China Brands, Marketing & Consumers
China’s ‘Chanel’? Chinese Beauty Brand Florasis Is Raising Eyebrows on Weibo
Some netizens wonder if the Florasis PR team might have lost their marbles, as their strategy appears to have taken an unusual turn, featuring emotionally charged replies on Weibo.
In the world of Chinese cosmetic brands, all eyes are on Florasis (花西子) recently. This Chinese make-up brand gained significant attention earlier this month when the popular beauty influencer ‘Lipstick King’ Li Jiaqi promoted one of their eyebrow pencils during a livestream.
After some viewers questioned whether a single eyebrow pencil costing 79 yuan ($10.8) was perhaps too expensive, Li lashed out and suggested viewers should instead ask themselves if they worked hard enough to deserve a raise.
That moment triggered a social media storm (read here), and suddenly everyone knew about Florasis, which is known as Huāxīzǐ (花西子) in China.
“Huaxi Coins” and Public Mockery
The incident sparked a series of memes and discussions, and among them, the question of what one can buy with 79 yuan in China today was a big one.
While some suggested they could feed an entire family for one day with 79 yuan, others said that it would buy their office lunches for a week. This humorous situation gave rise to the term ‘Huaxi Coins’ or ‘Floracash’ (花西币), with netizens playfully using the price of one Florasis eyebrow pencil’s price as a new currency unit (one ‘Huaxi Coin’ equals 79 yuan/$10.8).
Although Li Jiaqi apologized to his viewers soon after his controversy, it took some time for Florasis to respond the controversy the brand found itself embroiled in.
Florasis, a brand established in Hangzhou in 2017, is deeply connected to Li Jiaqi, as he has been the chief brand ambassador since 2019 and has actively participated in their product development.
Li Jiaqi x Huaxizi/Florasis.
The entire social media storm prompted a heightened focus on why Florasis products are perceived as relatively expensive.
As reported by Qing Na at Dao Insights, one post that gained significant traction on September 12 revealed that a five-piece Jade Makeup Brush set from Florasis, priced at 919 RMB ($126.28), was, in fact, made by using synthetic fiber bristles, considered cheap and of lower quality. This revelation garnered over 240 million views in just a few hours, adding to the public mockery of the national beauty brand.
The Florasis Dream: Becoming a Leading International Luxury Brand
On September 19, Florasis/Huaxizi finally apologized on social media for its late response to the controversy, and the brand stated that the incident provided an opportunity for them to listen to “the voice of their consumers,” although they did not delve deeper into the price of their products.
Florasis apology on Weibo, screenshot.
Although people criticized the letter posted by Florasis and the words they used in it, their decision to release a statement initially seemed fruitful: they gained 20,000 new followers in a single night.
Chinese netizens picking apart the apology letter posted by Huaxizi/Florasis. Via Xiaohongshu user @边际平衡術.
While the entire situation drew more attention to the Chinese make-up brand, it also seems to have prompted Florasis to reconsider its own position in the cosmetics industry, both in China and globally. Because on September 26th, the brand publicly and somewhat suddenly declared its ambition of becoming a leading international luxury cosmetics brand.
“Me, Florasis, I’m 6,5 years old,” the post read: “I have a dream: to be a high-end brand, rooted in China, going global.”
Florasis announces its ambition to become a globally recognized make-up brand.
In their post, Florasis used a quote saying “A Positive Mindset Shapes Huaxizi’s Lifetime,” which is derived from the title of a well-known Chinese self-help book from 2012 called “A Positive Mindset Shapes a Woman’s Lifetime” (好心态决定女人一生).
One of the main ideas presented in this book, authored by Li Jin (李津), is that success can never come from a negative or pessimistic mindset; if you see yourself as a failure, you’re likely to fail, but if you envision success, you’re more likely to achieve it.
Next to Chanel: Confusion about Florasis’ Public Relations Tactics
The company’s ambition, on its own, may not be particularly surprising. As stated in a report published by Paicaijing (派财经), Florasis’ co-founder, Fei Man (飞慢), had previously questioned in an interview why Chinese brands were always associated with being cheap, expressing Florasis’ wish to break the “price ceiling” (价格天花板) and escape the ongoing “low price competition” (低价竞争) in China’s beauty industry by delivering high-quality products at a premium price.
However, the wording and the timing seemed odd, and the post created both banter and confusion about Florasis’ public relations tactics, especially because they did much more than that post alone.
On September 20th, approximately ten days after the ‘eyebrow pencil gate’ controversy, the company’s founder, Hua Mantian (花满天), made an announcement on his WeChat channel. He revealed that the brand would be distributing their premium eyebrow pencils, originally priced at 119 yuan ($16.3), during a livestream promotional event that night. They planned to give away free pencils to hundreds of viewers every ten minutes. By giving out over 10,000 free eyebrow pencils in total, the company allegedly hoped to gain more feedback on their product in order to further improve it. Over 400,000 people tuned in to that livestream.
Since then, Florasis seems to be doing all it can to catch the public’s attention, and some netizens even wonder if the editors at the Florasis PR team might have lost their marbles, as they keep posting a lot of unusual replies, – some emotional and somewhat unhinged, – to their own threads on their Weibo account.
Throughout September 26, the account posted dozens of texts/replies, responding to many netizens’ comments. Florasis not only declared its wish to be China’s ‘Chanel’ when it comes to beauty products, it also praised its own efforts in contributing to women’s mental health, preserving traditional culture, innovating cosmetics, and much more.
Their social media texts included phrases such as: “I’m super awesome,” or writing:
“I’m really becoming a bit emotional. I established my own laboratory at just three years old! We now have over 200 research partners, and their leader is Li Huiliang (李慧良), known as the “Number One in Chinese Cosmetics Research and Development.” He’s like a superstar in the industry. We have five big innovation research and development centers, over 7000 square meters, larger than a football field. Don’t I deserve a gold star sticker for that?”
And:
“As a Chinese brand, every generation has a mission. Our generation’s mission is to fight in the international market with high-end presence! You can mock and ridicule me, it’s ok [sad face emoji] I’m already neighbors with Louis Vuitton and Gucci at the [Hangzhou] West Lake [shopping street]! And I will be next to Chanel at Japan’s top-notch department store Isetan. Next up is France, Dubai, America, see you there!”
Subsequently, the hashtag “Florasis Says It’ll Be Side-to-Side with Chanel” (#花西子称要和香奈儿门对门#) received over 470 million views on Weibo. Another hashtag, “Florasis Wants to Be a High-end Brand” (#花西子称想做高端品牌#), received more than 220 million views.
Mad Marketing
By now, the hashtag “Huaxizi Lost It” (#花西子发疯#) has also gone trending on Chinese social media platform Weibo, where people have different thoughts on what might have triggered Florasis’ social media behavior.
While some people really think that Florasis has gone crazy, others see the entire ordeal as a social media spectacle meant to distract attention from what happened with Li Jiaqi, or as a cheap marketing stunt.
One poll conducted by Sina News asked people about the situation. The majority of respondents believed that the social media editor must have lost their mind, while others considered it just another version of “bad marketing is still marketing” – suggesting that even if the publicity strategy is cheap or questionable, it is still used as a marketing tactic to gain attention.
Another question is: does it even matter what the reason behind this unusual online media approach is?
If Florasis is really letting its PR team run wild, it is doing so at a crucial moment, shortly after a significant controversy that cast the brand in a negative light. This moment calls for careful control rather than unconventional tactics. Furthermore, the social media strategy appears to be at odds with Florasis’ typical marketing image, which emphasizes tradition, glamour, and perfection.
If Florasis is using this strategy to attract and divert attention, it also appears that this approach is not yielding the desired results, as many people express a common sentiment: “I didn’t purchase Florasis before, and I certainly won’t be buying it now.”
By Manya Koetse
With contributions by Miranda Barnes
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China Brands, Marketing & Consumers
A Brew of Controversy: Lu Xun and LELECHA’s ‘Smoky’ Oolong Tea
Chinese tea brand LELECHA faced backlash for using the iconic literary figure Lu Xun to promote their “Smoky Oolong” milk tea, sparking controversy over the exploitation of his legacy.
It seemed like such a good idea. For this year’s World Book Day, Chinese tea brand LELECHA (乐乐茶) put a spotlight on Lu Xun (鲁迅, 1881-1936), one of the most celebrated Chinese authors the 20th century and turned him into the the ‘brand ambassador’ of their special new “Smoky Oolong” (烟腔乌龙) milk tea.
LELECHA is a Chinese chain specializing in new-style tea beverages, including bubble tea and fruit tea. It debuted in Shanghai in 2016, and since then, it has expanded rapidly, opening dozens of new stores not only in Shanghai but also in other major cities across China.
Starting on April 23, not only did the LELECHA ‘Smoky Oolong” paper cups feature Lu Xun’s portrait, but also other promotional materials by LELECHA, such as menus and paper bags, accompanied by the slogan: “Old Smoky Oolong, New Youth” (“老烟腔，新青年”). The marketing campaign was a joint collaboration between LELECHA and publishing house Yilin Press.
Lu Xun featured on LELECHA products, image via Netease.
The slogan “Old Smoky Oolong, New Youth” is a play on the Chinese magazine ‘New Youth’ or ‘La Jeunesse’ (新青年), the influential literary magazine in which Lu’s famous short story, “Diary of a Madman,” was published in 1918.
The design of the tea featuring Lu Xun’s image, its colors, and painting style also pay homage to the era in which Lu Xun rose to prominence.
Lu Xun (pen name of Zhou Shuren) was a leading figure within China’s May Fourth Movement. The May Fourth Movement (1915-24) is also referred to as the Chinese Enlightenment or the Chinese Renaissance. It was the cultural revolution brought about by the political demonstrations on the fourth of May 1919 when citizens and students in Beijing paraded the streets to protest decisions made at the post-World War I Versailles Conference and called for the destruction of traditional culture[1].
In this historical context, Lu Xun emerged as a significant cultural figure, renowned for his critical and enlightened perspectives on Chinese society.
To this day, Lu Xun remains a highly respected figure. In the post-Mao era, some critics felt that Lu Xun was actually revered a bit too much, and called for efforts to ‘demystify’ him. In 1979, for example, writer Mao Dun called for a halt to the movement to turn Lu Xun into “a god-like figure”[2].
Perhaps LELECHA’s marketing team figured they could not go wrong by creating a milk tea product around China’s beloved Lu Xun. But for various reasons, the marketing campaign backfired, landing LELECHA in hot water. The topic went trending on Chinese social media, where many criticized the tea company.
Commodification of ‘Marxist’ Lu Xun
The first issue with LELECHA’s Lu Xun campaign is a legal one. It seems the tea chain used Lu Xun’s portrait without permission. Zhou Lingfei, Lu Xun’s great-grandson and president of the Lu Xun Cultural Foundation, quickly demanded an end to the unauthorized use of Lu Xun’s image on tea cups and other merchandise. He even hired a law firm to take legal action against the campaign.
Others noted that the image of Lu Xun that was used by LELECHA resembled a famous painting of Lu Xun by Yang Zhiguang (杨之光), potentially also infringing on Yang’s copyright.
But there are more reasons why people online are upset about the Lu Xun x LELECHA marketing campaign. One is how the use of the word “smoky” is seen as disrespectful towards Lu Xun. Lu Xun was known for his heavy smoking, which ultimately contributed to his early death.
It’s also ironic that Lu Xun, widely seen as a Marxist, is being used as a ‘brand ambassador’ for a commercial tea brand. This exploits Lu Xun’s image for profit, turning his legacy into a commodity with the ‘smoky oolong’ tea and related merchandise.
“Such blatant commercialization of Lu Xun, is there no bottom limit anymore?”, one Weibo user wrote. Another person commented: “If Lu Xun were still alive and knew he had become a tool for capitalists to make money, he’d probably scold you in an article. ”
On April 29, LELECHA finally issued an apology to Lu Xun’s relatives and the Lu Xun Cultural Foundation for neglecting the legal aspects of their marketing campaign. They claimed it was meant to promote reading among China’s youth. All Lu Xun materials have now been removed from LELECHA’s stores.
Statement by LELECHA.
On Chinese social media, where the hot tea became a hot potato, opinions on the issue are divided. While many netizens think it is unacceptable to infringe on Lu Xun’s portrait rights like that, there are others who appreciate the merchandise.
The LELECHA controversy is similar to another issue that went trending in late 2023, when the well-known Chinese tea chain HeyTea (喜茶) collaborated with the Jingdezhen Ceramics Museum to release a special ‘Buddha’s Happiness’ (佛喜) latte tea series adorned with Buddha images on the cups, along with other merchandise such as stickers and magnets. The series featured three customized “Buddha’s Happiness” cups modeled on the “Speechless Bodhisattva” (无语菩萨), which soon became popular among netizens.
The HeyTea Buddha latte series, including merchandise, was pulled from shelves just three days after its launch.
However, the ‘Buddha’s Happiness’ success came to an abrupt halt when the Ethnic and Religious Affairs Bureau of Shenzhen intervened, citing regulations that prohibit commercial promotion of religion. HeyTea wasted no time challenging the objections made by the Bureau and promptly removed the tea series and all related merchandise from its stores, just three days after its initial launch.
Following the Happy Buddha and Lu Xun milk tea controversies, Chinese tea brands are bound to be more careful in the future when it comes to their collaborative marketing campaigns and whether or not they’re crossing any boundaries.
Some people couldn’t care less if they don’t launch another campaign at all. One Weibo user wrote: “Every day there’s a new collaboration here, another one there, but I’d just prefer a simple cup of tea.”
By Manya Koetse
[1]Schoppa, Keith. 2000. The Columbia Guide to Modern Chinese History. New York: Columbia UP, 159.
[2]Zhong, Xueping. 2010. “Who Is Afraid Of Lu Xun? The Politics Of ‘Debates About Lu Xun’ (鲁迅论争lu Xun Lun Zheng) And The Question Of His Legacy In Post-Revolution China.” In Culture and Social Transformations in Reform Era China, 257–284, 262.
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China Brands, Marketing & Consumers
Zara Dress Goes Viral in China for Resemblance to Haidilao Apron
Who’s gonna buy this Zara dress in China? “I’m afraid that someone will say I stole the apron from Haidilao.”
A short dress sold by Zara has gone viral in China for looking like the aprons used by the popular Chinese hotpot chain Haidilao.
“I really thought it was a Zara x Haidialo collab,” some customers commented. Others also agree that the first thing they thought about when seeing the Zara dress was the Haidilao apron.
The “original” vs the Zara dress.
The dress has become a popular topic on Xiaohongshu and other social media, where some images show the dress with the Haidilao logo photoshopped on it to emphasize the similarity.
One post on Xiaohongshu discussing the dress, with the caption “Curious about the inspiration behind Zara’s design,” garnered over 28,000 replies.
Haidilao, with its numerous restaurants across China, is renowned for its hospitality and exceptional customer service. Anyone who has ever dined at their restaurants is familiar with the Haidilao apron provided to diners for protecting their clothes from food or oil stains while enjoying hotpot.
These aprons are meant for use during the meal and should be returned to the staff afterward, rather than taken home.
The Haidilao apron.
However, many people who have dined at Haidilao may have encountered the following scenario: after indulging in drinks and hotpot, they realize they are still wearing a Haidilao apron upon leaving the restaurant. Consequently, many hotpot enthusiasts may have an ‘accidental’ Haidilao apron tucked away at home somewhere.
This only adds to the humor of the latest Zara dress looking like the apron. The similarity between the Zara dress and the Haidilao apron is actually so striking, that some people are afraid to be accused of being a thief if they would wear it.
One Weibo commenter wrote: “The most confusing item of this season from Zara has come out. It’s like a Zara x Haidilao collaboration apron… This… I can’t wear it: I’m afraid that someone will say I stole the apron from Haidilao.”
Funnily enough, the Haidilao apron similarity seems to have set off a trend of girls trying on the Zara dress and posting photos of themselves wearing it.
It’s doubtful that they’re actually purchasing the dress. Although some commenters say the dress is not bad, most people associate it too closely with the Haidilao brand: it just makes them hungry for hotpot.
By Manya Koetse
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