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Chinese Netizens Discuss Uber New Rider Rules: “Would You Still Take Uber?”

International car service company Uber is currently testing new rules that could make ordering a Uber cab more expensive for riders. On Chinese social media, netizens dispute the new rules. As Uber China (优步) is already suffering huge competition from homegrown giant Didi Kuaidi (滴滴快的), implementing their tryout rules in the PRC might further harm their China expansion

Manya Koetse

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International car service company Uber is currently testing new rules that could make ordering a Uber cab more expensive for riders. On Chinese social media, netizens dispute the new rules. As Uber China is already suffering huge competition from homegrown giant Didi Kuaidi, implementing their tryout rules in the PRC might further harm Uber’s China expansion.

As Uber (优步) is trying out new rules that will charge riders additional fees for every minute they are making their driver wait, the ‘private driver’ app became a trending topic on Sina Weibo on April 29 under the hashtag: “Would you still take Uber?” (#你还会用Uber打车吗#).

The American ride-hailing app Uber has not been doing too well in China, where it is now losing more than $1 billion a year. Uber China has fierce competition from homegrown Uber-equivalent Didi Kuaidi (滴滴快的), which is now doing a staggering 10 million rides a day in China. In comparison: according to its numbers from fall 2015, Uber is doing 2 million rides a day worldwide.

Both Didi and Uber are mobile platform taxi-calling applications that have made ordering a private cab in China’s cities easy and affordable. Uber entered the Chinese market in 2013. Chinese rivals Didi Dache and Kuaidi Dache (嘀嘀打车-快的打车) were both founded in 2012 and then merged in 2015, creating one of the world’s largest smartphone-based transport services.

Uber has tested its new rider rules in New York City, New Jersey, Dallas and Phoenix. According to Wall Street Journal, the recent test could result in a permanent change to the rules.

These are the potential new rules as discussed on Weibo:

•  The customer will be charged extra costs if the driver has to wait more than two minutes after arriving at pick-up point;
•  The customer will be charged for every minute the driver has to wait after 2 minutes;
•  After five minutes of waiting, it will be regarded a ‘no-show’ and the customer will be charged $10;
•  If a customer orders am Uber cab and then decides to cancel, they have to do so within 2 minutes after ordering- otherwise they will be charged a cancellation fee (±5-10$).

According to many Weibo netizens, Uber first needs to up its service in China before changing its rules. As one netizen says: “1. Uber has too many drivers who don’t know directions. 2. They make me wait for over ten minutes – even if there’s no traffic jam and they’re in the neighborhood – and when I finally have to cancel my ride, they will still charge me cancellation fees. 3. I’ve also had a driver who told me he couldn’t come but still sent me a bill. I called him and he said he had other people in his car. So I canceled and was still charged for it. 4. I once spent over 100 RMB [±15$] on an Uber, although the ride would’ve only cost me around 70-80 RMB (±11.5$) with a regular cab.”

Netizens also worry that drivers will take advantage of the new rules by purposely waiting for a rider: “So what if a driver arrives and does not give you a call to let you know?”

Some also think it is unfair to charge riders for making their driver wait, as the drivers also often make riders wait: “If they let me wait for 20 minutes, do I get any money?”

The main issue for most Weibo users who are Uber riders seems to be the company’s long waiting times. As one netizen says: “It’s not like I don’t want to ride Uber anymore, but every day it is the same: my ride is just 15 minutes, and they make me wait 12 minutes. You just need more drivers.”

It is not known when and if Uber will implement their new rules in China. If they do, they will certainly not be welcomed by China’s netizens. As one netizen concludes: “These automatic fee deductions are very unreasonable. Just yesterday, the driver said he had arrived at the appointed address but he wasn’t there. I waited for half an hour and still I was the one who was charged with a cancellation fee. How is this reasonable?! Uber has to think more about its passengers. Do you still want to grow in China, or not?”

– By Manya Koetse

©2016 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Books & Literature

Why Chinese Publishers Are Boycotting the 618 Shopping Festival

Bookworms love to get a good deal on books, but when the deals are too good, it can actually harm the publishing industry.

Ruixin Zhang

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JD.com’s 618 shopping festival is driving down book prices to such an extent that it has prompted a boycott by Chinese publishers, who are concerned about the financial sustainability of their industry.

When June begins, promotional campaigns for China’s 618 Online Shopping Festival suddenly appear everywhere—it’s hard to ignore.

The 618 Festival is a product of China’s booming e-commerce culture. Taking place annually on June 18th, it is China’s largest mid-year shopping carnival. While Alibaba’s “Singles’ Day” shopping festival has been taking place on November 11th since 2009, the 618 Festival was launched by another Chinese e-commerce giant, JD.com (京东), to celebrate the company’s anniversary, boost its sales, and increase its brand value.

By now, other e-commerce platforms such as Taobao and Pinduoduo have joined the 618 Festival, and it has turned into another major nationwide shopping spree event.

For many book lovers in China, 618 has become the perfect opportunity to stock up on books. In previous years, e-commerce platforms like JD.com and Dangdang (当当) would roll out tempting offers during the festival, such as “300 RMB ($41) off for every 500 RMB ($69) spent” or “50 RMB ($7) off for every 100 RMB ($13.8) spent.”

Starting in May, about a month before 618, the largest bookworm community group on the Douban platform, nicknamed “Buying Like Landsliding, Reading Like Silk Spinning” (买书如山倒,看书如抽丝), would start buzzing with activity, discussing book sales, comparing shopping lists, or sharing views about different issues.

Social media users share lists of which books to buy during the 618 shopping festivities.

This year, however, the mood within the group was different. Many members posted that before the 618 season began, books from various publishers were suddenly taken down from e-commerce platforms, disappearing from their online shopping carts. This unusual occurrence sparked discussions among book lovers, with speculations arising about a potential conflict between Chinese publishers and e-commerce platforms.

A joint statement posted in May provided clarity. According to Chinese media outlet The Paper (@澎湃新闻), eight publishers in Beijing and the Shanghai Publishing and Distribution Association, which represent 46 publishing units in Shanghai, issued a statement indicating they refuse to participate in this year’s 618 promotional campaign as proposed by JD.com.

The collective industry boycott has a clear motivation: during JD’s 618 promotional campaign, which offers all books at steep discounts (e.g., 60-70% off) for eight days, publishers lose money on each book sold. Meanwhile, JD.com continues to profit by forcing publishers to sell books at significantly reduced prices (e.g., 80% off). For many publishers, it is simply not sustainable to sell books at 20% of the original price.

One person who has openly spoken out against JD.com’s practices is Shen Haobo (沈浩波), founder and CEO of Chinese book publisher Motie Group (磨铁集团). Shen shared a post on WeChat Moments on May 31st, stating that Motie has completely stopped shipping to JD.com as it opposes the company’s low-price promotions. Shen said it felt like JD.com is “repeatedly rubbing our faces into the ground.”

Nevertheless, many netizens expressed confusion over the situation. Under the hashtag topic “Multiple Publishers Are Boycotting the 618 Book Promotions” (#多家出版社抵制618图书大促#), people complained about the relatively high cost of physical books.

With a single legitimate copy often costing 50-60 RMB ($7-$8.3), and children’s books often costing much more, many Chinese readers can only afford to buy books during big sales. They question the justification for these rising prices, as books used to be much more affordable.

Book blogger TaoLangGe (@陶朗歌) argues that for ordinary readers in China, the removal of discounted books is not good news. As consumers, most people are not concerned with the “life and death of the publishing industry” and naturally prefer cheaper books.

However, industry insiders argue that a “price war” on books may not truly benefit buyers in the end, as it is actually driving up the prices as a forced response to the frequent discount promotions by e-commerce platforms.

China News (@中国新闻网) interviewed publisher San Shi (三石), who noted that people’s expectations of book prices can be easily influenced by promotional activities, leading to a subconscious belief that purchasing books at such low prices is normal. Publishers, therefore, feel compelled to reduce costs and adopt price competition to attract buyers. However, the space for cost reduction in paper and printing is limited.

Eventually, this pressure could affect the quality and layout of books, including their binding, design, and editing. In the long run, if a vicious cycle develops, it would be detrimental to the production and publication of high-quality books, ultimately disappointing book lovers who will struggle to find the books they want, in the format they prefer.

This debate temporarily resolved with JD.com’s compromise. According to The Paper, JD.com has started to abandon its previous strategy of offering extreme discounts across all book categories. Publishers now have a certain degree of autonomy, able to decide the types of books and discount rates for platform promotions.

While most previously delisted books have returned for sale, JD.com’s silence on their official social media channels leaves people worried about the future of China’s publishing industry in an era dominated by e-commerce platforms, especially at a time when online shops and livestreamers keep competing over who has the best book deals, hyping up promotional campaigns like ‘9.9 RMB ($1.4) per book with free shipping’ to ‘1 RMB ($0.15) books.’

This year’s developments surrounding the publishing industry and 618 has led to some discussions that have created more awareness among Chinese consumers about the true price of books. “I was planning to bulk buy books this year,” one commenter wrote: “But then I looked at my bookshelf and saw that some of last year’s books haven’t even been unwrapped yet.”

Another commenter wrote: “Although I’m just an ordinary reader, I still feel very sad about this situation. It’s reasonable to say that lower prices are good for readers, but what I see is an unfavorable outlook for publishers and the book market. If this continues, no one will want to work in this industry, and for readers who do not like e-books and only prefer physical books, this is definitely not a good thing at all!”

By Ruixin Zhang, edited with further input by Manya Koetse

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©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Brands, Marketing & Consumers

Chinese Sun Protection Fashion: Move over Facekini, Here’s the Peek-a-Boo Polo

From facekini to no-face hoodie: China’s anti-tan fashion continues to evolve.

Manya Koetse

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It has been ten years since the Chinese “facekini”—a head garment worn by Chinese ‘aunties’ at the beach or swimming pool to prevent sunburn—went international.

Although the facekini’s debut in French fashion magazines did not lead to an international craze, it did turn the term “facekini” (脸基尼), coined in 2012, into an internationally recognized word.

The facekini went viral in 2014.

In recent years, China has seen a rise in anti-tan, sun-protection garments. More than just preventing sunburn, these garments aim to prevent any tanning at all, helping Chinese women—and some men—maintain as pale a complexion as possible, as fair skin is deemed aesthetically ideal.

As temperatures are soaring across China, online fashion stores on Taobao and other platforms are offering all kinds of fashion solutions to prevent the skin, mainly the face, from being exposed to the sun.

One of these solutions is the reversed no-face sun protection hoodie, or the ‘peek-a-boo polo,’ a dress shirt with a reverse hoodie featuring eye holes and a zipper for the mouth area.

This sun-protective garment is available in various sizes and models, with some inspired by or made by the Japanese NOTHOMME brand. These garments can be worn in two ways—hoodie front or hoodie back. Prices range from 100 to 280 yuan ($13-$38) per shirt/jacket.

The no-face hoodie sun protection shirt is sold in various colors and variations on Chinese e-commerce sites.

Some shops on Taobao joke about the extreme sun-protective fashion, writing: “During the day, you don’t know which one is your wife. At night they’ll return to normal and you’ll see it’s your wife.”

On Xiaohongshu, fashion commenters note how Chinese sun protective clothing has become more extreme over the past few years, with “sunburn protection warriors” (防晒战士) thinking of all kinds of solutions to avoid a tan.

Although there are many jokes surrounding China’s “sun protection warriors,” some people believe they are taking it too far, even comparing them to Muslim women dressed in burqas.

Image shared on Weibo by @TA们叫我董小姐, comparing pretty girls before (left) and nowadays (right), also labeled “sunscreen terrorists.”

Some Xiaohongshu influencers argue that instead of wrapping themselves up like mummies, people should pay more attention to the UV index, suggesting that applying sunscreen and using a parasol or hat usually offers enough protection.

By Manya Koetse, with contributions by Miranda Barnes

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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