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Ofo’s Bike Sharing Services Spark Outrage on Chinese Social Media for “Giving Privileges to Foreigners”

Apparently, all it takes is to be an American to get your deposit back from Ofo?

Gabi Verberg

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When one man dreaded waiting forever on the phone with Ofo’s customer service to get a deposit back, he decided the “foreigner reporting strategy,” and it allegedly worked. It is a story that is now going viral on Chinese social media, where netizens are outraged about the company’s “unfair treatment” of customers.

When one Chinese Ofo customer decided he did not feel like waiting forever on the phone to get his deposit of 199 yuan back, he decided to go “foreign.” Changing his account details, he pretended to be a man from California living in China for the past three years and sent an email to Ofo in English, Tencent News and other Chinese media report. Not only did he immediately get his deposit back, the company even sent him an apology letter.

For over a year now, the Ofo bike sharing service company is facing financial troubles which have forced the company to lay off workers and have made it extra difficult for Ofo users to get a refund of their 199 yuan ($29) deposit.

As reported by Technode earlier this month, amidst recent reports on Ofo’s alleged nearing bankruptcy and rumors of an acquisition by ride-hailing giant Didi, users have rushed to get their deposits back.

In the CCTV2 Economic News (经济信息联播) programme on December 3rd, Ofo users told reporters that the company’s app now only has a “top up” credit button in its settings, and that the button for “getting a refund of deposit” had been removed. When people tried calling the service center of the company, many got no response, despite numerous attempts.

Ofo was founded in 2014 and first launched its services in Beijing in 2015. Ofo bikes can now be found in many cities across China, where users first pay a deposit and can then unlock and track bikes, which can be rented for one yuan by the hour, using the smartphone app.

Now, the news has gone viral of the Chinese man who not only got his deposit refunded, but even received an apology letter from Ofo. All it allegedly took for him to succeed is pretending to be a foreigner.

When the Chinese man, who goes by the username “@ztj93,” had heard that he had to go through much trouble to get his deposit back, he pretended to be an American and used Gmail to write an email to Ofo in English, of which he took a screenshot and reposted it on his Weibo account. Within a day, the money was sent back to his Alipay-account, and a letter of apology was sent to his email.

The email from “ztj93” sent to Ofo on the 13th of December, at 3:51 pm, as shared on social media:

Ofo’s reply on the 14th of December, at 10:03 am:

When the man shared his success online, news went viral immediately.

At the time of writing, the hashtag “Pretend to be foreign and Ofo refunds immediately” (#假装外国人ofo秒退押金#) has received over 140 million views on Weibo.

Many netizens praise the man for his clever approach and congratulate him with his success, while also condemning the Ofo company for their “unfair treatment” of customers, with some even expressing their hopes for the company to go bankrupt as soon as possible.

By now, the original poster has placed a letter on his Weibo account in which he expresses his surprise with the fact that Ofo actually responded to him and that he got his money back, but also with the fact that the news has blown up on Weibo as it has. The man also explains that he is a long-time user of Weibo and that he since long has used the international Weibo version (it not clear at time of writing where the man exactly adjusted his profile details and if it was on Ofo or on Weibo).

He writes that although initially, it was just funny to him, he now has mixed feelings about the entire incident; on the one hand, he is happy that he has his money back, he writes, but on the other hand, he says that it makes him “uncomfortable” knowing that Ofo might give a preferential treatment to foreigners.

While he understands people’s anger about this, he writes, he also says that this anger should stay within “reasonable realms,” which it, apparently, has not. The poster has since deleted his Ofo posts, saying he knew the power of Weibo, but that he did not expect his post to be so influential.

On Saturday night (China time), Chinese media outlet Pear Video published a video on the issue in which two spokespersons for Ofo state they do not know about the incident and will look into it. Later, the phone for Ofo’s PR services was allegedly not able to be reached again.

By Gabi Verberg and Manya Koetse, with contributions from Miranda Barnes

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

Gabi Verberg is a Business graduate from the University of Amsterdam who has worked and studied in Shanghai and Beijing. She now lives in Amsterdam and works as a part-time translator, with a particular interest in Chinese modern culture and politics.

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China Digital

Must-Read: SCMP’s China Internet Report 2020

The China Internet Report brings order to the chaos of China’s ever-changing digital environment. There’s a special What’s on Weibo discount for the Pro-edition.

Manya Koetse

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SCMP Research’s China Internet Report 2020 is here, covering the country’s biggest tech trends, breaking down the major players and key markets, and bringing some order to the chaos of China’s rapidly changing digital environment.

Today, the South China Morning Post (SCMP) has launched its third edition of the China Internet Report – a super-comprehensive resource on China’s technology landscape offering insights into the most important trends and players shaping the world’s biggest internet community.

This year, China’s online population has reached the staggering number of 904 million users, with the average daily time spent on the internet rising to 7.2 hours in March.

COVID-19 has significantly increased online media consumption across China.

China’s rapid digitization has not just radically altered Chinese society – it is also increasingly impacting the global internet ecosystem at large.

With yesterday’s local startups becoming tomorrow’s international tech leaders, and today’s trends soon becoming worldwide shifts, understanding China’s latest digital developments has never been more important.

The new coronavirus outbreak in China has not just temporarily affected people’s online behavior, the report finds, suggesting that COVID-19 will have a lasting impact on China’s tech sectors.

Besides social media platforms and other apps becoming a crucial tool of mass communication and information for Chinese netizens in times of COVID-19, the pandemic also changed how people in China started using technology in their everyday lives, from online learning to digital healthcare seeking. These trends have brought about permanent changes.

The accelerated digitization and the innovative tech use in times of the coronavirus crisis are listed as one of the major trends of 2020, among other vital digital shifts changing China’s online landscape, from the mass adoption of 5G to live streaming in China reaching its third phase.

To check out the main trends for 2020, China’s latest internet statistics, its top tech competitors, internet companies, and more, here’s a link to the report.

This year, in addition to the free report, SCMP Research also introduces its Pro Edition (US$400) that features more than a hundred pages of deep-dive per sector – from e-commerce to healthtech, 5G and more – providing additional analysis, data, as well as access to six closed-door webinars with leading C-level executives of internet and technology companies in China.

The folks at SCMP have been kind enough to reach out and offer a special 30% discount on the Pro Edition report for What’s on Weibo readers.

You’ll get the discount by using the discount code: “WHATSONWEIBO“, or by clicking this link that will automatically include your discount code.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Food & Drinks

Spicy Sauce Scam Goes Viral – Tencent Duped by Fake Lao Gan Ma Deal

The bizarre story that went trending this week involves China’s tech giant Tencent and China’s undisputed sauce queen Lao Gan Ma.

Manya Koetse

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The super popular Chinese chilli sauce brand Lao Gan Ma has been all the talk on Chinese social media this week since a somewhat bizarre incident occurred where the world of tech scams and spicy sauce collided.

News came out earlier this week that Chinese tech giant Tencent sued Lao Gan Ma over a contract dispute for failing to pay the advertising fees for their online platforms. The case led to an initial Shenzhen court ruling requiring Lao Gan Ma to freeze 16.24 million yuan ($2.3 million) worth of assets.

According to Chinese state media outlet Global Times, Tencent claimed it had signed a marketing contract with the famous chilli brand in March of last year, and has since delivered marketing promotions worth of tens of millions yuan without receiving payment.

Lao Gan Ma, however, denied ever signing this contract with Tencent and reported the matter to police.

It then turned out that Tencent had actually signed the marketing cooperation with imposters pretending to represent the chilli manufacturer, and had actually been cheated.

Meanwhile, the hashtag “CCTV Investigates the Lao Gan Ma Suitcase” (#央视调查腾讯老干妈诉讼事件#) received over 400 million views on social media platform Weibo.

The imposters’ goal allegedly was to obtain the online game package codes that are part of Tencent’s promotional activities, in order to resell them online.

On July 1st, Guiyang police released a statement on Weibo saying they had arrested three people in the fraud case; a 36-year old man, and two women aged 40 and 36. The topic became trending on Weibo (#警方通报3人伪造老干妈印章签合同#), receiving 190 million views.

On social media, many netizens wonder how a big company such as Tencent – one of China’s biggest internet giants – could fall for such a scam.

“Even I know that Laoganma doesn’t need advertisement to promote its products,” some commenters wrote.

“Wouldn’t such a business deal actually require them to meet?”, others wonder.

Other people express their anger at Tencent, demanding an apology from the company for suing their beloved chilli sauce brand.

But the majority of people think the matter is somewhat hilarious, ridiculing Tencent – that has a penguin as its main logo – for getting caught up in such an embarrassing scam. Dozens of memes circulating on Weibo make fun of the company for being so stupid and naive.

The Tencent penguin: deceived, used, and ridiculed.

The Tencent company joined the meme machine to also ridicule itself, asking Chinese netizens for information that could prevent them from falling for such a scam in the future. As a reward, the company writes, they will give away thousand jars of Lao Gan Ma chilli sauce.

Want to know more? To read all about the Lao Gan Ma brand and its history, click here for our feature article on the brand and its founder.

Hungry? Lao Gan Ma is also for sale in your local (Asian) supermarket, and also sells it products through Amazon here.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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