China Digital

Chinese Netizens Discuss Uber New Rider Rules: “Would You Still Take Uber?”

International car service company Uber is currently testing new rules that could make ordering a Uber cab more expensive for riders. On Chinese social media, netizens dispute the new rules. As Uber China (优步) is already suffering huge competition from homegrown giant Didi Kuaidi (滴滴快的), implementing their tryout rules in the PRC might further harm their China expansion

Published

3 years ago

April 29, 2016

Manya Koetse

International car service company Uber is currently testing new rules that could make ordering a Uber cab more expensive for riders. On Chinese social media, netizens dispute the new rules. As Uber China is already suffering huge competition from homegrown giant Didi Kuaidi, implementing their tryout rules in the PRC might further harm Uber’s China expansion.

As Uber (优步) is trying out new rules that will charge riders additional fees for every minute they are making their driver wait, the ‘private driver’ app became a trending topic on Sina Weibo on April 29 under the hashtag: “Would you still take Uber?” (#你还会用Uber打车吗#).

The American ride-hailing app Uber has not been doing too well in China, where it is now losing more than $1 billion a year. Uber China has fierce competition from homegrown Uber-equivalent Didi Kuaidi (滴滴快的), which is now doing a staggering 10 million rides a day in China. In comparison: according to its numbers from fall 2015, Uber is doing 2 million rides a day worldwide.

Both Didi and Uber are mobile platform taxi-calling applications that have made ordering a private cab in China’s cities easy and affordable. Uber entered the Chinese market in 2013. Chinese rivals Didi Dache and Kuaidi Dache (嘀嘀打车-快的打车) were both founded in 2012 and then merged in 2015, creating one of the world’s largest smartphone-based transport services.

Uber has tested its new rider rules in New York City, New Jersey, Dallas and Phoenix. According to Wall Street Journal, the recent test could result in a permanent change to the rules.

These are the potential new rules as discussed on Weibo:

• The customer will be charged extra costs if the driver has to wait more than two minutes after arriving at pick-up point;
• The customer will be charged for every minute the driver has to wait after 2 minutes;
• After five minutes of waiting, it will be regarded a ‘no-show’ and the customer will be charged $10;
• If a customer orders am Uber cab and then decides to cancel, they have to do so within 2 minutes after ordering- otherwise they will be charged a cancellation fee (±5-10$).

According to many Weibo netizens, Uber first needs to up its service in China before changing its rules. As one netizen says: “1. Uber has too many drivers who don’t know directions. 2. They make me wait for over ten minutes – even if there’s no traffic jam and they’re in the neighborhood – and when I finally have to cancel my ride, they will still charge me cancellation fees. 3. I’ve also had a driver who told me he couldn’t come but still sent me a bill. I called him and he said he had other people in his car. So I canceled and was still charged for it. 4. I once spent over 100 RMB [±15$] on an Uber, although the ride would’ve only cost me around 70-80 RMB (±11.5$) with a regular cab.”

Netizens also worry that drivers will take advantage of the new rules by purposely waiting for a rider: “So what if a driver arrives and does not give you a call to let you know?”

Some also think it is unfair to charge riders for making their driver wait, as the drivers also often make riders wait: “If they let me wait for 20 minutes, do I get any money?”

The main issue for most Weibo users who are Uber riders seems to be the company’s long waiting times. As one netizen says: “It’s not like I don’t want to ride Uber anymore, but every day it is the same: my ride is just 15 minutes, and they make me wait 12 minutes. You just need more drivers.”

It is not known when and if Uber will implement their new rules in China. If they do, they will certainly not be welcomed by China’s netizens. As one netizen concludes: “These automatic fee deductions are very unreasonable. Just yesterday, the driver said he had arrived at the appointed address but he wasn’t there. I waited for half an hour and still I was the one who was charged with a cancellation fee. How is this reasonable?! Uber has to think more about its passengers. Do you still want to grow in China, or not?”

– By Manya Koetse
Follow @WhatsOnWeibo

Related Topics:china marketing chinese apps

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Manya Koetse

Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Digital

“Don’t Download This App!” – A Top 10 of Harmful Chinese Apps

This latest top 10 of harmful Chinese apps comes amid a heightened media focus on mobile users and cybersecurity in China.

Published

15 hours ago

September 18, 2019

Jialing Xie

First published September 18, 2019

Thousands of apps are available to China’s mobile users, but not all of them are safe. These apps were marked as harmful by Chinese state media this week.

On September 17, Chinese state media outlet Xinhua News Agency issued a top 10 list of harmful mobile apps. The list, published via various social media outlets, raised discussions online about the security risks of seemingly innocent and fun apps.

The top 10 list comes during China’s 2019 “Clean the Web” (净网) campaign, an ongoing nationwide initiative organized by Chinese authorities to clean China’s digital environment by eradicating pornography and ‘illegal publications’ (扫黄打非).

As the People’s Republic of China will soon celebrate its 70th anniversary, the “Clean the Web 2019” campaign is now in full swing.

According to China’s National Computer Virus Emergency Response Center (NCVERC), the 10 listed ‘harmful apps’ posing hazards related to illegal gambling, stealing personal data, and having in-app downloads without users’ permission.

The full list of harmful mobile apps (and their bugged versions) is as follows.

The following first four apps are accused of personal data breaches:

1. ‘Happy Eliminating’《开心消消消》(Version 1.1)

The app on the left (开心消消消) is very similar to another popular gaming app called Happy Elements (开心消消乐).

This gaming app (image on the left), is highly similar to another popular gaming app known as Xiaoxiaole or Happy Elements (开心消消乐) (on the right).

2. ‘Digule’《嘀咕乐》(Version 1.0.1)

App screenshots from SnapPea.

This app promises to offer free comics and offline downloads. The app presents itself as being “non-ads interference” on the Android Market.

3. ‘Mifeng Yx’《蜜蜂优选》(Version 2.4.2)

This app helps users to get discount from popular online shopping sites such as Tmall and Taobao.

4. ‘Yangling Travel’《杨凌旅游》

This is a travel app that offers a wealth of information related to self-guided tours, travel tips, and hotel booking services.

The following apps have been labeled as ‘harmful’ for containing malware; their plug-ins and bundles drain users’ cellular data by downloading promotional ads and mobile apps in the background without permission:

5. ‘Zhijiao YXY’《职教云学院》(Version 1.0.2)

Zhijiao YXY is an online teaching platform for vocational education.

6. ‘Fashion Snap’《时尚快拍》(Version 3.6.72)

Fashion Snap is a beauty camera and photo editor tool.

7. ‘Watermark Images’《水印修图》(Version 4.0.91)

This is another photo editor tool featuring photo watermark add-ons.

These last three apps were linked with gambling activities by Chinese state media, or have security vulnerabilities making users susceptible to financial losses:

8. ‘Cute Puppy Go Home’《萌犬回家》(Version 2.0)

This is an app that matches pets with potential adopters.

9. Guess-emoji-challenge (Version 1.1)

As its name indicates, this is a mobile gaming app all about emoji guessing.

10. Warehouse Manager《仓库管家》(Version 1.0.1)

This is a warehouse management application.

(Note that we found two additional apps with the exact same name on AppAdvice, both are described as warehouse management applications – so for now, it is not clear which one of the three is the one referred to by Xinhua, and how it is associated with gambling.)

In addition to warning Chinese mobile users about the aforementioned versions of the 10 apps, Chinese media also spread the NCVERS’s advise in recommending netizens to use “real-time monitoring” anti-virus apps to help detect malware carried by illegal and harmful apps.

In response to the report on the harmful apps, SinaTech News launched a poll on Weibo asking people what unwanted side functions mobile apps they dreaded the most.

At the time of writing, a majority (48.7%) of the 77,000 people participating in the poll indicated that “collecting user data without permission” is one of the things they loathe the most.

With China’s Cybersecurity Week kicking off earlier this month, there’s recently been an increased (social) media focus on cybersecurity in China.

This week, Chinese cybersecurity experts warned social media users not to post photos of themselves doing a V-sign gesture, since criminals could possibly abuse their fingerprint data.

The Chinese app Zao also sparked major privacy concerns in China earlier this month. The app, that was released on August 30, allows users to play with face-swapping and “deepfake” effects. There were soon concerns about the app’s questionable privacy policy, which stated it had “free, irrevocable, permanent, transferable, and relicenseable” rights to all user-generated content (also see The Guardian).

By now, the hashtag ‘Ten Lawbreaking & Harmful Apps” (#十款违法有害App#) has received over 130 million views on Weibo.

“This is a time for all of us to be concerned,” one Weibo blogger writes, with others agreeing: “I think all apps are collecting our data nowadays.”

But not all people seem to be so worried: “Weibo, WeChat, and Baidu – I’d say those apps are really harmful! They are harmful because they make me waste so many hours of my day.”

China Digital

Cybersecurity Experts Warn: Flicking the V-Sign in Photos Could Give Away Your Fingerprint Data

V-sign selfie pictures could disclose personal information about your fingerprints, security experts warn.

Published

3 days ago

September 15, 2019

Manya Koetse

Our cameras are getting better, but that’s not always a good thing. Chinese internet security experts warn that peace sign photos could potentially be abused to collect fingerprint data.

The 2019 China Cybersecurity Week was held in Shanghai this week, and made it to the top trending topics on Sina Weibo today.

The topic attracting the attention of millions of Chinese web users is not China’s cybersecurity in general, but one that was discussed during the event, namely the potential privacy risks in making a V-sign on photos.

Chinese internet security experts at the conference warned that people are unaware that they could be giving away personal data information about their fingerprints when sharing photos of themselves making a peace sign.

If the side of the fingertips is facing the camera, and if there is not a lot of space in between the camera and the hand, it would potentially be possible to gather fingerprint data using photo enlargement tools and AI techniques.

Photo by Priscilla Du Preez.

The deputy director of the Shanghai Information Security Industry Association stated that photos displaying a fingertop-facing V-sign taken within 1,5 meter of the camera could potentially disclose 100% of one’s fingerprint information, China Press reports.

A booth at the conference giving information about fingerprint information leaking through V-sign photos. Photo via China Press.

Criminals could reconstruct fingerprint patterns of other people and abuse them in various means – basically wherever fingerprint information is used to confirm people’s identities (e.g. biometric door locks or fingerprint payment scanning).

Image via 台海网络广播电视台.

Besides not disclosing fingerprint information in photos posted online, experts also warn people not to leave fingerprint information at machines without confirming their purpose and legality.

Fingerprint scanning is used for a multitude of purposes in China. Foreigners who arrived in China since 2017 will also be familiar with the policy of collecting foreign passport holders’ fingerprints upon their arrival in the PRC.

On Chinese social media, the topic “Making a V-Sign Could Leak Your Fingerprint Data” is one of the biggest being discussed today. On Weibo, the hashtag has gathered 200 million views at time of writing (#拍照比剪刀手会泄露指纹信息#).

Some commenters advise people on social media to make peace signs with the nail side of the fingers facing the camera. (That gesture, however, is deemed an offensive gesture in some nations.)

The V-sign is often used as a rather non-symbolic or cute gesture across in East Asia.

Although in many Western countries, the symbol is mostly known as the victory sign (“V for Victory”) as used during World War II, it entered mainstream popular culture in Japan since the 1960s and spread to other Asian countries from there.

This Time article explains how the gesture appeared in Japanese manga in the late 1960s, one of them titled V is the Sign (Sain wa ‘V’ / サインはV).

Amid the concerned Weibo users, some are not worried: “It’s ok,” one commenter writes: “Using a Beauty App smoothes out my skin anyway.”

There are also many commenters who are confused about the news, wondering what advanced photo camera quality and AI technique might implicate for future privacy risks concerning face recognition data and iris scanning software (“Should we also close our eyes?”).

Others offer a different solution to the unexpected V-sign issue: “Just flip the middle finger instead.”

By Manya Koetse
Follow @whatsonweibo

The images used in the featured image on this page come from 追星娱乐说.

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