets to Europeans” (#欧洲人买爆中国电热毯#) are among the popular hashtags discussed on Chinese social media this week in light of Europe’s ongoing energy crisis.

Chinese companies are seeing booming sales of winter essentials recently. Since Russia’s invasion of Ukraine, Europe is dealing with an energy crisis. Households and businesses across Europe are feeling the pinch: the shortage of natural gas has led to sky-high prices for heating and electricity. The explosions and subsequent gas leaks that occurred on the Nord Stream natural gas pipelines on September 26 have only made prospects bleaker.

Looking for creative ways to stay warm and reduce energy bills, made-in-China products are in high demand among European consumers, and Chinese factories are scaling up their production to meet the growing demand.

According to Toutiao News, some manufacturers in Dongguan are seeing the highest sales numbers in half a decade; sales volumes have tripled compared to the same period last year. This requires the factory workers to work in shifts of three so the production can continue around the clock.

Electric blankets are especially popular as they are relatively affordable and more cost-effective as they require less electricity to run compared to electric heaters. Chinese electric blankets are generally cheaper than local options.

Chinese media describe Chinese electric blankets as the ‘magical weapons to defend against the cold’ (“御寒神器”).

The word shénqì (神器), meaning ‘magical tool’ or ‘magical weapon’, is often used to refer to products or objects that provide a simple or smart solution to a pressing problem, such as these paint buckets that became a viral hit during Spring festival travel season; this ‘magical’ device to prevent grannies from dancing underneath your window; or this gadget to take revenge on a noisy neighbor.

 

“Now there’s even a joke saying the Yiwu electric blanket sellers are the ones who sabotaged the Nord Stream pipelines.”

 

Besides electric blankets, other made-in-China ‘magical weapons’ that have become popular amongst European consumers include electric kettles, wearable sleeping bags, thermal underwear, and hot water bottles.

Electronic knee warmer.

As this topic of Chinese winter products “taking over Europe” recently became a hot topic on Chinese social media, some people commented on how the prices for these products were much higher in Europe than in China.

In Europe, a simple rubber hot water bottle is usually sold for around ten euros ($10) while the exact same products are sold for around five to ten yuan ($0.70-$1.5) in China.

In this way, the European energy crisis turns out to be a lucrative one for Chinese businesses. Some bigger companies also manufacturing electric blankets saw their stock prices rise.

One joke circulating on Chinese social media suggests that Chinese electric blanket sellers from manufacturing cities such as Yiwu are the ones who sabotaged the North Stream pipes.

“I never expected China to get part of the profits,” one popular comment said, with the following comment saying: “Thanks to the silly Europeans for making a contribution to our economy!”

“I heard they’re even looking [to buy] our Chinese birthday candles, they’ve gone mad,” one Weibo user wrote, while others jokingly wrote: “We’re the real winners.”

In light of the run on electric blankets, Chinese netizens also came up with some alternative suggestions to stay warm.

“It would be better if they’d wear long underwear pants,” one commenter suggests, while others say that people could just “make love to generate electricity.”

“Use a hot-water bottle and drink lots of hot water,” some write, while others recommend European consumers to buy more hand warmers.

Hand warmer sold on Taobao for 128 yuan ($18).

“I suggest them to buy our Xinjiang cotton quilts, they are sustainable and you can save on energy,” one Weibo user wrote in reference to last year’s Xinjiang cotton boycott.

One Weibo user drew their own conclusion in light of the current developments: “I think we could safely say that the world can do without Russians, but we’ll always need China.”

By Manya Koetse with contributions by Miranda Barnes

 

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our weekly newsletter and get access to our latest articles:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Continue Reading
Advertisement
Advertisement

Facebook

Contribute

Got any tips? Or want to become a contributor or intern at What's on Weibo? Email us as at info@whatsonweibo.com.
Advertisement

Become a member

Get the story behind the hashtag. Subscribe to What's on Weibo here to receive our weekly newsletter and get access to our latest articles.    

Support What’s on Weibo

What's on Weibo is 100% independent. Will you support us? Your support means we can remain independent and keep reporting on the latest China trends. Every contribution, however big or small, powers our website. Support us from as little as $1 here.

Popular Reads