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“There’s a Cockroach in My Hotpot” – ‘Pengci’ Tries to Scam Haidilao Restaurant

Two hotpot cockroaches in one day, but the real cockroach didn’t get away.

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A man in Shenzhen has been arrested after trying to pull a scam in Haidilao hotpot restaurants twice in one day.

The man, Mr Cai (蔡), visited two different locations of China’s Haidilao chain of hotpot restaurants within twenty-four hours, and both times he managed to ‘discover’ a cockroach in his hotpot.

Cai complained to the staff about the roach in his food. According to Sohu.com, in order to keep the peace, both Haidilao stores compensated their unhappy guest; they gave him a free meal and 1000 yuan ($156) and 800 yuan ($124) respectively.

When the restaurants later inspected their security camera footage, they suspected they had been scammed and reported the incident to the police. Further investigation of the security videos revealed that the man actually held the cockroach in his hand, behind his phone, and dropped it on the table, after which he put it in the hotpot together with the vegetables.

When the man scooped the insect out of the hotpot, he immediately called the waiter to show the cockroach in his food.

After being exposed as a ‘pengci‘ (碰瓷), a scammer focused on pretending to a victim in order to get compensation, Cai was detained by the local police.

A similar incident occurred in 2018, when a man named Guo (郭) dropped a dead rat in the hotpot at a Haidilao restaurant, and then demanded a compensation of 5 million yuan ($780,000). That incident also went viral on Chinese social media at the time.

Guo was later sentenced to three years in prison for his scam, for damaging Haidilao’s reputation, and for filing a false report with regulatory authorities.

Also in 2018, a woman claimed she had found a sanitary pad in her Haidilao hotpot. This incident later also turned out to be a scam – the woman had placed the item there herself.

Haidilao is one of China’s most famous hotpot brands, and its restaurants have been in business for over 25 years. The restaurant is known for its good service, quality, and cleanliness.

On Weibo, the Haidilao ‘cockroach incident’ is attracting a lot of attention today, with one hashtag page regarding the issue receiving over 230 million views (#男子在海底捞自导自演吃出蟑螂#).

Although scams such as these are not uncommon, many people are surprised that someone would still attempt to fraud Haidilao in this way in 2021, when there are cameras set up everywhere in the restaurant.

Haidilao’s surveillance cameras have become a topic of discussion on social media before. The restaurant’s alleged reason for putting up so many cameras is in order to take better care of their customers, to monitor employee service standards, and to rely on their security footage when personal belongings go missing. The cameras also register the entire hotpot dining process; if something comes up in the hotpot that is not supposed to be there, the cameras will have captured how it ended up there.

“In this case, it’s good that there are so many security cameras,” one commenter writes.

Many others scold Cai for trying to scam Haidilao like this: “They should really make him eat cockroaches.”

 

– By Manya Koetse (@manyapan)

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©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Comic & Games

KFC China’s Psyduck Toy is a Viral Hit

As Psyduck goes viral, KFC Children’s Day toys are deemed “too childish for children but just perfect for us adults.”

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American fast-food chain KFC recently introduced three new Pokémon toys to go with its kids’ meals in various regions across China, with one of the toys, in particular, becoming a viral hit: Psyduck (可达鸭).

The new Pokémon toys were introduced on May 21st to celebrate Children’s Day (June 1). As reported by Shanghai Daily, the toys are randomly distributed in Children’s Day meals and will be released in different regions at different times.

Psyduck is a yellow duck-like Pokémon that is known to be confused because it’s bothered by headaches. One of the reasons why the Psyduck toy might be more popular than its fellow (Pikachu) toys, is because it dances, with its arms going up and down, and because of the catchy tune that starts once it starts moving. Psyduck is also a bit more dopey and ‘uncool’ than Pikachu, which makes him all the cooler (remember the Peppa Pig craze?)

Since its release, many people have been going crazy over the KFC toy. Psyduck fans have been hunting for the KFC treasure, and some have even turned it into a side business: they offer their services in getting as many KFC meals as necessary before grabbing the Psyduck toy – you’ll have to pay for their meal – and they’ll send the toy to their ‘customers’ later on.

The #Psyduck hashtag saw the first spike on Weibo on May 21st, the day of its release, when it received nearly 135 million views.

Although the toys were released for Children’s Day, most of these Psyduck fans are not kids at all. In one interview moment that went viral, an older man was asked about the Psyduck while he was standing in line at KFC. “I’m only here because my son wants it,” the man says. When he is asked how old his boy is, he answers: “He’s over thirty years old.”

A popular comment about the craze over the kids’ meal toys said: “This toy is perhaps too childish for children, but it’s just perfect for us adults.” The comment received nearly 20,000 likes.

If you buy a set meal including the toy, you will spend in between 59-109 yuan ($9-$16), but the reselling price of Psyduck has reportedly been as high as US$200 for just the Pokémon figure alone. KFC China has stated that it does not support this kind of reselling.

Illustration about the Psyduck crazy by New Weekly (@新周刊).

Especially among students, it has become popular to stick messages to the arms of the dancing Psyduck with motivational or humorous messages. Some students say the Psyduck keeps them company while they are studying.

Since short funny videos featuring Psyduck are going viral on Weibo and Douyin, a lot of Psyduck’s appeal relates to its social media success and joining in on the hype. People post videos of themselves unboxing their Psyduck, introducing it to their cat, imitating it, or they use the Psyduck in various creative ways.

This is not the first time for KFC toys to become a national craze. Earlier this year, KFC came out with limited edition blind boxes in a collaboration with Chinese toymaker Pop Mart. To get one of the dolls, customers needed to buy a 99 yuan (US$15.5) family set meal.

But the blind box sales also sparked criticism from China’s Consumer Association for promoting over-purchasing of its food and causing food waste. In order to get all of the six collectible dolls, including the rarest ones, customers would start buying many meals just for the dolls. As reported by SCMP at the time, one customer went as far as to spend US$1,650 on a total of 106 meals to collect all six dolls.

KFC is the most popular fast-food chain in China. People outside of China are sometimes surprised to find that KFC is so hugely popular in the mainland.

As explained in the book written about KFC China’s popularity (“Secret Recipe for Success“), its success story goes back to 1987, when the restaurant opened its first doors near Tiananmen Square in Beijing. Some reasons that contributed to KFC’s success in China are the popularity of chicken in China, the chain’s management system, the restaurant’s adaptation to local taste, and its successful marketing campaigns.

Now, Psyduck can be added as one of the ingredients in KFC China’s perhaps not-so-secret recipe for success.

By Manya Koetse

With contributions by Miranda Barnes

Featured image via @Baaaaaaaaal, Weibo.com

Image via Weibo

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China Food & Drinks

Would You Like Coffee with Your Sneakers? Chinese Sports Brand Li-Ning Registers Its ‘Ning Coffee’ Brand

Li-Ning enters the coffee market: “Will they sell sneaker-flavored coffee?”

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An unexpected competitor is joining China’s coffee market. With over 7000 stores in the country, Li-Ning has the potential to become the biggest athletic coffee chain yet.

Another player is joining mainland China’s growing coffee market. It’s not an American coffee giant, nor a coffee house chain from Hong Kong – it is China’s leading sportswear brand Li-Ning Sports (李宁体育).

Li-Ning registered its coffee brand under the ‘NING COFFEE’ trademark. As reported in an article written by ‘Investment Group’ (@投资界) and published by Toutiao News (@头条新闻), Li-Ning has confirmed on May 6 that it will provide in-store coffee services to enhance customers’ shopping experiences in the near future.

The move means that Li-Ning could potentially become a big player in China’s coffee market, competing with major brands such as Starbucks, Luckin Coffee, Costa and Pacific. If the in-store coffee cafes would roll out in most of its shops, there could be over 7000 Ning Coffee cafes in China in the future. By the end of 2021, Li-Ning Sports had a total of 7,137 stores in China.

Starbucks has 5,400 stores in China. Leading domestic coffee chain Luckin Coffee expanded to over 6000 stores last year. Costa Coffee, although closing some of its China stores in 2021, announced that it aims to have a total of 1,200 stores open in China later this year. Looking at Li-Ning’s presence across China, its in-store coffee cafes could be serious competition for the leading coffee chains in the country.

Over the past few years, various Chinese sportswear brands, including Anta Sports and Erke, have seen a rise in popularity, but Li-Ning is still China’s most famous brand name for athletic apparel and shoes. The company was founded in the early 1990s by Chinese Olympic gymnast and business entrepreneur Li Ning (1963) and was generally seen as a Nike copycat – the original logo was even similar to the Nike swoosh. Although Li-Ning looked like Nike, the brand is more appealing to many Chinese consumers due to the fact that it is cheaper and made in China.

Li-Ning markets itself as being “deeply and uniquely Chinese” (Li Ning official website 2022), which has made it more popular in an era of “proudly made in China” (read more about that here). Moreover, it also promises to offer high-quality sportwear at a price that is cheaper than the American Nike or German Adidas.

Li-Ning’s success is also owed to its marketing strategies. Besides being the official marketing partner of many major sports events, including the NBA in China, the brand has also contracted with many household athletes and famous global ambassadors.

Over a decade ago, marketing observers already noted that despite the remarkable success of Li-Ning in China, the brand still had a long way to go in order to strengthen its image as a long-term brand, recommending Li-Ning to “create excitement around the brand” by building more associations related to lifestyle and coolness to better resonate with younger Chinese customers (Bell 2008, 81; Roll 2006, 170).

With its latest move into the coffee market, it is clear that Li-Ning is moving its brand positioning more toward the direction of lifestyle, trendiness, and luxury. Although purchasing a coffee at Starbucks or Luckin is part of the everyday routine for many urban millennials, coffee is still viewed as a trendy luxury product for many, relating to both cultural factors as well as economic reasons. As noted by Cat Hanson in 2015, the price of a single cup of coffee was equal to a month’s worth of home broadband internet (read more).

Previously, other fashion brands have also opened up coffee stores in China. As reported by Jing Daily, international luxury brands Prada, Louis Vuitton, and FENDI also opened up coffee cafes in mainland China.

Another unexpected coffee cafe is that of China Post, which opened its first in-store ‘Post Coffee’ in Xiamen earlier this year. On social media, many netizens commented that the brand image of the national post service clashed with that of a fairly expensive coffee house (coffee prices starting at 22 yuan / $3,3).

“The postal services are located in cities and in the countryside and are often used by migrant workers, and generally this demographic isn’t buying coffee,” one person commented, with another netizen writing: “This does not suit the taste of ordinary people, it would’ve been better if they sold milk tea.”

Post Coffee, via Jiemian Official.

On Weibo, Li-Ning’s journey into the competitive coffee market was discussed using the hashtags “Li-Ning Enters the Coffee Race” (#李宁入局咖啡赛道#) and “Li-Ning Starts Selling Coffee” (##李宁开始卖咖啡##).

Like with China Post, many commenters say the combination of sportswear and coffee is not something they immediately find logical. “Will they also sell sneaker-flavored coffee?” one person wondered, with others thinking selling coffee – seen as a product from western countries – does not exactly match with Li-Ning as a ‘proudly made-in-China’ brand.

“How would you feel about trying on some clothes at Li-Ning while sipping on Li-Ning coffee? I understand Li-Ning is jumping on what’s popular, and this time it’s coffee,” one Weibo user writes, with others also writing: “I think it has potential.”

“I’m willing to try it out,” various commenters write. For others, they want to see the menu first: “It all depends on the price.”

For more about the coffee and tea market in China, check our other articles here.

By Manya Koetse

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References

Bell, Sandra. 2008. International Brand Management of Chinese Companies. Heidelberg: Physia-Verlag.

Roll, Martin. 2006. Asian Brand Strategy: How Asia Builds Strong Brands. New York: Palgrave Macmillan.

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©2022 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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