China Food & Drinks
Haidilao: Taking Chinese Hotpot to the Next Level
Twenty-three years after opening its first restaurant, China’s Haidilao hot pot chain is hotter than ever before. With its special business model and service creativity, people happily wait in line for two hours before getting served. At Haidilao, even the lonely eaters never eat alone – they get a teddy bear to dine with them.
It has been over two decades since Zhang Yong, the owner of Haidilao (海底捞), set up his first hot pot restaurant in Jianyang, Sichuan, with a mere investment of 10,000 yuan (±1470$). Now, 23 years later, it has become the dominant hot pot chain in the country. The restaurant is popular across China, where it has an annual turnover of approximately 450 million dollars.
In Beijing alone, the chain has 36 locations. From Shanghai to Shenzhen, Haidilao has 176 outlets in 53 Chinese cities. The chain allegedly opens 20 new restaurants every year. By now, Haidilao has over 15,000 people working for them and has also gone international, with more restaurants opening up in Singapore, the USA, and Seoul.
How did a restaurant serving such a traditional and ubiquitous Chinese dish become such a success? Hot pot restaurants, where fresh meat and vegetables are dipped in simmering broth, are extremely common across China. But Zhang Yong chose to market Haidilao and its authentic Sichuan hot pot with an innovative strategy: high-service, high-tech, and high-quality.
High-Service Hot Pot: “Brainwashing” Staff
Except for the tasty hotpot, anyone who has ever visited Haidilao will surely remember one thing: here, you can get a free manicure while you wait. The restaurant has become so popular that waiting in line for one or two hours to get a table is no exception. But with an entertainment area that provides customers with board games, free snacks, drinks, manicures, massages, and even shoe polish services, queuing has become part of the Haidilao experience.
The ‘entertainment area’ is just of the many ways in which Haidilao accommodates to its customers’ desires. There is ample staff for every table. Customers with longer hair get free hairbands to tie their hair back while eating. Customers with glasses are provided with eyeglass cleaning tissue. There are special aprons to avoid stained clothing, and even handbags get their own protection. At the Haidilao toilets, staff will hand out hand towels and provide customers with any toiletry items they may need.
Anyone working at Haidilao is thoroughly trained. On question-and-answer platform Zhihu.com, former Haidilao servers shared their experiences of working at the restaurant. They explain that all Haidilao workers have to follow a compulsory training after they are accepted to come work at the restaurant.
The training is provided by people who have worked at the chain for at least 3 to 5 years, who teach new workers about corporate culture and Haidilao food. The staff learns how to welcome guests, how to make small talk to set a good atmosphere, and learn about the restaurant rules (always smile, never quarrel with customers, etc).
According to some former workers, working at Haidilao is a bittersweet experience. Since the staff works, lives, and eats together, their whole lives basically revolve around their work, except for the 4 days off they have per month.
Although there are some who applaud the company for setting the work ethic and for its relatively luxurious common dorms and good canteen, there are also those who say that Haidilao “brainwashes” its staff by creating its own community with “ridiculous rules” (staff cannot use customer’s toilets, all workers have to turn in their mobile phones before their shifts, working very long hours, etc).
Haidilao’s staff management and training have become a popular topic for marketers and scholars in China. Over recent years, many Chinese academic books and articles have been published that focus on Haidilao’s business model innovation, its service creativity, and customer satisfaction.
High-Tech Hot Pot: Ordering through iPad
Although Haidilao is not as digital as ‘newcomer’ Wodi Huoguo, it does fully incorporate China’s digital developments into its restaurants.
All tables are equipped with a charge station for mobile phones (iPhone, Android), and a personal tablet for customers to go through the menu to order the hot pot and all ingredients and drinks. Items ordered through the tablet arrive at the table within minutes. The restaurant also provides free Wi-fi in all areas. Needless to say, they accept WeChat and Alipay as payment methods.
Haidilao also provides online reservation and ordering services. Customers can order the Haidilao hotpot to their home – they’ll even bring the pot itself. Afterward, they will come to pick up the dirty dishes.
The Haidilao Wechat app has several features. One especially fun one is its online gaming area, where gamers can compete and win discounts on their next hot pot bill.
High-Quality Hot Pot: Outstanding
No matter how good the service is, eventually it all comes down to taste and quality in order to make customers come back. The Haidilao chain has strict rules on quality control, and carefully selects its suppliers. This is something that is especially important to Chinese customers, since China has seen ample food scandals over the last decade.
Haidilao offers new variations on standard hot pot recipes, adding new recipes and dishes every year.
Haidilao also offers a condiment bar with over 20 dipping sauces, from sesame dip to spicy oil, as well as side dishes such as cucumbers, peanuts, and fresh fruit.
The restaurant consistently gets good reviews, also from the expat community. In the restaurant awards by magazines such as Time Out and Beijinger, Haidilao has often won prices throughout the year, including those for “Best Hot Pot,” “Outstanding Service,” or “Outstanding Chinese Restaurant of the Year.”
You Never Eat Alone
On Weibo, Haidilao is also praised by many netizens, although some say that “the service is so good that it actually becomes embarrassing.” (“I just needed a band-aid but the servant personally came and helped me put it on.”)
Recently, netizens find Haidilao’s latest service addition especially funny; whoever eats alone at Haidilao is now provided with a teddy bear to accompany them at the table. “I am happy with this new friend Haidilao picked out for me,” one netizen posted.
Many netizens post pictures of their Teddy friend on Weibo.
There are also those who post pictures of guests at other tables, saying: “So it really is true that people at Haidilao dine with teddy bears!”
One Haidilao story especially attracted attention when this WeChat conversation surfaced online. “I went to eat at Haidilao by myself (..) and I asked the waiter if it was true that I would get a teddybear to eat together with me. They said their restaurant didn’t have teddies and I said never mind. After a while they came up with this one [picture of a cat], and they asked me: ‘Is a cat ok too?‘”
For more about dining at Haidilao, check out our recent video blog here:
By Manya Koetse
Follow @WhatsOnWeibo
Notice: What’s on Weibo is an independent blog and is in no way affiliated with Haidilao.
©2017 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.
China Food & Drinks
Made-in-China Halal: Online Discussions on ‘Halalification’
As a form of protest against the growing prevalence of halal food, some groups of Chinese netizens vow not to eat or buy halal products.
Halal sesame paste from Shaanxi, halal bubble-gum from Gansu, or halal instant noodles from Shandong – under the hashtag “halalification” (#清真泛化#), photos of regular food products that carry the ‘halal’ label are being posted on social media platform Sina Weibo every day to ‘name and shame’ Chinese companies for turning their products Muslim-friendly.
China currently has some 23 million Muslims, the majority being based in the country’s north-western regions, mostly belonging to the Uyghur and Hui ethnic groups. According to Pew Research (2011), the Chinese Muslim population is expected to be the 19th largest in the world in 2030.
The global market for halal food is thriving, with latest figures suggesting it will be worth close to USD 2.10 trillion by 2025. Although China – with its One Belt One Road initiative in full swing – could potentially be a major player on the halal market, it now only has an approximate 0.1 percent of global halal food exports.
With an interesting market both domestically and internationally, it seems that more products in China are now turning halal to reach a wider consumer group. In doing so, Chinese producers of halal food can both boost their local economies and access the booming worldwide halal business (Erie 2016b).
But a large group of people in China are not comfortable with this trend and condemn the growing prevalence of regular Chinese food products carrying the halal label – both in- and outside the PRC.
Last week, some netizens’ discovery of globally distributed ‘halal’ sunflower seeds produced in China’s Shandong province caused some surprise amongst commenters on Weibo: “These are Halal sunflowers seeds that are locally sold at an American supermarket in Portland,” one author on Weibo (@弗虑弗为) wrote:
“I saw the halal logo on the back and figured it was imported from Malaysia or Indonesia (..), but then I saw “Shandong Halal Certification Service” on the logo! Amazing, now China’s halalification is also expanding to the rest of the world.”
“The spread of halal is just everywhere,” some people on Weibo complain. “Can’t we investigate more into the situation and policies regarding halal and its subsidies in our country?” author Fan Niuwen (@范_纽文) asks.
Halal in the PRC: an “Islamic Revival”
Halal in Chinese is referred to as qīngzhēn (清真), which can also mean “Islam”, “Islamic”, or “Muslim.” Since China has no national halal certification legislation, many local and provincial governments, such as Ningxia or Shanghai, have implemented their own halal regulations.
In 2002, the Chinese government actually made beginnings in drafting a law to regulate nationwide halal food production. The proposal received much opposition within various circles within China, however, and was eventually halted in April of 2016.
In China and Islam (2016), Matthew S. Erie argues that China has seen “an Islamic revival” over the recent years, particularly among Hui communities, that is, amongst others, visible in a growing number of mosques and in a proliferation of halal food restaurants and factories (10-12).
There are now thousands of companies across China’s provinces producing halal food for consumers in mainland China, and some of them also export to other countries.
Besides a rise in halal food products, China has also seen an increase in other signs of Islam in public life in many cities, such as stores that sell “Muslim use products” including perfumes and soaps that are “free of any porcine products” (Erie 2016, 12) or special facial tissues, water, and toilet paper.
“Pan-Halal Tendencies”
Both the spread of halal food products in the PRC and the increase in special “Muslim use products” have caused waves of backlash on Chinese social media over recent years. The outrage over Meituan’s special halal delivery boxes or the controversy over Huawei phones with built-in prayer alarms are just some of many incidents causing anger on Weibo and Wechat over the past year.
Since 2017, Chinese state-run newspaper Global Times has introduced the concept of “pan halal tendency” to describe the idea that “some Muslims are demanding things to be halal which cannot really be halal, such as water, roads and toilets.”
The trend is presented as ‘dangerous’ for making “Islamic rituals penetrate into secular life.”
Special lane: “Halal/muslim cash register”
In a local compaign in Gansu, around 760 shops selling these so-called “pan-halal products” were closed down in early March of this year to “safeguard ethnic unity,” Global Times reports. Recent online backlash and local anti-‘pan halal’-campaigns are a sign of existing tensions between Islamic laws and China’s secular laws and policies.
Anti-Halalification Movement: “#IDontEatHalal”
In any social media discussion on China’s halal food debate, the term qīngzhēn fànhuà (清真泛化) inevitably pops up now. It is a new term that first appeared in Chinese media in 2016. It basically means ‘the spread of halal’ or ‘halalification,’ but since qīngzhēn also means ‘Islamic,’ it can also imply ‘Islamization’ – discussions thus also go beyond the topic of food alone.
This so-called ‘Islamization’ of China seems to be a recurring source of concern for some netizens. Just are there are many Chinese social media accounts promoting halal food, there are also dozens of popular accounts on Chinese social media sites opposing the spread of halal in the country, arguing it is a threat to “national unity” (民族团结).
Some of the accounts promoting anti-Islamic sentiments have been deleted or heavily censored since Chinese authorities banned various anti-Islam terms in September of 2017, leading to more fragmented online debates on the issue.
Author Li Mu (李牧) writes on Weibo: “There are more and more state-funded Muslim canteens, Muslim public baths, (..) who approves of this? Since some of these activities are explained through the Koran, does this mean Islamic laws are already taking effect in China?”
As a form of protest, some groups of Chinese netizens vow never to eat halal again. On Weibo, some people tag their posts with the hashtag “I don’t eat halal” (#我不吃清真食品#) – viewed more than 460,000 times at time of writing. The hashtag ‘halalification’ received more than 38 million views.
A Multi-layered Debate
Closely looking at debates on Chinese social media, the online resistance against China’s ‘halalification’ is multi-layered. Although much of it goes hand in hand with an increasing tide of overall anti-Islam sentiments in which people connect Islam to terrorism and extremism, there are also more nuanced reasons why so many people oppose to the spread of the halal industry in the PRC.
A general reasoning amongst Chinese netizens is that the Chinese government is officially atheist and therefore should not regulate dietary measures as implemented by Islamic law or that of any other religion. Many people say the same holds true for Chinese companies such as Huawei or Meituan, which they argue should be neutral in the services they provide.
Just as Muslim consumers should have the right to eat halal, non-Muslim consumers should be able to consume products that do not carry the halal label, a prevalent viewpoint persists.
Examples of some regular supermarket products that are halal as posted on Weibo: hotpot condiments, hot sauce, butter, cookies, and salt.
“I am not a Muslim, but I also do not oppose to Muslims’ halal diet at all,” one popular comment on Quora-like platform Zhihu.com says: “In fact, I hope they can all eat halal. But now it’s been taken a step further, which is the expansion of halal food.”
This commenter, along with many others on platforms such as Zhihu or Weibo, argue that in order for a product to get the halal certification, it naturally needs to adhere to the proper Islamic laws in their preparation. This includes the ritual slaughter of animals with the thorough drainage of blood, the reciting of scripture, etc. The comment continues:
“If you now go into the supermarkets, you’ll see that about half of the products on some shelves have the halal label. What’s unbearable is that even products such as salt, tea, or popsicles now carry this label, while (..) it is impossible for products that do not contain any ingredients such as pork or blood to be non-halal [haram]. So why does this ‘halalification’ pose a risk? Because Islam [organizations] oversee halal certifications, meaning that they have a monopoly on this business, and use it to expand their religion.”
Others also complain about the prevalence of halal-labeled products in shops: “If school canteens can have a ‘halal dining’ section, why can’t supermarkets have a special section for halal products?”, a Weibo user named ‘Simple Dog’ (@一只单纯的颜狗) writes: “It takes me ages to check all the labels of the products I buy and it’s very tiring. Can you also respect the [wishes of] Han people?”
“I can’t believe it; I just bought a box of plain noodles online and now it turns out they are halal,” another netizen says.
There is a myriad of voices on social media backing this idea that the spread of halal products is going too far. Legal service app Ilvdo (@律兜) published an article on Weibo that mentions that many Chinese consumers might buy halal products such as halal ice cream or milk without even knowing it: “You perhaps drank [halal] water and indirectly funded Islam religion – because the companies that have halal certifications have to pay Islamic organizations for them.”
The Right (Not) to Eat Halal
“Why I don’t eat halal?”, another Weibo user writes: “Firstly, because I do not believe in Islam, and eating Islamic food clashes with my own beliefs. Second, halal food needs to be prepared by Muslims, and by consuming it as a non-Muslim that means I give fewer opportunities to my non-Muslim compatriots to produce food and earn an income. I am in support of Muslims being free to halal food produced by Muslims, and non-Muslims being free to eat food products that are not.”
It is a recurring logic that is at the heart of the discussion on the spread of halal food on Chinese social media: many of those who oppose the spread of halal food in the PRC connect the normalization of Islamic dietary laws to an alleged greater societal shift towards Islam.
The spread of ‘Islam’ and ‘halal food’ are practically the same things in these discussions through the concept of qingzhen (‘halal’) certifications, which allegedly sustains and supports the Islamic religion through Chinese secular society. “I am not Muslim and refuse to eat Islamic food and refuse to pay its religious taxes,” a popular Weibo blogger (463880 fans) writes.
But the account of the China Muslim Youth Group (@中穆青社), which has over 15800 fans on Weibo, refutes these allegations when it writes on March 13: “Of course the right-wing people [右右们] have the right to refuse halal food, the wide sales of halal food also have not been established because of your offerings. Whatever you say about ‘religious taxes’ is just nonsense and is obscuring the facts.”
There are also those who point out that halal food, in the end, is an integral part of Chinese cuisine and society. Islam is part of China’s history; Muslims have lived in China from as early as the eight century. One netizen, the CEO of “China’s Muslim Net” @XiaoMa writes: “Halal food is an important part of Chinese food culture. It is made by Chinese Muslims for all of China to enjoy. We cannot underestimate its contribution to the development of China’s food industry.”
With a growing consumer group of halal products and a rise in companies producing halal, China’s halalification debates are likely to continue in the years to come. For some participants in these online discussions, however, the answer to the debate is simple: “I respect Muslims’ right to eat halal, and they should respect my right not to.”
By Manya Koetse
Follow @whatsonweibo
References
Erie, Matthew S. 2016. China and Islam: The Prophet, the Party, and Law. Cambridge: Cambridge University Press.
Erie, Matthew S. 2016b. “China’s Halal Constitution: ‘Islamic’ Legislation Stirs Debate at the PRC Engages the Muslim World.” The Diplomat. May 27. https://thediplomat.com/2016/05/chinas-halal-constitution/
Spotted a mistake or want to add something? Please let us know in comments below or email us.
©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.
China Food & Drinks
“Zang Zang Bao” – The Hype Surrounding Beijing’s “Dirty Dirty” Chocolate Bread
Being dirty has never been this sweet.
Those who have wandered around downtown Shanghai or Beijing’s Sanlitun recently might have noticed the long queues of people in front of various bakeries and tea shops, wondering what’s so special about their tea or sandwiches. But it is not the tea and sandwiches people are waiting for in the freezing cold – it is their dirty dirty chocolate bread.
“Zang zang bao” (脏脏包), literally meaning “dirty dirty bread”, has become an online craze in China over the past few months. The Chinese chocolate croissant was already named “one of the most popular baked goods in China in 2017” by CGTN (CCTV International) in December, but the social media hype over the bread has carried on well into 2018 and is now making it to the top trending topics on Weibo.
The bread’s name comes from the fact that it actually looks dirty and that is virtually impossible to eat the snack without getting messy. Containing large amounts of chocolate, cream, and cocoa powder, people eating this bread are bound to end up with chocolate stains all over; which is one of the main reasons that sparked the online craze for it in the first place.
Hundreds of people – specifically young women – are recently posting photos of themselves on Wechat and Weibo eating the bread and then having their hands and mouths covered in chocolate, triggered by celebrities and online influencers (KOL) who have previously done the same. Showing off their chocolate-covered faces is another way of being ‘cute’ and playful.
The bread’s recipe originally comes from the Japanese version of the chocolate croissant, and first started gaining attention in China when a Beijing bakery named Bad Farmers & Our Bakery started selling the pastry at limited hours during the afternoons in 2017.
According to the online media platform AI Finance (AI财经社), the trend then blew over to Shanghai, where LeLe Tea (乐乐茶) started selling the buns in June of 2017 with much success – within six months, the tearoom franchise was able to open four additional shops in Shanghai.
The Zang Zang Bao success has now triggered teashops across China to sell their own version of the popular bread. A shop of a franchise called HeyTea (喜茶) in Sanlitun, Beijing, is gathering large crowds of people who are curious to try out its “dirty bread”.
The spokesperson of HeyTea, however, denied to AI Finance that its company has become an ‘internet hype.’ In the end, many companies dislike becoming a ‘hype’, which suggests that there is a peek of interest which will soon blow over. Companies such as HeyTea hope that the Zang Zang Bao will not be a “short-lived glory” but a classic item on their menus.
On January 29, Zhejiang University warned on Weibo (@浙江大学) that fans of the bread should not eat their favorite new snack too often: one roll of Zang Zang Bao holds no less than 450 kilocalories.
But many netizens do not seem to care too much about the calories: “It’s only two bowls of rice,” some said: “I’ve already bought another dirty bread today!”
There are also others, however, who do not understand what all the fuss is about: “What’s so delicious about this stuff?”, one netizen wonders: “It indeed tastes as if it is stuffed with dirt.”
By Manya Koetse
Follow @whatsonweibo
Spotted a mistake or want to add something? Please let us know in comments below or email us.
©2018 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.
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