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Overview of the Dolce&Gabbana China Marketing Disaster Through Weibo Hashtags

The D&G China marketing crisis in hashtags.

Manya Koetse

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The controversies surrounding Italian fashion brand D&G in China have been dominating Weibo’s top trending lists this week. Because it’s a somewhat messy affair, we’ll explain the story hashtag by hashtag.

November of 2018 will go down in Dolce & Gabbana history for the China marketing nightmare that has been unfolding over the recent days.

The Italian fashion house, that has been founded in 1985 by designers Domenico Dolce and Stefano Gabbana, is now facing consumer outrage and backlash on Chinese social media. Chinese e-commerce sites have removed Dolce & Gabbana products and Chinese netizens are posting photos of empty D&G stores.

An overview of what has happened over the past week through Weibo hashtags:

 
SUNDAY, NOVEMBER 18

“DG LOVES CHINA” #DG爱中国#

15,7 MILLION VIEWS – On Sunday, November 18, Dolce & Gabbana posted three videos to social media in a series titled “Eating With Chopsticks” in light of its “DG Loves China” campaign, promoting its upcoming big fashion show in Shanghai that would take place on Wednesday, November 21st.

The brand had been doing quite well in China in the month before. The Digital Crew website wrote in October that D&G had “hit the nail on the right spot” with their recent move to cast Chinese celebrity Dilraba Dilmurat and Chinese stylist Han Huohuo at their Milan fashion show catwalk, receiving praise from Chinese netizens.

Its new video campaign, however, was not received with praise. The videos feature a Chinese-looking model dressed in D&G clothes using chopsticks to eat Italian dishes such as pizza, cannoli, and spaghetti. Unsuccessful at clumsily trying to eat these dishes, a male Chinese voice-over in the video then suggests things such as that the cannoli might be “too big” for the lady, and that she could try by digging in and eating smaller pieces with her chopsticks.

(Watch all clips here on Youtube and judge for yourself.)

The clips were not much appreciated for various reasons. Some Chinese netizens thought the campaign was making fun of Chinese chopsticks, others thought the comment of the Italian bread being “too big” for the Chinese model had a sexist undertone.

Subtitles: “This is perhaps too big for you?” Netizen’s comment: “Seriously?!”

“A disgusting campaign,” some called it.

Meanwhile, English-language media wrote that Dolce & Gabbana’s latest campaign was called “racism” by Chinese. Although the ad was indeed called racist by some Chinese on Weibo, the majority of commenters were mainly upset about the portrayal of chopsticks in the series. The hashtag “D&G Ad” (#DG广告#) received 170 million views.

 
WEDNESDAY, NOVEMBER 23

“D&G SUSPECTED OF INSULTING CHINA” #DG涉嫌辱华#

410 MILLION VIEWS – The social media storm snowballed out of control after screenshots of comments attributed to fashion designer Stefano Gabbana went viral on Wednesday, also being reposted by major Chinese state media accounts such as Global Times.

Various Instagram screenshots showed how, from the account of Stefano Gabbana, statements were made about China being a “shit country” and other derogatory remarks.

The screenshots were posted by Instagram user Michaela Phuong Thanh Tranova (@michaelatranova), a fashion business student, although it is still unclear why this Instagram user would have a private Instagram conversation with Stefano Gabbana and whether or not they are acquainted.

The statements went viral on Chinese social media, where they led to waves of criticism and anger, with people defending China and calling for a boycott of D&G.

Amid the allegations, the designer on Wednesday said that his Instagram account had been hacked and posted an image with the words “NOT ME” written across one of Tranova’s screenshots. The company similarly claimed to have been hacked in a statement posted on its official Instagram page. “We have nothing but respect for China and the people of China,” the statement read.

 
WEDNESDAY, NOVEMBER 21

“DG BIG SHOW CANCELED” #DG大秀取消#

820 MILLION VIEWS – Later on Wednesday, the D&G issue hit the topic trending lists on Weibo, when it was announced that the big Shanghai fashion show was called off.

According to Jing Daily, it was China’s Cultural and Tourism Department that ordered Dolce & Gabbana to cancel the event, just a few hours before it was scheduled to take place and amid reports that Chinese celebrities were canceling their attendance at the show for the fact that the brand was “insulting to China” (辱华).

Photos of an empty D&G fashion show scene were posted on Weibo.

The official D&G account did not mention the reason for the cancelation, nor who ordered it, but just wrote on Weibo: “The fashion show that was planned on November 21st at 20.00 has been rescheduled due to circumstances, we deeply regret any inconvenience caused.”

By now, the online anger about D&G insulting China through its ad and Gabbana’s statements had grown so big, that most people simply wished for the Italian fashion house to “get lost.”

 
FRIDAY, NOVEMBER 23

“DG USES CHINESE TO APOLOGIZE” #DG用中文道歉#

360 MILLION VIEWS – On Friday afternoon, China time, Dolce and Gabbana released an apology video on its official Weibo account. The video shows Domenico Dolce and Stefano Gabbana sitting at a table with grave expressions on their face (see embedded Tweet below).

The two speak in Italian as they say that they “feel very grieved” over what their “statements and actions” have brought about “for Chinese people and their country” over the past few days, and that they hope they can be forgiven for their “misunderstanding of [Chinese] culture.”

They end the video by apologizing in Chinese, saying “duibuqi“.

Before midnight, the video had received more than 166,000 comments and more than half a million shares. Over 100,000 people ‘liked’ the post.

Among the most popular comments, there were those inquiring if Gabbana’s Instagram had been hacked or not, since the video does not mention it. “Were you hacked or not, because if you weren’t, then I won’t accept your apology,” one of the most popular comments said.

 
FRIDAY, NOVEMBER 23

“Requesting D&G Money Back” #DG柜姐回应退预存金#

160 MILLION VIEWS – Meanwhile, a screenshot of a WeChat conversation between a customer seeking a refund and a representative from Dolce & Gabbana Hangzhou also has gone viral on Chinese social media, ending up in the top ten charts of the day.

The screenshots show that the woman demands back a deposit she paid D&G of 2400 yuan ($346), saying she no longer wants to wear the brand for fear people would “throw sh*t at her.”

D&G Hangzhou then responded to the issue, saying that they would not refund money because of this “temporary crisis.”

“A temporary storm can also turn into a permanent one,” some commenters said.

Whether or not this “temporary” storm will indeed turn into a serious long-term China marketing crisis for D&G is yet to be seen. In the past, Daimler China also found itself at the center of a social media storm in China after using a Dalai Lama quote in its advertisement in March of this year (listen to this BBC news fragment here), which seemingly had little consequences for the brand, as it is still expanding in China.

The Lotte group also faced serious backlash in China in light of the THAAD crisis. The Lotte boycott of 2017 in the end turned out to be critical for the brand’s presence in China, with the group losing $46 million every quarter due to the China situation.

By Manya Koetse, with contributions from Miranda Barnes

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Fashion & Beauty

Turning Drinks into Fashion – Chinese Designer Yang Yang Personifies Popular Beverages

Personified beverage fashion – trending because it’s cool.

Manya Koetse

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Every now and then there are posts on Weibo that just seem to keep on making their rounds. The ‘beverage fashion’ drawings collection by Yang Yang (杨杨) is one of these posts, first popping up on Chinese social media in June of this year.

Yang Yang is a 28-year-old designer from Anhui, who started drawing when she was 13 years old. She has been active in the fashion business for eight years now and has become popular on Kuaishou, China’s popular short video and live-streaming app.

If Coca Cola were a fashionista, what would she look like? In the eyes of Yang Yang, this would be her:

Drawing by Yang Yang (画师杨杨).

Wahaha (哇哈哈) purified water, produced by the largest beverage company in China, is personified here:

Drawing by Yang Yang (画师杨杨).

Energy drink brand Red Bull China, a Sino-foreign joint venture company, uses different colors than cans in the US or Europe.

Drawing by Yang Yang (画师杨杨).

One particularly striking illustration by Yang Yang is that of Nongfu icea tea drink Cha π (茶兀).

Nongfu Spring, one of the most common brands of bottled water in China, suddenly seems very trendy now.

This is the fashion version of Sea Crystal Lemon, known for its bright blue and yellow.

Following the various Weibo posts that are making their rounds with the illustrations by Yang Yang, more drawings seem to have been added later via other channels, including that of Pepsi, Wong Lo Kat, and Snow Beer.

Drawing by Yang Yang (画师杨杨).

Drawing by Yang Yang (画师杨杨).

Drawing by Yang Yang (画师杨杨).

Although Yang Yang’s designs have gone viral this year, it is not known if they will have a chance to be turned into wearable fashion. As for Yang, she says she was just “playing around” to keep a creative mind.

Also read: From Stay-at-Home Dad to Fashion Designer – ‘Super Dad’ Rises to Fame

By Manya Koetse

Sources:
https://k.sina.com.cn/article_1872762823_p6fa017c702700xosj.html
https://new.qq.com/rain/a/20190619A0POST

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©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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China Fashion & Beauty

The Mulan Makeup Challenge: Traditional Chinese Makeup Goes Trending

Recreating the Mulan make-up look was the biggest beauty challenge on Chinese social media this July.

Manya Koetse

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Will traditional Chinese make-up make a comeback because of Disney’s Mulan?

Since Disney released the official trailer for its live-action Mulan movie earlier this month, Mulan is recurringly appearing in the top trending lists on Chinese social media.

Among all the different topics relating to the upcoming Mulan movie, the Mulan make-up challenge is one that jumps out this month.

The Disney live-action trailer showed a scene in which Mulan, played by Chinese American actress Crystal Liu Fei (刘亦菲), has a full face of betrothal makeup. The original animated Disney movie also features a full makeup Mulan.

Although there was also online criticism of the ‘exaggerated’ makeup, there are many people who appreciate Mulan’s colorful makeup look.

On Weibo, many showed off their skills in copying Mulan’s makeup look this month.

By now, the hashtags “Mulan Makeup Imitation” (#花木兰仿妆#) and “Mulan Makeup Imitation Contest” (#花木兰仿妆大赛#) have attracted over 300 million views.

Makeup such as lipstick has been used in China as far back as two or three thousand years ago.

Makeup vlogger Emma Zhou explains more about Tang Dynasty (618-907) makeup customs here; the skin would be whitened with rice flower, followed by the application of ‘blush’ (pigment of strong-colored flowers) to the cheeks and eyes in a round shape, to emphasize the roundness of the face.

A floral-like decoration would be placed in between the eyebrows.

The yellow forehead, as can be seen in the live-action Mulan, is also known as “Buddha’s makeup,” and was especially popular among ladies during the Tang Dynasty. A yellow aura on the forehead was believed to be auspicious (Schafer 1956, 419).

Although contemporary Chinese makeup trends are much different than those depicted in Mulan, traditional makeup seems to make somewhat of a come-back because of the Disney movie, with hundreds of Chinese netizens imitating the look.

Beauty bloggers such as Nico (@黎千千Nico, image below) receive much praise from Weibo users for their makeup look. Nico wrote: “I even opened the door for the delivery guy this way!”

It is not just girls imitating the look; there are also some boys showing off their Mulan makeup.

Although many still find the Mulan makeup look exaggerated and even “laughable,” there are also those who think it looks really “cool” – of course, depending on whether or not the application is successful.

Want to try it out for yourself? There are various amateur tutorials available on Youtube (in Chinese), such as here, here, or here.

The Mulan make-up hype will probably continue in 2020; the Mulan movie will come out in late March.

To read more about Mulan, please see our latest feature article on Mulan here.

By Manya Koetse

References

Schafer, Edward H. 1956. “The Early History of Lead Pigments and Cosmetics in China.” T’oung Pao, Second Series, 44, no. 4/5: 413-38. http://www.jstor.org/stable/4527434.

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©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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