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Weibo Netizens Show Support for Shanghai Restaurant Harassed By Muslim “Noodle Gang”

What was supposed to be a celebratory opening of a new Hui noodle restaurant in Shanghai turned into a weeklong nightmare as a local “noodle gang” (拉面帮) harassed the owner and threatened him to close his business. Chinese netizens played an important role in supporting the restaurant to continue its business.

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What was supposed to be a celebratory opening of a new Hui noodle restaurant in Shanghai, turned into a weeklong nightmare as a local “noodle gang” (拉面帮) harassed the owner and threatened him to close his business. Chinese netizens played an important role in supporting the restaurant to continue its business.

On July 1st, halal restaurant Alilan Beef Noodles (阿里兰牛肉面) opened its doors on Shanghai’s famous East Nanjing Road. What was supposed to be a celebratory first day turned into a nightmare when more than 100 angry people, allegedly from the Hui ethnic group, surrounded the restaurant and blocked customers from coming in while threatening the staff. The Hui people are a predominantly muslim ethnic group in China.

In an interview published on video platform Miaopai, Alilan owner Xian Guolin, a Hui muslim himself, stated that he was offered 300,000 RMB (±45,000$) to close his business – a small amount compared to the 1,5 million RMB (±224,700$) he invested in it.

Restaurant owner Xian.

Restaurant owner Xian Guolin.

The people who harassed him claimed to be muslim representatives of Shanghai’s beef noodle shops and demanded the owner to leave. According to owner Xian, he was told that his own life and that of his family would be in danger if he would not close his business.

As reported by Sixth Tone, the people told him he needed to shut down his business because it allegedly violated the so-called “Shaanxi-Gansu-Ningxia treaty”, which claims that there should be no other beef noodles restaurant within 400 meters of a Hui muslim restaurant.

The ‘agreement’, that alleges to promote a “harmonious and stable” noodle market, states that those who do not abide by the rules will have to face the consequences and accept any financial losses. The document also states it is meant to protect ‘ethnic solidarity’.

The noodle agreement is highly controversial as it does not have any legal standing, with some calling it “ridiculous”. A similar conflict erupted in the south of China last summer when Lanzhou beef noodles where at the center of a huge noodle war also evolving around a local noodle contract.

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In the weeks following the opening of Alilan, the group of people remained to stand in front of the restaurant. According to the owner, this caused a daily loss of around 4500 RMB (±670 US$) to his business.

The topic became popular on Chinese social media under the hashtag of “Beef Noodle Gate” (#拉面风云) as owner Xian (@阿里兰牛肉面) shared the turbulence with his followers. It soon attracted 400 million views and 90,000 discussions on Sina Weibo.

With people like Weibo VIP user and editor Hey-Xiaodiao (@嗨-小刁) closely following the event and writing about it, the affair became a social media hype that resulted in many Shanghai residents showing their support for Alilan by dining there despite the presence of the noodle gang.

Diners at Alilan despite of the noodle gang standing outside (from @阿里兰牛肉面, posted on Weibo on 16th July).

Diners at Alilan despite of the noodle gang standing outside (from @阿里兰牛肉面, posted on Weibo on 16th July).

The Alilan restaurant kept its followers up to date on recent developments through its official Weibo account. On July 18, they posted the following pictures, writing: “They were chased away by the police today but then came back during the night with over 40 persons. There were netizens who confronted them while smoking. Because smoking is not allowed according to Islamic religion, this then led to an argument between them, and all our customers were also driven away.”

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Large numbers of Weibo netizens offered their support to Alilan and rejected the noodle gang for their actions. Many Weibo users also expressed their worry that such a thing could happen in one of China’s most famous city centers: “Is this Shanghai or is this Islam territory?!”

But over the past few days, netizens’ help seemed to bring an end to the blockade, as one diner wrote on July 22: “No more people standing in front of the door, and 50% discount thanks to netizens’ support”, and: “Business is quite good. Many things are sold out. Support Alilan and oppose white hats!” (‘White hats’ refers to Hui Muslims, who usually wear the taqiyah white cap for religious purposes.)

“Come over, food is good,” others wrote, posting pictures of the noodles and themselves having dinner at the restaurant.

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The Alilan restaurant thanked Chinese netizens for their overwhelming support through Weibo, and shared that it even had supporters coming from as far as Nanjing and Hangzhou to have dinner at their restaurant.

Although the Alilan owner and staff expressed their joy and gratefulness, many netizens were not satisfied with how the affair was handled as the actions of the “noodle gang” went unpunished.

“The ‘noodle gang’ has won”, one Weibo user (@霜叶不活跃) writes: “This shows all noodle gangs around the country that even if they cause huge problems in cities like Shanghai against their fellow ethnic minorities, they will not be punished for it. If they succeed, they earn loads of money, if they fail, they just need to walk away and find another victim. Nothing serious.”

Other netizens stressed that everyone should be equal before the law , and that there should be no excemptions made for conflicts taking place within ethnic or religious groups: “The Alilan issue seems be to a conflict among muslims (“穆斯林内部冲突“), but if you look at it from another side, it is also a collision and compromise between Han Chinese and muslims, and a manifestation of a culture clash between our national ethnic groups”, writes one netizen.

For now, the Alilan restaurant is seemingly doing good business as many netizens point out its tasty dishes and ignore the negativity of the past few weeks. “We will resist all people who attempt to dominate the market under the flag of religion,” one Weibo user writes.

“I congratulate Alilan noodles,” one netizen writes: “You have now become a famous Shanghai brand.”

-By Diandian Guo and Manya Koetse

©2016 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Diandian Guo is a China-born Master student of transdisciplinary and global society, politics & culture at the University of Groningen with a special interest for new media in China. She has a BA in International Relations from Beijing Foreign Language University, and is specialized in China's cultural memory.

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China Digital

Exclusive QR Code-Based Service Under Fire: The 3 Major Downsides to Contactless Ordering

Self-service ordering is the norm in many restaurants across China, but its benefits do not always outweigh the downsides.

Manya Koetse

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QR code-based ordering is the new normal in Chinese restaurants, but contactless ordering also comes with major downsides. In a recent People’s Daily article, consumers’ rights expert Chen Yinjiang argues that contactless ordering can’t be the sole service option offered by businesses.

Along with China’s rapid digitalization, QR code-based ordering has become the norm for many restaurants across the country. Although many see QR code-based self-service – from waiting in line to ordering and paying – as a convenience that also saves the restaurant costs on staff, there are also downsides to these digital developments.

Contactless ordering is not just the new normal in many restaurants, it often also is the only way in which customers can order.

In a recent article published by Chinese state media outlet People’s Daily, the deputy secretary-general of China Consumer Protection Law Society, Chen Yinjiang (陈音江), argues that business owners in China should offer customers the choice, saying: “Consumers have the right to choose whether they want to order by scanning a code or order through a waiter. Businesses can’t just consider the costs without considering the customer experience – especially when they neglect the requirements of elderly consumers.”

Image via http://www.hnntv.cn/

On Chinese social media, the criticism of exclusive QR code-based service in restaurants has become a hot topic of discussion. The hashtag “People’s Daily Discusses QR Code-Based Ordering” (#人民日报谈扫码点餐#) received 280 million views on Weibo on Monday.

Both the People’s Daily article and the online discussions mention the following three major downsides to QR code-based ordering.

 
1. Missing the Communication with the Waiter

One downside to contactless ordering is that customers miss out on the experience of communicating their order directly with the restaurant staff.

One reason why people would prefer to place their order directly with the waiter is that it gives them an opportunity to inquire about the menu, get advice on the best choice to make, and to communicate any special dietary wishes and preferences.

But another reason is simply that talking to restaurant staff is part of the dining out experience, with self-service ordering being a rather bleak substitute for those people who would actually like to have some more human interaction when they go out for food.

“If a restaurant only lets people order through smartphone and don’t offer a menu, the entire sense of ritual [of eating out] is gone,” one person comments, with others agreeing: “Ordering food is part of the dining culture.”

 
2. Leaving the Non-Tech-Savvy Customers Behind

Contactless ordering is also a nuisance to the elderly and non-tech-savvy customers who struggle to scan a QR code and place an order. For them, the process of online ordering is not convenient or fast but actually makes their restaurant experience all the more difficult and complicated.

“We live in an aging society. We really need to have other ways of handling this for the future,” one popular comment on Weibo said.

Other commenters also indicate that even for people who are used to ordering online, the process can be a nuisance. When changing their mind about their order, or accidentally ordering a wrong item, the entire order is gone and the customer needs to start from scratch again. This makes the process far less convenient than ordering with a staff member.

 
3. Privacy and Spam Concerns

There are also those who find that QR-based ordering is an invasion of their privacy. Many restaurants require customers to register or to ‘follow’ them on WeChat or elsewhere before allowing contactless ordering.

This means that customers do not only give away some personal information stored in their app profile, it also means that it is easy for companies to keep on sending promotions and other information to their customers long after they have left their restaurants.

While this might be an efficient marketing strategy for businesses, many people see this as a major disadvantage to QR-based ordering, and this complaint is one of the most-discussed ones on Weibo.

“Contactless ordering is actually a good thing, it is the fact that you need to register or follow the company before you can place an order that’s the problem,” multiple commenters say.

“I just want to order food – why would you need my phone number for that? Why would I need to follow your account for that?”

Many commenters on Weibo indicate that if restaurants only offer QR code-based ordering, they would rather not eat there at all.

Despite the criticism on self-service ordering, it is also praised by many. The general consensus on Weibo seems to be that virtual ordering is great, but should not be the only way to order and that smartphones and tablets should never replace ‘old-fashioned’ menus and waiters.

By Manya Koetse

Featured image via http://dc.wio2o.com/new/diancan.php

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©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Food & Drinks

Viral Video Exposes Wuhan Canteen Kitchen Food Malpractices

Boots in the food bowl, meat from the floor: this Wuhan college canteen is making a food safety mess.

Manya Koetse

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A video that exposes the poor food hygiene inside the kitchen of a Wuhan college canteen has been making its rounds on Chinese social media these days.

The video shows how a kitchen staff member picks up meat from the floor to put back in the tray, and how another kitchen worker uses rain boots to ‘wash’ vegetables in a big bowl on the ground, while another person is smoking.

The video was reportedly shot by someone visiting the canteen of the Wuhan Donghu University (武汉东湖学院) and was posted on social media on November 7.

According to various news sources, including Toutiao News, the school has confirmed that the video was filmed in their canteen, stating that those responsible for the improper food handling practices have now been fired.

The Wuhan Donghu University also posted a statement on their Weibo account on November 8, saying it will strengthen the supervision of its canteen food handling practices.

“The students at this school will probably vomit once they see this footage,” some commenters on Weibo wrote.

Wuhan Donghu University is an undergraduate private higher education institution established in 2000. The school has approximately 16,000 full-time undergraduate students.

“I’m afraid that this is just the tip of the iceberg,” one popular comment said, receiving over 25,000 likes.

Students from other universities also expressed concerns over the food handling practices in their own canteens, while some said they felt nauseous for having had lunch at the Wuhan canteen in question.

By Manya Koetse

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©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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