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Growing Distrust in Car-Hailing Services: The Huolala Incident Explained

The Huolala incident has brought back existing safety concerns regarding ride-hailing apps in China.

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“Are there still any reliable vehicle service platforms in China?”, many wonder after discussions continue on social media in light of the Huolala case, in which a 23-year-old woman died after jumping out of a moving vehicle. 

Over the past few weeks, a horrific incident involving China’s leading private freight company Huolala (货拉拉) became a much-discussed topic on Chinese social media.

On February 6, a 23-year-old woman named Che Shasha jumped out of the window of a moving van she rented via Huolala when she was moving into a new house in Changsha.

According to an official police report posted on social media in early March, the main reason that made Che jump from the moving vehicle was that the driver, a man by the name of Zhou, had deviated from the intended route – supposedly in order to save time for the next order. Che, who was uncomfortable and scared, asked Zhou about the different routes multiple times, but he remained silent.

When Che exited the vehicle via the passenger window, the driver reportedly did not do anything to stop her. According to official announcements, the young woman died four days after the incident due to severe brain injury.

On 23 February, Zhou was detained by public security organ because of suspected negligence that caused Che’s death. On March 3rd, Zhou was formally arrested and charged with manslaughter.

Huolala is an online vehicle-hailing platform founded in 2013. It’s an on-demand logistics and delivery firm that makes it much easier and convenient for customers to arrange a van.

The Huolala incident immediately grabbed public attention. Although the official statements did not indicate that the driver physically assaulted Che, Weibo netizens pointed out the suspicious points in this case. Although some suggested that Che’s actions were irrational, many commenters accused the driver of causing this tragedy.

On February 24, Huolala publicly apologized for the incident and said it would bring in better safety functions for passengers including emergency calls, vehicle recording, number protection, route sharing, and enhanced background checks on drivers.

 

Behind the Huolala Case

 

Although there have been no new developments in the Huolala case, online discussions regarding its underlying problems and issues are ongoing.

Most importantly, this incident triggered public anger about the existing security and safety issues of ride-hailing platforms in China.

This display of public anger is fuelled by two prominent cases that happened over the past years. The murder of a Chinese stewardess by a driver of the Didi Chuxing car-hailing app in 2018 became one of the most discussed topics of that year. Shortly before going missing, the 21-year-old woman from Zhengzhou had texted her friend that the driver of the ride she had arranged was “acting strange.” Her body was found the next day. The driver’s body was retrieved from a river nearby.

The second Didi murder of 2018 sent shockwaves on social media.

The horrific case was followed by a second Didi murder of a 20-year-old woman in Wenzhou. The victim was on her way to a birthday party when she contacted a friend via text asking for help. She was later found to have been raped and killed in a mountainous area nearby. The 27-year-old driver was arrested.

These two cases, which also brought other cases to light in which female passengers were abused by their drivers, sparked major public concerns about the safety of these online platforms. Car-hailing app Didi later introduced several new measures to protect their passengers. One safety guideline that included an 8 pm curfew for female riders drew outrage on social media.

The fact that a female passenger in 2021 apparently felt so threatened in a situation with her driver that she would jump from a moving vehicle led social media discussions back to the Didi murders and sparked new concerns over female passenger safety.

On Weibo, there were those comments indicating that even if the driver did not do anything to physically harm the female passenger, he was still guilty for not explaining why he would stray from the indicated route:

“Even you are innocent, you are still guilty. Not answering customer’s questions just because you’re in a bad mood? The driver should have explained the cause of the deviation in time and he should have tried his best to prevent the girl from jumping. After all, inaction is a crime in this case!”

Others also argued that the young woman had every reason to fear for her life”

“What kind of person would not be afraid to take head out into remote, unlit places?” And: “She is a tiny and slender girl, only 1.5m. It is absolutely understandable that she was so frightened.”

However, there are also commenters who speak out in defense of the driver:

“The driver did nothing wrong. He did not physically harm her. Also, he waited for the girl while moving her stuff from the house to the van for such a long time, and just gained 50 yuan [$7.6]? Actually, the girl was overreacting, she was only considering her own interests, and even jumped from the window. Who would do such a crazy thing?”

Many commenters pointed out that the woman, who had a cell phone with her, could have just called the police.

There were also online rumors that the female passenger was engaged in illegal business involving prostitution, which may have made her more reluctant to contact police and more paranoid. These rumors were later refuted by a WeChat blogger.

The polarized discussions regarding this incident and who was responsible for it are still ongoing. Based on tragedies that happened in recent years involving vehicle-hailing platforms, many argue that thoroughly completing relevant regulations and reinforcing driver security checks is the only way to increase passenger safety in China today.

 

By Vivian Wang 

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

 

 

 

 

Stories that are authored by the What's on Weibo Team are the stories that multiple authors contributed to. Please check the names at the end of the articles to see who the authors are.

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China Local News

Knife-Wielding Woman Goes on Rampage at Guixi Primary School

Shortly after the incident, videos and photos began circulating on WeChat, showing young children covered in blood on the ground.

Manya Koetse

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A woman in Guixi, a county-level city in Jiangxi’s Yingtan, has been taken into custody after stabbing people at a primary school on Monday, May 20, around noon. The incident resulted in at least two fatalities and left ten others injured.

Shortly after the incident, videos and photos began circulating on WeChat, showing young children covered in blood on the ground, victims of the woman’s stabbing rampage at the Mingde Primary School in Guixi’s Wenfang.

The incident immediately attracted significant attention on Weibo, where netizens not only commented on the tragedy of innocent children being involved in such a horrific crime but also on the unusual fact that the suspect is female; as typically, perpetrators of such crimes are male.

Others also questioned why the school security guards were not present to prevent such an incident and how the woman managed to gain access to the school grounds in the first place.

The 45-year-old female suspect is a native of Guixi. It’s reported that she used a paring knife to carry out the stabbing attack on the school premises.

Shortly after the incident, local authorities called on blood donation centers in Guixi to extend their opening hours, and local residents started queuing up to donate blood to help out the victims who are still being treated for their injuries.

Another question that lingers is why the woman would commit such an atrocious crime. People suggest it is bàofù shèhuì (报复社会), a Chinese term that translates to “retaliate against society” or “taking revenge on society.”

Baofu shehui is often cited as a type of criminal motivation for knife-wielding incidents in China, particularly those occurring at schools, where individuals with personal grievances and/or mental health issues commit these extreme crimes. Such incidents have happened multiple times in the past, notably between 2010 and 2012, during a series of elementary school and kindergarten attacks.

Different from these kinds of attacks in Europe or the US, it often involves older perpetrators who are disillusioned, frustrated, and alienated from their communities amid rapidly changing social and economic conditions in China.

But for many netizens, such a possible motivation does not make sense. Some commenters wrote: “Taking revenge on society should never be done by venting one’s anger against children.”

Others wish the worst upon the perpetrator. One popular comment says, “I hope she gets the death penalty, and that the victims’ families get to execute her.”

By Manya Koetse

Independently reporting China trends for over a decade. Like what we do? Support us and get the story behind the hashtag by subscribing:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Insight

The Tragic Story of “Fat Cat”: How a Chinese Gamer’s Suicide Went Viral

The story of ‘Fat Cat’ has become a hot topic in China, sparking widespread sympathy and discussions online.

Manya Koetse

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The tragic story behind the recent suicide of a 21-year-old Chinese gamer nicknamed ‘Fat Cat’ has become a major topic of discussion on Chinese social media, touching upon broader societal issues from unfair gender dynamics to businesses taking advantage of grieving internet users.

The story of a 21-year-old Chinese gamer from Hunan who committed suicide has gone completely viral on Weibo and beyond this week, generating many discussions.

In late April of this year, the young man nicknamed ‘Fat Cat’ (胖猫 Pàng Māo, literally fat or chubby cat), tragically ended his life by jumping into the river near the Chongqing Yangtze River Bridge (重庆长江大桥) following a breakup with his girlfriend. By now, the incident has come to be known as the “Fat Cat Jumping Into the River Incident” (胖猫跳江事件).

News of his suicide soon made its rounds on the internet, and some bloggers started looking into what was behind the story. The man’s sister also spoke out through online channels, and numerous chat records between the young man and his girlfriend emerged online.

One aspect of his story that gained traction in early May is the revelation that the man had invested all his resources into the relationship. Allegedly, he made significant financial sacrifices, giving his girlfriend over 510,000 RMB (approximately 71,000 USD) throughout their relationship, in a time frame of two years.

When his girlfriend ended the relationship, despite all of his efforts, he was devastated and took his own life.

The story was picked up by various Chinese media outlets, and prominent social and political commentator Hu Xijin also wrote a post about Fat Cat, stating the sad story had made him tear up.

As the news spread, it sparked a multitude of hashtags on Weibo, with thousands of netizens pouring out their thoughts and emotions in response to the story.

 
Playing Games for Love
 

The main part of this story that is triggering online discussions is how ‘Fat Cat,’ a young man who possessed virtually nothing, managed to provide his girlfriend, who was six years older, with such a significant amount of money – and why he was willing to sacrifice so much in order to do so.

The young man reportedly was able to make money by playing video games, specifically by being a so-called ‘booster’ by playing with others and helping them get to a higher level in multiplayer online battle games.

According to his sister, he started working as a ‘professional’ video gamer as a means of generating money to satisfy his girlfriend, who allegedly always demanded more.

He registered a total of 36 accounts to receive orders to play online games, making 20 yuan per game (about $2.80). Because this consumed all of his time, he barely went out anymore and his social life was dead.

In order to save more money, he tried to keep his own expenses as low as possible, and would only get takeout food for himself for no more than 10 yuan ($1,4). His online avatar was an image of a cat saying “I don’t want to eat vegetables, I want to eat McDonald’s.”

The woman in question who he made so many sacrifices for is named Tan Zhu (谭竹), and she soon became the topic of public scrutiny. In one screenshot of a chat conversation between Tan and her boyfriend that leaked online, she claimed she needed money for various things. The two had agreed to get married later in this year.

Despite of this, she still broke up with him, driving him to jump off the bridge after transferring his remaining 66,000 RMB (9135 USD) to Tan Zhu.

As the story fermented online, Tan Zhu also shared her side of the story. She claimed that she had met ‘Fat Cat’ over two years ago through online gaming and had started a long distance relationship with him. They had actually only met up twice before he moved to Chongqing. She emphasized that financial gain was never a motivating factor in their relationship.

Tan additionally asserted that she had previously repaid 130,000 RMB (18,000 USD) to him and that they had reached a settlement agreement shortly before his tragic death.

 
Ordering Take-Out to Mourn Fat Cat
 

– “I hope you rest in peace.”
– “Little fat cat, I hope you’ll be less foolish in your next life.”
– “In your next life, love yourself first.”

These are just a few of the messages left by netizens on notes attached to takeout food deliveries near the Chongqing Yangtze River Bridge.

AI-generated image spread on Chinese social media in connection to the event.

As Fat Cat’s story stirred up significant online discussion, with many expressing sympathy for the young man who rarely indulged in spending on food and drinks, some internet users took the step of ordering McDonalds and other food delivery services to the bridge, where he tragically jumped from, in his honor.

This soon snowballed into more people ordering food and drinks to the bridge, resulting in a constant flow of delivery staff and a pile-up of take-out bags.

Delivery food on the bridge, photo via Weibo.

However, as the food delivery efforts picked up pace, it came to light that some of the deliveries ordered and paid for were either empty or contained something different; certain restaurants, aware of the collective effort to honor the young man, deliberately left the food boxes empty or substituted sodas or tea with tap water.

At least five restaurants were caught not delivering the actual orders. Chinese bubble tea shop ChaPanda was exposed for substituting water for milk tea in their cups. On May 3rd, ChaPanda responded that they had fired the responsible employee.

Another store, the Zhu Xiaoxiao Luosifen (朱小小螺蛳粉), responded on that they had temporarily closed the shop in question to deal with the issue. Chinese fast food chain NewYobo (牛约堡) also acknowledged that at least twenty orders they received were incomplete.

Fast food company Wallace (华莱士) responded to the controversy by stating they had dismissed the employees involved. Mixue Ice Cream & Tea (蜜雪冰城) issued an apology and temporarily closed one of their stores implicated in delivering empty orders.

In the midst of all the controversy, Fat Cat’s sister asked internet users to refrain from ordering take-out food as a means of mourning and honoring her brother.

Nevertheless, take-out food and flowers continued to accumulate near the bridge, prompting local authorities to think of ways of how to deal with this unique method of honoring the deceased gamer.

 
Gamer Boy Meets Girl
 

On Chinese social media, this story has also become a topic of debate in the context of gender dynamics and social inequality.

There are some male bloggers who are angry with Tan Zhu, suggesting her behaviour is an example of everything that’s supposedly “wrong” with Chinese women in this day and age.

Others place blame on Fat Cat for believing that he could buy love and maintain a relationship through financial means. This irked some feminist bloggers, who see it as a chauvinistic attitude towards women.

A main, recurring idea in these discussions is that young Chinese men such as Fat Cat, who are at the low end of the social ladder, are actually particularly vulnerable in a fiercely competitive society. Here, a gender imbalance and surplus of unmarried men make it easier for women to potentially exploit those desperate for companionship.

The story of Fat Cat brings back memories of ‘Mo Cha Official,’ a not-so-famous blogger who gained posthumous fame in 2021 when details of his unhappy life surfaced online.

Likewise, the tragic tale of WePhone founder Su Xiangmao (苏享茂) resurfaces. In 2017, the 37-year-old IT entrepreneur from Beijing took his own life, leaving behind a note alleging blackmail by his 29-year-old ex-wife, who demanded 10 million RMB (±1.5 million USD) (read story).

Another aspect of this viral story that is mentioned by netizens is how it gained so much attention during the Chinese May holidays, coinciding with the tragic news of the southern China highway collapse in Guangdong. That major incident resulted in the deaths of at least 48 people, and triggered questions over road safety and flawed construction designs. Some speculate that the prominence given to the Fat Cat story on trending topic lists may have been a deliberate attempt to divert attention away from this incident.

‘Fat Cat’ was cremated. His family stated their intention to take necessary legal steps to recover the money from his former girlfriend, but Tan Zhu reportedly already reached an agreement with the father and settled the case. Nevertheless, the case continues to generate discussions online, with some people wondering: “Is it over yet? Can we talk about something different now?”

Fat Cat images projected in Times Square

However, given that images of the ‘Fat Cat’ avatar have even appeared in Times Square in New York by now (Chinese internet users projected it on one of the big LED screens), it’s likely that this story will be remembered and talked about for some time to come.

 
UPDATE MAY 25
 

On May 20, local authorities issued a lengthy report to clarify the timeline of events and details surrounding the death of “Fat Cat,” which had attracted significant attention across China.

The report concluded that there was no fraud involved and that “Fat Cat” and his girlfriend were in a genuine relationship. Tan did not deceive “Fat Cat” for money; the transfers were voluntary. Furthermore, Tan returned most of the money to his parents.

The gamer’s sister is reportedly still being investigated for potentially infringing on Tan’s privacy by disclosing numerous private details to the public.

In the end, one thing is clear in this gamer’s tragic story, which is that there are no winners.

By Manya Koetse

– With contributions by Miranda Barnes and Ruixin Zhang

Independently reporting China trends for over a decade. Like what we do? Support us and get the story behind the hashtag by subscribing:

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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