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Didi Announces Relaunch of Hitch Carpooling, Igniting Controversy with Curfew for Women

This week, Didi announced it would allow users to ‘hitch’ a ride again, but the proposed curfew for female passengers stirred controversy.

Jessica Colwell

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20-year-old Xiao Zhao was murdered by her Hitch driver in August of 2018.

Over a year after China’s most popular car-hailing company Didi Chuxing took down its carpooling service, news of its relaunch – including a curfew for female passengers – became a huge topic of debate on Chinese social media this week.

Earlier this week, Didi Chuxing (滴滴出行) announced that it would be relaunching its carpooling service Hitch (滴滴顺风车 Didi Shunfengche) on November 20 in seven trial cities.

The announcement comes after more than a year of safety overhauls and periods of public discussion following the murder of two female passengers committed by Hitch drivers in 2018.

But the new safety guidelines, which included an 8 pm curfew for female riders, drew major outrage from online commenters.

Hitch is a carpooling app where riders and drivers heading in the same direction can team up and split the cost. The two murder cases in May and August of 2018, coupled with multiple reported cases of sexual assault, led to widespread criticism that Didi does not sufficiently vet drivers and ensure the safety of its (female) riders.

In response, Didi suspended the Hitch service indefinitely in the summer of 2018 and revamped its safety protocols across the entire platform.

Hi, long time no see,” began a statement from Didi Hitch’s Weibo account announcing the relaunch on November 6: “After 435 days of hard work, we developed 18 iterations, optimized 330 functions, and received 300,000 user suggestions. Finally, we decided to move forward, hoping that Hitch can shoulder our responsibilities and create value for the public.”

Didi’s announcement on Weibo.

The trial operations are set to begin in Harbin, Taiyuan, Shijiazhuang, and Changzhou on November 20 of this year, and expand to Shenyang, Beijing, and Nantong on November 29.

Didi further specified its trial operations, writing that services would be active from 5.00 in the morning until 23.00 at night, adding in between brackets that the services for women would end at 20.00 at night.

Many Weibo users were ecstatic at the news of the Hitch service starting again, but discussions were soon dominated by the question of whether or not Didi’s curfew for women was a sexist measure.

“What kind of protection is limiting the movement of women?! How about please restrict the damn criminals instead, okay?” one Weibo user commented on a popular news post about the story.

“After an entire year of discussion, this is your plan??” others asked: “Sure, I agree to the rule that women cannot ride after 8 pm, as long as men are also not allowed to leave home after 8 pm.”

One lawyer commented: “Stupid. Is this just a disclaimer from Didi? Self-protection? Or is it blatant discrimination against customers? In the face of a frequent and dangerous problem, rather than be concerned with prevention, protection, and response, they simply come up with strategies that refuse service to passengers.”

Didi responded that both the curfew and a 50km limit placed on rides were temporary safety measures during the trial relaunch period while the company continues to improve its services, but it did not help cool down discussions. Hashtags such as “Didi Hitch’s New Plan is Sex Discrimination” (#滴滴顺风车新方案被指性别歧视#) soon made their way across social media.

Besides the curfew, the relaunch announcement of Hitch also included an extensive range of other new safety features and regulations, including an entire program devoted to the safety of women. We have translated it below:

 

“PROTECTION PLAN FOR WOMEN”

1. Anti-single-picking mode: hide personal information and adopt a two-way confirmation mechanism to avoid the danger of drivers targeting single women.

2. Utilizing travel behavior records and other data, an algorithm will be integrated to find the most suitable fellow travelers for female users.

3. A customized “female safety assistant” includes the following features:

1 Rider can view relevant information such as the age of the car, the driver’s age, and the time of the most recent facial recognition verification of the driver

2 Reminder to share your route while traveling, availability of emergency contact services, real-time location protection, and other security functions.

3 Can check trip safety information and discover whether any abnormal behavior has taken place. In the case of abnormal behavior such as route deviation and long-term stopping, the emergency contact person will be informed immediately.

4. Special protections for women’s travel: long-distance trips require riders to undergo facial recognition, female users must set up emergency contacts, the driver will automatically audio record the trip (encrypted and uploaded to the platform).

5. Temporary restrictions: no cross-city trips or trips longer than 50 km will be allowed, and women will not be allowed as passengers from 8 pm to 5 am.

 

Although some of the new proposed policies above were met with online support*, as they were clearly designed to address the specific circumstances that led to the two murders in 2018, the curfew for women predominantly caused online anger.

Many commenters pointed out that one of the Didi murders was committed in broad daylight, not at night, which makes the curfew rule all the more confounding.

When big Weibo accounts such as the All-China’s Women Federation also started commenting on the issue, Didi Hitch apparently chose to avert further controversy; on November 7, Didi announced that during the trial period of its continued operations, services for all passengers, male and female, will now be limited to 8 pm.

“That’s right, we’re all equal as passengers,” some commented on the sudden policy change. Others, however, saw the change as a confirmation that Didi Hitch’s policies were indeed sexist.

Some commenters suggested something else to supposedly ensure Didi passengers’ safety: “Perhaps Didi should no longer allow male drivers to work after 8.00 pm instead.”

With 2018 being Didi’s toughest business year yet, this week’s controversy shows that the company still has to work hard this year and in the year to come to win back its customers’ trust, especially when it comes to its female passengers.

By Jessica Colwell

*(One of the more popular safety suggestions submitted to Didi during its period of public comment was the plan for all Hitch drivers’ information to be checked through a third-party credit data provider, although it is not sure when or if this proposed measure will be realized in the future.)

Spotted a mistake or want to add something? Please let us know in comments below or email us. First time commenters, please be patient – we will have to manually approve your comment before it appears.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Jessica Colwell is a freelance writer currently living in Hong Kong. She is a former editor of Shanghaiist and has lived and worked in China since 2009. She has a love for everything Chinese internet and a soft spot for televised galas and Chinese pageantry.

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China Books & Literature

Why Chinese Publishers Are Boycotting the 618 Shopping Festival

Bookworms love to get a good deal on books, but when the deals are too good, it can actually harm the publishing industry.

Ruixin Zhang

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JD.com’s 618 shopping festival is driving down book prices to such an extent that it has prompted a boycott by Chinese publishers, who are concerned about the financial sustainability of their industry.

When June begins, promotional campaigns for China’s 618 Online Shopping Festival suddenly appear everywhere—it’s hard to ignore.

The 618 Festival is a product of China’s booming e-commerce culture. Taking place annually on June 18th, it is China’s largest mid-year shopping carnival. While Alibaba’s “Singles’ Day” shopping festival has been taking place on November 11th since 2009, the 618 Festival was launched by another Chinese e-commerce giant, JD.com (京东), to celebrate the company’s anniversary, boost its sales, and increase its brand value.

By now, other e-commerce platforms such as Taobao and Pinduoduo have joined the 618 Festival, and it has turned into another major nationwide shopping spree event.

For many book lovers in China, 618 has become the perfect opportunity to stock up on books. In previous years, e-commerce platforms like JD.com and Dangdang (当当) would roll out tempting offers during the festival, such as “300 RMB ($41) off for every 500 RMB ($69) spent” or “50 RMB ($7) off for every 100 RMB ($13.8) spent.”

Starting in May, about a month before 618, the largest bookworm community group on the Douban platform, nicknamed “Buying Like Landsliding, Reading Like Silk Spinning” (买书如山倒,看书如抽丝), would start buzzing with activity, discussing book sales, comparing shopping lists, or sharing views about different issues.

Social media users share lists of which books to buy during the 618 shopping festivities.

This year, however, the mood within the group was different. Many members posted that before the 618 season began, books from various publishers were suddenly taken down from e-commerce platforms, disappearing from their online shopping carts. This unusual occurrence sparked discussions among book lovers, with speculations arising about a potential conflict between Chinese publishers and e-commerce platforms.

A joint statement posted in May provided clarity. According to Chinese media outlet The Paper (@澎湃新闻), eight publishers in Beijing and the Shanghai Publishing and Distribution Association, which represent 46 publishing units in Shanghai, issued a statement indicating they refuse to participate in this year’s 618 promotional campaign as proposed by JD.com.

The collective industry boycott has a clear motivation: during JD’s 618 promotional campaign, which offers all books at steep discounts (e.g., 60-70% off) for eight days, publishers lose money on each book sold. Meanwhile, JD.com continues to profit by forcing publishers to sell books at significantly reduced prices (e.g., 80% off). For many publishers, it is simply not sustainable to sell books at 20% of the original price.

One person who has openly spoken out against JD.com’s practices is Shen Haobo (沈浩波), founder and CEO of Chinese book publisher Motie Group (磨铁集团). Shen shared a post on WeChat Moments on May 31st, stating that Motie has completely stopped shipping to JD.com as it opposes the company’s low-price promotions. Shen said it felt like JD.com is “repeatedly rubbing our faces into the ground.”

Nevertheless, many netizens expressed confusion over the situation. Under the hashtag topic “Multiple Publishers Are Boycotting the 618 Book Promotions” (#多家出版社抵制618图书大促#), people complained about the relatively high cost of physical books.

With a single legitimate copy often costing 50-60 RMB ($7-$8.3), and children’s books often costing much more, many Chinese readers can only afford to buy books during big sales. They question the justification for these rising prices, as books used to be much more affordable.

Book blogger TaoLangGe (@陶朗歌) argues that for ordinary readers in China, the removal of discounted books is not good news. As consumers, most people are not concerned with the “life and death of the publishing industry” and naturally prefer cheaper books.

However, industry insiders argue that a “price war” on books may not truly benefit buyers in the end, as it is actually driving up the prices as a forced response to the frequent discount promotions by e-commerce platforms.

China News (@中国新闻网) interviewed publisher San Shi (三石), who noted that people’s expectations of book prices can be easily influenced by promotional activities, leading to a subconscious belief that purchasing books at such low prices is normal. Publishers, therefore, feel compelled to reduce costs and adopt price competition to attract buyers. However, the space for cost reduction in paper and printing is limited.

Eventually, this pressure could affect the quality and layout of books, including their binding, design, and editing. In the long run, if a vicious cycle develops, it would be detrimental to the production and publication of high-quality books, ultimately disappointing book lovers who will struggle to find the books they want, in the format they prefer.

This debate temporarily resolved with JD.com’s compromise. According to The Paper, JD.com has started to abandon its previous strategy of offering extreme discounts across all book categories. Publishers now have a certain degree of autonomy, able to decide the types of books and discount rates for platform promotions.

While most previously delisted books have returned for sale, JD.com’s silence on their official social media channels leaves people worried about the future of China’s publishing industry in an era dominated by e-commerce platforms, especially at a time when online shops and livestreamers keep competing over who has the best book deals, hyping up promotional campaigns like ‘9.9 RMB ($1.4) per book with free shipping’ to ‘1 RMB ($0.15) books.’

This year’s developments surrounding the publishing industry and 618 has led to some discussions that have created more awareness among Chinese consumers about the true price of books. “I was planning to bulk buy books this year,” one commenter wrote: “But then I looked at my bookshelf and saw that some of last year’s books haven’t even been unwrapped yet.”

Another commenter wrote: “Although I’m just an ordinary reader, I still feel very sad about this situation. It’s reasonable to say that lower prices are good for readers, but what I see is an unfavorable outlook for publishers and the book market. If this continues, no one will want to work in this industry, and for readers who do not like e-books and only prefer physical books, this is definitely not a good thing at all!”

By Ruixin Zhang, edited with further input by Manya Koetse

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©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Brands, Marketing & Consumers

Chinese Sun Protection Fashion: Move over Facekini, Here’s the Peek-a-Boo Polo

From facekini to no-face hoodie: China’s anti-tan fashion continues to evolve.

Manya Koetse

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It has been ten years since the Chinese “facekini”—a head garment worn by Chinese ‘aunties’ at the beach or swimming pool to prevent sunburn—went international.

Although the facekini’s debut in French fashion magazines did not lead to an international craze, it did turn the term “facekini” (脸基尼), coined in 2012, into an internationally recognized word.

The facekini went viral in 2014.

In recent years, China has seen a rise in anti-tan, sun-protection garments. More than just preventing sunburn, these garments aim to prevent any tanning at all, helping Chinese women—and some men—maintain as pale a complexion as possible, as fair skin is deemed aesthetically ideal.

As temperatures are soaring across China, online fashion stores on Taobao and other platforms are offering all kinds of fashion solutions to prevent the skin, mainly the face, from being exposed to the sun.

One of these solutions is the reversed no-face sun protection hoodie, or the ‘peek-a-boo polo,’ a dress shirt with a reverse hoodie featuring eye holes and a zipper for the mouth area.

This sun-protective garment is available in various sizes and models, with some inspired by or made by the Japanese NOTHOMME brand. These garments can be worn in two ways—hoodie front or hoodie back. Prices range from 100 to 280 yuan ($13-$38) per shirt/jacket.

The no-face hoodie sun protection shirt is sold in various colors and variations on Chinese e-commerce sites.

Some shops on Taobao joke about the extreme sun-protective fashion, writing: “During the day, you don’t know which one is your wife. At night they’ll return to normal and you’ll see it’s your wife.”

On Xiaohongshu, fashion commenters note how Chinese sun protective clothing has become more extreme over the past few years, with “sunburn protection warriors” (防晒战士) thinking of all kinds of solutions to avoid a tan.

Although there are many jokes surrounding China’s “sun protection warriors,” some people believe they are taking it too far, even comparing them to Muslim women dressed in burqas.

Image shared on Weibo by @TA们叫我董小姐, comparing pretty girls before (left) and nowadays (right), also labeled “sunscreen terrorists.”

Some Xiaohongshu influencers argue that instead of wrapping themselves up like mummies, people should pay more attention to the UV index, suggesting that applying sunscreen and using a parasol or hat usually offers enough protection.

By Manya Koetse, with contributions by Miranda Barnes

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2024 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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