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China Brands, Marketing & Consumers

Look Who’s Talking: China’s CCTV Consumer Day Show Accused of Misinformation

Is the pot calling the kettle black?

Manya Koetse

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The 27th edition of China’s consumer day show ‘CCTV 315 Night’ (315晚会) caused controversy on Chinese social media when it exposed the malpractices in various companies, from Muji stores to Nike shoes. Now that it appears the show itself is negligent with its facts and sources, it is again the talk of the day on Chinese social media. Is the pot calling the kettle black?

World Consumer Rights Day took place earlier this week, and became a trending topic on Sina Weibo (#微博315#) with the release of an annual consumer rights report and a special CCTV program dedicated to protecting consumer rights and uncovering malpractices by companies, called ‘3.15 Night’ (#315晚会#).

The CCTV ‘315 Night’ or ‘consumer day show’ is an annual TV show aired on March 15, focused on naming and shaming various brands and companies.

This year marked the show’s 27th anniversary. As the show featured somewhat more controversial items than it did in previous years, it became the most-discussed topic on Chinese social media on Wednesday and Thursday.

The program revealed several product-related issues that had China’s netizens both worried and skeptical, triggering thousands of shares and reactions across Weibo.

Products from the area of Japan’s Fukushima disaster

One of the program’s items focused on products from those regions in Japan affected by the nuclear crisis of 2011. After the Fukushima Daiichi nuclear disaster, the Chinese government introduced various laws to ensure consumer safety and prohibited the import of Japanese products from those areas in Japan affected by nuclear pollution.

But the Chinese TV show now revealed how, six years after the crisis, Japanese food products from the banned areas are allegedly sold in China by several large e-commerce platforms and stores, including Japanese chain store Muji.

According to the show, retailers hid the origin of the product by using different or vague new labels stating “made in Japan” rather than the specific area from which China has banned the imports of food.

New labels on top of the original ones to hide specific areas of production? Scene from the CCTV 315 Show.

The products included snacks, baby formula, rice, health food, and others, by brands such as Calbee.

News about the imported products led to much anger and commotion on Chinese social media. “Chinese people deceiving Chinese people! The Japanese people won’t eat it so you import it, you do anything for money!”, some angry commenters said.

China’s ‘Wiki’: Selling lies for money

Another scandal revealed by the 315 show concerns Hudong.com (互动百科), China’s homegrown wiki encyclopedia. The platform was accused of false advertising; the mere payment of 4800 RMB (±700$) allows the verification of any product on the site without any other requirements.

The show reported how a patient with liver cancer found a “magic” medicine on Hudong.com as a “verified product”, allegedly able to cure cancer within seven days. Through this kind of false advertising, especially vulnerable people are susceptible to getting fooled into purchasing fake medicine.

Afterward, Chinese media called Hudong “a trash website with the most misleading advertisement” (“互动百科成最大虚假广告垃圾站”).

The negative effects for companies after being featured on the annual consumer rights show cannot be underestimated; in 2015, Forbes called the show a “public relations nightmares for its victims.”

Air Cushion Nikes without the air cushion

The consumer day show also criticized the brand Nike, alleging that the U.S. company’s shoes advertisements are misleading consumers.

The Nike Hyperdunk shoes were promoted to contain the patented zoom air cushions, but were found to actually contain no ‘air cushion’ at all – despite their high price of 1499 RMB (US$220) per pair.

According to Shanghai Daily, over 60 disappointed buyers complained to Nike. The company has since offered them a full refund.

Pot calling kettle black?

The CCTV show’s Nike item again became a point of discussion on Chinese social media today when sport news platform Fastpass (快传体育) complained that the information and images used by CCTV were completely taken from their website, violating their copyright.

In a new article on the Fastpass website, the author says: “CCTV cited its main evidence from our report of November 26 2016 on inspecting the Hyperdunk 08. Not only did CCTV not mention Fastpass as the source, they even used our images without our authorization and took out our watermark.”

Many netizens were confused that the 315 show itself apparently had some malpractices, while its main purpose is to expose the malpractices of others.

 

“The show is not about ‘protecting consumer rights’ at all it is about knocking out companies in one punch.”

 

The copyright infringement was not the only point of critique on the show on Chinese social media. Various Chinese media also reported today that the show’s accusations on imported products from Japan’s “banned areas” were ungrounded, as the product package address highlighted during the show is only the place where companies are registered – not where their products are produced.

Furthermore, some netizens wondered why certain controversial products were left out this year: “The Samsung phones have batteries exploding one after the other, why did they not focus on that? Where is their integrity and credibility?”, one commenter wrote.

The fact that ‘Chinese wiki site’ hudong.com was harshly criticized by CCTV while Baidu Baike, its biggest competitor, was not, also annoyed netizens. In 2016, Baidu caused huge controversy for offering advertisement space to fraudulent doctors. These practices came to light when the 21-year-old cancer patient Wei Zexi paid 200,000 RMB (31,000US$) for a treatment promoted through Baidu, which later turned out to be ineffective and highly contested. He died shortly after and received much attention on social media, yet the controversy was not named by the CCTV consumer day show.

One Chinese journalist addressed the TV show on Weibo, writing:

“Some people have asked me what’s up with that 315 Muji report. I did not see the show last night as I was on the train. But even if I had seen it, I would have nothing positive to say about the show. Being a journalist for so many years, I can’t stand this show. It is not about ‘protecting consumer rights’ at all. It is about knocking out companies in one punch. Don’t ask me how I know this.”

 

“Perhaps it is not a smart move to throw stones while living in a glass house.”

 

Other commenters also said the show was “fishy”, with many wondering about the selection of the companies it targets, while others are left out. “If they already knew this,” one person said about the alleged imported goods from radiation-polluted areas, “then why would they wait until the night of the show to tell us about it?”

“The show always targets foreign goods, preferably from USA, Japan, and Korea – it not about the product, it is about ideology,” another person (@上善若水之山高) said.

It is not the first time the show has been critized, particularly for bashing foreign brands and products. In 2015, the South China Morning Post also wrote about 315: “(..) the show also had its own “quality problem” – former CCTV financial news channel director Guo Zhenxi, who oversaw 315 Gala, was detained (..) for allegedly taking bribes.”

Overall, many people on Chinese social media simply do not take the show seriously anymore. “Haha, I’ve been hearing all these reports about CCTV 315 on Japanese products these days,” one Weibo user wrote: “You can bash Japanese products all you want, the only thing is that Japanese products undergo very strict supervision and that it’s virtually impossible to bash them!”

It seems that the CCTV show, after running for 27 years, has lost its credibility among the people. Perhaps it is not a smart move to throw stones while living in a glass house; the more critical netizens of today’s online environment can see right through it.

– By Manya Koetse

©2017 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Brands, Marketing & Consumers

Tick, Tock, Time to Pay Up? Douyin Is Testing Out Paywalled Short Videos

Is content payment a new beginning for the popular short video app Douyin (China’s TikTok) or would it be the end?

Manya Koetse

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The introduction of a Douyin novel feature, that would enable content creators to impose a fee for accessing their short video content, has sparked discussions across Chinese social media. Although the feature would benefit creators, many Douyin users are skeptical.

News that Chinese social media app Douyin is rolling out a new feature which allows creators to introduce a paywall for their short video content has triggered online discussions in China this week.

The feature, which made headlines on November 16, is presently in the testing phase. A number of influential content creators are now allowed to ‘paywall’ part of their video content.

Douyin is the hugely popular app by Chinese tech giant Bytedance. TikTok is the international version of the Chinese successful short video app, and although they’re often presented as being the same product, Douyin and Tiktok are actually two separate entities.

In addition to variations in content management and general usage, Douyin differs from TikTok in terms of features. Douyin previously experimented with functionalities such as charging users for accessing mini-dramas on the platform or the ability to tip content creators.

The pay-to-view feature on Douyin would require users to pay a certain fee in Douyin coins (抖币) in order to view paywalled content. One Douyin coin is equivalent to 0.1 yuan ($0,014). The platform itself takes 30% of the income as a service charge.

According to China Securities Times or STCN (证券时报网), Douyin insiders said that any short video content meeting Douyin’s requirements could be set as “pay-per-view.”

Creators, who can set their own paywall prices, should reportedly meet three criteria to qualify for the pay-to-view feature: their account cannot have any violation records for a period of 90 days, they should have at least 100,000 followers, and they have to have completed the real-name authentication process.

On Douyin and Weibo, Chinese netizens express various views on the feature. Many people do not think it would be a good idea to charge money for short videos. One video blogger (@小片片说大片) pointed out the existing challenge of persuading netizens to pay for longer videos, let alone expecting them to pay for shorter ones.

“The moment I’d need to pay money for it, I’ll delete the app,” some commenters write.

This statement appears to capture the prevailing sentiment among most internet users regarding a subscription-based Douyin environment. According to a survey conducted by the media platform Pear Video, more than 93% of respondents expressed they would not be willing to pay for short videos.

An online poll by Pear Video showed that the majority of respondents would not be willing to pay for short videos on Douyin.

“This could be a breaking point for Douyin,” one person predicts: “Other platforms could replace it.” There are more people who think it would be the end of Douyin and that other (free) short video platforms might take its place.

Some commenters, however, had their own reasons for supporting a pay-per-view function on the platform, suggesting it would help them solve their Douyin addiction. One commenter remarked, “Fantastic, this might finally help me break free from watching short videos!” Another individual responded, “Perhaps this could serve as a remedy for my procrastination.”

As discussions about the new feature trended, Douyin’s customer service responded, stating that it would eventually be up to content creators whether or not they want to activate the paid feature for their videos, and that it would be up to users whether or not they would be interested in such content – otherwise they can just swipe away.

Another social media user wrote: “There’s only one kind of video I’m willing to pay for, and it’s not on Douyin.”

By Manya Koetse

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Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2023 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Brands, Marketing & Consumers

Tsingtao Brewery ‘Pee-Gate’: Factory Worker Caught Urinating in Raw Material Warehouse

The pee incident, that occurred at a subsidiary Tsingtao Beer factory, has caused concerns among consumers.

Manya Koetse

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A video that has circulated on Chinese social media since October 19 shows how an alleged worker at a Tsingtao Beer factory climbs over a wall at the raw material production site and starts to urinate.

The incident reportedly occurred at the Tsingtao Beer Factory No. 3, a subsidiary of the Tsingtao Brewing Company, located in Qingdao, Shandong.

After the video went viral, the Tsingtao Brewery Company issued a statement that they took the incident very seriously and immediately report it to the authorities, who have started an investigation into the case. Meanwhile, the specific batch in production has been halted and shut off.

The incident has caused concern among consumers, and some commenters on social media wonder if this was the first time something like this has happened. “How do we know this hasn’t happened many times before?”

Others speculate about what might have motivated the man to urinate at the production site. There are those who believe that the man is part of an undercover operation orchestrated by a rivaling company, aimed at discrediting Tsingtao. It’s even suggested that there were two ‘moles’ leaking in this incident: one doing the urinating, and the other doing the video ‘leak.’

Meanwhile, there are voices who are critical of Tsingtao, suggesting that the renowned beer brand has not effectively addressed the ‘pee gate’ scandal. It remains uncertain how this incident will impact the brand, but some netizens are already expressing reservations about ordering a Tsingtao beer as a result.

But there are also those who joke about the “pissing incident,” wondering if Tsingtao Beer might soon launch a special “urine flavored beer.”

By Manya Koetse

Get the story behind the hashtag. Subscribe to What’s on Weibo here to receive our newsletter and get access to our latest articles:

Featured photo by Jay Ang (link).

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2023 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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