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Secret Tests Expose That Beijing’s Five-Star Luxury Hotels Do Not Change Bed Sheets

Secret tests run by a review organization have exposed how Beijing’s top-notch hotels do not change their bed sheets or clean their toilet seats. The report has caused a great commotion on Chinese social media, where it has become the talk of the day.

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Secret tests run by a review organization have exposed how Beijing’s top-notch hotels do not change their bed sheets or clean their toilet seats. The report has caused great commotion on Chinese social media, where it has become the talk of the day.

An online report by an assessment organization has exposed how some of Beijing’s 5-star luxury hotels do not change their bed sheets or clean the toilet seats after guests check out. The tests concern the renowned hotel chains Hilton, the W, Intercontinental, Marriot, and Shangri-La.

The tests were done by a company named ‘Better Choice, Better Life’ (literally ‘Blueberry Testing’ 蓝莓评测), which has over 60,500 followers on their Weibo account.

In a video released online on September 4, the research team says:

“As a review organization, we’ve found some unexpected results in a test which triggers a horrible assumption. We’ve seen messes of different industries in our tests. However, none of them have shocked us like this. The test result may lead to serious debate. But everyone deserves the truth, which is why we decided to release it.”

The video shows how members of the team check into several top hotels and mark their room’s sheets, quilt covers, toilets, and bathtubs with fluorescence stamps that can only be detected through a UV torch. These stamps will be removed when their surface is washed or gently wiped.

After messing up the room a bit, they then check out the next day and let other team members book exactly the same room after them to see if the bed linens and other room items are properly cleaned after guests leave.

The team found that in most cases, the pillow case, bed sheets, and/or quilt covers still had the same stamps on them, meaning that their linens were not only unwashed, but also were not changed at all.

They also found their marks had not been wiped off the toilet covers and toilet seats – which were not even touched after the check-out of the previous guests. They also found that the drinking glasses in the bathroom were left untouched by the hotel cleaners.

The team concluded that Beijing’s Hilton, Sanlitun Intercontinental, and W Hotel did not change their bed sheets after previous guests had departed and new guests had arrived. The JW Marriott Beijing did change the bed sheets and quilt cover, but not the pillow cases. Shangri-La changed all the bed linen except for one pillow case.

None of the hotels were found to have cleaned the bathtubs, nor the toilets, and all of them greatly lacked in their hygiene and service quality.

The standard room prices for the hotels vary between approximately US$200 and US$400 per night; all are over 2000 RMB.

Under hashtags such as “5-Star Hotels Do Not Change Their Bed Sheets” (#五星酒店不换床单#), the report has become a big topic of debate on Chinese social media.

“Knowing they don’t even change the water glasses, are you still willing to stay at these ‘luxurious’ hotels?”, some netizens wondered.

“We should set up an independent network of hotel guests,” one commenter suggested: “And leave hidden marks for each other so the next guest can check whether or not the room is clean.”

Some people write that they are not surprised by the outcome of the tests, saying they often bring their own sheets or pillows to hotels for this reason.

In response to the controversy, the Beijing Tourism Association held an official meeting with the management of the concerning hotels on the morning of September 5.

In an announcement on Weibo, they stated that they asked the hotels for clarification about the controversy, and required them to face up to their company’s problems and to actively solve these issues and improve their quality of service.

The Beijing Tourism Association also stated that they would increase the supervision of these hotels, and would implement a strict inspection of their hygiene standards and service quality.

By Miranda Barnes & Manya Koetse

©2017 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Miranda Barnes is a Chinese blogger and part-time translator with a strong interest in Chinese media and culture. Born in Shenyang, she used to work and live in Beijing and is now based in London. On www.abearandapig.com she shares news of her travels around Europe and Asia with her husband.

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China Digital

From Teacher to Livestreamer: Ecommerce Move is Game Changer for China’s New Oriental Education

New Oriental is going from classroom to e-commerce. Online shopping has never been more educational.

Manya Koetse

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After laying off 60,000 staff last year, Chinese private education company New Oriental is now offering unexpected new employment opportunities for teachers in the livestream market. Changing e-commerce channels into virtual classrooms, New Oriental has hit the sweet spot with Chinese netizens.

Last year, an unprecedented crackdown on China’s private education sector left many teachers unemployed and worried about their future.

China’s so-called ‘double reduction’ (双减) policy was announced in August of 2021 and targeted “excessive homework” and off-campus tutoring for students in the mandatory nine-year education system. The new regulations imposed strict sanctions on existing private education institutions, forcing them to register as non-profit organizations. Foreign investment in the private tutoring sector was also banned.

One of the companies that was hit particularly hard by this policy is New Oriental (新东方), the largest provider of private educational services in China. Following the crackdown, the company suffered huge losses and dismissed 60,000 employees.

Facing the new regulations, including the ban on for-profit tutoring in subjects on the school curriculum, New Oriental tried to keep its head above water by exploring new markets and ideas within the private education sector. For example, the company launched a special program to train parents on how to tutor their K-12 children themselves. New Oriental called it their “excellent parenting” (优质父母) training class.

Now, nearly a year later, another initiative by New Oriental has become an online hit. Inspired by the success of livestream e-commerce in China, the tutoring company started its own livestream channels. Although New Oriental already introduced its e-commerce business in late 2021, with founder Yu Minhong (俞敏洪) sometimes hosting the sessions himself, it had not been as much of an online success until it recently introduced bilingual livestream e-commerce sessions.

Now, tutors-turned-sellers are teaching viewers English – or sometimes other subjects – while selling (agricultural) products via the Douyin app. Whether they are selling fruit, rice, or even shrimp, New Oriental’s livestream hosts are grabbing every opportunity to teach their viewers a new word or concept, often using a whiteboard to introduce new vocabulary.

Whatever they’re selling, New Oriental’s livestream hosts make sure it’s educational.

One reason for New Oriental becoming a viral hit is because of Dong Yuhui (董宇辉), who is one of the experienced teachers now selling products online. Dong’s bilingual livestreams are particularly successful among viewers because of his enthusiasm, fluency in English, witty jokes, personal stories, and talent for singing.

Teacher Dong recently had a breakthrough moment with his June 10th livestream, during which he sold bags of rice using English. He has since attracted over nine million viewers. While thanking all viewers for their support in a recent Weibo post, Dong described himself as a “ordinary peasant boy.”

Dong Yuhui (董宇辉) is one of the livestreamers that have turned New Oriental’s e-commerce into a viral hit.

Besides Dong, there are also other popular hosts. English teachers Ming Ming, Yoyo, and Dun Dun are all loved by viewers for their charm and wit.

Although various kinds of social e-commerce categories are particularly popular in China, this new phenomenon of combining education + e-commerce + livestream is appreciated by many netizens who like to learn something while being entertained and perhaps also buying something. “I don’t know whether to place an order or to make notes,” has become a popular comment. Another commenter said: “As a kid I took your class, and now I buy your goods.”

Others say that they like the calm way in which the livestreams are presented, posing a stark contrast to other livestreams where the hosts are hyping up products and urging people to buy fast and buy more.

On June 15th, news came out that New Oriental’s stocks had surged by more than 25% following its livestreaming success.

Although some Weibo users predict that this is just a temporary trend, others think that the educational livestream model is here to stay: “New Oriental really started a new business venture, and I’m learning a lot through their livestream sessions.”

By Manya Koetse
With contributions by Miranda Barnes

Image via Weibo

Read related article: China’s Crackdown on Tutoring Schools: Concerned Parents and Teachers on Weibo

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China Books & Literature

Why Is Kindle Leaving China?

Many netizens are not happy over Kindle exiting the Chinese market: “We never know when the online services we use suddenly stop working.”

Manya Koetse

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Amazon announced on Thursday that it has stopped supplying retailers in China with its Kindle e-readers and that it will discontinue its Kindle e-bookstore in the Chinese market on June 30, 2023.

Amazon announced its Kindle exit in a statement on its official WeChat account, saying it was because of a shift in the strategic focus of its company’s operations.

For Chinese customers who have purchased e-books through Kindle, they will be able to continue downloading them until June 30 of 2024. Customers who would rather return the Kindle devices they bought in 2022 can get a refund.

On Weibo, the hashtags “Kindle Will Be Discontinued in China Next Year” (#Kindle中国明年停止电子书运营#) and “Why Wasn’t Kindle Able to Make It in China?” (#为什么Kindle在中国活不下去#) were hot topics on Thursday and Friday.

Some commenters said they were upset about Kindle being discontinued in China: “Why why why!! I really like Kindle and their e-bookstore, I check for interesting and new books on sale on a weekly basis. Which e-reader and e-bookstore are suitable substitutes?”

“Zhangyue, Hisense, Huawei, Onyx Boox, Tencent, Readmoo,.. there are actually a lot of brands,” one person responded, but some others said they still preferred Kindle.

“What do I do with my Kindle now? Just use it to cover my noodles?”

In 2021, Amazon’s Kindle was among the most popular e-book brands in China. Besides Amazon’s Kindle, China’s most popular e-reader brands include Onyx Boox, iFlytech, Zhangyue, Xiaomi, Hanvon, Tencent, Boyue, Obook, and Sony (see list).

Some commenters wrote that they understand that companies such as Amazon have to make some tough choices after facing pandemic-related setbacks in China, while there were also many netizens who blamed Kindle’s China exit on Chinese consumers illegally downloading pirated books instead of buying them at the Kindle store.

Others said that Kindle e-bookstore prices were often about the same as paper book prices, making the latter more appealing to people who like to read, especially if they also like to make notes in their books. In other words, they say the Kindle e-bookstore is simply too expensive for the Chinese market, where consumers can find many other options, both paper and digital ones.

“It’s not so complicated,” one Weibo user wrote: “It’s all because of market competition reasons. Kindle is facing the impact of Tencent’s influence on the e-reading market.”

Some people are really disappointed that the books they have bought through Kindle will become unavailable to them, and some wondered if this was legal with regards to consumer rights.

One popular economic blogger wrote: “Kindle has now withdrawn [from China]. Many years ago, when different kinds of online storage spaces starting closing down, I learned one thing: never fully trust internet storage services. Your study material, the things you wrote, your video records, you need to back them up. We never know when the online services we use suddenly stop working.”

By Manya Koetse

Image via Weibo

Featured images by Weibo blogger @钟文泽.

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©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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