Trending on Sina Weibo this week is the topic “How To Guarantee A Safe Tour For Senior Tourists” (如何保证”夕阳红”旅行团平安). The tragedy with the capsized Chinese cruise ship, with a majority of passengers over the age of 50, uncovered existing problems of senior citizens traveling under dangerous conditions.
This week the whole nation was shocked when the “Eastern Star” ship sank in the Yangtze River. According to a Xinhua News report, the ship was designed to carry over 540 passengers. Prior to this week’s disaster, it was known as one of the best passenger ships in China; equipped with hi-tech navigation devices and entertainment facilities. The ship was once praised by the Chinese Transport Ministry for its good performance and services. Preliminary statistics show that the Eastern Star carried 456 passengers; 406 of them are tourists from Shanghai between the ages of 50 and 80 years old.
The Eastern Star tragedy has triggered discussions on the safety of senior tourists. The supposedly luxurious Eastern Star cruise turned out to be of low quality, with inferior accommodation, a tight and hasty schedule, and a staff with bad service attitude.
Along with the rapid economic development of China, more and more senior citizens are spending money on travel. At present, the main means of market competition in tourism is price competition. Senior citizens will pay more attention to the price when they choose their travel agency. Because of its low price and the all-in comfort, a cruise ship tour is a popular choice for many elder travelers in China.
As a special social group, senior tourists often need more attention. Although doctors are necessary for large-scale senior group travel, travel agencies will not hire doctors as it will raise their operation costs. Ironically, their low price is exactly how they lure senior citizens into booking with them.
Another problem is compensation when things go wrong. Theoretically speaking, if the insurance system is good enough, senior travelers will obtain three types of insurance compensation: the ship’s insurance, travel agency liability insurance, and traveler’s accidents injury insurance. The Yangtze ship tragedy revealed a problem that is common in China’s insurance industry: most insurance companies refuse to accept the insurance policy of senior tourists over 70 years old.
On Weibo, many netizens called for improvements in the safety and compensation system for senior travelers in particular. Some call for the banishment of cheap travel groups, while others say that the government should protect senior citizens more.
“It’s better not to join cheap travel groups,” one Weibo user said: “They should be blocked. If the prices aren’t that competative, then the means of transport will also be better.” Another user said: “Most of these senior citizens have children who are all grown-up and too busy to accompany their parents. To fight loneliness, these people choose to travel together. But because they live off their retirement pay, which is low, they cannot afford a lot. The state should be concerned of this generation.”
According to the latest reports, only 14 people are confirmed to have survived the disaster thus far. The confirmed death toll stands at 75, leaving more than 360 people, many of them in their 60s and 70s, still unaccounted for.
– by Zichao Liang