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No WeChat, No Access – How China’s Digital Revolution is Leaving behind Its Elderly Population

With apps and QR code scanning taking over day-to-day necessities in China, elderly citizens are feeling increasingly alienated from society.

Brydon Brancart

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As daily life in China becomes ever more digitally dependent, China’s elderly find themselves increasingly excluded from a wide range of services. Here’s an overview of this new societal problem by What’s on Weibo’s Brydon Brancart.

“If you don’t take cash then put a sign up!” yelled 67-year old Mr. Xie after trying to use cash to pay for his groceries at a checkout aisle reserved for mobile payments.

Enraged at his treatment, Xie’s initial reaction was to cause a ruckus, lunging at the security guards surrounding him. “You shame me, an old guy, for not being able to use WeChat!” Xie explained later on, after regaining his composure.

The video, posted on Weibo in late September of this year, quickly made its way around Chinese social media, renewing a controversy that goes right to the heart of China’s fast-paced digital revolution: can the elderly keep up?

 

No App, No Access: Seniors without Wechat

Sorry, as you’re already over 70, you’re not fit to keep on living

 

The issue became prominent last year after writer Xiao Ao (小奥) published an article titled: “Sorry, as you’re already over 70, you’re not fit to keep on living” [“对不起,由于你已经超过70岁,你已经不适合活下去了!”].

In the article, Xiao voiced her frustration over how difficult it was for her 90-year-old grandfather to receive a package she had mailed him.

“I thought it would be a simple delivery,” Xiao recalls. “My grandfather would just have to walk to his door, open it, open the package, and then could [retrieve the gift]. But I was wrong.”

Packages sent to her grandfather’s housing complex are stored for pickup in new delivery lockers – which can only be unlocked by the intended recipient using their Wechat account.

“My grandfather is only able to receive calls and can only make them with his glasses on. He can’t text, so Wechat is even more [out of the question],” Xiao explained.

According to her, there is a widespread alienation of China’s elderly from the digital economy, evident from countless reports of elderly struggling to use digitalized services that come second nature to younger generations: cab-hailing, queing in a bank or hospital, bike-sharing, the list goes on and on.

“I’ve realized that the ‘convenient life’ before my eyes is, in fact, a great disaster impeding our parents’ everyday necessities, one they can neither dodge nor escape…”, Xiao concluded.

Wang Qipeng, writing for the Beijing Evening Paper, presents a similar viewpoint.

“One can say that we live in a ‘scanning’ age,” Qipeng writes: “Yet (…) there are many elderly people who, because they cannot scan, have no way of using bike-sharing, have no way of getting discounts at the store, and can’t even open the smart-boxes that are delivered to them.”

The store owner holds up a sign that says “Mobile Payments.”

Wang’s reference to “the scanning age” is no overstatement. Whether unlocking a bicycle through a bike-sharing app such as Mobike or Ofo, or ordering lunch in the office through the meal delivery app Eleme, all transactions are performed through apps that in turn rely on mobile payment apps.

Even public institutions are adapting to the scanning age, for purposes ranging from public announcements to dispensing toilet paper.

Unlocking a Mobike by scanning a QR code (image via CGTV).

QR codes are ubiquitous across China’s public and commercial landscapes. They are posted on walls in vegetable stalls, sit beside registers at department stores, and are even used by beggars in first-tier cities.

Their function is simple. In order to access them, one opens up the relevant app and selects ‘scan’. The app opens the phone’s camera function and scans the QR code. Then, all one has to do is simply select an amount to pay or agree to terms of service. Whether it ’s scanning a QR code, or producing one to be scanned, the process takes seconds.

Reliance on mobile payments has been increasing globally, but nowhere has that growth been faster and more extensive than along China’s Eastern seaboard. According to the South China Morning Post, in the third quarter of 2017, earnings in the mobile payment sector reached 29.5 trillion RMB (almost 4.25 trillion USD), a three-fold increase in just one year.

For younger urban residents, doing away with cumbersome cash is a welcome change. A 2017 Penguin Intelligence study found that 92% of those polled in China’s cities primarily use mobile payments methods. Cash, on the other hand, is preferred by less than 10% of this group.

Handing the elderly a smartphone is in no way a solution. The replacement of the wallet by the smartphone comes with its own set of rules and requirements. Using mobile payments does not solely depend on familiarity with smartphones, it also assumes an eyesight keen enough to read the small print on phone screens.

Operations such as linking a bank account to a phone can be a nightmare for the technologically illiterate. In the absence of easily accessible courses suited to the learning speed of elderly citizens, mobile payment’s effect on this age group is precisely the opposite of what it intends, adding rather than alleviating the chores of everyday life.

 

Viral Stories of Seniors in Digital Trouble Resurface

To refuse taking on cash is actually a type of discrimination for those who do not understand how mobile payments work.”

 

Besides Xie’s viral rant, a plethora of online essays and news reports highlighted just how ill-equipped China’s eldery citizens are in today’s digital era.

In January of this year, Xin Lan News reported the story of an elderly man who, in what seems like a foreshadowing of Xie, broke down into tears at a train station after having to admit he did not know how buy a ticket online.


Incapable of buying a ticket, an elderly man cries in frustration (via Sina.com).

Around the same time, another story described the plight of a sweet potato salesman who complained that his son took advantage of his unfamiliarity of scanning to steal a large portion of his salary. And only a few days after Chinese netizens moved on from Xie’s rant, news came of an elderly woman who was tricked by a man pretending to help her use scan a QR code.

On Weibo, many commenters support the elderly in these stories. A typical comment said: “To refuse taking on cash is actually a type of discrimination for those who do not understand how mobile payments work.”

Unfortunately, despite the frequency of these stories, there is little consensus on how to better prepare the elderly for an increasingly digitalized tomorrow.

 

Proactive Solutions with Long-Term Consequences

Society ought to accommodate the needs of the elderly, it ought to consider their necessities.

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Charities have sought to implement educational programs to tackle this issue. The most proactive of these organizations, See Young (夕阳再晨), a volunteer organization that started in Beijing, is now operating in sixteen Chinese provinces, having already provided individualized support to over 18,000 elderly citizens, and helped educated over a million.

The government has been supportive of See Young, mentioning them in the 13th five-year plan. Li Zhihong, head of the policy research division of the China National Working Commission on Ageing, commented to the People’s Daily that, “when it comes to helping the elderly become immersed in the information age, there are already organizations actively working [towards this].”

Yet, many disagree with forcing the elderly to continually learn, including the founder of See Young, Zhang Jiaxin (张佳鑫). In Wang Qipeng’s article “Does Scanning Leave the Elderly Without Money to Spend?” [“扫码让老人无钱可花?”], an interview with Zhang is cited where the philanthropist states:

Society ought to accommodate the needs of the elderly, it ought to consider their necessities. [Society] mustn’t force them to expend all their energy in learning this or learning that, forcing them to act in this way. Only through such [a change] will [society] truly help and respect the elderly.”

Zhang worries that continued pressure on the elderly to keep up to date on the newest technologies will only make them feel that “at home, and in society, they exist in an inferior position.”

By Brydon Brancart, edited by Eduardo Baptista

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

Brydon Brancart is a writer and Chinese translator. Originally from California, he has lived in both Beijing and Shanghai. He is interested in understanding the role modern media trends play in shaping worldviews, personal identity, and social behavior.

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1 Comment

1 Comment

  1. Avatar

    Willowjuice

    November 1, 2018 at 5:05 am

    Being old isn’t an excuse to stop learning, just like being poor isn’t an excuse to commit crime.

    Just learn.. ask the children or social workers to help set up accounts or bind bank cards, and learn.. It’s not at all rocket science unless you are illliterate or mentally retarded. You have plenty of time after retirement and you’d rather spend time eating seeds or walking dogs, and turn around and blame the development of society has left you behind? Isn’t that a bit of a joke?

    My 92-year-old grandpa uses WeChat everyday to send us message and share subscriptions. He can also ‘recall’ a message on WeChat or share videos. He chooses clothes himself on Taobao and asks his ayi to deal with the payment for him. So, what is the problem?

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China Digital

TikTok’s In-Video Search Function (And How to Activate It)

TikTok shows a glimpse of what in-video search is going to look like in the future.

Manya Koetse

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What is TikTok’s new in-video search function and how to activate it?

Twitter’s most awesome WeChat guru Matthew Brennan recently posted about an “in-video search function” launched in the Chinese social video app TikTok (抖音). (Click here to read about the difference between the Chinese and overseas version of TikTok).

As shown in a video posted by Brennan, the function allows TikTok users to select the face or clothes of a person appearing in a short video to search for other videos or images containing the same person or clothes.

The ‘vision search’ is a powerful new function within the super popular app.

The idea is that it becomes easier than ever for Tiktok users to find (and buy!) a piece of clothing, that perfect handbag, or even a snack featured in a video.

It also helps users to quickly find other videos in which an online celebrity appears. The function ultimately is an additional feature that keeps users scrolling and shopping within the app – increasing app traffic – as long as possible.

On September 16, Chinese media reported about the function as a “powerful” new tool that greatly strengthens the functionality of the popular short video app.

The function might not immediately seem completely new to Chinese app users; like Google Image Search, Baidu and Taobao also have similar functions (百度识图, 淘宝识图).

On e-commerce platform Taobao, for example, you can take a photo of an item you want (e.g. a certain snack as in example below) and Taobao will try to find the exact same product and list the online stores where you can buy it.

But TikTok’s in-video search function is on a whole new level; it does not require users to scan or upload a photo at all. It gives an indication of what visual search will be like in the future.

Whatever video comes by in your TikTok stream, you only need to click the “search” function (识图), select the part of the video you want to search for (you can drag the square from area to area), and TikTok will find the product or face you’re looking for – as long as there are comparable products/faces (it does so very fast).

Very much like Taobao, TikTok will recommend various (in-app) online stores where the product can be purchased.

Want to try out the function? For now, it only works in the Chinese version of the app and is still in the ‘testing phase’ and does not work with all videos.

Make sure you have an updated version of TikTok.

1. Go to “me” (我) page within TikTok
2. Tick the three lines in the top right corner
3. Go to the last option in the sidebar menu titled “lab” (实验室)
4. Activate the function (image below).

So now if you spot a dress you like and would like to buy, press the ‘search’ button on the right of a video, select the dress, and TikTok becomes like your personal shopping assistant looking for similar dresses for you.

Tiktok makes shopping supereasy.

This really makes online shopping more addictive than ever, and also makes it more difficult for people in online videos to hide where they bought their clothing, or what other videos they are in.

Read more about Tiktok here.
Read more about Chinese apps here.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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China Digital

Didi Riders Can Now Have “Verified Party Members” Drive Them Around

Party-building 3.0? Didi has got it covered.

Manya Koetse

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First published

This is Party-building in the new era: Didi now allows users of its Premier Car Service to let a verified Party member drive them to their destination.

On September 20, as the People’s Republic of China is nearing its 70th-anniversary celebrations, the country’s most popular taxi-hailing app Didi published an article on Weibo and WeChat explaining its verified Party Member Driver Program.

Recently, riders in Beijing may have noticed something different at Didi’s Premier Car service, which is called “Licheng” 礼橙专车 since June of last year.

Some of Licheng’s drivers now have a red background to their profile photos accompanied by a Communist Party emblem. Upon clicking the profile of these drivers, customers will see that this driver is a Party Member Driver (“党员司机”) – meaning that the Didi driver’s status as a Party member has been verified through Didi’s “Red Flag Steering Wheel” program (红旗方向盘项目) that was set up in November 2018.

Didi’s “Red Flag Steering Wheel” program (红旗方向盘项目) that was set up in November 2018. Image via Guancha.

Didi writes that these drivers can also be identified as Party members through the red sticker on the dashboard at the passenger side, which literally says “Party member driver.”

The article explains that the recent project is an effort to contribute to China’s Party-building in the digital era, and that Didi aims to establish a Party member community within its company.

This car is driven by a Party member (image via Didi/Weibo).

The company is apparently planning to make this community a lively one, as it promises to provide online and offline activities that will help these drivers stay up to date with the latest developments within the Party, and that will increase their “Party awareness.”

Starting this month, Didi will reportedly also offer “patriotic classes” to all of its drivers via its online classroom program.

China has more than 88 million Party members. Party membership does not come overnight; those who want to become a Communist Party member need to attend Party courses, pass written tests, be recommended by other members, and pass a screening (read more here).

As for now, riders cannot manually pick to have a Party member as their driver; a nearby driver will be automatically selected when they order a car – if it is a Party member, they will know straight away from the driver’s profile.

For now, Didi has set up “mobile Party branches” in Beijing, Shanghai, Shenzhen, and a number of other cities.

On Weibo, some see the initiative as a marketing move from Didi’s side. “If you hear the driver is a Party member, you know it’s reliable. It’s a good thing.”

The past year was a tough year for Didi, after the murders of two young women by their Didi driver made national headlines, causing outrage and concerns about customer’s safety when hailing a car through the Didi company.

By Manya Koetse

Spotted a mistake or want to add something? Please let us know in comments below or email us.

©2019 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com

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