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Ofo’s Bike Sharing Services Spark Outrage on Chinese Social Media for “Giving Privileges to Foreigners”

Apparently, all it takes is to be an American to get your deposit back from Ofo?

Gabi Verberg

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When one man dreaded waiting forever on the phone with Ofo’s customer service to get a deposit back, he decided the “foreigner reporting strategy,” and it allegedly worked. It is a story that is now going viral on Chinese social media, where netizens are outraged about the company’s “unfair treatment” of customers.

When one Chinese Ofo customer decided he did not feel like waiting forever on the phone to get his deposit of 199 yuan back, he decided to go “foreign.” Changing his account details, he pretended to be a man from California living in China for the past three years and sent an email to Ofo in English, Tencent News and other Chinese media report. Not only did he immediately get his deposit back, the company even sent him an apology letter.

For over a year now, the Ofo bike sharing service company is facing financial troubles which have forced the company to lay off workers and have made it extra difficult for Ofo users to get a refund of their 199 yuan ($29) deposit.

As reported by Technode earlier this month, amidst recent reports on Ofo’s alleged nearing bankruptcy and rumors of an acquisition by ride-hailing giant Didi, users have rushed to get their deposits back.

In the CCTV2 Economic News (经济信息联播) programme on December 3rd, Ofo users told reporters that the company’s app now only has a “top up” credit button in its settings, and that the button for “getting a refund of deposit” had been removed. When people tried calling the service center of the company, many got no response, despite numerous attempts.

Ofo was founded in 2014 and first launched its services in Beijing in 2015. Ofo bikes can now be found in many cities across China, where users first pay a deposit and can then unlock and track bikes, which can be rented for one yuan by the hour, using the smartphone app.

Now, the news has gone viral of the Chinese man who not only got his deposit refunded, but even received an apology letter from Ofo. All it allegedly took for him to succeed is pretending to be a foreigner.

When the Chinese man, who goes by the username “@ztj93,” had heard that he had to go through much trouble to get his deposit back, he pretended to be an American and used Gmail to write an email to Ofo in English, of which he took a screenshot and reposted it on his Weibo account. Within a day, the money was sent back to his Alipay-account, and a letter of apology was sent to his email.

The email from “ztj93” sent to Ofo on the 13th of December, at 3:51 pm, as shared on social media:

Ofo’s reply on the 14th of December, at 10:03 am:

When the man shared his success online, news went viral immediately.

At the time of writing, the hashtag “Pretend to be foreign and Ofo refunds immediately” (#假装外国人ofo秒退押金#) has received over 140 million views on Weibo.

Many netizens praise the man for his clever approach and congratulate him with his success, while also condemning the Ofo company for their “unfair treatment” of customers, with some even expressing their hopes for the company to go bankrupt as soon as possible.

By now, the original poster has placed a letter on his Weibo account in which he expresses his surprise with the fact that Ofo actually responded to him and that he got his money back, but also with the fact that the news has blown up on Weibo as it has. The man also explains that he is a long-time user of Weibo and that he since long has used the international Weibo version (it not clear at time of writing where the man exactly adjusted his profile details and if it was on Ofo or on Weibo).

He writes that although initially, it was just funny to him, he now has mixed feelings about the entire incident; on the one hand, he is happy that he has his money back, he writes, but on the other hand, he says that it makes him “uncomfortable” knowing that Ofo might give a preferential treatment to foreigners.

While he understands people’s anger about this, he writes, he also says that this anger should stay within “reasonable realms,” which it, apparently, has not. The poster has since deleted his Ofo posts, saying he knew the power of Weibo, but that he did not expect his post to be so influential.

On Saturday night (China time), Chinese media outlet Pear Video published a video on the issue in which two spokespersons for Ofo state they do not know about the incident and will look into it. Later, the phone for Ofo’s PR services was allegedly not able to be reached again.

By Gabi Verberg and Manya Koetse, with contributions from Miranda Barnes

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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Gabi Verberg is a Business graduate from the University of Amsterdam who has worked and studied in Shanghai and Beijing. She now lives in Amsterdam and works as a part-time translator, with a particular interest in Chinese modern culture and politics.

China Food & Drinks

Coca Cola Chicken Wings Are Here! McDonald’s China Introduces Cola Chicken on Its Menu

Add cola, add chicken, and it’s a recipe for success.

Manya Koetse

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Coca-Cola Chicken wings are so popular in China that McDonald’s China, in collaboration with Coca Cola, has now added them to their menu.

It is one of those dishes everyone in China will know of, yet its origins are somewhat murky: Cola Chicken.

Cola Chicken (可乐鸡) is a sweet and sour cooking dish using cola, chicken, ginger, soy sauce, cooking wine, and Sichuan pepper as its main ingredients (the Chinese way).

Braised Coca-Cola Chicken wings are especially popular in China, combining Chinese style braising and Coca-Cola to create juicy and savory BBQ style wings (see recipe).

According to some, Cola Chicken comes from Jinan, Shandong, where a cook in a restaurant accidentally tipped over a can of Coca Cola into a chicken dish, after which he discovered the taste of the soda matched the simmering chicken.

Image via 食尚小米, Sina Blog

Others allege two Chinese Coca Cola salespersons thought of the recipe first.

Another explanation states that ‘Cola Chicken’ was already made in Western countries, using tomato sauce as one of its main ingredients. The dish then became popular in Taiwan, where the tomato sauce was replaced by soy sauce.

Whatever its origins are: Cola Chicken is hugely popular in China. So popular, in fact, that McDonald’s China announced on Weibo this week that it would add ‘traditional cola chicken wings’ to its menu.

The latest addition to the McDonald’s China menu is a special collaboration between the Coca Cola brand and McDonald’s.

“I love Mcdonald’s, I love Coca Cola, I wanna try!”,  commenters on Weibo say: “I absolutely love Cola Chicken wings.”

Although social media responses to McDonald’s Cola Chicken have been very positive, some who have actually tried it out are less enthusiastic.

“I had them, but.. I actually didn’t taste any cola flavor. Are we supposed to soak them in our coke first?” one disappointed netizen wonders.

Others also expressed similar sentiments, writing: “I am confused by how it tastes” and: “I think it tastes really weird, but I can taste the Cola in it!”

But others who tried it are very happy: “I loved them! While chewing, the skin of the chicken bursts open, giving you that feeling of a carbonated drink. And the chicken is slightly sour and sweet, with that hint of Coca Cola.”

The Cola Chicken wings are not the only special additions to the McDonald’s China menu, which also offers “Sichuan Spicy Double Chicken Burger,” “Jumbo Milk Tea,” “Taro Pie,” and “Corn cups.”

Earlier this year, Mcdonald’s China also introduced a Japanese beef rice bowl to its main menu selections.

Many introductions to China’s McDonald’s menu have come and gone over the past few years. Whether Cola Chicken will be one of the items on the McDonald’s menu that’s here to stay is yet to be seen.

Also read: McDonald’s Celebrates 26th Birthday in China
Also read: China’s First Fast Food Restaurant
Also read: Coca Cola in China: “Not a Single Bottle of Coke Should Be Sold to Chinese”

Talking about Cola Chicken, a recommendation: the touching and funny short documentary (25 min) ‘Cola Chicken’ tells the story of the Chinese Chen Chen, who works as a tour guide in Spain, and dreams of opening up his own Cola Chicken restaurant one day:

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. Please note that your comment below will need to be manually approved if you’re a first-time poster here.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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China Celebs

Faking Street Photography: Why Staged “Street Snaps” Are All the Rage in China

Staged street photography is the latest “15 minutes of fame” trend on Chinese social media.

Manya Koetse

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It looks as if they are spontaneously photographed or filmed by one of China’s many street photographers, but it is actually staged. Chinese online influencers – or the companies behind them – are using street photography as part of their social media strategy. And then there are those who are mocking them.

Recently a new trend has popped up on Chinese social media: people posting short videos on their accounts that create the impression that they are being spotted by street fashion photographers. Some look at the camera in a shy way, others turn away, then there are those who smile and cheekily stick out their tongue at the camera.

Although it may appear to be all spontaneous, these people – mostly women – are actually not randomly being caught on camera by one of China’s many street fashion photographers in trendy neighborhoods. They have organized this ‘fashion shoot’ themselves, often showing off their funny poses and special moves, from backward flips to splits, to attract more attention (see example in video embedded below).

In doing so, these self-made models are gaining more fans on their Weibo, Douyin, Xiaohongshu, or WeChat accounts, and are turning their social media apps into their very own stage.

 

Street Photography in Sanlitun

 

The real street photography trend has been ongoing in China for years, near trendy areas such as Hangzhou’s Yintai shopping mall, or Chengdu’s Taikoo Li.

One place that is especially known for its many street photographers is Beijing’s see-and-be-seen Sanlitun area, where photographers have since long been gathering around the Apple or Uniqlo stores with their big lens cameras to capture people walking by and their trendy fashion.

A few years ago, Thatsmag featured an article discussing this phenomenon, asking: “Who are these guys and what are they doing with their photos?”

Author Dominique Wong found that many of these people are older men, amateur photographers, who are simply snapping photos of attractive, fashionable, and unique-looking people as their hobby.

But there are also those who are working for street fashion blogs or style magazines such as P1, and are actually making money with their street snaps capturing China’s latest fashion trends.

Image by 新浪博客

People featured in these street snaps can sometimes go viral and become internet celebrities (网红). One of China’s most famous examples of a street photographed internet celebrity is “Brother Sharp.”

‘Brother Sharp’ became an online hit in 2009 (image via Chinasmack).

It’s been ten years since “Brother Sharp” (犀利哥), a homeless man from Ningbo, became an online hit in China for his fashionable and handsome appearance, after his street snap went trending on the Chinese internet.

 

Staged Street Scenes

 

But what if nobody’s snapping your pics and you want to go viral with your “Oh, I am being spotted by street fashion photographers” video? By setting up their own “street snap” shoots, online influencers take matters into their own hands.

It is not just individuals who are setting up these shoots; there are also companies and brands that do so in order to make their (fashion) products more famous. According to People’s Daily, in Hangzhou alone, there are over 200 photographers for such “street snaps” and hundreds of thousands of models for such “performances.”

The photographers can, supposedly, earn about 20,000 to 30,000 yuan ($2,890-$4,335) per day and the models are well paid.

In this way, the “street snap performance” phenomenon is somewhat similar to another trend that especially became apparent in China around 2015-2016, namely that of ‘bystander videos’ capturing a public scene. Although these videos seem to be real, there are actually staged.

One such example happened in 2017 when a video went viral of a young woman being scolded on a Beijing subway for wearing a revealing cosplay outfit.

The story attracted much attention on social media at the time, with many netizens siding with the young woman and praising her for responding coolly although the woman was attacking her. Later, the whole scene turned out to be staged with the purpose of generating more attention for the ad of a “cool” food delivery platform behind the older lady.

In 2015, photos of a ‘romantic proposal’ made its rounds on social media when a young man asked his pregnant girlfriend to marry him using over 50 packs of diapers in the shape of a giant heart. One bag of diapers carried a diamond ring inside. It was later said the scene was sponsored by Libero Diapers.

 

Wanghong Economy

 

Both the latest street snap trend and the staged video trend are all part of China’s so-called “Wanghong economy.” Wǎnghóng (网红) is the Chinese term for internet celebrities, KOL (Key Opinion Leader) or ‘influencer.’ Influencer marketing is hot and booming in China: in 2018, the industry was estimated to be worth some $17.16 billion.

Being a wanghong is lucrative business: the more views, clicks, and fans one has, the more profit they can make through e-commerce and online advertising.

Using Chinese KOLs to boost brands can be an attractive option for advertisers, since their social media accounts have a huge fanbase. Prices vary on the amount of fans the ‘influencer’ has. In 2015, for example, the Chinese stylist Xiao P already charged RMB 76,000 ($11,060) for a one-time product mention on his Weibo account (36 million fans).

According to the “KOL budget Calculator” by marketing platform PARKLU, a single sponsored post on the Weibo account of a famous influencer will cost around RMB 60,000 ($8730).

The current staged street snap hype is interesting for various online media businesses in multiple ways. On short video app Douyin, for example, the hugely popular street snap videos come with a link that allows app users to purchase the exact same outfits as the girls in the videos.

Perhaps unsurprisingly, an online survey by Tencent found that 54% of college-age respondents had the ambition to become an “online celebrity.”

 

Making Non-Fashion Fashion: The Farm Field as a Catwalk

 

Although becoming an actual online celebrity used to be a far-fetched dream for many Chinese netizens, the latest staged-street-snap trend creates the possibility for people to experience their “15 minutes of fame” online.

Just as in previous online trends such as the Flaunt Your Wealth Challenge or A4 Waist Challenge, you see that many people soon participate in them, and that they are then followed by an “anti-movement” of people making fun of the trend or using it to promote a different social point-of-view.

The 2018 “Flaunt Your Wealth” challenge, for example, in which Chinese influencers shared pictures of themselves falling out of their cars with their expensive possessions all around them, was followed by an Anti-Flaunt Your Wealth movement, in which ordinary people mocked the challenge by showing themselves on the floor with their diplomas, military credentials, painting tools, or study books around them.

In case of the (staged) “Fashion Street Photography” movement, that now has over 103 million views on Weibo (#全国时尚街拍大赏# and #街拍艺术行为大赏#), you can also see that many people have started to mock it.

“I find [this trend] so embarrassing that I want to toss my phone away, yet I can’t help but watch it,” one Weibo user (@十一点半关手机) writes, with others agreeing, saying: “This is all so awkward, it just makes my skin crawl.”

The anti-trend answer to the staged street shoot hype now is that people are also pretending to be doing such a street snap, but ridiculing it by making over-the-top movements, doing it in ‘uncool’ places, wearing basic clothing, or setting up a funny situation (see embedded tweet below).

Some of these short videos show ‘models’ walking in a rural area, pretending to be photographed by a ‘street fashion photographer’ – it’s an anti-trend that’s become a trend in itself (see videos in embedded tweets below).

Although this ‘anti-trend’ is meant in a mocking way, it is sometimes also a form of self-expression for young people for whom the Sanlitun-wannabe-models life is an extravagant and sometimes unattainable one.

They don’t need trendy streets and Chanel bags to pretend to be models: even the farm field can be their catwalk.

In the end, the anti-trend “models” on Chinese social media are arguably much cooler than the influencers pretending to be photographed. Not only do they convey a sense of authenticity, they also have something else that matters the most in order to be truly cool and attractive: a sense of humor.

Also read: From Mountains of Taishan to Faces of Amsterdam – Interview with Street Photographer Jimmy on the Run

Also read: Beijing Close-Up: Photographer Tom Selmon Crosses the Borders of Gender in China

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. Please note that your comment below will need to be manually approved if you’re a first-time poster here.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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