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Post-Covid19 Outbreak Reopening: Haidilao Hotpot Dinners Just Got Pricier

“My wages have gone down, Haidilao’s prices have gone up,” – netizens criticize Haidilao’s price surge after its reopening.

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China’s number one hotpot chain has quietly raised its prices after its post-coronacrisis reopening, much to the dissatisfaction of hotpot-loving netizens: “While my wages have gone down, Haidilao’s rates have gone up.”

Huddling around the simmering hotpot was perhaps one of the last things on people’s minds during the coronavirus outbreak, but now that malls and restaurants are gradually getting back to business in China, the hotpot has been put back on the table – although not exactly the same as before.

Since closing its doors in late January, Haidilao, China’s most popular hotpot chain, is one of the restaurants reopening after the coronavirus outbreak. By mid March, it had reopened 85 locations in 15 cities across China, Caixin Global reports. Earlier this week, the chain also opened its doors again in Beijing.

Different from the pre-COVID-19 days, Haidilao restaurants now have fewer seats and there is an increased distance between dining tables.

Each table now can have no more than three guests and all tables have a distance of minimally one meter in between them. Customers also need to use hand sanitizer and have their body temperature checked before entering the restaurant.

Due to the restaurant’s limited tables and increased labor costs, its menu prices have gone up. Haidilao’s quiet price increase became a trending topic on Weibo this week under the hashtag “Haidilao’s Prices Rise Approximately 6% After Reopening” (#海底捞复工后涨价约6%#). One news post about the topic received around 224,000 likes and over 12,000 comments.

“It wasn’t cheap [to eat here] to begin with,” some commenters complain: “Now it’s even more expensive.” The restaurant’s exact price surge differs per region.

Haidilao, which opened its first restaurant over 25 years ago, is the dominant hotpot chain in mainland China. By late 2019, the chain had 768 locations in China.

The restaurant is known for its Sichuan hotpot with an innovative strategy: high-service, high-tech, and high-quality. The restaurant is so popular that customers often wait in line for one or two hours in order to get a table.

Despite people’s general appreciation of Haidilao, most netizens argue that the chain’s price surge is a bad move, mentioning that due to the coronavirus crisis, “many people have lost their jobs,” and that it is unfortunate that “food prices are rising, while we don’t get our wages.”

“My wages have gone down, Haidilao’s prices have gone up. I just wanna cry,” some commenters say.

Many Weibo users mention that Haidilao is a big company that already had relatively high prices, saying a price increase in these times is unfair to customers.

“I could tolerate it if my wages would also go up,” some write.

An online poll held by news outlet Sina asked Weibo users if they could accept Haidilao’s 6% price increase. Among the 122,000 respondents, 16,000 answered they were okay with it, while an absolute majority of 77,000 said they could not accept the surge.*

“They have the right to raise their prices, we have the freedom to stop eating there,” some write: “I won’t go there anymore.”

For more COVID-19 related articles, please click here.

By Manya Koetse (@manyapan)
Follow @whatsonweibo

*(other replies to choose from included “it has nothing to do with me” or “other answer”),

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©2020 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

Manya Koetse is the editor-in-chief of www.whatsonweibo.com. She is a writer and consultant (Sinologist, MPhil) on social trends in China, with a focus on social media and digital developments, popular culture, and gender issues. Contact at manya@whatsonweibo.com, or follow on Twitter.

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China Food & Drinks

Adapted to the Desert: This Yurt-Style KFC Opened in Inner Mongolia

Special KFC in Inner-Mongolia: “Is home delivery done by camelback?”

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A KFC restaurant that has opened up in Ordos Prefecture, Inner-Mongolia, is attracting online attention in China for its yurt-style building.

The KFC restaurant is located in Xiangshawan, also known as Whistling Dune Bay, a tourist area – China’s first desert-themed tourism resort – in the Kubuqi Desert.

Some web users praise the fast-food giant for “following local customs” (“入乡随俗”). Others jokingly wonder if their home delivery services are also done by camelback.

Although KFC is not China’s first fast-food restaurant, it is one of the most popular ones. Nowhere else outside of the US has KFC expanded so quickly as in China. Since the first KFC opened in Beijing in 1987, the chain had an average of 50% growth per year.

With thousands of locations across the country, KFC often adapts its restaurants’ style to the local environment. On Weibo, web users share various examples of local KFCs.

A KFC sign at a Fuzhou branch, by Weibo user @渭城朝雨玉清宸.

A KFC in Shanxi province, shared by Weibo user @sheep加水饺.

KFC in Suzhou, by Weibo user @是宜不是宣呀.

KFC in Pingyao, by Weibo user @车谦渊

KFC in Orange Isle, Hunan, by Weibo user @DzDanger_

One Weibo user (@阳山花非花) points out that KFC is not the only chain to adapt to the local environment in Ordos. Chinese fast-food chain Dicos (德克士) apparently also has a special restaurant in the area.

Besides adapting its buildings, KFC is also known to be quite localized in its product offerings. KFC China offers products such as Chinese-style porridge, Beijing chicken roll, and youtiao (deep-fried strip of dough commonly eaten for breakfast).

In 2019, KFC also made headlines in China for adding, among other things, hot and spicy skewers (麻辣串串) to its menu.

For now, the KFC yurt-style location is bound to gain more visitors who are coming to check it out. Already, various Weibo users are sharing their own pics of their KFC visit.

 

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By Manya Koetse (@manyapan)

With contributions by Miranda Barnes

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©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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China Food & Drinks

“There’s a Cockroach in My Hotpot” – ‘Pengci’ Tries to Scam Haidilao Restaurant

Two hotpot cockroaches in one day, but the real cockroach didn’t get away.

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A man in Shenzhen has been arrested after trying to pull a scam in Haidilao hotpot restaurants twice in one day.

The man, Mr Cai (蔡), visited two different locations of China’s Haidilao chain of hotpot restaurants within twenty-four hours, and both times he managed to ‘discover’ a cockroach in his hotpot.

Cai complained to the staff about the roach in his food. According to Sohu.com, in order to keep the peace, both Haidilao stores compensated their unhappy guest; they gave him a free meal and 1000 yuan ($156) and 800 yuan ($124) respectively.

When the restaurants later inspected their security camera footage, they suspected they had been scammed and reported the incident to the police. Further investigation of the security videos revealed that the man actually held the cockroach in his hand, behind his phone, and dropped it on the table, after which he put it in the hotpot together with the vegetables.

When the man scooped the insect out of the hotpot, he immediately called the waiter to show the cockroach in his food.

After being exposed as a ‘pengci‘ (碰瓷), a scammer focused on pretending to a victim in order to get compensation, Cai was detained by the local police.

A similar incident occurred in 2018, when a man named Guo (郭) dropped a dead rat in the hotpot at a Haidilao restaurant, and then demanded a compensation of 5 million yuan ($780,000). That incident also went viral on Chinese social media at the time.

Guo was later sentenced to three years in prison for his scam, for damaging Haidilao’s reputation, and for filing a false report with regulatory authorities.

Also in 2018, a woman claimed she had found a sanitary pad in her Haidilao hotpot. This incident later also turned out to be a scam – the woman had placed the item there herself.

Haidilao is one of China’s most famous hotpot brands, and its restaurants have been in business for over 25 years. The restaurant is known for its good service, quality, and cleanliness.

On Weibo, the Haidilao ‘cockroach incident’ is attracting a lot of attention today, with one hashtag page regarding the issue receiving over 230 million views (#男子在海底捞自导自演吃出蟑螂#).

Although scams such as these are not uncommon, many people are surprised that someone would still attempt to fraud Haidilao in this way in 2021, when there are cameras set up everywhere in the restaurant.

Haidilao’s surveillance cameras have become a topic of discussion on social media before. The restaurant’s alleged reason for putting up so many cameras is in order to take better care of their customers, to monitor employee service standards, and to rely on their security footage when personal belongings go missing. The cameras also register the entire hotpot dining process; if something comes up in the hotpot that is not supposed to be there, the cameras will have captured how it ended up there.

“In this case, it’s good that there are so many security cameras,” one commenter writes.

Many others scold Cai for trying to scam Haidilao like this: “They should really make him eat cockroaches.”

 

– By Manya Koetse (@manyapan)

Spotted a mistake or want to add something? Please let us know in comments below or email us. First-time commenters, please be patient – we will have to manually approve your comment before it appears.

©2021 Whatsonweibo. All rights reserved. Do not reproduce our content without permission – you can contact us at info@whatsonweibo.com.

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