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Battling the Keyboard Warriors: How China’s Netizens Address Online Harassment

Incidents of online harassment against women continue to rise year on year across the world, with severe cases in the PRC and abroad. What’s on Weibo’s Cat Hanson, who has personally experienced online stalking in China, explores how cyber-bullying is gradually receiving more awareness – although the Chinese laws are lagging behind.

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Incidents of online harassment against women continue to rise year on year across the world, with severe cases in the PRC and abroad. What’s on Weibo’s Cat Hanson, who has personally experienced online stalking in China, explores how cyber-bullying is gradually receiving more awareness – although the Chinese laws are lagging behind.

In the summer of 2016, romantic comedy So I Married my Anti-Fan (所以…和黑粉结婚了) released in theaters across China. Actress Yuan Shanshan (袁姗姗) starred as a scorned journalist who unleashes an online campaign against a Korean pop idol (Park Chanyeol). In the movie, Yuan’s character spends hours leaving insulting comments about the star in her crosshairs, giggling with glee as she argues with his diehard fans.

The role wasn’t entirely fiction for Yuan, who in 2013 became the target of a deluge of online abuse on China’s Sina Weibo.

The actress shared her experience during a TEDx presentation in Ningbo two years later, describing her shock of waking up to thousands of comments and posts criticizing her acting: “Before 2013, I would never in my wildest dreams have imagined that I’d become the internet’s troll-fodder,” she said.

Actress Yuan Shanshan addresses cyber bullying during a Ted Talk.

Yuan was not alone. In late 2016, Chinese women’s rights group Chilli Pepper (尖椒部落) published figures obtained from their survey on online harassment, also known in Mandarin as wangluobaoli (网络暴力 – a homonym of ‘online violence’ and ‘online bully’).

The report aimed to show that “Internet harassment is another form of violence.” According to the data, the majority of respondents were female students who had encountered online harassment in the past.

 

IDEAS ON ‘ONLINE VIOLENCE’ IN CHINA

“Chinese websites tend to blame young people’s ‘impulsive’ and ‘ignorant’ behaviour for the rise in online harassment.”

 

Discourse on China’s online violence has usually revolved around infamous ‘human flesh searches’ (人肉搜索), a term used to describe the activities of the wangluo baomin (网络暴民 ‘internet mob’) who seek out and share the personal information of people involved in public scandals.

The so-called ‘human flesh search’ is a collective effort of netizens to find out details about their online target.

Due to the internet’s comparatively youthful demographic and the aggressive nature of these search campaigns, Chinese Wikipedia-style websites tend to blame young people’s ‘impulsive’ and ‘ignorant’ behaviour for the rise in online harassment.

In contrast, the majority of Chilli Pepper’s survey respondents reported a style of online harassment beyond ‘human flesh searches.’ They also believe the issue is rooted in gender discrimination.

Given the varying opinions between online women’s groups and encyclopedic websites, it begs the question as to whether online platforms like Weibo are becoming a discursive space for issues of gender, abuse, and harassment.

 

GLOBAL ONLINE VIOLENCE

“Online misogyny is a global tragedy, and it is imperative that it ends.”

 

The online harassment of young women is not unique to China. Writing for The Guardian, Elle Hunt reported that over three-quarters of women reporting harassment were under 30 years old, according to Australian research.

In 2016, American actress and activist Ashley Judd delivered a TED Talk claiming: “Online misogyny is a global tragedy, and it is imperative that it ends.” The talk was internationally praised and shared on multiple social networking sites including Weibo.

The mechanisms of online violence in Australia and America were consistent with Chilli Pepper’s findings in China; harassment, hyper-sexualised comments, and attacks on appearance. The LGBT community are also regularly targeted worldwide with homophobic and transphobic online attacks.

Other factors such as money, crime, and morality are less likely to be the subject of harassment, despite being the main focus of human flesh searches. This suggests that a form of online violence exists outside of these searches, in contrast with online definitions.

 

“How many deaths before you’re satisfied?”

 

Incidents of online harassment against women continue to rise year on year across the world, with severe cases in China and abroad.

In June 2016, a man named as ‘Aidyn C’ was ordered to stand trial in the Netherlands for ‘extortion, internet luring and child pornography’ after the death of Canadian teenager Amanda Todd. The teenager posted a video to YouTube about her online harasser shortly before taking her own life. The case sent shockwaves throughout Canada and the world, leading to calls for stronger laws to combat online harassment.

In China, the death of Chinese singer Qiao Renliang (乔任梁) was also followed by public outcry over online violence. The television actor and singer committed suicide in November 2016 at the age of 28. Qiao’s death was officially attributed to depression, although many netizens blamed the online abuse that stars such as Qiao and actress Yuan Shanshan receive on a daily basis.

Qiao’s death was officially attributed to depression, but many netizens blamed online abuse.

In a critical post addressed to online anti-fans, Weibo user @Lun­_少女依 wrote: “How many deaths before you’re satisfied?”

Qiao Renliang’s death has never been officially connected to online harassment.

 

THE VULNERABLE ONES

“A high number of children aged 8-17 in China have undergone negative experiences online, ranking first among 25 countries.”

 

Despite evidence that young women and public figures are most vulnerable to online harassment, figures obtained by Microsoft in 2012 show that a disproportionately high number of children aged 8-17 in China have undergone ‘negative experiences’ over the internet, ranking first among 25 countries.

Some netizens dispute the reliability of these research projects. After China ranked 8th in internet civility in another study by Microsoft, a netizen wrote: “The software is still in the early stages. The words they search for [in these studies] are only one part of the Chinese language; there are still loads of other words created by internet users.”*

However, China ranked above average for education and formal school policies about online bullying, with almost half of the children surveyed having been made aware of online risks and ‘manners’ by their parents.

Microsoft believes that China demonstrates a high awareness of online bullying, however preventative and punitive measures are yet to receive legislative support.

*(Chinese netizens often create new ways to circumvent censorship or have an own online language. A famous example is the 3-character phrase ‘cao ni ma’ (草泥马), literally meaning ‘grass mud horse’, but pronounced in the same way as the vulgar “f*ck your mother”, which is written with three different characters. Netizens can thus say ‘f*ck you’ without this being picked up as such by software).

 

TACKLING ONLINE VIOLENCE

“I’m sorry for what I said about you.”

 

For Yuan Shanshan, the online and media abuse became so overwhelming that she was compelled to take action. Yuan eventually devised a campaign called”“Loving Criticism” (爱的骂骂). Phonetically similar to the phrase “a mother’s love,” Yuan pledged to donate 0.5 RMB to a children’s charity for every comment she received.

After twenty-four hours, she had raised over 50,000 RMB (±7270$). Across her Weibo a similar message was echoed hundreds of times: “I’m sorry for what I said about you.”

Yuan concluded her talk by mentioning the risk of suicide for the victims of online harassment. The actress advised young people to step away from the screens and find support via family, friends, and exercise.

Meanwhile, respondents to Chilli Pepper’s survey were asked for the best methods of combating online harassment. Ranking above answers such as ‘blocking the offender’ or confronting them with the same tactics, the majority favored reporting the harassment to social media platforms or the police. However, the legal parameters of online violence remain open to interpretation.

 

ONLINE VIOLENCE & CHINESE LAW

“The police suggested that I confront the harasser myself.”

 

Global laws on internet harassment are often unclear, although attitudes are changing. In 2016 while living in China, I reported an incident of online harassment by a local man to police. The cyber-stalking campaign of abuse and hyper-sexualised messages had lasted almost nine months. With no way to identify him other than several social media accounts, a legal channel seemed difficult to pursue.

After reviewing the messages, local police were sympathetic. However, the abuser had stopped short of directly threatening my life, which would have been a clear crime under law. It was later suggested that I confront the harasser myself. Knowing the abuser ranked collecting pen knives and pellet guns amongst his main hobbies, I maintained radio silence until the abuser went away.

Perpetrators of online violence are by no means immune to prosecution, and they can be prosecuted under existing laws both in China and around the world. In 2014, the South China Morning Post reported the arrest of a 20-year-old man in Hong Kong for posting violent death threats to an online forum regarding the daughter of a police officer.

Other nations in the region have been forced to amend existing laws to cover online crime. For example, Japan added online communications to the legal definition of stalking after the murder of two women. Gota Tsutsui sent malicious emails to one of the women before stabbing them to death in 2011.

In 2015 India also convicted a man for cyber-stalking in a case considered to be a first in the country. The BBC reported similar attitudes from the Indian police to those in the case in Hong Kong and my own in mainland China – a focus on finding evidence of physical threats sent via the internet rather than sexual harassment and stalking. It seems that like many countries, China is undergoing a transformative period in its legal recognition of online violence.

 

THE ROLE OF WEIBO

“Netizens should not give online violence a chance to flourish.”

 

Despite China reforming sexual harassment laws in real public spaces, the topic can still be considered taboo. However on Weibo, some netizens have taken to exposing or confronting their abusers, sharing articles and engaging in discussion. Internet anonymity apparently works both ways – masking the perpetrators of online violence, but also encouraging the abused party to bypass social taboos, speak frankly about their experiences, and generate conversation over the issue.

“Insulting people on the internet is against the law and lacking in education. Everyone should be civilized and respect one another. If you see these ‘keyboard warriors’ and ‘flamers’, report them to the police!”, was one comment among many.

Netizens not only feel empowered to call out online violence on Weibo, but also to propose solutions and changes to the law. A video of famed public speaker Wang Fan presenting her thoughts on the issues received thousands of re-blogs and comments:

“I suggest implementing a system that identifies internet users, such as needing your ID number to set up a Weibo account,” said one user.

“You can’t force people into having a good moral character, but you can emphasize the importance of having a good moral character” (source).

“If the big microbloggers get threatened, they can call the police to sort it out. What about us regular folk?” (source).

“I wish the police could sort out these ‘keyboard warriors’, these internet bullies who curse others as soon as they open their mouths – I’ve gathered all the evidence…The People’s Daily said earlier: ‘Keyboard warriors are not outside of the law!'” (source).

While debate over the need for clarity in online violence laws is ongoing, discourse continues to grow on Weibo. There are also indications that netizens aren’t the only ones who use the platform to raise awareness of the pressing nature of the issue, or even to link online violence with gender.

Earlier this year, the Weibo account for the Centre of the Chinese Communist Youth League posted a full copy of women’s rights under Chinese law, finally adding: “Netizens should maintain rationality, post positively, and not give online violence a chance to flourish.”

By Cat Hanson

©2017 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Cat Hanson is a U.K. graduate of Chinese Studies now teaching and living in China. She swapped Beijing for Anhui, and runs her own blog on China life: Putong Press.

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China Digital

Key Players, Digital Trends & Deep Dives: China Internet Report 2021

SCMP just launched its latest China Internet Report. (And What’s on Weibo readers can get a 30% discount on the Pro Edition!)

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As China’s tech sector has been facing an ongoing crackdown by Beijing regulations, a lot has been changing in the country’s digital environment over the past year. The new China Internet Report 2021 by SCMP gives an overview of the latest trends and developments.

When it comes to China’s online landscape, nothing ever stays the same. Over the past year, political, economic, and social developments and measures have once again changed the Chinese digital environment.

Giving a comprehensive overview of the key leaders and major trends dominating the Chinese online field, South China Morning Post (SCMP) issued its fourth annual China Internet Report.

China’s internet population has now risen to 989 million – last year’s report indicated an internet population of 904 million. By now, there are 853 million mobile payment users, which indicates that over 86% of the entire mobile internet population uses mobile as a way to pay.

As China’s internet population is still growing, and new online startups are still popping up every day, there have been tightening regulations on multiple fronts.

As laid out in SCMP’s report, regulations mainly focus on the four areas of antitrust, finance, cybersecurity, and data privacy. Regulatory actions targeting the monopolistic behaviours of China’s biggest internet companies are still ongoing, and the new Data Security Law came into effect on September 1st of this year.

While Chinese tech companies are seeing increased scrutiny at home, they have also been facing intensifying geopolitical tensions between China and other countries. Over the past year, the various probes and shutdowns into Chinese companies by countries such as the US and India have meant a serious blow to the market share of Chinese apps.

Meanwhile, the SCMP report highlights the trend of various older and newer Chinese (e-commerce) apps “downplaying” their Chinese origins when entering foreign markets. Shein is a good example of this development, but other players including Zaful, Urbanic, and Cider are also experiencing more success outside of China while not explicitly marketing themselves as Chinese e-commerce apps.

Another noteworthy trend explained in the new report is how China’s shifting demographics are creating new niche segments to compete over. The COVID-19 crisis is partially a reason why China has seen an increase in senior internet users, with an increasing number of online products and content catering to the elderly.

China’s Ministry of Industry and Information Technology (MIIT) even issued special guidelines earlier this year for web pages and mobile apps to carry out so-called “elderly friendliness modifications.” Since this user group is still expected to see significant growth, the “silver economy” is an area that will only become more important in the years to come.

To check out all the main trends for 2021, China’s latest internet statistics, its top tech competitors, internet companies, and more, here’s a link to the free report.

The free report is 55 pages long and gives an overview of China’s latest internet numbers and players, covers the top cross-sector trends for 2021, including the tightening regulations and the bumpy road ahead for China’s tech IPOs.

The Pro Edition of China’s Internet Report 2021, also launched by SCMP, is 138 pages long and provides a deep-dive into ten relevant sectors – featuring insightful and useful analysis, data, and case studies relating to China’s e-commerce market, content & media, gaming, blockchain, fintech, online education, healthtech, smart cars, 5G, and Artificial Intelligence.

The China Internet Report Pro Edition is priced at US$400, but the team at SCMP has kindly reached out and made it possible for us to offer a special 30% discount to What’s on Weibo readers.

You’ll get the discount by using the discount code: WHATSONWEIBO30, or by clicking this link that will automatically include your discount code.

By Manya Koetse

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©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Insight

Goodbye 996? Weibo Discussions on Changes in Overtime Work Culture

Beijing made it clear that working overtime is illegal, but netizens are concerned about the realities of changing working schedules.

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Many people are tired of being forced to log long hours, but are also worried about how a national crackdown on ‘996’ working culture could impact their workload and income.

In late August of 2021, China’s Ministry of Human Resources & Social Security (人社部) and the Supreme People’s Court issued a joint clarification on the country’s legal standards of working hours and overtime pay.

Their message was clear: the practices of ‘996’ (working 9am-9pm, six days per week) and ‘007’ (working 24 hours seven days per week, referring to a flexible working system worse than 996) are illegal, and employers are obliged to obey the national working-time regime.

On Weibo, China’s state broadcaster CCTV published a 10-minute long video illustrating the 10 typical cases of overtime work laid out by the ministry and the top court. The moment was marked as the first time for the state-owned broadcaster to publicly comment on overtime work practices.

The Weibo post pointed out that “striving for success is not a shield companies can use to evade legal responsibilities,” and made it clear that employees have the right to “say no to forced overtime.”

The topics of overtime work and China’s 996 work culture generated many discussions on Weibo, with the hashtag “Ministry of Human Resources & Social Security and the Supreme Court Clarify 996 and 007 Are Illegal” (#人社部最高法明确996和007都违法#) generating over 420 million views on the social media platform.

 
“Without implementation and enforcement, the law is useless”
 

The current labor law in China bars employees from working more than 44 hours a week, and any overtime work must be paid.

Although the 996 practice is technically prohibited by law, many companies still enforce the hours informally.

Many employees revealed online that, although the 996 practice is legally prohibited, they were nevertheless being assigned job tasks that exceeded the prescribed working hours.

“Just finished work,” one Weibo user (@介也没嘛) posted with this picture, showing it’s nearing 11PM.

“I wonder if the workload will decrease after all. If it doesn’t change, it means people will now have to work voluntarily,” one Weibo user commented.

People also indicated that, since the start of the pandemic, remote work has become a new norm. Many companies have moved from office to working at home, making it harder to draw the line between regular working hours and overtime hours.

“What really matters is whether working from home includes overtime hours,” one Weibo user wrote. Many netizens complained that their companies wouldn’t explicitly stipulate a 996 schedule; instead, most of them disguise the overtime hours as ‘voluntary’ work.


Many commenters say it takes more comprehensive legislation and tougher law enforcement to really solve the issue of overtime work.

“These regulations are good, but they are basically impossible to implement. Even if they ban ‘996’ and ‘007’ there is no way to regulate the so-called ‘voluntary work,’” one Weibo user wrote.

Some people said that their companies have various performance assessments and that they feared that refusing to work more hours would make them lose their competitive advantage: “The burn-out (内卷 nèijuǎn, ‘involution’) is severe. It is too difficult for us. I have only one day off during the week and I’m so tired,” one person commented.

 
“We don’t need those who comfortably work 8 hours”
 

China’s 996 work culture has been championed by tech leaders and denounced by workers for years, and it has become an unwritten standard – not just in the tech sector but also in other industries.

While working long hours has been ingrained in Chinese workplace culture since the early days of the country’s internet boom, it later also started to represent ‘a road to success’ for Chinese tech entrepreneurs.

Many Chinese netizens blame Alibaba’s Jack Ma for praising the ‘996’ work system. In 2019, Ma called the 12-hour working day a “huge blessing,” causing much controversy online. During his talk at Kyiv International Economic Forum, Ma said: “(..) ‘996 is the spirit that I encourage Alibaba people to follow. If you want to have a bright future, (..) if you want to be successful, you have to work hard.”

On another occasion, the tech mogul reportedly said: “If you join Alibaba, you should get ready to work 12 hours a day, otherwise why do you come to Alibaba? We don’t need those who comfortably work 8 hours.”

Jack Ma, the co-founder of Alibaba Group described 996 as a ‘blessing’.

However, after the shocking death of one Chinese delivery man working for food delivery platform Ele.me and the widespread discussions about the ‘996 ICU’ project – which called on tech workers to add names and evidence of excessive hours to a ‘blacklist,’ – the 996 work culture has come under increased scrutiny.

Some people argue that the overtime culture is draining employees and creating an unhealthy work-life balance; others argue that they work for themselves and believe that putting in extra hours will eventually translate to individual success.

While economic growth has slowed down during the pandemic, most companies are persisting with long working hours because they are under pressure to achieve results.

According to an online survey conducted by an influential tech blogging account (@IT观察猿), more than one-third of participants claimed to have one day off per week, and more than one quarter claimed they didn’t have any weekend days off.

 
“The workload is the same, but the income has reduced”
 

Starting from August 1st, ByteDance, the Chinese company behind the popular short-form video app TikTok, dropped its ‘big and small week’ (大小周) – a schedule that previously required employees to work six days in a row every other week.

ByteDance is not the only Chinese tech company that has begun to cut back on its long working hours. More and more companies have decided to drop grueling work schedules.

Kuaishou, another Chinese short-form video app company, stopped scheduling weekend work in July. Since early June, Tencent – China’s largest game publisher – has encouraged people to clock out at 6 pm every Wednesday.

Although these changes seem to signal a positive development, there are also many people who do not support the new measures. When Bytedance announced the changes to its working schedule, news came out that one-third of the employees did not support the decision (#字节跳动1/3员工不支持取消周末加班#).

Those relying on overtime pay said abolishing overtime work will cut their take-home pay by around 20%. Indeed, the first pay-out after the new implementation at Bytedance showed an overall drop of 17% in employees’ wages.

“The workload is the same, but the income has reduced,” one Weibo commenter complained.

One trending discussion on Weibo focused on the question “Do companies need to make up for employees’ financial loss after the abolition of weekend work?” Many comments revealed the situation faced by thousands of struggling workers who value free time but value their income more.

Many on Weibo still wonder whether a company that abolishes ‘996’ will come up with an alternative to compensate those employees who will otherwise inevitably lose vital income.

By Yunyi Wang

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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