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Making China’s Healthcare More Mobile: Wuxi Launches ‘Smart Medical App’

The Wuxi Medical App makes Chinese health care more digital.

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With the trial launch of the Wuxi Smart Medical app [无锡智医APP], patients of eight different Wuxi hospitals can now experiment with navigating their healthcare through mobile.

In late October, the Wuxi Municipal Health Planning Commission launched a trial version of the so-called “Wuxi Smart Medical App” [无锡智医APP] in cooperation with eight hospitals in the city of Wuxi, Jiangsu province – a city with a population of more than six million people.

The app is meant to make the navigation of health services more convenient for both patients and people who work in the medical sector.

According to Wuxi Daily, one of the reasons why the app was designed is to alleviate the widespread problem of long queues at local hospitals.

Especially in China’s bigger cities, many patients have to wait in line for hours or sometimes even days before they can register for an appointment (a process known as guàhào 挂号), and receive medical treatment.

With the free app, users can now efficiently register for a doctor’s appointment at one of the eight cooperating hospitals through their mobile phone, without having to stand in line at the hospital. The app also allows patients to see and pay for their medical bills, check medical information, and see their examination results.

“When I needed medical consultation or treatment, I never knew what department or doctor I had to queue for,” Liu Xingyu (刘星宇), director of the Information Department of the Municipal Health Planning Commission, tells Wuxi Daily: “I was not the only one facing this problem. But with the app, patients can now insert a type of medical issue, their symptoms, etc., and the app will recommend the [relevant] department.”

To get insights into examination results, patients using the app no longer have to spend entire afternoons waiting in the hospital. The app stores all examination results going back one year.

As for the payment of medical fees, the app provides users with a self-service payment option. By following a few steps, people can pay their medical bills on their phone through Alipay.

The Wuxi app is a new app, but the idea of bringing China’s digitalization into the health care system is not new. As reported by Technode, Tencent already launched WeChat Intelligent Healthcare (微信智慧医疗) in 2014, a platform that allows users to do things such as book appointments, make payments, and more, at hospitals and other medical facilities through WeChat public accounts.

China’s healthcare system has also become more digitalized through options offered by some hospitals in China for people with a relatively high score on their Sesame Credit to receive certain ‘perks’, such as being able to skip lines, or use wheelchairs without paying deposits. (For more about Sesame Credit, an opt-in commercial credit programme by Ant Financial (Alipay), also see this article).

Perhaps Wuxi’s trial app will lead the way for other hospitals in China to become more mobile-focused. For now, the Android version of the Wuxi app is available on Huawei and Xiaomi app stores. The iOS version is expected to be available in the Apple Store soon, as is the added option to pay for medical bills through WeChat.

By Gabi Verberg, with contributions by Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

Gabi Verberg is a Business graduate from the University of Amsterdam who has worked and studied in Shanghai and Beijing. She now lives in Amsterdam and works as a part-time translator, with a particular interest in Chinese modern culture and politics.

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1 Comment

  1. Hans van Dijk

    November 2, 2018 at 12:36 am

    I know Wuxi as frontrunner in health care. But I don’t think this APP will solve the problem. The mismatch between hospital capacity and number of patients (90% with simple medical problems) can only be solved by thourough reform of the system. I know experiences in Fujian and there we pilots in Beijing and other cities for booking online. Very limited effect.

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China Digital

Will Weibo Become 30% State-Media Owned?

Alibaba is allegedly ready to give up its Weibo shares to SMG.

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Bloomberg recently reported that Chinese e-commerce giant Alibaba is preparing to sell its 30% stake in social media platform Weibo. According to people familiar with the matter, Alibaba is negotiating with the state-owned Shanghai Media Group (SMG).

News about Alibaba planning to sell all of its Weibo shares has triggered some online discussions on the Chinese social media platform. Bloomberg was the first to report that the Chinese e-commerce and IT enterprise is talking to the state-owned Shanghai Media Group (SMG) to sell all of its 30% stake in Weibo.

According to Bloomberg, the move relates to regulators wanting to curb the influence of Chinese tech giants in the media sphere. The Bloomberg article claims that SMG, as one of China’s largest state-owned media and cultural conglomerates, stands a higher chance of gaining the approval of Chinese authorities than a private acquirer.

SMG is a large state-owned enterprise with over a dozen TV and radio stations, many newspapers and magazines, various drama & film production and distribution businesses, and more. The company has a major media influence, not only in Shanghai but throughout the country.

According to Weibo’s 2020 annual reports, New Wave held a 45% stake in Weibo, followed by Alibaba with its 30%. New Wave is the holding company by Weibo chairman Charles Chao.

“Weibo will change into another channel for SMG,” some Weibo users predict, with others also sharing their fear that Weibo would become more and more like a platform for official media (“微博现在越来越官方化”).

“This would be a big milestone in the crumbling of Alibaba’s media empire,” another commenter wrote. Some wonder if the developments have more to do with Weibo as a platform, or with Alibaba and its media influence.

In March of 2021, the Wall Street Journal already reported that the Chinese government asked the Alibaba Group to dispose of its media assets due to concerns over the company’s influence in the sensitive media sphere.

“When Alibaba exits and state-owned capital enters, Weibo is expected to magnificently transform into a ‘state-owned enterprise’,” another Weibo user wrote.

Although some commenters worry that Weibo will change for the worse and that there will be more censorship, others see a sunnier future for the social media platform: “It would be good for Weibo to be ‘state-owned’ so that it won’t be controlled by capital to influence public opinion anymore.”

Chinese tech site 36kr also reported about the issue on January 1st, but neither Weibo nor Alibaba or SGM have officially responded yet.

By Manya Koetse

With contributions by Miranda Barnes.

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Celebs

China’s Livestreaming Queen Viya Goes Viral for Fraud and Fines, Ordered to Pay $210 Million

Viya, the Queen of Taobao, is under fire for tax evasion.

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Viya, one of China’s most well-known and successful live streamers, is trending today for allegedly committing tax fraud by deliberately providing false information and concealing personal income.

The ‘Taobao queen’ Viya (薇娅, real name Huang Wei 黄薇) reportedly committed tax fraud from 2019 to 2020, during which she evaded some 643 million yuan ($100 million) in taxes and also failed to pay an additional 60 million yuan ($9.4 million) in taxes.

The Hangzhou Tax Administration Office reportedly ordered Viya to pay an amount of over 1.3 billion yuan ($210 million) in taxes, late payment fees, and other fines. On Monday, a hashtag related to the issue had garnered over 600 million views on Weibo (#薇娅偷逃税被追缴并处罚款13.41亿元#).

Viya made headlines in English-language media earlier this year when she participated in a promotional event for Single’s Day on October 20th and managed to sell 20 billion yuan ($3.1 billion) in merchandise in just one live streaming session together with e-commerce superstar Lipstick King.

China has a booming livestreaming e-commerce market, and Viya is one of the top influencers to have joined the thriving online sales industry years ago. When the e-commerce platform Taobao started their Taobao Live initiative (mixing online sales with livestreams), Viya became one of their top sellers as millions of viewers starting joining her channel every single day (she livestreams daily at 7.30 pm).

With news about Viya’s tax fraud practices and enormous fines going viral on Chinese social media, many are attacking the top influencer, as her tax fraud case seems to be even bigger than that of Chinese actress Fan Bingbing (范冰冰).

Chinese actress Fan Bingbing went “missing” for months back in 2018 when she was at the center of a tax evasion scandal. The actress was ordered to pay taxes and fines worth hundreds of millions of yuan over tax evasion. The famous actress eventually paid approximately $128,5 million in taxes and fines, less than Viya was ordered to pay this month.

Like Fan Bingbing, Viya will also not be held criminally liable if the total amount is paid in time. This was the first time for the e-commerce star to be “administratively punished” for tax evasion.

Around 5pm on Monday, Viya posted a public apology on her Weibo account, saying she takes on full responsibility for the errors she made: “I was wrong, and I will bear all the consequences for my mistakes. I’m so sorry!”

It is not clear if she will still do her daily live stream later today and how this news will impact Viya’s future career.

Update: Vaya’s live stream was canceled.

Update 2: Vaya’s husband also issued an apology on Weibo.

Update 3: Taobao has suspended or ‘frozen’ (“冻结”) Vaya’s livestreaming channel. Her Taobao store is still online.

By Manya Koetse

With contributions by Miranda Barnes.

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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