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CoCo Bubble Tea in Hot Water over Pro-Hong Kong Text on Receipts

Boycotting bubble tea? The popular CoCo Tea company is not so popular on Weibo this week.

Manya Koetse

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One of China’s most popular bubble tea brands is in hot water after one of its Hong Kong shops included an encouraging message to Hong Kong people on its receipts amidst ongoing demonstrations. The company’s apologies are not sufficient, many netizens say.

Popular milk tea company CoCo (CoCo都可) is under fire in mainland China for displaying the text “Go Hong Kong People!” (or: “Add Oil, Hongkongers!”) on the receipts of one of its shops in the Wanchai district of Hong Kong.

The receipt, dated June 16, started making its rounds on Chinese social media on August 6. Many take it as a sign that CoCo supports Hong Kong’s pro-democracy movement.

CoCo also triggered controversy for supposedly listing ‘Taiwan’ as a country in its website’s list of countries where the brand operates, separate from ‘China’.

Some netizens are now vowing to boycott the brand for allegedly supporting both Hong Kong protesters and Taiwan independence.

CoCo is a global bubble tea brand that first opened in Taipei in 1997. Over the past two decades, CoCo has opened over 2000 stores worldwide with locations in countries such as the US, UK, Thailand, Korea, and Australia. It is one of the most popular milk tea chains in mainland China.

On August 9, the tea shop released a statement concerning the controversy. The hashtag “CoCo Statement” (#coco声明#) became the most-searched hashtag on Weibo on Friday, attracting 300 million views.

CoCo stated that the receipt in the Wanchai district shop was altered by the staff of this shop, and that their business is now suspended.

It further alleged that the screenshots of the ‘Taiwan’ listing circulating on social media are actually fake. They do not come from their official website, CoCo stated.

The company also added that “the Hong Kong region is an inseparable part of the People’s Republic of China.”

At time of writing, the official website of the CoCo Fresh Tea & Juice brand was not accessible.

CoCo is not the first bubble tea shop to trigger controversy this week. Another company, Yifang Fruit Tea, faced online backlash when it closed one of its Hong Kong shops for a day and put up a sign that said: “Stand together with Hong Kongers”.

Many big milk tea brands are Taiwanese; pearl milk tea or bubble tea was first invented in Taiwan in 1988 and has since become an important part of Taiwanese food culture. Over the past decade, the bubble tea craze has also blown over to mainland China (read more here).

Bubble Tea

The Guardian reported on August 8 that the Yifang Fruit Tea controversy also spread to two other bubble tea brands.

In response to the issue, Taiwan’s President Tsai Ing-wen posted a picture of flavored tea on social media, writing that “China’s political power has invaded into various nonpolitical areas” and that “for people living in a society with freedom and democracy, we need to stay on high alert for issues like this.”

Meanwhile, on Weibo, many netizens are not too satisfied with CoCo’s apologies and demand that the brand also shares its statement on Twitter and Instagram – not just on Chinese social media.

Others complain that the company did not use an official seal for its apology statement, and have not indicated how it will handle this controversy.

But there are also those who say this supposed scandal is all a fuss over nothing. “Essentially, there’s nothing wrong with them encouraging Hong Kong people,” one commenter writes.

“Boycotting the stores in China will only hurt the position of Chinese franchise owners,” some Weibo users argue.

This incident shows some similarities to another controversy that occurred in 2018 involving the Taiwanese company 85°C Bakery Café. When president Tsai Ing-wen paid a visit to a Los Angeles chain of the café during her United States trip, mainland netizens accused the company of supporting Taiwan independence.

To read more about general discussions on Chinese social media regarding the Hong Kong protests, check our latest here.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. Please note that your comment below will need to be manually approved if you’re a first-time poster here.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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Backgrounder

These Are the Foreign Brands Apologizing to China amid Hong Kong Tensions

Who’s apologizing and why? An A-Z list of the foreign companies caught up in China’s online brand hunt.

Manya Koetse

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First published

Foreign luxury brands hoping to appease the Chinese market are walking on eggshells as the political crisis in Hong Kong is deepening. Chinese netizens and state media recently condemned foreign brands for showing any signs of disregarding the One-China Policy. An online witch hunt has begun: this is the list of brands.

While the political crisis in Hong Kong is deepening, the propaganda machine in mainland China is running at full speed to condemn anti-Beijing ‘rioters’ and promote the one-China principle.

As state media has been intensifying its news coverage on the situation in Hong Kong, with virtually all outlets using similar narratives, Chinese web users started to focus on foreign (luxury) brands and whether or not they list Hong Kong, Macau, or Taiwan as being part of China.

Starting on August 8, Chinese social media platform Weibo has seen dozens of hashtags taking over Chinese social media in relation to the big brand scandal; one foreign brand after the other was exposed as ‘ignoring’ China’s one-China principle on their website or products.

By the beginning of this week, the online brand hunt had almost become like an online contest, with thousands of netizens suggesting new brands that are allegedly not respecting China’s sovereignty.

Although the trend initially began with Chinese web users condemning brands -starting with Versace-, Chinese state media soon also reported about the online controversies and intensified the movement.

Communist Party newspaper People’s Daily wrote that Western brands are quick to apologize, but should also “learn from their mistakes” in the long run, and cannot disregard the One-China Policy if they want to do business in China.

“This is common knowledge, it’s the bottom line,” – online propaganda poster by People’s Daily shows foreign brands and a crack in the “One China” symbol.

State media outlet Global Times also published an illustration online, writing the slogan “China can’t be one bit less” (“中国一点都不能少”) that has been used by state media to emphasize China’s one-China principle since the 2016 South China Sea dispute.

Illustration by Global Times.

In response to the controversies, it has been raining apologies from foreign brands on Chinese social media the past days.

Who is mainly responsible for this online witch hunt? Although it first started with Chinese web users sharing images and screenshots of foreign brands and their ‘erroneous representation’ of China, state media and celebrities soon also started to play a major role in this issue and have contributed to the enormous snowball effect of the trend.

What’s the ‘correct’ way to list Hong Kong or Taiwan according to the one-China principle? Below is an image of the (adjusted) website of Valentino where it lists countries and lists Hong Kong and Taiwan as being part of China.

Here’s a list of the global brands have become tied up in controversy on the mainland this week (this list might still be updated):

 

● ASICS 亚瑟士

Japanese footwear brand

Brand Weibo account:
https://www.weibo.com/asicsofficial (240,000+ fans)

Hashtag:
“ASICS lists HK & Taiwan as Separate Countries” (#亚瑟士将香港与台湾列为国家#): 110 million views.

What’s the problem?
The ASICS website listed Hong Kong and Taiwan as countries.

Apology?
Yes, statement on August 12, followed by “ASICS apologizes” hashtag (#亚瑟士致歉#), 6,5 million views on Weibo. The footwear brand emphasized that it abides by the one-China policy and that it will correct its “mistakes.”

Consequences:
Besides some netizens who vow not to buy any of the brands in this list disregarding the PRC’s one-China policy, there are no indications as of now that the brand is affected by the issue.

 

● CALVIN KLEIN

American fashion brand

Brand Weibo account:
https://weibo.com/calvinklein (303,000 fans)

Hashtag:
“CK Exposed for Insulting China” (##CK被曝辱华##): 1,5 million views.

What’s the problem?:
Calvin Klein faced criticism for listing Taiwan and Hong Kong as separate countries or regions on its website.

Apology?
Yes, statement on August 13, followed by “CK apologizes” hashtag (#ck道歉#), 15 million views on Weibo.

Consequence:
Chinese actress Jelly Lin, Calvin Klein’s brand ambassador for the Asia-Pacific region, announced an immediate termination of collaboration with the American fashion house. The hashtag for this event (#林允终止与CK合作#) received no less than 510 million views. Zhang Yixing (Lay Zhang), a Chinese member of K-pop group Exo and a Calvin Klein model, warned the US clothing company to respect Beijing’s “one China” policy but did not stop working the brand (he did terminate collaborations with Samsung, also in this list).

 

● COACH 蔻驰

American luxury accessories company 

Brand Weibo account:
https://www.weibo.com/coachchina (4+ million fans)

Hashtag:
“Coach Lists HK, Macau, Taiwan as Countries” (#蔻驰将港澳台列为国家#): 6 million views.

What’s the problem?:
Less than 24 hours after Versace’s apology, Coach was among the second batch of brands, along with Givenchy, ASICS, and Fresh, to be exposed online for erroneous geographic listings. Coach got in trouble for a t-shirt displaying ‘Hong Kong’ as an independent region and listing ‘Taipei’ as belonging to ‘Taiwan,’ while Shanghai and Beijing are listed under China.

The tshirt that got Coach into trouble.

The brand was also found to have listed Hong Kong and Taiwan as independent countries under its website’s  “search country” option.

Apology?:
Yes, statement on August 12, followed by “Coach apologizes” hashtag (#蔻驰道歉#), 300 million views on Weibo.

Consequences:
Coach’s China ambassador, supermodel Liu Wen, said on Weibo on Monday that she had cut off her endorsement deal with the fashion label (#刘雯终止与蔻驰合作#, 6 million views) as the brand “seriously impacted the national sentiment of the Chinese people.” State media outlet Global Times suggested the brand faced “potential boycott in China.”

 

● FRESH 馥蕾诗

American beauty brand 

Brand Weibo account:
https://www.weibo.com/freshbeauty (339,500 milion fans)

Hashtag:
No separate hashtag for this incident.

What’s the problem?:
Fresh faced backlash for listing ‘Hong Kong’ as a separate region on its official (English) website.

Apology?:
Yes, statement on August 12, followed by “Fresh apologizes” hashtag (#fresh道歉#,) 8 million views on Weibo.

Consequence:
No known direct consequences.

 

● GIVENCHY 纪梵希

French luxury fashion and perfume house

Brand Weibo account:
https://weibo.com/officialgivenchy (1.5 milion fans)

Hashtag:
The topic ‘Givenchy T-Shirt’ (#纪梵希t恤#) became big on Weibo. The hashtag page has over 500 million views.

What’s the problem?:
Like Coach, Givenchy also got in trouble for a t-shirt displaying ‘Hong Kong’ as an independent region and listing ‘Taipei’ as belonging to ‘Taiwan.’

Apology?:
Yes, statement on August 12, followed by “Givenchy apologizes” hashtag (#纪梵希道歉#,) 290 million views on Weibo.

Consequence:
Chinese singer Jackson Yee terminated his brand partnerships with Givenchy (#易烊千玺与纪梵希解约# 680 million views).

 

● POCARI SWEAT 宝矿力水特

Japanese sport’s drink

Brand Weibo account:
https://www.weibo.com/pocarisweat (15400 fans)

Hashtag:
“Pocari Sweat Get Out of China”(#宝矿力水特滚出中国#) is one of the early hashtags associated with the Pocari controversy. With just over 300,000 views, it did not gain huge traction on Weibo.

What’s the problem?
Pocari Sweat is among the earliest brands – if not the earliest- to be caught up in the brand controversy relating to the protests in Hong Kong. As described by Japan Times, pro-democracy demonstrators praised Pocari after it pulled advertising from Hong Kong television station TVB, which protesters accuse of pro-Beijing coverage. Pocari became a popular drink among Hong Kong protesters.

Apology?:
The mainland China office of the brand issued two apology statements on July 11 and 21 in which it emphasized that it operates separately from the Hong Kong division and that it respects China’s “one country, two systems” policy.

Consequence:
Pocari Sweat was condemned by Chinese state media, but it is not clear if people in mainland China are drinking less Pocari because of the issue.

 

● VALENTINO 

Italian fashion house

Brand Weibo account:
www.weibo.com/valentinoofficial (413,000+ fans)

Hashtag:
No particular hashtag.

What’s the problem?:
Valentino listed Hong Kong and Taiwan as separate countries in the region/language menu on its foreign website.

Apology?:
Yes, statement on August 13, in which Valentino apologizes for making “a mistake” on its website. The website has since been changed.

Consequence:
No known consequences, the website seemed to be quickly adjusted, and many netizens expressed their praise for that and for the fact that the recent trend seems to make foreign brands more aware of the importance of respecting the One-China Policy.

 

● VERSACE 范思哲 

Italian fashion house

Brand Weibo account:
https://www.weibo.com/versacechina (850,000+ fans)

Hashtag:
“Versace Suspected of [Supporting] Hong Kong and Macau Independence” (#范思哲涉嫌港独澳独#): 3.2 million views.

What’s the problem?:
Versace is the first brand to be targeted in this week’s brand-hunting trend. An image of a T-shirt that listed Hong Kong and Macau as independent countries was first posted on Weibo by a female netizen on August 8, who wrote: “I discovered this recently, and wondered if the design of this t-shirt means that Versace is supporting Hong Kong independence?” Three days later, the image had circulated so much that it became a trending topic. Commenters called out the brand for being “two-faced” and for profiting from Chinese money while disregarding Chinese sovereignty.

Apology?:
Yes, statement on August 11, followed by “Versace apologizes” hashtag (#范思哲道歉#,) 860 million views on Weibo. In its statement, Versace stated that the t-shirts had already been recalled and destroyed in late July, and that the fashion house “deeply apologized for the controversy” that was caused by an “error in its t-shirt design.” Versace further stated that the brand “loves China” and “resolutely respects China’s territorial sovereignty.”

Donatella Versace, the designer and chief creative officer of Versace, also issued a personal apology through Instagram, writing: “Never have I wanted to disrespect China’s National Sovereignty and this is why I wanted to personally apologize for such inaccuracy and for any distress that it may have caused.”

Consequence:
Chinese celebrity Yang Mi ended her relationship with Versace. The announcement received a lot of attention on Chinese social media (#杨幂终止与Versace合作# 1.1 billion views).

 

● SWAROVSKI 施华洛世奇

Austrian jewelry company

Brand Weibo account:
https://www.weibo.com/swarovskicom (500,00+ fans)

Hashtag:
Swarovski, together with Calvin Klein, was one of the brands that popped up in the general ‘luxury brand scandal’ after the Versace controversy had snowballed and had moved to Coach, Givenchy, ASICS, and Fresh. The Swarovski issue was exposed just a bit later and had no separate hashtag on Weibo.

What’s the problem?
Swarovski went trending on Chinese social media for classifying Hong Kong as a country on its website.

Apology?
Swarovski issued an apology statement on August 13. The hashtag “Swarovski Apologizes” received over 750 million views on Weibo (#施华洛世奇道歉#).

Consequence:
Chinese actress Jiang Shuying, also known as Maggie Jiang, announced on Tuesday (August 13) that she would be ending her cooperation with Swarovski (#江疏影与施华洛世奇解约#, 410 million views).

 

CURRENTLY UNDER SCRUTINY BUT NO APOLOGIES:

 

● AMAZON 亚马逊

American e-commerce company

Brand Weibo account:
https://www.weibo.com/amazonchina (4.4 million fans)

Hashtag:
“Amazon T-shirts” (#亚马逊t恤#), 140 million views; “Amazon Sells Hong Kong Independence Shirts” (#亚马逊售卖港独T恤#), 18 million views.

What’s the problem?
Amazon is one of the latest brands to be added to the virtual PRC wall of shame of international brands going against Beijing’s “One China” principle. On August 14, screenshots of the Amazon e-commerce platform selling t-shirts promoting an independent Hong Kong and displaying anti-China slogans went viral on Weibo.

Reaction
Amazon did not apologize for the merchandise sold on its platforms, but the company did respond to ChinaNews (#亚马逊回应T恤事件#), emphasizing that Amazon always has and will respect China’s one-China principle, and abide by local laws of the countries Amazon is active in. There were also netizens on Weibo saying they understood that Amazon cannot be responsible for all the merchandise sold by its online shops around the world.

 

● SAMSUNG 三星 

South Korean Tech Company

Brand Weibo account:
https://www.weibo.com/samsung (2.8+ million fans)

Hashtag:
No separate hashtag for this issue, although the announcement that Zhang Yixing would terminate his contract with Samsung did receive over 980 million views, making it one of the bigger hashtags in this brand scandal.

What’s the problem?:
Samsung faced criticism on August 14 for damaging China’s “territorial integrity” by displaying choices Hong Kong, China, and Taiwan as “countries” on its website.

Consequence:
Chinese celebrity and K-Pop star Zhang Yixing (Lay Zhang) announced on August 13 that he would no longer work together with Samsung as a brand ambassador for “hurting the national feelings of Chinese compatriots” (#张艺兴与三星解约#, 980 million views!).

 

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. Please note that your comment below will need to be manually approved if you’re a first-time poster here.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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China Food & Drinks

Coca Cola Chicken Wings Are Here! McDonald’s China Introduces Cola Chicken on Its Menu

Add cola, add chicken, and it’s a recipe for success.

Manya Koetse

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Coca-Cola Chicken wings are so popular in China that McDonald’s China, in collaboration with Coca Cola, has now added them to their menu.

It is one of those dishes everyone in China will know of, yet its origins are somewhat murky: Cola Chicken.

Cola Chicken (可乐鸡) is a sweet and sour cooking dish using cola, chicken, ginger, soy sauce, cooking wine, and Sichuan pepper as its main ingredients (the Chinese way).

Braised Coca-Cola Chicken wings are especially popular in China, combining Chinese style braising and Coca-Cola to create juicy and savory BBQ style wings (see recipe).

According to some, Cola Chicken comes from Jinan, Shandong, where a cook in a restaurant accidentally tipped over a can of Coca Cola into a chicken dish, after which he discovered the taste of the soda matched the simmering chicken.

Image via 食尚小米, Sina Blog

Others allege two Chinese Coca Cola salespersons thought of the recipe first.

Another explanation states that ‘Cola Chicken’ was already made in Western countries, using tomato sauce as one of its main ingredients. The dish then became popular in Taiwan, where the tomato sauce was replaced by soy sauce.

Whatever its origins are: Cola Chicken is hugely popular in China. So popular, in fact, that McDonald’s China announced on Weibo this week that it would add ‘traditional cola chicken wings’ to its menu.

The latest addition to the McDonald’s China menu is a special collaboration between the Coca Cola brand and McDonald’s.

“I love Mcdonald’s, I love Coca Cola, I wanna try!”,  commenters on Weibo say: “I absolutely love Cola Chicken wings.”

Although social media responses to McDonald’s Cola Chicken have been very positive, some who have actually tried it out are less enthusiastic.

“I had them, but.. I actually didn’t taste any cola flavor. Are we supposed to soak them in our coke first?” one disappointed netizen wonders.

Others also expressed similar sentiments, writing: “I am confused by how it tastes” and: “I think it tastes really weird, but I can taste the Cola in it!”

But others who tried it are very happy: “I loved them! While chewing, the skin of the chicken bursts open, giving you that feeling of a carbonated drink. And the chicken is slightly sour and sweet, with that hint of Coca Cola.”

The Cola Chicken wings are not the only special additions to the McDonald’s China menu, which also offers “Sichuan Spicy Double Chicken Burger,” “Jumbo Milk Tea,” “Taro Pie,” and “Corn cups.”

Earlier this year, Mcdonald’s China also introduced a Japanese beef rice bowl to its main menu selections.

Many introductions to China’s McDonald’s menu have come and gone over the past few years. Whether Cola Chicken will be one of the items on the McDonald’s menu that’s here to stay is yet to be seen.

Also read: McDonald’s Celebrates 26th Birthday in China
Also read: China’s First Fast Food Restaurant
Also read: Coca Cola in China: “Not a Single Bottle of Coke Should Be Sold to Chinese”

Talking about Cola Chicken, a recommendation: the touching and funny short documentary (25 min) ‘Cola Chicken’ tells the story of the Chinese Chen Chen, who works as a tour guide in Spain, and dreams of opening up his own Cola Chicken restaurant one day:

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. Please note that your comment below will need to be manually approved if you’re a first-time poster here.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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