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From Crayfish To Doughnuts – Chinese Netizens Fed Up With Food Scandals

Two new food safety scandals has shaken China’s netizens. Popular chains Zheng Wen Qi Crayfish Donburi and Breadtalk are serving their customers contaminated and expired food. Weibo’s netizens have had enough.

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Two new food safety scandals has shaken China’s netizens. Popular chains Zheng Wen Qi Crayfish Donburi and Breadtalk are serving their customers contaminated and expired food. Weibo’s netizens have had enough.

Food safety has recurrently been an issue in China, as   one after the other food safety scandal has erupted over the past few years due to lack of knowledge about contamination and inadequate supervision. Earlier this month, two popular food enterprises were found to have food safety issues in Shanghai (上海) and Shenzhen (深圳), causing an uproar on Sina Weibo and WeChat.

The popular Zheng Wen Qi Crayfish Donburi (郑文琪龙虾盖浇饭), a nation-wide crayfish restaurant, was ordered to close one of its outlets in Shanghai after seven people eating there had fallen sick. A number of diners who had to wait in line at the restaurant were reported suffering from diarrhea, stomach aches and vomiting.

On August 21st, the local market supervision administration released the inspection report, revealing that employees and diners were infected with vibrio parahaemolyticus bacteria, typically causing disease in people who eat contaminated seafood.

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Later, owner and founder Zheng Wenqi claimed in a statement that all of the ingredients had met the requirements and passed the appropriate quality checks. This suggested that the contamination was caused by the staff who didn’t follow the right ways to cook the crayfish.

 

“The right to health and safety is a basic consumer right.”

 

Netizens on Sina Weibo are angry that the restaurant has not apologized to the poisoned customers, and has instead shifted the focus to employees’ misoperation. User Flower Majesty comments: “We need public apology! The company didn’t criticize itself or examine its ingredients after the poisening occurred. The right to health and safety is a basic consumer right. We have the right to know the details of more specific penalties.”

The Crayfish scandal is not the only food safety scandal this month. Singaporean chain BreadTalk (面包新语) was reported of reusing cooking oil and replacing expiration labels on its bread in one of its Shenzhen stores.

 

He recorded another employee saying: “I’m not going to eat it myself.”

 

The violation operation was discovered by a journalist from TV show “Law Time” (法治时空), who went undercover as an employee at the store. With a hidden camera, the reporter recorded Breadtalk’s everyday management. He found out that the store reused the same cooking oil to fry doughnuts for months in a row. He was able to capture employees saying that the oil is used repeatedly, and that they only add some new oil if it they run low on oil or when regulators come for investigation.

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The correspondent also discovered that the BreadTalk staff exchanged products’ expired tags instead of throwing it away. He recorded another employee saying: “I’m not going to eat it myself.”

BreadTalk has stated through its official Weibo account that the report is absolutely false. According to the statement, BreadTalk always complies with national food hygiene and food safety requirements – from ingredient procurement and logistics to warehousing and instore production.

 

“How come an enterprise like BreadTalk is still running as if nothing has happened?”

 

Netizens quickly initiated a lively discussion on Sina Weibo under the hashtag “The Fall of BreadTalk” (#面包新语沦陷#). The majority of the users expressed anger and disappointment, as it was not the first time BreadTalk was reported regarding food safety issues.

User ‘Xiaoyao 520’ points out: “BreadTalk used expired flour last year and then another food safety issue is reported this year. Didn’t the food watchdog claim that they would be severely punished? How come an enterprise like BreadTalk is still running as if nothing has happened?”

Other users urge BreadTalk to face the reality and solve their problems rather than covering and concealing them to the public.

User ‘Zheng Yuntian’ says: “Actually I don’t think your [BreadTalk’s] issue is that serious compared with other food processing enterprises in China. But when problems are reported, the best way to deal with them is to find a solution instead of making superficial statements. It will really ruin your reputation amongst customers.”

By Yiying Fan

©2015 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Food & Drinks

Adapted to the Desert: This Yurt-Style KFC Opened in Inner Mongolia

Special KFC in Inner-Mongolia: “Is home delivery done by camelback?”

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A KFC restaurant that has opened up in Ordos Prefecture, Inner-Mongolia, is attracting online attention in China for its yurt-style building.

The KFC restaurant is located in Xiangshawan, also known as Whistling Dune Bay, a tourist area – China’s first desert-themed tourism resort – in the Kubuqi Desert.

Some web users praise the fast-food giant for “following local customs” (“入乡随俗”). Others jokingly wonder if their home delivery services are also done by camelback.

Although KFC is not China’s first fast-food restaurant, it is one of the most popular ones. Nowhere else outside of the US has KFC expanded so quickly as in China. Since the first KFC opened in Beijing in 1987, the chain had an average of 50% growth per year.

With thousands of locations across the country, KFC often adapts its restaurants’ style to the local environment. On Weibo, web users share various examples of local KFCs.

A KFC sign at a Fuzhou branch, by Weibo user @渭城朝雨玉清宸.

A KFC in Shanxi province, shared by Weibo user @sheep加水饺.

KFC in Suzhou, by Weibo user @是宜不是宣呀.

KFC in Pingyao, by Weibo user @车谦渊

KFC in Orange Isle, Hunan, by Weibo user @DzDanger_

One Weibo user (@阳山花非花) points out that KFC is not the only chain to adapt to the local environment in Ordos. Chinese fast-food chain Dicos (德克士) apparently also has a special restaurant in the area.

Besides adapting its buildings, KFC is also known to be quite localized in its product offerings. KFC China offers products such as Chinese-style porridge, Beijing chicken roll, and youtiao (deep-fried strip of dough commonly eaten for breakfast).

In 2019, KFC also made headlines in China for adding, among other things, hot and spicy skewers (麻辣串串) to its menu.

For now, the KFC yurt-style location is bound to gain more visitors who are coming to check it out. Already, various Weibo users are sharing their own pics of their KFC visit.

 

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By Manya Koetse (@manyapan)

With contributions by Miranda Barnes

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China Food & Drinks

“There’s a Cockroach in My Hotpot” – ‘Pengci’ Tries to Scam Haidilao Restaurant

Two hotpot cockroaches in one day, but the real cockroach didn’t get away.

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A man in Shenzhen has been arrested after trying to pull a scam in Haidilao hotpot restaurants twice in one day.

The man, Mr Cai (蔡), visited two different locations of China’s Haidilao chain of hotpot restaurants within twenty-four hours, and both times he managed to ‘discover’ a cockroach in his hotpot.

Cai complained to the staff about the roach in his food. According to Sohu.com, in order to keep the peace, both Haidilao stores compensated their unhappy guest; they gave him a free meal and 1000 yuan ($156) and 800 yuan ($124) respectively.

When the restaurants later inspected their security camera footage, they suspected they had been scammed and reported the incident to the police. Further investigation of the security videos revealed that the man actually held the cockroach in his hand, behind his phone, and dropped it on the table, after which he put it in the hotpot together with the vegetables.

When the man scooped the insect out of the hotpot, he immediately called the waiter to show the cockroach in his food.

After being exposed as a ‘pengci‘ (碰瓷), a scammer focused on pretending to a victim in order to get compensation, Cai was detained by the local police.

A similar incident occurred in 2018, when a man named Guo (郭) dropped a dead rat in the hotpot at a Haidilao restaurant, and then demanded a compensation of 5 million yuan ($780,000). That incident also went viral on Chinese social media at the time.

Guo was later sentenced to three years in prison for his scam, for damaging Haidilao’s reputation, and for filing a false report with regulatory authorities.

Also in 2018, a woman claimed she had found a sanitary pad in her Haidilao hotpot. This incident later also turned out to be a scam – the woman had placed the item there herself.

Haidilao is one of China’s most famous hotpot brands, and its restaurants have been in business for over 25 years. The restaurant is known for its good service, quality, and cleanliness.

On Weibo, the Haidilao ‘cockroach incident’ is attracting a lot of attention today, with one hashtag page regarding the issue receiving over 230 million views (#男子在海底捞自导自演吃出蟑螂#).

Although scams such as these are not uncommon, many people are surprised that someone would still attempt to fraud Haidilao in this way in 2021, when there are cameras set up everywhere in the restaurant.

Haidilao’s surveillance cameras have become a topic of discussion on social media before. The restaurant’s alleged reason for putting up so many cameras is in order to take better care of their customers, to monitor employee service standards, and to rely on their security footage when personal belongings go missing. The cameras also register the entire hotpot dining process; if something comes up in the hotpot that is not supposed to be there, the cameras will have captured how it ended up there.

“In this case, it’s good that there are so many security cameras,” one commenter writes.

Many others scold Cai for trying to scam Haidilao like this: “They should really make him eat cockroaches.”

 

– By Manya Koetse (@manyapan)

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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