China Digital
WeChat for the Workplace: The Rising Popularity of Enterprise App Ding Ding
A nightmare or handy work tool? Alibaba’s Ding Ding is gaining popularity across China.
It has been over 2,5 years since Alibaba launched its ‘enterprise app’ Ding Ding (钉钉). In February of 2015, websites such as TechCrunch and TechinAsia described the app as a new mobile and desktop program for businesses that aimed to compete with Tencent’s WeChat – China’s top messaging app.
At the time, Ding Ding (also known as DingTalk) was only available in Chinese. But the app, now updated to the 3.5.3 version, has become readily available in English on Chinese app stores, Google Play, and Apple stores.
Its use by companies across China is picking up. The app has now been downloaded 50.5 million times on the Huawei store, 27 million times on the Tencent app store, 20+ million times on the Oppo app store, 12 million times on the Baidu app store, and 8.5 million times on the 360 Mobile Assistant app store.
Smart mobile office
More companies across China are now using the app as a ‘smart mobile office’: it functions as a messaging app among colleagues, a tool for making conference calls, but more importantly, as a program that makes it easy for employees to clock in and out of work and for employers to check their whereabouts.
“Our company just started implementing it. Nobody gave us any warning,” an employee named Bryan Lee (alias) of a middle-sized Beijing educational company told What’s on Weibo this week: “I’ve spoken to many people of other companies here who also started to use it recently.”
Ding Ding has many functions, and in some ways is meant to replace WeChat as a work tool. The app allows users to create team groups, and also functions as an address book that shows the organizational structure of the company. Users can directly contact the HR group or other colleagues through Ding Ding.
According to Alibaba, ‘DingTalk’ is a “multi-sided platform” that “empowers small and medium-sized business to communicate effectively.” The app’s functions include, amongst others, the following features:
– Ding Ding is a global address book that allows users to view the organization’s structure in a glance and contact everyone, but also shows contacts outside of the company (suppliers, business partners, etc.) and functions as a customer information management system.
– The program is also a calendar for creating tasks and meetings.
– Ding Ding is an instant messaging app designed for office use, supporting both private and group chats and supporting file transfers. To improve communication efficiency, all types of messaging display read/unread statuses.
– The app’s ‘Ding It’ function makes sure recipients never miss a message by alerting them through phone, SMS, or in-app notification. Companies can also send out a voice message or hold a conference call to make sure their message is heard.
– The Secret Chat function works like SnapChat, making messages traceless and self-deleting for ultimate privacy and protection.
– Through its Smart Attendance System companies can keep track of employee’s attendance and overtime records; employees can clock-in and out of work in an instant. The software also automatically generates attendance reports.
– Ding Ding can process approvals by electronically dealing with request for leaves, business trips or reimbursements. Approvals for business trips and leave are automatically linked with attendance records.
– DingTalk is also a high-definition video conferencing system and allows users to also start free individual calls.
– Ding Ding has its own business cloud (or “Ding drive”) feature, making file saving and sharing a quick and easy task, also between PC and mobile.
– DingTalk’s email inbox also makes it possible to receive email notifications in chats.
Despite the myriad of functions, or actually because of them, some employees call the app a ‘catastrophe’ for office staff.
Big boss is watching you
“Since Ding Ding is GPS-activated, I will be signed in when I get to work. And when I leave work, it will clock me out,” Lee says.
The app’s clocking system is one of its most used functions and allows companies to track whether their employees arrive late at work or whether they are working overtime.
“Clock out successful. Got off work 18:04.”
There is a positive side to it for employees since there is much less paperwork to fill out when, for example, asking compensation for overtime work. Lee notes that people can also electronically apply for a leave of absence through Ding Ding.
But the downside is that there is no room for white lies anymore. Because of the app’s geotagging function, the employer can actually check if you really are seeing the doctor (as you said you were going to).
“Through Ding Ding you can report where you are for your company. If you requested a leave of absence to go to the hospital, for example, you can bookmark the location so that your company knows you really are at the location where you are supposed to be. Same goes for business-related appointments – if your company requires it, you tag the location so they can see that you are where you said you were going, so they won’t deduct your salary for that.”
“People have a lot of different views on it,” Lee says: “I am always at work when I need to be and I never cheat the system. So I think it is very convenient that I no longer need to take my phone and scan a QR code every day to log in to work, which used to be mafan [trouble] – this is much easier. But a lot of people think it is somewhat Orwellian. They do not monitor your everyday moves but if you actually go drinking with your friends instead of going to a doctor as you told your boss, then that might get you in trouble.”
Apart from the location-tagging function, which may or may not be required/activated by the company, there are also other functions that many people do not like. Ding Ding, unlike WeChat, automatically shows that your message has been delivered and read. It also allows a company to send out a ‘Ding alert’ (which notifies recipients through phone call/SMS/In-App alerts) to make sure everybody gets the message.
On Q&A platform Zhihu.com, user ‘Aurora’, who works at a HR company, tells how this has made life more troublesome for office staff:
“The rapid growth of Ding Ding lies in the fact that it meets the requirements of its user – the boss. Just imagine: you’re in the midst of finishing a proposal when the boss sends you a message saying you need to come over to bring them a certain file.
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Before using Ding Ding:
1. You see the message. You finish the last part of your proposal before bringing over the file to your boss a bit later.
2. You don’t see the message. You finish your task and take a break. You then see the message and take care of it.
3. No matter if you see did or did not see the message, the boss notices you did not respond and gives you a call.
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Since using Ding Ding:
1. You see the message. Your boss gets a ‘message read’ (已读) confirmation and you have no other option than to break off your work and immediately take care of it.
2. You haven’t seen it. So your boss sends you a ‘ding alert’ and you have no other option but to read it, break off your work, and immediately take care of it.”
Aurora also writes that Ding Ding is completely made to comply with the demands of the company’s managers rather than their staff. For office staff, it is not convenient to have to respond to the boss’s wishes immediately – it can disturb their everyday tasks and adds stress to their job. For the manager, on the other hand, it has become very easy to reach the staff: they do not even need to pick up the phone anymore, and can reach whoever they want right away.
Unhappy Dingers
On Weibo, many people share Aurora’s views and are not too happy with Ding Ding. “I’ve had enough with this app! It reminds me every single morning to clock in to work!”
“You have to be at work in 12 minutes, don’t forget to clock in!”
Others also complain that the app only adds to the time they spend looking at their phone: “If it’s not my QQ group, then it’s my WeChat group or my Ding Ding group – it seems I am looking at my phone screen all day,” one Weibo user says.
There are also people who note that they are hardly ever really free from work anymore. As one Xiamen worker writes: “I had the morning off. But I had hundreds of WeChat messages, dozens of Ding Ding messages, and three missed phone calls. This is ruining me.”
“With this Ding Ding app it seems like no matter what time it is or where you are, you’re just always at work,” another complaint said.
“It looks like they are going to implement Ding Ding at my office. I just want to punch the person who invented this app.”
But despite all the backlash and complaints, Ding Ding’s popularity as an office solution for immediate workplace communication and registering employee’s working hours is on the rise.
On the app’s review page on the Huawei store, some call it “the best office application.” Others also note that the app is not just convenient, but also free: “It is very practical, and it has saved me the costs for other office management software.”
Other reviewers also seem much more enthusiastic than the complaining netizens on Weibo: “In our office, it’s become an essential tool – and its functions just keep getting better and better.”
By Manya Koetse
Follow @whatsonweibo
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©2017 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.
China Digital
TikTok CEO Shou Zi Chew Hailed as Asian “Solitary Hero” on Chinese Social Media
After the congressional hearing of the TikTok CEO, some called Shou Zi Chew “Mr. Perfect in the eye of the storm.”
While there were enough people on Chinese social media swooning over celebrities this weekend during the Weibo Award Night, there were also many netizens admiring another person, namely Shou Zi Chew (周受资, Zhou Shouzi), the CEO of TikTok.
Earlier this week, Shou Zi Chew appeared before the House Energy and Commerce Committee in the United States, facing a four-and-a-half-hour hearing over data security and harmful content on the TikTok app.
The hearing took place in light of Washington’s increasing concerns over TikTok “as a threat to national and personal security,” with officials calling for a nationwide ban on the app’s U.S. operations – unless Chinese owners sell their stake in the social media platform (more here).
TikTok is a super popular short video app by Chinese company Bytedance, which also runs Douyin, the Chinese counterpart of the international Tiktok app. TikTok has over 150 million users in the U.S. alone.
Being grilled about concerns over China’s influence over the Beijing-based Bytedance and China’s access to American data, Chew emphasized that ByteDance is a private business and “not an agent of China or any other country.”
During the hearing, Chew faced various questions from officials. One clip that was shared a lot on Twitter showed Arizona Republican Congresswoman Debbie Lesko asking Shou Zi Chew:
– “Do you agree that the Chinese government has persecuted the Uyghur population?”
“It’s deeply concerning to hear about all accounts of human rights abuse,” Shou answered: “My role here is to explain – ”
– “I think you’re being pretty evasive. It’s a pretty easy question. Do you agree that the Chinese government has persecuted the Uyghur population?”
“Congresswoman, I’m here to describe TikTok, and what we do as a platform, and as a platform, we allow our users to freely express their views on this issue and any other issue that matters to them,” Shou replied.
– “Well, you didn’t answer the question, ” Lesko said while interrupting Shou.
Another moment that was widely shared was when Congressman Richard Hudson asked Shou Chew:
– “Does TikTok access the home WiFi network?”
“Only if the user turns on the wifi,” Shou replied: “I’m sorry I may not understand the..”
– “So if I have TikTok on my phone, and my phone is on my home wifi, does TikTok access that network?“, Hudson asked.
“It will have to access the network to get connected to the internet, if that is your question.”
– “Is it possible then that it can access other devices on that home wifi network?” Hudson asked.
“Congressman, we do not do anything that is beyond any industry norms. I believe the answer to your question is no,” Chew replied.
On Chinese social media, the hearing received extensive discussion and analysis.
A “Collective Cursing Activity”
Chinese blogger Chairman Rabbit (兔主席), a conservative political commentator who often comments on US-related issues (read more), analyzed the hearing in a recent blog.
According to Chairman Rabbit, the hearing was a one-way conversation from the Congress side, and was more like a “collective ‘cursing’ activity” (“一场集体”骂娘”活动”) than dialogue, with the American officials not giving Shou the time to reply and basically – and rudely – answering their own questions.
The blogger also suggested that Chew was questioned as if he himself represented the Communist Party of China, even though he is Singaporean and the CEO of a private company. Regardless, the Americans seemed to take this time of questioning Shou as an opportunity to vent their anger at the Party and the Chinese government at large.
The main gist of Chairman Rabbit’s blog was shared by many others on social media, with some calling the hearing not much more intelligent than a “kindergarten fight” (“比幼儿园吵架高明不了多少”).
One meme making its rounds on Weibo and Wechat showed a photo of Apple CEO Tim Cook in China versus TikTok CEO Shou Zi Chew in the U.S., suggesting that while the Chinese side treated an American tech giant CEO with warmth and kindness, the American side had treated a Chinese tech giant CEO with coldness and paranoia.
Political cartoon by Singaporean editorial cartoonist Heng shared on Weibo, also published on Twitter by Lianhe Zaobao.
Another image circulating on Weibo is a political cartoon by the Singaporean artist Heng that was also published on Twitter by Lianhe Zaobao, the largest Singaporean Chinese-language newspaper.
The image shows the TikTok CEO tied to a tree, and a pile of wood stacked around him. Three ‘executioners,’ including Uncle Sam, are about to burn Chew at the stake with the help of some “Anti-Chinese Sentiment” fuel.
Shou Zi Chew: Mr. Perfect in the Eye of the Storm
Meanwhile, Chew himself has become super popular on Chinese social media, including on Weibo, Douyin, and Xiaohongshu, where he has become idolized by some (“I won’t even compare you with the stars, you’re much better than the stars.”)
Some bloggers and commenters noted how Chew fits the supposed idea of a ‘perfect Asian’ by staying calm despite unreasonable allegations and emphasizing business interests over culture. One Weibo user (@老叔开画) called Shou Zi Chew “Mr. Perfect in the eye of the storm.”
Mostly, people admire how he stood up against Congress despite being “bullied” by American officials and “defended” China’s interests although he is Singaporean himself. Some called him a “solitary hero” (“孤胆英雄”).
Popular image shared on Weibo shows a Shou where he is today versus how his journey began as a young student.
Then there are those who praise the Singaporean businessman and entrepreneur for his career journey and his work ethic. The now 40-year-old studied in London and graduated from Harvard, he previously worked at Goldman Sachs and Xiaomi, and became the CEO of TikTok at 38 years old.
On the Xiaohongshu app, Chew is mentioned as a source of inspiration on how to remain calm and professional when facing a difficult situation.
Lastly, many fans just think Chew is “charming” and “handsome” – and they focus on details of Chew and his life that have nothing to do with the contents of the hearing. Some Weibo users pointed out how he came to his hearing well-prepared with four bottles of water, others discuss his personal life, including his wife Vivian Kao.
From Weibo to TikTok: Criticism from Two Sides
Besides receiving support from Chinese social media users, Chew’s handling of the hearing was also praised on the TikTok app by international users, including many Americans.
One popular Chew quote during the U.S. congressional hearing that came up on TikTok is how Chew said:
“I don’t think the [Chinese] ownership is the issue here, with a lot of respect, American social companies do not have a good track record when it comes to data security and privacy, just look at Facebook and Cambridge Analytica – and that’s just one example.”
Another popular quote was Chew defending TikTok, saying:
“There are more than 150 million Americans who love our platform, and we know we have a responsibility to protect them, which I’m making the following commitments to you and all our users. Number one: we will keep safety, particularly for teenagers, as a top priority for us. Number two: we will firewall protect the U.S. data from unwanted foreign access. Number three: TikTok will remain a place for free expression and will not be manipulated by any government. And fourth, we will be transparent and we will give access to third-party independent monitors to remain accountable for our commitments.”
Many TikTok users are not just fond of the app – and do not want it to get banned, – they also criticize the U.S. officials for how they handled the hearing, with their lack of technological knowledge and unfamiliarity with the TikTok app shining through in their questions.
Some TikTok creators suggested that the officials missed an opportunity to gain actual knowledge of TikTok’s data handling, and should have asked things like (suggested by TikTok user @sharonsaysso):
– “Are you collecting any passive data from the back end of the phones, even if the person isn’t logged in?”
– “How long are you storing this data for?”
– “What data is being passed to advertisers?”
– “If a user would like to have their data expunged from your systems, is there a process in place with them to easily and fairly quickly have that done?”
– “Have you ever willingly or unwillingly relinquished any of your user data to the government of China or any other country?”
– “Please explain in detail what elements your algorithm considers in its optimization process?”
After American media outlet NBC reported about how TikTok users declared their support for the platform and its CEO after the hearing, screenshots of the article were also shared on Chinese social media.
Chinese political commentator Hu Xijin (@胡锡进) wrote a lengthy post about the TikTok hearing on Weibo, and he also criticized how Chew was facing questions that were already framed and filled with “imaginary accusations” against China.
Hu Xijin and others do not necessarily hail Chew as a “hero,” but instead point out the arrogance and biased approach taken by U.S. official during the hearing.
“They give a dog a bad name and hang him,” some say, with others agreeing that this matter is no longer about the actual facts regarding TikTok’s operations, but about how American authorities have already set their agenda on how TikTok content is problematic and how the app is controlled by Beijing and cannot guarantee the security of U.S. users’ data and privacy.
Some commenters are already predicting the outcome of this matter: “You should prepare for the possibility of being banned or forced to sell.”
Watch a video of the hearing on YouTube here.
By Manya Koetse
With contributions by Miranda Barnes and Zilan Qian
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China Digital
Meet Ren Xiaorong, People’s Daily AI Virtual News Anchor
Although their functions are still limited, AI news anchors such as Ren Xiaorong are a sign of the future.
Ren Xiaorong (任小融) joined the Chinese state media outlet People’s Daily as a virtual presenter/news anchor this week.
Ren Xiaorong is the AI-powered host of an app allowing users to ask questions related to the Two Sessions, the annual plenary sessions of the National People’s Congress and of the Chinese People’s Political Consultative Conference that have been taking place this week.
Through the People’s Daily app, you can ask Ren Xiaorong to tell you more about various topics covered during the Two Sessions, including education, epidemic prevention, housing, employment, environmental protection, and many other issues.
According to the introduction video launched by People’s Daily, Ren is also available to discuss other news topics people would like to know more about.
Ren Xiaorong is interactive to a certain (very limited) extent; users can select the topics they want to learn more about, but the app does not yet allow to ask specific questions.
A related hashtag went viral on Weibo on Sunday (#人民日报AI虚拟主播#), triggering discussions on the use of virtual news presenters.
Ren Xiaorong is not the first People’s Daily virtual news anchor. In 2019, the very first AI-powered presenter was unveiled at the 2019 Big Data Expo (#人民日报首位AI虚拟主播#). Guo Guo (果果), aka Little Guo Guo (小果果), was based on the real-life Chinese reporter Guo Xinyu (果欣禹).
Guo Guo and Guo Xinyu
China’s state media outlets Xinhua, Beijing TV, Hunan TV, and CCTV previously also unveiled their own AI-powered virtual news anchors at a time when China’s virtual idol market started to explode.
During the 2022 Winter Olympics in Beijing, there was also a virtual host and China’s first AI sign language presenter.
Although news media outlets have started experimenting with virtual presenters for some time now, some netizens are still not convinced about the actual purpose of having virtual TV hosts and news anchors, especially when their AI-driven interactive functions are still limited.
Weibo blogging account ‘Media People Online’ (@传媒人在线) writes: “I’ve never really understood this, is there a shortage of broadcasting talent, or are AI anchors better at it? Why would you use a robot to broadcast the news? Are you spending so much money on an AI presenter just to show technological progress?”
But other bloggers (@夏日之阳新闻传播考研) think that virtual anchors could improve the quality and availability of news, since they could broadcast around the clock while saving on manpower, alleviating the pressure on newsrooms.
Whether people approve of virtual news readers or not, most agree Ren Xiaorong, along with her virtual colleagues, is a harbinger of the digitalization of the media at a time when artificial intelligence has already come to play a pivotal role in everyday activities.
Want to see Ren Xiaorong at work? Click this link on mobile.
By Manya Koetse
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